Avis clients sur Confluence

Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself

Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.

-No need to use multiple MS software like Ms Project, excel or even Word for documentation. Now I'm using a single tool for my Checklist, Requirement list, action plans, help guides, and testing strategies.
-I like how it is integrated with JIRA which is also one of the main tools we use at work. All Jira dashboards are available within Confluence which allows documentation to be supported by task.
-There are ready templates for creating different types of documents. There is an option to create hierarchy for documentation and link them to each other to avoid duplication.

-Right now, exporting of documents is only limited to Word and PDF file types. It would be better if there were more options.
-Adding the option to customize forms would be a convenient feature. Instead of only having the pre-build forms.
-It is also better if there will be more complex support for searching algorithms for discovery when searching, not just by typing the exact keyword

Ease content editor, ease sharing doc system.
Drag and drop working fantastic
Ease to categories docs and set permissions

There aren't much documentation templates options which causing sometimes to use screens shots or out the box solutions to make more user friendly

The software is very easy to use for its most basic features - as a place to create and store content. It is a solid tool for a knowledge base or even project management. Macros allow creatively in how content is displayed and linked or mirrored from other pages. Users can control permissions, visibility and see a clear history of changes - which can be easily reverted back to if necessary. Page trees make it simple to navigate complex "spaces" of information and the search functionality is robust. Overall, a great place to develop content for internal collaboration and future reference.

Although Confluence is a great place to create and collaborate on content, it has a few major downfalls that are a constant source of frustration. The biggest issue relates to users working on the same page at the same time. This is a horrible experience at best. Content between users is frequently lost or overwritten and you can never be confident in if your content will save successfully and not disappear. When Confluence tries to merge changes, it often will lose content or simply not work at all. The result is users ensuring that only one person is editing at a time, which is a terrible annoyance and slows teams down. It often causes teams to actively collaborate in another tool where this is not an issue and then simply link to it through Confluence.

Easy to use navigation bar per space (topic area) of store notes coupled with a range of text formatting and style features - Confluence is one of the best software tools available for notes taking! The inbuilt macros, linking page functions, mentions, comments and live editing all add to the allure of the Atlassian product range.

Confluence can be a steep learning curve due to the overwhelming amount of functionality available - including the permissions and access control clashes.

I really like that Confluence is very flexible in managing collaboration of documentation and task. Creating a document and stored it in the cloud storage provided by this platform make the sharing process of the document is very easy and flawless and the document will only circulated inside the software which add more security to the document.

The only thing that i have problem with this software is, the full text search is not properly constructed. Too many unrelated search result is returned and that mean it is not accurate. I need to scan the result manually to find the document that i need and that action is taking time and slowing me down.

Documentation and document storing & sharing with Confluence is really well organized and manageable. Keeping technical documentation is a critical for us to have a fast response when error happens and we will have all the data and information by easily using the full text search. It has a customized storage drive that can expended with additional cost.

They should change and update the software layout, it is outdated and confusing to find a specific tools that i need. There are some service integration that i need to be link with this software, but unfortunately it is not supported and i had to change to other service to make it work with Confluence.

Confluence has really helped us to streamline processes and write things down in a place where everyone has access all the time. It has become our source of truth for our content guidelines as well as for content related to new features or products.

As with any software, there is a slight learning curve. It can be complicated to set up workflows if you don't know what you're doing. We also struggled with being able to make our content accessible to people outside the organization but Confluence just released an update that we think will solve that for us.

ease of knowledge base creation, integration with g suite

sharing permissions are not the clearest, difficulty controlling documentation created by other people

I like that it's a complex database that can be organized by categories and it's extremely useful to find all the relevant information for your job in one place.

I think the user experience is less than great and something that should be a lot better in this era. It doesn't look great, it's not easy-to-use, and it makes categorizing hard and time-consuming. Sometimes it feels like I have to create the interface while working in it and I do feel it should be a lot easier and user-friendly.

Confluence makes it so simple to build a knowledge base for your teams. Everything from project timelines, team breakdowns to trainings and procedures & references can be complied and shared out easily. The editing features can help you collaborate with others and the editing notifications come in really handy so you know whenever an update has been made to a page you're following or editing yourself.

