Avis clients sur SysAid

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482 avis

- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great ITSM platform with great capabilities
Publié le 28/08/2023
SysAid is the answer to the issue of manual customer management. We utilize it for contract and...
SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services.
Avantages
The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.
Inconvénients
There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SysAid - The Lion King Of Ticket Managment
Publié le 28/11/2023
Pretty Good with managing and working on tickets. However there can be some improvements in the UI...
Pretty Good with managing and working on tickets. However there can be some improvements in the UI level. Hope you guys work into that. Thanks!
Avantages
1. Communication with End Users with Email Integration
2. Ticket management (Ticket routing, Status Updates etc)
3. Ticket Administration (Reports, Surveys etc)
Inconvénients
1. UI is pretty Old
2. There are some issues with the email-sending feature where even an extra comma in the addresses would show the message not sent but still the message will be sent which the sender will be unaware of.
3. List views in SysAid automatically refreshes which makes me lose all the filters which is really frustrating to be honest.
Alternatives envisagées
JiraPourquoi passer à SysAid
JIRA is good for managing Sprints but SysAid is quite easy to use and manage the tickets.- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
SysAid - Good Product for the money
Publié le 29/11/2023
Avantages
Excellent customer service - both responsive and knowledgeable
Importing users from AD makes administration easier
Inconvénients
The reporting functionality needs improvement - should be easier to create ad hoc reports
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Useful Helpdesk Tool
Publié le 20/10/2024
The system is a good all rounder and easy to customise, the Sysaid support team are quick to...
The system is a good all rounder and easy to customise, the Sysaid support team are quick to respond and have always been very helpful in resolving queries. The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their product
Avantages
Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged ticket, it can then update category codes and assign certain templates to certain teams, this saves time and improves efficiency, sending certain tickets to the right people as soon as the ticket is logged.
The availability of work flows saving repetition of manual tasks and time for the Helpdesk to complete.
Sysaid can link with AD ensuring contacts are up to date and accurate, previously adding contacts was a manual task
Inconvénients
The user interface is slightly dated, to review multiple messages in a ticket, you have to click on each e-mail to review the comms, this can be laborious.
The ability to have multiple reports of your choosing on 1 single cluster report is not available
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
SysAid a highly recommended option
Publié le 15/12/2023
For me, of all the software I have used, it has been one of the best, it can be generated, managed...
For me, of all the software I have used, it has been one of the best, it can be generated, managed in a fast and simple way.
Avantages
It is one of the most user-friendly tools I know, its performance is optimal and it covers most of our company's needs.
Inconvénients
There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found, perhaps one of the problems is the remote connection, which is very slow.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
SysAid best ITIL based IT Support tool in the market
Publié le 06/10/2023
We have been using SysAid for almost 5 years now and we have been very happy with the system,...
We have been using SysAid for almost 5 years now and we have been very happy with the system, support and have commited now to another 3 years to SysAid. We are moving to the cloud version in the next month so we are very excited about this. They are also not standing still on development so we will not get stuck with old outdate technologies.
Avantages
Ticket management, reporting and classifications is one of the key features that lead to the decision to make sysaid our long-term partner. The workflow functionality and teams integration is going to change our whole business, so we are very excited to move forward on SysAid Cloud. The customization is also a big plus for us.
Inconvénients
The old-style interface but hat is also a thing of the past now that we are moving into the cloud and there new UX/UI is coming out early next year.
Alternatives envisagées
Vision HelpdeskPourquoi passer à SysAid
Financial and customization was the biggest issues with Helpdesk- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
SysAid was a move in the right direction
Publié le 21/12/2023
The overall experience has been great. After using two other ITSMs, SysAid has been the best. ...
The overall experience has been great. After using two other ITSMs, SysAid has been the best. Implementation was a little rough but we crammed it all in within a month's time. I wouldn't recommend that. There is also a bit of a learning curve with workflows and other features, but once you get learn it, SysAid is a great ITSM. SysAid is very supportive and always willing to help.
Avantages
Ease of use for End Users. Self-Service Portal is easier for end user to navigate. Auto categorization of tickets and workflows.
Inconvénients
Reporting, but improvements are coming next year.
Lack of RRM.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Sys-Aid
Publié le 27/11/2023
Using Sys-Aid has been easy and overall a great experience.
Using Sys-Aid has been easy and overall a great experience.
Avantages
Sys-Aid was easy to configure and allowed us to customize to exactly what we needed for our Help Desk Tickets. It allows us to track fields, build reports, have built in approval workflows. It helped to reduce manual tracking of approvals for requests.
Inconvénients
Building in some of the New Hire and Separation workflows got a little complicated. Once we upgraded to a newer version, the workflow automation help was much clearer and helped us to get workflows built.
- Secteur d'activité : Banque
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My experience using SysAid
Publié le 03/12/2024
My overall experience has been very good. We are satisfied with the features of the application.
My overall experience has been very good. We are satisfied with the features of the application.
Avantages
What I like most about SysAid is the ease it offers in configuring categories, SLAs, and routing. It is a user-friendly tool that integrates very well with Active Directory.
Inconvénients
They don't have much support in Spanish.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
A reliable ITSM solution with better pricing.
Publié le 26/11/2024
It is one of the best ticketing tools available in the market & it can be easily customizable. The...
It is one of the best ticketing tools available in the market & it can be easily customizable. The self-service portal & knowledge helps the user for immediate resolution for common issues in the service desk.
