Avis clients sur Mixpanel

Mixpanel

Analytics pour Mobile et Web

Note globale

4,5 /5
(129)
Rapport qualité-prix
4,1/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,0/5
Support client
4,2/5

94%
des utilisateurs recommandent cette application
Classer par

129 avis

Laureine Claire
Note globale
  • Secteur d'activité : Agriculture
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Mixpanel le meilleur dans l'analyse des données

Publié le 25/09/2023

Avantages

La visualisation des données sur Mixpanel est le meilleur

Inconvénients

Les connecteurs de données doivent subir quelques améliorations

Sushant
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Simple & effective product analytics tool

Publié le 31/10/2021

Overall, I'm pretty happy with the product. Since we had just launched the product in the market,...

Overall, I'm pretty happy with the product. Since we had just launched the product in the market, we were not expecting too much from the analytics perspective. We were just looking for basic cohorts, funnels and customer-wise events data across different channels. All these can be solved via Mixpanel and the price point is definitely attractive. We also applied via startup program which saved us 1 yr fees as well.

Avantages

I always liked the simplicity of Mixpanel and the level of support & document available to make the entire integration fast & smooth. The feature of Funnels is very good and it definitely gives the ability to understand a lot of data points.

Inconvénients

Customer segmentation and the ability to slice & dice the cohorts data is something that can be improved for sure.

Alternatives envisagées 

CleverTap, Segment, WebEngage et MoEngage
Molsy
Note globale
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A powerful tool for gaining real insights into users' behaviors.

Publié le 12/03/2023

With the support of Mixpanel, we are now able to gain a more in-depth comprehension of clients'...

With the support of Mixpanel, we are now able to gain a more in-depth comprehension of clients' behavior and generate reports and dashboards that provide a more precise comprehension of data.

Avantages

Mixpanel is a great tool for tracking and analyzing how users act, and it is built in a way that makes it easy to get to the tools we need. I appreciate the ease of setting up different paths for data as well as having dashboards and reports that show all the details. With Mixpanel's collaboration features, I can get my team involved in all operations. This lets us mine data from more sources to get the best results.

Inconvénients

While I don't see this as a major issue, there are a few situations when we can't get to the necessary streams when setting up customized events.

Joe
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Would like to see more features

Publié le 16/12/2018

Avantages

It's a place where we can store and view important data points.

Inconvénients

It's not easy to see what you need to from the data. Lacks a lot of features and functions.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Detailed User Analytics with Mixpanel

Publié le 03/04/2023

Overall MixPanel is an amazing addition to the analytics stack which helps product and marketing...

Overall MixPanel is an amazing addition to the analytics stack which helps product and marketing teams in optimising user journeys and onboarding flows.

Avantages

MixPanel offers incredibly detailed and insightful view into customer journey on web as well as app.It helps us understand user touch points and behavioural journey on the app which further helps the product team to make a better product.We can analyse different events and user properties which further helps in campaign optimisation.

Inconvénients

MixPanel has a very tough onboarding and feature adoption, too many user properties and filters further extend the learning curve.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Data tool for more established companies

Publié le 16/08/2018

When working Mixpanel is fantastic. It can help companies see their acquisition, activation,...

When working Mixpanel is fantastic. It can help companies see their acquisition, activation, retention, revenue and referral. But I think the product is primarily for more mature companies that have used queries and excel sheets in the beginning to make their initial KPI's. Don't use this from the get go as a startup. But use once you know exactly what you want to track, and get somebody on your team to be the super user of Mixpanel (data scientist) and do the same on the development team.

Avantages

Mixpanel can tell you a lot of things about your users. Especially the Signal feature is great – we've used it as a guideline instead of having a full time data scientist. You can also follow different cohorts of users and create funnels to see where these users fall of or not.

Inconvénients

The dashboard function is not great. Besides that the system is pretty complex, so you really need to dive deep into the tutorials to understand how to use it.

Fayssal
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I use Mixpanel every single hour a day, 7 days a week and 365 days a year !

Publié le 31/07/2018

It's the simplest way to track app usage.

It's the simplest way to track app usage.

Avantages

Sign-up was too easy and the free tier is very generous.
Installation was time consuming but this is mainly related to our codebase.
Segment integration is working like a charm.
The best app for setting up analytics for SaaS apps.

Inconvénients

Emailing user experience should be reimagined and made much more intuitive to match the amazing user experience of the whole app.

Rajeesh
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Mixpanel is an awesome tool for tracking users events

Publié le 16/03/2023

My overall experience with Mixpanel was great always been a go-to tool when comes to analysis and...

My overall experience with Mixpanel was great always been a go-to tool when comes to analysis and research.

Avantages

Mixanel's Insights & Funnel feature is really helpful to understand users' activity on the product. It helped me improvise the UX of the dashboard and helped me with my research part too.

Inconvénients

The flow feature on the Mixpanel is something this I have used least and was a little useful. Mixpanel also doesn't fetches and creates events automatically, the developer has to create the event all the time.

Magnus
Note globale
  • Secteur d'activité : Édition
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

The best user tracking tool

Publié le 30/09/2019

The experience has been great. Although, I requested a refund once and it took a while.

The experience has been great. Although, I requested a refund once and it took a while.

Avantages

Mixpanel is best user tracking tool I have experienced. With Mixpanel, you can tell the last location a user used your product from, last action, last login - You can track so many things with it.

Inconvénients

Mixpanel is very expensive from my experience but then I guess it is so because it is a very good software.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Mixpanel lies at the center of our Product Decisions

Publié le 06/02/2023

Avantages

* Easy to create Dashboards* Very intuitive UI that lets you create beautiful charts quickly* Easy creation of cohorts* Friendly support over on their slack* good documentation in general

Inconvénients

* The use of their API could be documented a bit better* The handling/documentation of the Canonical ID could be a bit better

Erick
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

This is a must. If a client doesn't have a tool for user-side analytics, Mixpanel's my first...

