Avis clients sur Mindbody

Mindbody

4,0 (2 753)
Logiciel de gestion d'entreprise santé et bien-être

Note globale

4,0 /5
(2 753)
Rapport qualité-prix
3,6/5
Fonctionnalités
4,0/5
Simplicité d'utilisation
3,9/5
Support client
3,8/5

75%
des utilisateurs recommandent cette application
Classer par

2753 avis

Nicolas
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Très déçu par le service client Mindbody

Publié le 29/09/2023

Avantages

simple en mise en place. c'est un logiciel américain donc quand il s'agit d'encaisser l'argent ils sont tres réactifs

Inconvénients

Cela va faire 3 ans que j'utilise pour mon centre de yoga le logiciel de reservation Mindbody. AU dela d'etre le plus cher du marché, il a surtout le pire service client. Des erreurs à répétition concernant les reservations de nos élèves, des bugs sur l'application qui était non fonctionnel pendant 2 jours entiers et donc aucune vente d'enregistrée, un engagement d'1 an et aucune felxibilité sur la résilitation du contrat, donc on est pas content et on souhaite partir mais on peut pas. Et en plus ils facturent 500€ le fichier client quand on souhaite partir. Vraiment la sentiment d'etre pris en otage. A éviter il y a beaucoup d'autres alternatives sur le marché qui sont moins engageante et moins couteuse et fonctionne tres bien

Meza
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Meilleur logiciel de gestion de paiement

Publié le 05/04/2023

Il m'a permis de bien géré les employés et client , sa ma permis un Bon contrôle des flux financiers

Il m'a permis de bien géré les employés et client , sa ma permis un Bon contrôle des flux financiers

Avantages

Paiement en ligne, planification, gestion des clients, gestion des employés

Inconvénients

J'ai vraiment aimé cet application pour son apparence claire, pour la gestion d'une entreprise

Christine
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Outils de prise de rendez vous

Publié le 28/08/2023

Avantages

Très facile à utiliser Paiement sécuriséUne bonne gestion des clients

Inconvénients

La maîtrise pour son bon fonctionnement

Holonou
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Logiciel de développement salon

Publié le 26/08/2023

Avantages

Très facile à utiliserLe payement en ligneLa gestion des employés

Inconvénients

La disponibilité et compatibilité en connexion

Ounsou
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Logiciel de gestion

Publié le 21/10/2023

Avantages

Ce logiciel nous permet de bien planifier nos temps , de gérer les entreprises , favorise la prise de rendez-vous , de faire de studio de yoga.

Inconvénients

Au faite , ce logiciel n'a aucune conséquence négative , genre ça n'a aucun inconvénients.Je vous recommande de l'utiliser massivement.

Shreya
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

MINDBODY: Unleashing the Power for Your Spa, Yoga Studio, or Fitness Centre

Publié le 02/05/2023

Having worked as a front desk employee at various businesses that use the MINDBODY system,...

Having worked as a front desk employee at various businesses that use the MINDBODY system, including yoga studios, spas, and massage centers, I can attest to its efficiency and effectiveness. The software is designed specifically to meet the unique needs of these types of businesses and provides a comprehensive set of features for managing appointments, scheduling, and payment processing. What I appreciated most about the system was its user-friendly interface, which made it easy for me to quickly look up class schedules, book customers into classes, and process payments with minimal delays. Overall, I highly recommend the MINDBODY system to anyone looking for a powerful and reliable business management solution for their wellness business.

Avantages

As someone who has been using MINDBODY for some time now, I can confidently attest to the numerous benefits that come with this program. One of the standout features is the all-in-one solution it provides for businesses seeking point-of-sale, scheduling, and online booking capabilities. This not only saves time but also money, making it a cost-effective solution for businesses of all sizes.Another major advantage of using MINDBODY is the quality of customer service provided. Their team is always responsive, helpful, and efficient in addressing any concerns or issues that may arise. And with the software's accessibility from anywhere, thanks to their user-friendly mobile platform, you can easily manage your business on the go without any inconvenience.

Inconvénients

As someone who uses MINDBODY, I want to mention some of the downsides that I've experienced. One significant disadvantage is the software's complexity and lack of user-friendliness. Navigating the program can be a daunting task, and the layout is not at all intuitive. As a result, training new employees can be a significant challenge and a time-consuming process that can cause frustration.