Avantages
It is one of the best ITSM tool available in the market with better pricing. It has all the recent integrations like AI, chatbot, & it also works well with Teams.
Inconvénients
There is a limitation for non IT departments & the app is not compatible with mobile,. The training to users may require signification time to adapt to the system features.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great, streamlined product which does what we need it to do.
Publié le 29/11/2023
SysAid has been almost the perfect product for us so far. Its done all we need it to do. We use the...
SysAid has been almost the perfect product for us so far. Its done all we need it to do. We use the MS Teams chat bot heavily and that works very well.
Avantages
The MS Teams chat bot allowing users to raise tickets directly in a Teams chat.
Inconvénients
There are still a few bugs but these are being worked on. Sometimes entering data can be time consuming as there are not always ways to do it in a batch.
- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We're loving SysAid
Publié le 29/11/2023
We're loving SysAid. From the first contact we had, all the way to implementation, we had a great...
We're loving SysAid. From the first contact we had, all the way to implementation, we had a great experience.
Avantages
It checked all the boxes and it was easy to implement. Great support during and after the implementation.
Inconvénients
Modifying the front end is a bit restricted.
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SysAid is for everyone!
Publié le 05/09/2024
Overall, I have had a wonderful experience with SysAid and look forward to another 10 year of using...
Overall, I have had a wonderful experience with SysAid and look forward to another 10 year of using the product.
Avantages
What I like most about SysAid is its ease of use, strong automation features, and the ability to streamline IT operations, making our team more efficient and productive.
Inconvénients
What I liked least about SysAid is the occasional complexity in customization. While generally user-friendly, certain advanced configurations can be challenging and require more time to set up.
- Secteur d'activité : Génie civil
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
SysAid makes solving our end-users problems easy.
Publié le 05/12/2024
Great, the staff we work with has been wonderful
Great, the staff we work with has been wonderful
Avantages
I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one, having the app integrated in Microsoft Teams has been a game changer for our users
Inconvénients
I think so far asset management, we use several products and none of them do exactly what we want them to do. They are starting to make improvements but, still missing some key features we would need.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excelent ITIL Software
Publié le 11/09/2024
This is a very easy to use software, with exceptional capabilities due to be a out-of-box product...
This is a very easy to use software, with exceptional capabilities due to be a out-of-box product already with some examples
Avantages
Simple dashboards and easy to implement workflows with some out-of-box examples
Inconvénients
Activities and Billable module are one of the points that need to be improved
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ITSM Best tool
Publié le 04/12/2024
Happy with the product and good ITSM method.
Happy with the product and good ITSM method.
Avantages
Customer care and support , quick response.
Inconvénients
End user interface , New enhancement take ages to implement.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Why you should use SysAid
Publié le 20/07/2024
I love using SysAid, like previously said it has made ITService management and ticketing very easy...
I love using SysAid, like previously said it has made ITService management and ticketing very easy for my organisation
Avantages
its Intergration to our cloud environment and the use of chat bot has made adoption of the product very easy in our organisation
Inconvénients
So far I don't have any complaints, the minor compliant is more of a feature request for the platform to look more modern.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Great ticketing system
Publié le 18/09/2024
Avantages
Great helpdesk ticketing system for small businesses.
Inconvénients
Nothing. Only reason we left is for cost cutting purposes.
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SysAid a complete ticketing software
Publié le 22/08/2024
I am satisfied with the new intermigrations.
I am satisfied with the new intermigrations.
Avantages
a complete ticketing system that can be used in many fields.
Inconvénients
most of its services are not included in the main package.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
SysAid has been a game-changer for managing our IT needs. It's intuitive and efficient!
Publié le 10/11/2024
Avantages
The ticketing system is excellent for tracking and resolving IT issues quickly.
Inconvénients
The mobile app could use some improvement for better usability on the go.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great helpdesk and inventory software
Publié le 03/11/2023
Great helpdesk and inventory software
Great helpdesk and inventory software
Avantages
very good helpdesk ticketing system and inventory as well
Inconvénients
cost money for more administrators but can be implemented for more departments
Alternatives envisagées
Zendesk SellPourquoi passer à SysAid
Local Support- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Easy maintenance tracking all customer tickets while tracking employees at the same time!
Publié le 19/06/2023
Overall, I've been very happy with SysAid. My company relies on the ticket system for our support...
Overall, I've been very happy with SysAid. My company relies on the ticket system for our support team and I am able to log in and find any information I need quickly and easily with little or no effort.
Avantages
I like how you can search for tickets either by number or by customer name and find out all details relating to the customer and who is working on the ticket at all times. We also use SysAid to enter all details in our hosting environment, i.e. user name, email address, login info and server customer is using. We an easily track all details for our hosting environment on one screen.
Inconvénients
I do wish that all windows had the same criteria for searching customer names.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great tool for incident management in a small org!
Publié le 03/12/2023
Avantages
SysAid has helped me manage the incidents and log incidents efforlessly
using various channels like email, the self-service portal, or directly reaching out to the staff which made reporting issues quick and hassle-free.
Inconvénients
They do not have free trial for a long time with timited features.
- Secteur d'activité : Supermarchés
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Ticket management system
Publié le 27/11/2023
Avantages
Functions are well organized and easy to implement.
Inconvénients
Easy to navigate but there should be a way to go back into queue without loosing in transition.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Bonitas Multi-Academy Trust
Publié le 29/11/2023
Avantages
The ease of managing helpdesk incidents and accountability that goes along with this
Inconvénients
Lack of flexibility on editing end user submission form