The navigation, to me, isn't the prettiest thing in the world. I think the overall layout and design look a little dated. This doesn't effect the software itself, but the other tools my team utilizes have more of a modern look and feel to them.

The best feature that this has is the extended Add-In marketplace. You can find the proper Add-In to express your ideas in the best way: Coding, Images or illustrations, animated gifs or videos, and even forms inside the documents and pages. From a user perspective, this is one on the easiest knowledge base software in the market, and also you have the bakcing of Atlassian. The process of the integration with our existing business logic was easy because we didn't have a strict knowledge base, but Confluence gave us the foundations to build one from scratch.

The export tools and options you have inside the platform are not good. The data isn't portable, so you can't migrate easily to another platform in case you want. The installation process was complex, but today, they stopped producing self-hosted applications, so you are obligated to use their cloud services, and it can be a problem if the company has a strict data policy, like restrictions in the phisycal storage of the data.

The rich text central location of document storage and the ability to share based on permissions is a nice-to-have tool for large companies or groups. Utilization is tricky as every team or group will use it in their own way and organize their own way so even if you implement this in your company and you're browsing another department's documentation, you will find essentially that it is just their own internal documentation which requires a little bit of a lucky search to find what you're looking for. Essentially this is a glorified document cloud storage which allows version control, permissions, and sharing.

It is not much different than say any other software or tool available in this category. It has some nice features like version control and seeing a complete history of who made changes to what along with comments and a social feature to it where you can subscribe but honestly there is so much more potential here especially from a company like Atlassian. I just feel they really dropped the ball here by not implementing better integration with some other apps which are already available. Example is that their spreadsheet implementation is a nightmare. The formatting almost always behaves irradicably and it has the bare minimum when it comes to these spreadsheets. Why not implement at least at the base of other offerings? For a paid product, the level of quality is expected to be much more.

I use Confluence as a customer service employee. We have a vast amount of procedures for managing internal systems, as well as for applying systems to actual contact with customers. All of these procedures are stored and maintained in Confluence.

What helps me the most, is Confluence's super-advanced search functionality. Essentially, I merely have to type in a relevant word, and Confluence will list all the applicable articles. This allows me to find a relevant procedure for a specific situation in seconds.

Another important feature to me is the commenting system. I collaborate with users who create and manage articles. When I see info in an article that's outdated or incorrect, I can leave a comment, and the article manager will get a notification. It's easy to collaborate in this way and keep information up-to-date.

Lastly, the permission schemes help with keeping editing (or even viewing rights) limited to the relevant users. Within customer service this is important, as there are varying levels of authorization within our organisation.

In my opinion, the user experience and readability of the software could be improved slightly. The color scheme of blue/white/black isn't bad, but the layout tends to be somewhat messy. It could benefit from some streamlining, and perhaps more clear demarcation of elements within pages (such as more use of bold / italics, more variance in font size, and use of headers).

From the word go, our team was able to jump start and create a solid knowledge base for our entire enterprise. Being in Education and E-Learning domain - content is the heart of our business.

Managing content created by various teams inside company, partner contributions, freelancers content is extremely crucial and critical.

Some of the most important features of this product for us are: Document Management, Knowledge base, Version Control System, Structured Pages, Search

Confluence product does content related work really well. But that's not enough as we have grown in last 3 years and so are our requirements.

Integrations with forms, data collections, Kanban board, tasks etc have become kind of a must rather than good to have features.

We are currently on the premium plan and $10 per user for just managing document and collaboration seems little too much, specially when there are products which provide much more for less.

Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

It comes with rich features, below are a few features which I personally liked:

1. Documentation: When there are some important knowledge articles that need to be shared with the team, we use this tool. It comes with multiple options to make the page feels catchy and rich, it also allows us to attach the images.

2. Search Functionality: When there are 1000s of confluence pages, and if I want to access the page containing a specific word or a line, the search engine works like a champ it finds the pages almost immediately, this feature really helps me in easing my office work.