Jose
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Membership management software

Publié le 14/04/2023

Currently, only a few of our locations use MINDBODY. Within our wellness sector, it is utilized to...

Currently, only a few of our locations use MINDBODY. Within our wellness sector, it is utilized to book client appointments. Additionally, it is used to provide our clients access to their accounts so they may make payments, sign documents, and book their own appointments. It enables a smooth transition for first-time clients and speeds up the procedure by doing away with the documentation we previously used.

Avantages

It combines client and trainer schedules in a single spot. It enables frictionless checkout. Clients can access it through a mobile app.

Inconvénients

Certain package integrations are not possible if we are running special offers or discounts.From the client's perspective, there are sporadic problems when using the mobile app.

Alternatives envisagées 

Genbook

Pourquoi passer à Mindbody

I prefer the use of interface and the simplicity of the program.
Ricky
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Stay well clear

Publié le 08/11/2023

I can also comment on the customer experience we have had as a whole,.
Additional points
* Lack of...

I can also comment on the customer experience we have had as a whole,.
Additional points
* Lack of availability and limited one onboarding session per week. There was zero flexibility in meeting times, meaning we were going on their availability. We are the customers, it should be around our availability. If you miss one session you have to wait another week. Seems they are short on resources.
*Slow onboarding - we wanted to initially move fast to hit our key milestone/onboarding dates. We were limited to one session per week and often accomplished very little in the meetings generally saying “during sign up, we was told this was possible?” Response being, either “no, or I’m not sure I will find out for next week”.
*No handover - when their engineer went on leave we had to park and wait for his return, no one picked up when he was not available through sickness or holiday. We missed 2/3 key milestones (which impacted our business) hence why we have pulled out.
*There is a big disconnect between your presales/sales team and onboarding with m very different point of views and capabilities of your product.

There is more I can say but honestly we have invested way too much time in this already.

Avantages

The sales demo call was great, get promised the world.

Inconvénients

Everything, they sold you a dream on the sales call and when it came to integration the answers were no no no can’t be done.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

MindBody is Perfect For Fitness and Wellness Management

Publié le 14/08/2023

I've loved using Mindbody, i like how I can see all fitness studios in my area and easily book with...

I've loved using Mindbody, i like how I can see all fitness studios in my area and easily book with them! Really simple to use and makes it easier to book workout classes and get in the room!!!

Avantages

I book all my fitness classes and appointments with Mindbody. I really love how all my favorite studios are all in one place and I can see when classes are and when appointments are open. It helps me stay organized with upcoming appointments and I can easily cancel an appointment when I need to. I store my payment method on Mindbody so it's convenient whenever I need to book an appointment. Mindbody makes it so much easier to actually attend my fitness classes and plan my workout schedule!

Inconvénients

I haven't really experienced any issues with Mindbody to tell the truth, but it would be helpful to set notifications for upcoming classes within their cancellation window just in case I don't plan accordingly or forgot I had a class booked.

Emma
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Straight-forward booking for yoga classes

Publié le 13/11/2023

Avantages

I've only used Mindbody as a client booking various yoga and fitness classes over the years in cities around the world and have never had an issue. I love that it creates an account so if I come back to that studio in future, I can quickly book in and even see the history of classes and teachers so I can return to take a class with someone I liked.

Inconvénients

The interface is a bit more clunky on mobile web browser.

Amelia
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Love Mindbody

Publié le 07/11/2023

Avantages

Easy to search for and find yoga classes near me.
Easy to book and pay for yoga classes near me.
Links with Google Calendar.
Notifies me of good deals.

Inconvénients

Occasionally the android app can be glitchy.

Jennifer
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Not Worth the Expense

Publié le 13/01/2020

Awful. Don't buy this product.

Awful. Don't buy this product.

Avantages

Being listed among my competitors and found by other users.

Inconvénients

This is the most expensive and clunky application I have ever attempted to use. The back end is just awful. I signed up for three months because Mindbody said it would take that long to see results. At the end I was out $500 and didn't get a single new lead.

