Avis clients sur Stripe

J'apprécie beaucoup Stripe qui s'intègre parfaitement pour de nombreux projets : site e-commerce, CRM... Son modèle tarifaire est très intéressant : pas d'abonnement, un fonctionnement par commission.

Le support n'est pas toujours très réactif et pertinent.

Pas de fonctionnalités que l'on ne retrouve ailleurs.

Le service client s'est éteint progressivement et les problèmes techniques devenus de plus en plus fréquents. Nus sommes tombés dans le piège mais maintenant que d'autres entreprises proposent le même service en mieux, nous sommes heureux de claquer la porte.

Le point fort est qu'il a une grande capacité de module pour évoluer en tant que professionnel.

Le point le plus faible est les paiements (transfert) 2 à 3 semaine pour recevoir sont argent sur un compte bancaire...

Stripe est une infrastructure de paiement ultra sécurisée. Indispensable aujourd'hui.

La vérification des paiements et les délais de virement.

So you can use Stripe with invoicing and subscription software or you can build out your own system if you are a geek that is PCI compliant fairly easily. Almost everything has an integration option and if you get stuck with a problem for whatever reason you can log into the dashboard and usually figure it out from there, if you can't they have great support documentation and even a chat option. Compared to similar competitors you even save a little bit. I especially like their ACH fees, some of the lowest I've seen.
An added bonus is that I don't have to pay for monthly statement fees or pay the annual PCI compliance fee and surveys because they add that into the flat rate.

Only thing I'd like to see is an option to download statements in a PDF format like previous merchant processing providers, but rarely do I need it.

The best part about this software is that they accept almost all legitimate businesses across the globe and provide services to small or medium sized businesses. I have a small business and I use Stripe for accepting payments.

There are features such as Radar which comes with a cost. I believe they could give such features free of cost also. Other than that, I don't think there is anything else I don't like about Stripe.

Stripe has automatic rolling withdrawals, but you have to wait at least 7 days after being paid before you can access your funds

You have to wait at least 7 days after being paid before you can access your funds

Stripe offers the ability to collect payments from customers in different ways. This includes manual subscription creations, invoice collection via links and payment buttons on website. Stripe integrates with such a larges base of applications making it easy to monetise products and services through other platforms and applications.

Some of the advanced features require some knowledge of coding. For most business owners that will require hiring a Stripe expert.

I simply love the speed of this platform, you can create a new product in seconds, seconds later the payment terminal is in front of your customer.

Beyond, it offers great visuals and is simple to use.

Added benefits, you can get same day payout if required!!

Yet to find any and if anything we are likely to find more benefits from the platform!!!

Stripe is great for payment processors and the fees are cheaper than the likes of PayPal. It's easy to use and a lot of my clients pay via card through Stripe which has boosted sales.

I dislike the wait for a payment to be sent to my bank account. PayPal have instant transfer which is better.

You can integrate Stripe to start processing online payments for your business. It is very safe and reliable payment gateway.

I have nothing found anything bad about this product that I can share here.

The program provides enormous practicality in relation to payment operations and financial control for companies, with a well unified and secure system.

Sometimes there are some crashes and bugs on the sites created with the platform, and for initial users it may be that they have a certain initial difficulty.

I use this as a payment option and a payment collector from another merchant.

There was a small fee involved with each transaction.

Whenever, there are problems with payments, Stripe is the most reliable and efficient payment method for me.

N/A. Never experienced problems with Stripe.

Stripe has been beneficial for processing donations through our website. Our favorite feature is that it can do both one-time and recurring donations so our monthly donors can run through it as well as the donors who give once or sporadically. It can collect a lot of information that can all be exported out of Stripe for our donor database. We like that you can choose when funds will be automatically transferred to your bank account and change it when necessary - for example, for most of the year we have it transfer funds weekly. However, at year-end when donations are very high we switch to daily transfers. There is also the option to do manual transfers as well. Donations are grouped into "batches" when transfers are done so you can make sure the bank transfer matches the batch amount in Stripe and also matches the amount entered in the donor database (if you're a non-profit). You can also easily refund someone if needed, which has been helpful several times. Overall, this software does what it needs to do and has some great functionality along with it.

Stripe was a bit of a learning curve for us because it is clearly intended for for-profit companies or small businesses rather than non-profits. There are many features we don't use that I wish could be turned off or hidden so that it was one less thing lingering on the dashboard. Another thing that is difficult is that Stripe ties everything to an email address rather than a person's name, so if you are trying to find a specific person but don't know their email address it can be hard to find them in the system. In general, their support team is pretty helpful and easy to work with but it's all done through chat and email - there have been times where it would've been much more helpful if we could have talked on the phone while looking at Stripe together.

By far the best thing about Stripe is the way that it so easily integrates with nearly any shopping cart system or website payment plugin/application we've ever come across. Any need we've had to take web payments Stripe has been able to seamlessly connect to our system, including setting up some custom systems that in the past would have been way too complicated for us to do on our own.

The biggest complaint we have -- and since we use it a lot for customers, the biggest gripe they have as well, is the way deposits are done. Instead of depositing the whole amount of the transaction, then debiting the fees, Stripe takes the fees out before the deposit -- so on a $10 transaction, you only see $9.50 (or whatever the amount comes out to be) deposited in your bank account and have to manually do the accounting to match that payment and the fees, etc. Admittedly, it's a small complaint, but I think it's the only thing that keeps us from using this 100% of the time.