3. It displays the name of the person who had created the page and last modified person name, this helps to know whom to reach out to when we need additional info pertaining to the details as written on the page. And if required we can add the approvals, thus whenever someone edits the document without your consent changes won't reflect others until you approve the updates.

4. Like and Comments: Similar to social media, readers can either hit like if they like the content or they can mention their feedback in the comment section, this feature really helped me while suggesting something to the author or express my thanks via a LIKE.

There should've been an option to keep the page in draft before publishing it. But unfortunately, there is no such feature in confluence.
Apart from this, I didn't find any other flaws in the software.

Confluence offers pretty good UI for creating excellent documents (requirements or design). It does support pretty much all features of Microsoft word for creating a great documentation. Between all Atlasssian products, if you are tight on budget, I would suggest you to get Jira and confluence combo. It’s indeed great tool combo for the remote agile teams to work together due to their seamless integration.

One thing that I loved on the share point that’s not great with confluence is integration with the Microsoft office products. To be very frank, I feel this is not a big drawback as now a days, web interface is pretty much replacing the traditional interface.

Confluence has a lot of advantages and here are some of them. Confluence is part of Atlassian Suite which is connected with Jira and you can easily integrate them. This software provides a documentation platform for your projects. You can create links to other pages, see other documents that are related to some specific project, also it provides you with different kind of images and charts to make your document more powerful. This software supports everything starting from images, tables, diagrams, charts, whatever you need Confluence has it. Also, another thing that is worth mentioning is that you can see if anyone has made any change to the document and if it has you will get notified.

There are not so many disadvantages, to be honest, this is great software, maybe a bit hard for some beginners, but not too hard and you will have to spend some time on this software to know how it works. Another thing that I don’t like is that they are changing Confluence non-stop. They are doing updates most of the time and changing the software. I understand that they need to make changes for better but that can sometimes be annoying because you know something where is it and then they change it and add something else and you have to learn again.

Confluence gives best documentation platform for your projects. We can categorize based on different projects and sub projects. we can create links to another pages which is very useful to route to another document without searching for it. we can see all the documents related one project in one section. It gives you wide range of features to include images and diagrams to make the documentation more useful. We can also subscribe to the pages so that anyone make any changes we get notified.

Confluence needs more integration with the CICD tools available in the market to make more automated documentation. confluence needs to provide to create diagrams for documentation so that users dont need to go for external software for that.

Confluence, especially the new cloud version, is one of the best tools to use for documenting your knowledge-base. The best parts for me are:

- The ability to connect my articles with to-do tasks from project management (Jira from Atlassian, same company, so they work like a charm together).
- The articles I can contain any media types, from spreadsheets that I can edit in-line to videos. There are also a lot of native panels to help anybody create very stylish articles with usability.
- In-line and footer comment sections help my team discuss and develop documents all together, without losing any of the discussion history.
- The ability to also keep an internal blog. I use that to inform my colleagues for the day-to-day developments, and keep everybody on track with high ideas and management efforts.
- All of the above can be also used as a customer-facing knowledge-base, to serve your customers with documents, operation manuals and help articles. Very handy if you use it together with the service desk solution from the same company, but can also be used stand-alone too.

In general it's one of the best choices that I made when I was searching for a documentation solution for my company and my clients, back in 2010. Almost a decade passed and Confluence is still growing better and better by the time. Atlassian the company behind Confluence is now huge and offers many solutions that integrate with Confluence, making it an even better choice if you use other tools from them.

I can't find any cons to Confluence. After all there is no perfect solution, only elegant ones depending on the problem one tries to solve.

Atlassian is offering a trial period so anybody can see if Confluence is good for their company's documentation needs.

From my experience, it would be bad to start a trial before you hove some really motivated people in your team and some content to put in there. Because it would be better to test Confluence with something that you would use in your company, so that you see first hand the pros and cons while your team works with Confluence with material that is close to the true material that you would put in there.

If I was to change one thing it would be the way it recognizes internally any of the pages I create, so that Confluence doesn't have any issues with pages with same titles. That would be a nice time saver and space saver in the outline of any wiki one creates.