I am pretty tech savvy when it comes to using online programs and software. This program was such a headache. I didn't need all the bells and whistles they offered. I just wanted to manage my clientele. It was so difficult that I ended up just setting up the basics and, after I received no leads and, they wanted more money for promotion, etc. I cancelled.

They continue to call and email me to try to get me to sign up again. I keep asking to be removed from the list.

It is awful that Mindbody has such a hold on the market. There are such better products out there that charge less and function better. Don't feel trapped by them. Get out and search for something else if you are unhappy and, especially if, you are losing money.

Alternatives envisagées 

Verlocal Pro et karmaCRM

Pourquoi choisir Mindbody 

I thought Mindbody would increase conversions.

Pourquoi passer à Mindbody

Everyone seemed to be using it so I thought it would work for my business.
Utilisateur vérifié
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Perfect for managing memberships

Publié le 30/10/2023

Avantages

We used Mindbody to manage our membership function of our website. Not really what it was made for, but it worked beautifully!

Inconvénients

We were using it for a slightly off label purpose, and it still worked well! So there really isn't anything to complain about, customer service was so patient with us even with our sometimes difficult questions.

Sarah
Note globale
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review of Mindbody

Publié le 16/11/2023

Avantages

I love that i can go in and book an appt whenever i need to. And i can look up what is near me also.

Inconvénients

NA Everything is in real time so very easy.

CHARLENE
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Easy to use

Publié le 15/11/2023

Avantages

Great interface for making appointments and seeing availability of service providers.

Inconvénients

I feel some people want to book appointments without needing a credit card

Julia
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Terrible software, terrible customer service

Publié le 27/10/2020

Customer service is awful. The message always says they have an unusually high call volume, so it...

Customer service is awful. The message always says they have an unusually high call volume, so it takes hours to solve any issues, and half the issues the techs have never heard of it, so they just punt.

Avantages

The software is good at booking clients, and minding the number of sessions remaining in a package. It reminds clients of appointments.

Inconvénients

The point of sale is a nightmare. They have NO point of sale effectively. They don't even allow an instrument as a chip reader!!! The only solution is a 3rd party instrument that costs $900, and does not fully integrate with the mindbody software. They forbid you getting a functional Credit card terminal, and have no options. This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain. The company has had an urgent fix in the works for over a year. I could go on, this is just the tip of the iceberg. Aditionally, they charge way above what I can get credit card processing for on the open market, but they forbid any competition in this arena.

Theresa
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

It is OKAY

Publié le 28/02/2020

I think until recently we were thinking of switching to something else that is more reasonably...

I think until recently we were thinking of switching to something else that is more reasonably priced. I stayed on and am now using the new marketing software. We will see if it helps automate our business more.

Avantages

I like that it has an app and that our clients can easily sign up. Also, the billing makes it easy for a small business like ours.

Inconvénients

We have been using MINDBODY for the last 3 years. I just think it is okay and think there are so many other products out there that have come out that might be better. My biggest gripe is the cost. I wish it scaled more with how big our fitness business is. We have a small business and don't do a lot of volume but in order to get the marketing features we have to pay a huge premium. I also was bothered that that they just increase costs by a lot after we used it for a year and never gave any training about the new features that we HAD to pay for. I don't like that their actual internal network and app don't help get new clients. DON'T ever pay for that feature as it takes a percentage from the sale. You are much better off doing your own sales and marketing.

Alternatives envisagées 

Vagaro

Pourquoi passer à Mindbody

It seems to be the most widely used in the business
John
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

MindBody for Music Schools

Publié le 04/04/2020

Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it....

Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.

Avantages

Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.

Inconvénients

We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.

Rosalinda
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

MINDBODY Review

Publié le 26/08/2019

Currently using mindbody to manage:
our clients and collect payments.
KPI reporting
Would like...

Currently using mindbody to manage:
our clients and collect payments.
KPI reporting
Would like more upgrades to better manage inventory reports.

Avantages

It is very user friendly and can get to the detail needed to successfully manage clients.

Inconvénients

When you ask for software upgrades or make suggestions you never know if you are heard and if something will be done. There really is no voice to say we hear you. I would also suggest MB periodically reach out to different levels of users and ask for specific software feedback.
Also do not like that you are only allowed to update branded app photos once a year and you cannot send out push notifications that are not active purchasing links.