I love the functionality. When our CRM software lets u know that a credit card gift was unable to process, I can go into Stripe and see how many times the system has retried the gift, as well as the decline code the donor's bank provided. Then when I call the donor I have a lot of info at my disposal.

As far as the gifts that WERE processed correctly, it's very easy to export them into a simple spreadsheet, which I then submit to our Executive Director.

My regret is that I haven't looked more into the functionality of the software. There are likely things that Stripe offers that we are not utilizing. A suggestion for the developers at Stripe may be to send their users helpful "Are you aware of this feature?" type emails / letters

Stripe is supported around the world and is customized for many regions, offerring localized payment options and on top of all that is affordable, professional, safe and secure. What more could you want from a payment processing company? Stripe's backend is simple enough for a beginning customer, but offers advanced functionality for those that require it.

No in-house developers that manage the systems integrations options such as Woocommerce integration. As a result, you are dependent on external third party developers to integrate new functionality or manage customer integration issues. Although Stripe does have a plugin listed, the plugin is incompatible with many installations and does not offer the latest features that are available through their API.

Additionally, if you're not on their legacy plan, refunds are very expensive (you will not get your payment fees back). Stripe should offer a lower-cost refund option such as a flat $0.50 fee per refund to help small struggling businesses.

We started using Stripe when we needed an alternative to PayPal's payment platform. Being globally accepted and trusted Stripe was the best and easiest alternative to choose.

- Easy to use and implement.
- Incredibly low fees, the best in the industry, this alone is enough to select it.
- Accepts all credit companies
- The verification process is smooth and easy.
- Interface is easy to understand and constantly getting updated with new features and other improvements.
- Timely automatic payments to our bank accounts.

There are only a few caveats that we experienced:
- American Express cards are not accepted in India.
- Stripe once disabled the whole system without notification or warning and wanted additional documents. Though the issue was resolved in a day, they should ask for information first and then disable the system if the user doesn't comply.

To be honest no one needs Labour intensive settings up process so with strip it has easy way to set up in has lot of ready made scripts fo different use. In an essence its easy to set up and for users its easy to pay using it.

Their business strategy told them that some countries and currencies are second to others so the development in those countries is less and and increase cost to deal witg them. For example in South Africa it does not partnered bank that makes little extra work to get money if you are a merchant.

I have been using Stripe for my business and I have to say that it is one of the best payment processing gateways out there. It is very user-friendly and easy to set up. The customer service is excellent and they are always available to help.

There is one day when the systems were down from Stripe and we lost a lot of business and had a lot of complaints from our customers. It affected our customer review score. I hope Stripe does/did something to make sure it doesn't happen again.

The extensive developer tools that Stripe has built means that it's very easy to integrate with all of our various business tools and apps. And it just works. Money in, money out, withdrawals... it's all super easy.

There are two things that bother me about Stripe. For one, they could ease up on the % fees. You're able to get a discount from them if you're processing an incredibly high amount of volume with them... but I've never reached that threshold, so I think it just feels unfair. Secondly, although they have done a great job with developer tools and documentation, they don't really create a lot of stuff for no-code people like me. It's fine, because there's always an app or tool I can use to integrate with Stripe to get things done, but that 3rd party tool/app always costs more money. I wish Stripe would just let us build the forms/pages without needing a developer.

We had to wait for Stripe to become available in our country of operations but it was totally worth it. Stripe compared to PayPal is the new kid in town and that means it is more intuitive and innovating. A breath of fresh air.

We had to wait a few years for Stripe to become available in Mexico and then a few more to leave Beta status. While the features look good in paper, we still have to wait for the company to make traction in our country of operations. More than a few features are still unavailable here.

We love the way Stripe just rock solid works. We don't have to worry about it. Once we integrate Stripe into a website (we're web designers handling many e-commerce solutions for various clients), we know it's going to work and won't have any ongoing issues.

Getting setup initially can be a bit of a challenge for new users. Finding things like API keys and integrations can be a little bit tricky and some of the initial UI of the platform takes a little getting used to. Once setup is complete though, it's pretty simple to manage and work with.

Convenience is king when it comes to Stripe. Invoicing and billing is an absolute breeze and takes a matter of minutes to set up. Once you have your account ready to go, creating an invoice is simple and straightforward. All you need is the recipient's name, email and business address and you're good to go. You may want to include invoice information, though the length of that depends on your own needs and can often be done outside of Stripe if you have SOW's in place, so generally only needs a brief outline of what the invoice is for. Once you've filled in your payee's information, it generates a secure payment link for online payments that has industry-standard encryption and top-of-the-line security for their peace of mind. Then, it's up to you to send off the link and for the payee to fill the invoice. The whole process of setting up payments is an absolute breeze takes next-to-no time at all. Other than convenience of payments, their reporting and analytics, ease of set and use, information archiving and security is simple to set up and use. Everything is provided at a glance and you often won't have to spend no more than a few minutes in your account.

One potential improvement, especially in the scope of remote-based teams, could be to allow contributors into the account with restricted access. For instance, when I need an invoice in my particular role, I'd have to have this approved via the manager, though this could be done a lot quicker if there was some sort of 'guest' or restricted staff access that would allow me to only create invoices in order to save time in creating and having them approved. Of course this would vary from business to business and you'd need a certain level of seniority, however I think this feature could be a huge opportunity to increase convenience even further.