The main advantage about Confluence is that is part of the Atlassian Suite which involves Jira and Bitbucket among others. This makes pretty easy to integrate them and add quick references to a jira issue with just write the reference number.
The text editor in Confluence is pretty complete, allowing to create really decent pages for any kind of documentation desired. The possibility of create nested pages makes really easy to organize the information in "chapters" "sub-chapters" and so on, giving your documentation a really neat look.
This feature also allows to segregate the information, so you can have your product's documentation on one place, perfectly organized and set another "Chapter" for your team info, where you could store info about code conventions, timetables about overtime or availability, and so on.
Confluence is also useful in order to create software designs, since it allows to create pages where you can paste your diagrams and so on and allows to discuss on them by adding comments or remarks.
And the Watch utility keep you posted via e-mail whenever a page you're watching is modified in any way so you can keep track of a discussion or whatever.

So far didn't find any big issue with confluence. Maybe for beginners it has a bit of learning curve and some option like the page nesting and so on is a bit difficult to learn. Besides that, I think is a pretty complete software.
Something I miss is the possibility of "downloading" a page with all nested ones into a pdf. That would be a great feature in order to generate documentation files.

Confluence does a good job as a tool for writing, organising and viewing all kinds of documentation.
It's fairly wiki-esque, but with a more intuitive editor for pages that should make it easier to pick up for new users that might be more familiar with, say, Microsoft Word.
As an Atlassian product, you can expect a full set of tools for managing access to different pages and areas across your organisation, making it more appropriate for enterprises than more basic wiki software that doesn't always provide the same level of control.
Another advantage is the high level of integration. 'Macros' allow users to include a variety of rich content, and are customisable. Examples of integrations include JIRA, Trello, Microsoft Office, G Suite, and more. The 'Atlassian Marketplace' can be used to find and install more macros.

Although the editor is easier to use than the markdown used by a lot of other wiki software, it can occasionally be frustrating to work with. Not all macros and formatting settings behave exactly the same, so while you'd be able to fix these issues directly in markdown, you can end up trying out a bunch of different tools before you find the one you need to achieve your goal.
As with all collections of articles, organising pages can become difficult. The software itself provides basic tools that allow you to define a structure for your pages, and these work well, but it still requires considerable discipline as your use of the software scales up.

We use Confluence on a daily basis to document various aspects of our organization. There is a large variety of built-in templates for a variety of sorts of documents. We heavily utilize the how-to articles to record procedures. Although it does link with other Altassian products, like Jira, we don't use that functionality currently as we run Confluence on-site and Jira in the cloud. The upgrade to version 6 greatly increased the usefulness of the product, as it brought in concurrent editing, ala Google Docs, which was functionality we needed when developing procedures for an event as a group. The search and indexing capabilities make it easy to find a document if its location is not obvious.

Search and indexing can lose usefulness in the event you have many similar documents, like say a checklist that is executed often. I would like a function to be able to click a check box to "ignore results like this." The initial setup of Confluence was not completely straightforward, however, we were installing on an older version, version 5. (The upgrade to version 6 went much smoother.) I would prefer an omnibus install package if it doesn't currently have that rather than having to install PostgreSQL and the application. The LDAP integration could have been a little bit smoother than it was, although it is in line with the other Atlassian products I have integrated.

It is extremely easy to create a large number of documents, it is possible to reference other documents within them to facilitate ease of research, and documents can all be put into sub-folders to contain them within separate trees to aid with organisation.
The mobile app is extremely useful for reading documentation whilst on the go - an example would be that we keep Video Conference details on one page that I have favorited, as such when I set up a VC from any location I am able to rapidly find the correct details to dial.
The search functionality allows for extremely quick location of relevant documents. On many occasions I have not been able to find what I need looking through the lists, only to immediately find it on the first search. Indeed I no longer look through the list as the search is so efficient.
When changes are made to documents it is possible to set it up to notify other members of the team so that they are able to see what has been done.

The only minor issue I have discovered with confluence is that when creating new documents setting the location is not as smooth as I would like.
Specifically I need to begin creating the document, then select "Move" and finally put it into the desired place. This does not really cause issues as it is still a quick process, however a one click setup would be appreciated.