Alternatives envisagées 

WellnessLiving

Logiciel antérieur 

WellnessLiving

Pourquoi passer à Mindbody

The mindbody platform is more inspiring and overall I felt they were more committed to helping me and my business grow.
Sharmila
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Mindbody Online transformed my business

Publié le 03/09/2019

I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail....

I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail. They didn't offer the preferences that worked for my boutique, small studio. MBO has stellar customer service. Also, BOLD is beyond a doubt, the most exciting part of MBO and helping owners stay motivated, inspired and educated.

Avantages

Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.

Inconvénients

The price for MBO keeps getting more expensive. Also, the partner companies can add up too.

Alternatives envisagées 

Booker

Pourquoi choisir Mindbody 

Years ago, Booker offered me a free Ipad to switch to their company. They also promised cheaper monthly rates including merchant services processing fees.

Logiciel antérieur 

Booker

Pourquoi passer à Mindbody

Booker could not deliver. I would rather pay a little more (rates weren't too high back then) than pay for scheduling system that didn't function as easy as MBO.
David
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

LIGHTYEARS BEHIND THE COMPETITION

Publié le 10/12/2020

My experience was $500 per month at two locations of nigthmares, frustration, and apologies for...

My experience was $500 per month at two locations of nigthmares, frustration, and apologies for clients. I truly should have left them years ago, but don't like making clients switch POS systems more than once in 5 years, and I should have just done it sooner.

Avantages

The only thing good about this software is the App on the customer facing side.

Inconvénients

Customer Service, Pricing, Poor Interface, Difficult to Set Up.

Alternatives envisagées 

Fresha

Pourquoi choisir Mindbody 

Booker was even worse... an easy bar to exceed.

Logiciel antérieur 

Booker

Pourquoi passer à Mindbody

I left Mindbody for Fresha, and it's the best software I have used by a mile. Not only is the App smooth, defect free, attractive, and intuitive, it was also HUNDREDS of dollars a month CHEAPER! I honestly cannot say enough good things about Fresha. They continue to innovate and work within the beauty and hair industry to make the best product. Boulevard is a new up and comer, but even that I tried is far behind Fresha in value.
Leigh-Ann
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Not for Small Business, Definitely Not for Martial Arts

Publié le 09/09/2019

Small business's should look elsewhere. Prices are outrageous without offering much to the smaller...

Small business's should look elsewhere. Prices are outrageous without offering much to the smaller industries. Prices are based on preset packages (with not useful options) rather than size of business.

Avantages

Easy to login and add customers, update schedule. Started off ok but soon prices increased dramatically.

Inconvénients

This is the MOST expensive software. In the 2+ years we used Mindbody, the price increased over 200% with no additional features that benefit our small business. Many calls to customer service - who could care less about a small business needs - only to tell you about products that benefit the big companies. They do massive price increases and make sure to take away the 1 feature you actually need in order to put you at a higher price point. I know dance studios were in the same boat as martial arts. The only item that was "martial arts" was adding a belt system - that's pretty basic - basically it's a client management system with that added in. There are lots of martial arts specific software that give you WAY more bang for your buck and base your price on number of students rather than forcing you to buy a premium package that is 75% not useful for martial arts.

Alternatives envisagées 

SmartRec

Pourquoi passer à Mindbody

They were credit card based and I didn't want to offer that option at the time.
Utilisateur vérifié
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

So bad it's almost a scam.

Publié le 18/02/2021

I signed up with Mindbody in August of Covid 19 and the salesman told me that if I needed to cancel...

I signed up with Mindbody in August of Covid 19 and the salesman told me that if I needed to cancel early then I just needed to talk to them. So I talked to them in January, now that my business is in dire straights and I was told that my cancellation would be processed the following day. A week later, I was charged the $270 fee so I called and was informed that because my contract was not over, I couldn't cancel. The representative started throwing scripted BS at me like "our legal team review" and "terms of service". Eventually I was able to appeal to him as a human being and he conceded that it should probably be in their terms of service to honor what I was told by their customer service representative, previously. Nonetheless, he couldn't do anything to cancel my subscription. I waited (not on hold) with this guy for 40 minutes, waiting for a supervisor to get on the line. The supervisor never replied and the guy said he wasn't going to wait any longer. I eventually got an email denying my request to cancel but offering a $50 / month ransom to end my contract. Rather than fight with chargeback and collections, I'm just gonna pay the ransom, hopefully.

