Avis clients sur Mindbody

simple en mise en place. c'est un logiciel américain donc quand il s'agit d'encaisser l'argent ils sont tres réactifs

Cela va faire 3 ans que j'utilise pour mon centre de yoga le logiciel de reservation Mindbody. AU dela d'etre le plus cher du marché, il a surtout le pire service client. Des erreurs à répétition concernant les reservations de nos élèves, des bugs sur l'application qui était non fonctionnel pendant 2 jours entiers et donc aucune vente d'enregistrée, un engagement d'1 an et aucune felxibilité sur la résilitation du contrat, donc on est pas content et on souhaite partir mais on peut pas. Et en plus ils facturent 500€ le fichier client quand on souhaite partir. Vraiment la sentiment d'etre pris en otage. A éviter il y a beaucoup d'autres alternatives sur le marché qui sont moins engageante et moins couteuse et fonctionne tres bien

Très facile à utiliser Paiement sécuriséUne bonne gestion des clients

La maîtrise pour son bon fonctionnement

Très facile à utiliserLe payement en ligneLa gestion des employés

La disponibilité et compatibilité en connexion

Paiement en ligne, planification, gestion des clients, gestion des employés

J'ai vraiment aimé cet application pour son apparence claire, pour la gestion d'une entreprise

Ce logiciel nous permet de bien planifier nos temps , de gérer les entreprises , favorise la prise de rendez-vous , de faire de studio de yoga.

Au faite , ce logiciel n'a aucune conséquence négative , genre ça n'a aucun inconvénients.Je vous recommande de l'utiliser massivement.

finding about beauty needs can all see in this software. It is easy to use, can customize, and consists a lot of great features.

I’m just disappointed on its customer services. it takes a long time to take action.

I liked the ability to create multiple classes and the easy student enrollment. They also have great technical support.

The software was slightly pricey, however, it is a good all-in-one platform for managing students and classes.

Works to some extent. Seems to have all the basic functions a CRM should have. But in the most convulated way known to man.

A rather long list.

1. Manual release of scheduling if youd like to do a specific release timing. You have to PHYSICAL PRESS A BUTTON in order to have a schedule released at a specific time and date. In a world where CRMS allow you to prebuild a schedule and release it at a specific time and date that you select, having to PHYSICAL PRESS A RELEASE BUTTON makes absolutely no sense.

2. A membership system that makes no sense. Clients arent able to suspend their membership and book for a class until the day the membership is unsuspended. IE if a client suspends a membership until 16th they cannot book for a class on the 17th until the day of the 16th actually arrives. This makes no sense whatsoever when a simple code can fix this.

3. Over promises a products functions. I was sold a Cross Regional product with the promise that my clients can book across studios seamlessly. They could not book without 10 million manual inputs and believe me it was not seamless. After numerous attempts by them to fix it. It to this day is not fixed and they will not let me leave the platform even after being proven that their solution is not work. When told of the issues I am told : " Thats a known limitation and is on the roadmap". No such thing was limitation was made known to me prior to signing.

This list can go on and on and on. If youre reading this and have a desire to have multiple studios or a product that is easy to use / manage. DO NOT USE MINDBODY.

I like that I could easily integrate the schedule with my calendar on my iPhone. I also liked the easy of customizing my schedule.

The price was too high for a solo practice.

Booking was easy after the initial set up was figured out.

Designed to set up your individual business. Just a lot to learn and many different alternatives to run your business.

Customer service was very good. We were able to easily put in our schedules and see the overall picture of our enrollment structure. Tracking clients was well done.

Mindbody at the time of our usage did not allow for online registration for clients, payment systems for Canadians not the ability for our clients to have a portal into their accounts to make changes and access information. It was very rudementary in its design. As such we changed systems entirely for ease of business.

Biggest name. Expensive with huge amount of functions one does not know what to do with.

Over Pericles, 3-3.5 times the price of competition.
Poor admin support, you get everyone answering your questions without reading into any previous email exchange.
Extensive function but don’t offer the most basic one like sending an automatic payment receipt (invoice) to clients. “Sorry you need to do this manually” not for $470/month, I won’t be.
Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.

There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product

I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.

We thought it was going to make running our business easier but it didn’t.

On our first onboard meeting, we realized it wasn’t going to work for our business as we do pamper packages and it didn’t offer that, they have continued to take monthly payments for 6 months after us communicating immediately that it wasn’t the right fit . Month after month, we tried to cancel our subscription but even after our final email from them telling us it was all complete, they still attempted to take our money.

It was easy to setup client appointments within the application

The calendar looks a bit wonky so I used a different calendar alongside this.

Flexible client scheduling, calendar, employee management

No dark mode, updates break some features, slow ui and updating

Everything all in one place. Schedules, appointment counts, contracts, payment.

Lack of flexibility. Large requirement for customer service help at times. Not as customer focused as it could be.

I love that you can book a wide variety of services - from spa services to wellness appointments to fitness classes. Also, you can discover new services near your location and redeem deals.

It's difficult to access monthly/annual membership pricing for certain services - I've had to directly contact some businesses to cancel or renew memberships because I was unable to stop payments within the Mindbody app or website.