Avis clients sur WebPT

Currently, we utilize WEBPT in a very busy outpatient physical therapy clinic. When we started looking for EMR software a few years ago, we saw that there were very few Physical Therapy choices available that incorporated everything we were looking for in an EMR. It is very user-friendly, even for the technically challenged users in our clinic. One of the more important aspects of WEBPT is the efficient way we are kept compliant with all things Medicare! When Medicare requirements change, WEBPT will implement those changes well in advance of the start date, along with the necessary training. This ensures that clinics are comfortable with the changes and aren't scrambling at the last minute, wondering if their claims will get paid, or if their documentation is on point. I cannot stress how much we are pleased with WEBPT. It is THE ONLY CHOICE for Rehab Professionals!!

great easy , easy to use and show how to use

My experience with WebPT has been challenging, particularly due to issues with their customer service. While their product itself is decent, the constant turnover in staff led to a lack of consistency in communication. Over our three years with them, we encountered multiple billing errors that went unresolved, resulting in financial losses for our business.

Additionally, there were issues with their billing process. Despite providing our credit card for monthly payments, they failed to charge it for several months without notifying us. When they eventually realized their mistake, they demanded a substantial lump sum payment without offering a reasonable payment plan. It took numerous frustrating calls and hours on hold to finally establish a payment arrangement, only to find that our payments were not being properly credited to our account.

Despite ongoing attempts to resolve these issues, including stopping payments while awaiting resolution, we received no notice before they abruptly discontinued their services. Their mistakes and lack of accountability have significantly impacted our business, leading to unnecessary stress and financial strain. Furthermore, their decision to send our account to collections was unwarranted and further exacerbated the situation. Overall, the lack of professionalism and accountability from WebPT has severely affected our trust in their services.

It's good but we all go crazy when it goes down for hours. We can't schedule anyone take copays or send authorization requests out for patients

After the sale and contract signing, it has been poor. From failure to bill services for over 4 more months to failure to send accurate charges to our credit card to continual changes in personnel and poor communication between billing and customer service.
I am very disappointed and now owe for months of service due to WebPT’s inability to maintain our account and payment method.

It is very well liked by my staff. It is a good product

I am an LMT and have a medically focused practice, therefore, most of what I do overlaps with some of what PT's do. Given this fact, I have been searching for a new EMR and RMC system that is all integrated. I just got off of a "sales call" that couldn't have been longer than 3 minutes with [sensitive content hidden] clearly thought that being on a call with me was a waste of his time. I got eye rolls, told maybe I should find someone to jerry-rig a system together for massage therapists since they don't exist even after telling him multiple times that what WebPT offers is what I am looking for. He immediately told me that I would be looking at paying $300-$700 a month and asked if that was something I could afford because he didn't want to waste time, you know giving me a demo like we were supposed to be doing. He told me they charge $150 per month to use their scheduler and scoffed at me when I get all of that functionality for free from another platform. He did everything he could to try to get me off of the phone by throwing what he figured were numbers I couldn't afford. The fact is I can afford that, and I will pay another company that money now, because [sensitive content hidden] you were demeaning and dismissive. This is the third phone call I have set-up with this company's sales department and have all three times been treated terribly.

My experience has been good overall with a few things to complain about, but overall it's a good experience.

We solve issues with documentation. We can produce patient charts to patients or agencies that need them quickly. It has been a boon for this reason!

Don't use their billing system - they will nearly destroy you. EMR is fair, but cumbersome. Not efficient in this time of productivity demands due to low reimbursement. REACH has been helpful to us, but is a piecemeal approach and you pay "extra". Love the outcome measures feature but doesn't integrate to this point for MIPS reporting. KEET MIPS has been misrepresented in 2023 (since they merged with Clinicient) and markedly increases the therapist's work - doesn't integrate with the current documentation system which then means you double the work for outcome measures and reporting - as per usual 'their team is working on an integration". Typical WebPT rolling out/selling a product that is not "ready". Generally, support is poor - and I stand by this on all fronts. If they answer you within 48 hours they count it as "responding", but in reality they don't usually solve the problem - they just ask a question to divert it and "pass the buck". We have been with WebPT 12 years - just added their billing system January 2023... that was the proverbial straw to break the camels back. We can't run fast enough at this point. 5 office practice. Leaving. They are too big to care.

every year it gets better , customer service is outstanding

It has been worse for the last two years.

Positive experience

I have used WebPT for almost as long as I have been open (>15 years). I purchased because of their ability to integrate with my billing service (which they eventually bought) and they have been great.

It is easier than my last product and designed for physical therapy.

Poor

Great experience overall. I have worked with WebPT for 5 years and only had an issue once on a Saturday when they were doing maintenance.

We have been using WebPT for 3 years. From implementation it has been a smooth transition and the WebPT support staff has been nothing short of amazing. The following is a breakdown of our experience:

The Cons (if you can call them that): We found the flow sheet and home exercise aspect very cumbersome and not user friendly and from the get go decided to avoid it all together. For our clinic it probably works better as we still use a 1 page written flow sheet for our daily treatments. We do not utilize our EMR while treating patients so having flow sheets may be old fashioned but still works well. When our patient is discharged we just scan the flow sheet and any home exercises given to our patients into the eDocs. In addition, we are not currently using WebPT's billing software as we started before they developed the program. We started with Kareo on WebPT's recommendation, and it has sufficed. I would say there were more growing pains with Kareo in the beginning, but now we are managing fine. I think in the not too distant future we will be looking to transition to the WebPT platform.

Pros: WebPT is VERY user friendly, our staff adjusted very fast and has not only embraced the implementation but has prospered since using it. Average daily notes take 2 minutes and evaluations approximately 10 minutes. Our productivity has increased throughout our clinic as well decreasing internal errors especially with billing. WebPT is ALWAYS up to date with any changes coming to the profession from ICD10 to PQRS. In addition, I find the webinars very relevant to private practice PT. WebPT is dedicated to the PT profession as a whole and strongly supports the APTA. Customer service is paramount when implementing any EMR system and WebPT excels in this, but what is more impressive is that the outstanding customer service continues every day whether being a new customer or being 3 years in.

I think what best defines a company is how it responds to a problem or error. My clinic, unfortunately, had a significant PQRS reporting problem that was 100% WebPT's error. While being frustrated with the error (and let's be honest - PQRS in general) the WebPT staff starting with Heidi Jannenga, CEO who personally called and addressed the situation, took full responsibility and made no excuses. Within 1 week we had a resolution and plan in place - are you kidding me - 1 week - amazing! As a result of that, I will always be an advocate of WebPT!

WebPT has alot of benefits that other software like it does not and if you are trying to decide between them I would definitely go with WebPT they have great customer service support any time you call they do their best to help with the problem.

Overall, WebPT has been an excellent platform for tracking patient progress and information. It is very convenient due to the fact that it is web-based and can be accessed across many devices and platforms.

My job is easier to manage and our company is able to be more productive.