I'm presently on the phone for 33 minutes getting the runaround with a representative who keeps putting me on hold to "do some things." Maybe they just hope I'll hang up and give up.

Avantages

Nothing. I know that a lot of other businesses use Mindbody and from the perspective of using it to book classes at other studios, I thought Mindbody was quite good. However, using it as a business owner, I found it very non intuitive and clunky.

Inconvénients

It didn't help me run my business. You've probably tried other apps that seem like they will be great, and then they fall short. Mindbody is one of those apps.

Le
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

MINDBODY IS THE WORST!!!

Publié le 01/05/2018

THEY HOLD YOUR CLIENT DATA HOSTAGE - Additionally, when we leave we will have to pay them for our...

THEY HOLD YOUR CLIENT DATA HOSTAGE - Additionally, when we leave we will have to pay them for our own clients information to have it transferred to the new company . . . OUR OWN CLIENTS!!!

Avantages

The software is pretty easy to figure out however the bad too far outweighs the good. When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not.

Inconvénients

THEY CONSTANTLY DISRUPT BUSINESS - They choose to launch software updates and perform maintenance during peak business hours which constantly disrupts business. One outage on 4/5/18 lasted THE WHOLE DAY!!! Then the following day their credit card processors went down almost an entire day and this was a busy Friday for us. They majorly altered their software system and implemented in on Saturday 3/3/18 which severely disrupted business. All of a sudden our front desk staff could not book clients services, close out the register, or tip service providers out. They stated that this was now the Essentials Package. In the MBO Essentials package staff cannot book or close out a register, only a manager or owner can do this. Managers cannot tip out staff, only an owner can do this. What kind of small business runs with managers on hand to book and close out the drawer every day and owners who also come in every day to tips the staff out for what they earned?
THEY STOLE THOUSANDS FROM OUT CLIENTS ACCOUNTS - They discontinued our clients rewards and took all the money that they had earned from their accounts. Some of our clients had been earning these funds for a decades. We had thousands affected!
THEIR CREDIT CARD PROCESSING WONT ACCEPT ALL CREDIT CARDS - They switched us over so that they could function as our credit card processor this last year and assured us that nothing would change, however because of the way they process transactions prepaid credit cards like visa, mastercard, etc can no longer be used as a form of payment.

Terri
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

I've increased my business 20% in each of the 2 years I've been with MBO.

Publié le 10/12/2017

Avantages

MBO is far more than a software provider. They are my strategic business partner. They keep me current on all the technological advancements available in the market through ongoing development in the software. As well as provide the research/data analysis which helps me make sound business decisions regarding my future growth and profitability.
My favorite feature is the ease of setting up the reoccurring revenue via auto pay monthly membership contracts. The other two powerful resources I use are the automated emails, retention/re-engage email marketing, and all the reporting capabilities. The day to day use of class check-in, retail sales, client account management are all features I like.
Finally, the primary reason, and the one which has earned MBO the strategic partner status within my organization is summed up in on simple word support. Their world class team of dedicated technical support staff are available 24/7/365 to answer my questions, provide information and will take all the time necessary to help me resolve anything I need.
The support doesn't end with the technical. Through the MINDBODY University program I've learned best practices, how to use the reports to build my sales and marketing strategies and to set my business goals. The MBU video tutorial liberty provides additional information on a variety of topics right from my desktop.

MINDBODY is far more than a software provider, they are my teammates! My success is their success. Period.

Inconvénients

Like any partnership, there are always imperfections and areas of improvement. If I could wave a magic wand and all my wishes were granted, then this is what I would wish:
a more robust set of auto email options
more content for the retention and re-engage emails
more functionality related to inventory
the ability of change contract start dates after the contract has been activated

That's about it. There are other, small quirks which can be annoying at times, but then again, nothing is perfect and there is always room for improvement in any relationship.

Réponse de Mindbody

Thanks for the review, Terri! We're proud to be on your team!