Avis clients sur Hotelogix

L'aisance et la facilité de son utilisation

Amélioration oui sur la gestion des informations des clients. Production de rapport détaillé par exemple de leurs dates d'anniversaires, leurs choix culinaires, leurs attentes,....

The software is very easy to learn and understand, it simplifies the tasks that before, I had to use manual methods which were time consuming.

Nothing as everything is working as I expected)

Ease of use and never a downtime. Fast cloud based. Personalized customer support although you hardly need it.

Nothing. We have been using it for all our properties for the last 6 years.

Its easy to use and efficient! makes running the hotel much more easier!

no complains! meets all my requirements

Hotelogix integrate a lot of modules and fonctions within its PMS. They have all the option needed for a fluent and easy experience for the operationnel teams. Exhaustive and price sensitive, the pms has it all to make the hotel services more customer oriented.

Hotelogix is an efficient and reliable software with a great support team.

It's based in the clouds, upgraded regularly and no need for big investments in hardware.

nothing I can think of, i am happy with the product

I like best about this software was how easy it was to learn. This software allows hotel reservations to be a breeze. I was able to do check in and outs easily, helping with creating packages and discounts was easy. I used this at a hotel that I worked at and it was much easier and user friendly than other hotel software I have used.

I can't think of anything I didn't like, my experience with this software was very good while I was working at the hotel.

user friendly interface, good customer care.

difficult to use in the beginning , no mobile app

User friendly and good support and we often gets support with any issue that we may encounter.

Need more revenue managment related areas and reports.

Layout/ Staygrid is easy to use, payment processing and inventory management is easy once you get used to it.

My biggest upset with hotelogix is the Group Page/ Group Payment. Anytime there is a modification email from an OTA, if we had already charged a one night deposit etc, and the guest modifies, I have to do a lot of technical work to get the accounts accurate, because it creates a whole new reservation and there are 4 payment screens to make accurate. Group payment & Guest payment on the original reservation, and the same for the new modified reservation. Does not work smooth, with how we run our properties.

The support (live chat) is amazing! 24/7, informative and friendly! The upgrades are always well thought out because they listen to what their customers want and need, they offer more than any other software, I love that if you have a reservation open you don't have to close it to open a different one. The 'How do I?' links are helpful, too. There really isn't anything I don't like...the reports are awesome, the integration to various options are numerous, it's simple, fast...I never have connectivity issues like I had with previous software. It's really a great product at a better price than most, they also go above and beyond to help with anything you need or don't understand. I was able to import future AND past reservations (for reporting purposes) very easily when I 1st got onboard.

I wish there was a Quickbooks integration, however, it's very easy to create daily sales without it. The only other thing would be 'reservation reminders' that can be sent a few days prior to expected arrivals.

What I like the most is that you can access the system from anywhere. This is very important to me because the hotel is not in the same country where I live.

I have been using the system for over 3 years and are constantly updating and adding new features. Initially only used the PMS and now we have integrated the channel manager, to facilitate the sale of the rooms in the Ota's. This is a very big advantage as it simplifies the work of loading of reservations, since they enter directly into the PMS

For sure, we will continue to grow together!

Is not a cons, but I would like you to implement more channels of attention in Spanish as well as reports of updates. I believe that it would also be better to follow up with the clients regarding the updates and new functions of the system and in case it is necessary to carry out some training

The software platform is very dynamic. The team keeps upgrading and adding important features you sometimes know and sometimes are unaware that you need them. look and feel is great and the functions work as expected.

Anything i did not like the team has improved over the last few years (we are with them for many years now)

Its simplicity to keep up with my guest coming and departing. That is really all I use this program for is to keep up with my rooms and who is coming for future stays.

Not able to control my individual rates. I don't have anything else to add to this comment. This is taking much longer than 2 minutes.

Reservation features, easy to use and handle

It is not so easy to put all different prices for different season in in once

We manage a small hotel and restaurant and we have been using hotellogix for over 4 years. It has been a plus for the business particularly the POS system. Live chat support is fast and cstomer service. You cannot beat the price.

Probably I will say language barriers other than that nothing.

It is readily accessible anywhere since it is a cloud-based software. It has also a user-friendly interface which anyone can easily understand. Customer Service is available 24/7 whenever we have concerns.

There are just some reports that are not available in the software.

Its features and user friendliness, also the intuitive nature of the application, making it easy to work with

Chat Support a little cumbersome and the report options are exhaustive

The software is user friendly . It has almost all the required features.

Yet to find it.... But still there are a few things that we would want to experience.... For eg Material management system/ software that can be integrated with tally software.