Publié le 17/07/2018

Avantages

- Insights, insights, insights - if set up correctly, you can learn a ton about users
- big feature set
- allows to answer complex questions about usage and users (e.g. through behavioral cohorting)

Inconvénients

- JQL skills required for many analytics use cases
- sometimes buggy
- very slow lately - I don't know what happened but the MP team must have made major changes to their tech stack - the tool has been really slow since March

Nolan
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Mixpanel Review

Publié le 22/10/2021

As an e-commerce retailer, it's imperative to have a solid engagement tracking software program....

As an e-commerce retailer, it's imperative to have a solid engagement tracking software program. Mixpanel makes a solid product to help customize the different areas you want to focus on. For a retailer, seeing where our engagement stems from and how our customers are behaving onsite is vital to the success of our business. This tool offers so many customizable interfaces and is overall very intuitive to use and helps drive business in the right areas.

Avantages

My favourite feature about Mixpanel is the ability t create and utilize funnels. By creating a vast array of funnels, it makes it possible to track how a customer interacts with the website and what steps they take to get to the end results. This is super helpful for pinpointing things like user drop-off. Where and why did they abandon their shopping session? How can we get more customers to complete their purchase thus increase demand? With Mixpanel you don't have to do any guesswork, just setup your specific funnels and the data is right there!

Inconvénients

It might just be me, but I find the event tracking dashboard can be a little convoluted at times.

Bhaumik
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

All your product Analytics in One place

Publié le 16/08/2021

Avantages

Help us craft the best funnels to optimize product decisions

Inconvénients

Saving dashboards and retriving them sometimes acts wierdly

Alternatives envisagées 

Amplitude

Pourquoi passer à Mixpanel

Start-up credits
Maxim
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Tracking user behavior is a must but we're still figuring out Mixpanel

Publié le 25/07/2019

We build a SaaS product and need some way of tracking and analyzing user behavior. Everyone talks...

We build a SaaS product and need some way of tracking and analyzing user behavior. Everyone talks about and recommends mixpanel, so we're trying to figure it out.

Avantages

The new UI is really nice (visually), I love how graphs look like
Mobile app is super snappy
Integration is easy
Automatic insights are actually useful

Inconvénients

Building useful graphs can be challenging and sometimes counter-intuitive. Of course, I could watch all their education videos, but I simply don't have enough time. I think there's a lot that can be done in the "getting started quickly" category.
Also, I somehow can not pin a flow-diagram to the dashboard or even save it

Alternatives envisagées 

Elastic Stack
Viktor
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Amazing platform perfect for data needs(specifically for eCommerce and phone applications)

Publié le 15/05/2018

Incredibly strong application for assessing data and customer behaviour - perfect for serving...

Incredibly strong application for assessing data and customer behaviour - perfect for serving notifications and emails to customers and this is often overlooked to Mailchimp and other strictly-email marketing competitors

Avantages

-Incredible ability to send messages and emails with relatively no limitation
-Very robust reporting on success and outcome of particular events coded into platform
-AI and alerts activate on irregular activity
-Very, very secure in keeping data safe
-Many variables available to store and to track

Inconvénients

-Somewhat difficult for new users and for trainees to use
-Very difficult to maintain parity between users and their account on other software through any changes(ie. wrong email address gets fixed)
-Reports are a bit tricky to create

Anurag
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Honest Mixpanel Review

Publié le 20/11/2022

Mixpanel is being used by our company to generate daily client outreach and strategise our...

Mixpanel is being used by our company to generate daily client outreach and strategise our campaign. Helps us to generate alert in real time and organize weekly and monthly data more efficiently.

Avantages

I like the interface and easy navigation of the platform. The quality of insightful analytics provided in time bound manner is also very helpful. Alert generation is just amazing .

Inconvénients

They should focus a bit on faster loading of result of data search. Sometimes bugs comes when we try to add new alert generation parameter. Data classification and categories can be expanded for better utilization .

Jovan
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Savvy tool for advanced product marketers

Publié le 03/12/2019

Without MixPanel we would wander in the dark without clear guidance.

Without MixPanel we would wander in the dark without clear guidance.

Avantages

MixPanel offers very important metrics related to product analysis which creating our path to the improvement of our software. I especially helps us in customer acquisition, activation, retention, but also in revenue and referral activities.

Inconvénients

You really need to invest a lot of time to learn and understand how reporting works, how to create dashboards and other things.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Super powerful analytics

Publié le 04/04/2018

Avantages

I used to always use google analytics but have become a huge fan of Mixpanel. It's super easy to set up and to integrate into your workflow. It's easy to set up segmentations and flows so you can see how people move through your site or product. This has been hugely helpful in our ability to optimize conversion.

Inconvénients

I'm curious how they can improve the collaboration abilities with teammates and allow for more streamlined experiments.

Adarsh
Note globale
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Great even tracking platform

Publié le 27/03/2018

Avantages

Mixpanel lets me track how often users are performing a specific pattern of interactions with my websites/web apps. It makes it easy to visualize the frequency and incidence of these events, and use the data in conjunction with other platforms like Google Analytics.

Inconvénients

There's a bit of a learning curve, especially if you haven't used a similar platform in the past. I have also found that certain ad-blockers might cause events not to register.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Tracked our usage data effectively

Publié le 09/12/2019

Mixpanel is recommended but I would review your requirements to see that it's the right tool for...

Mixpanel is recommended but I would review your requirements to see that it's the right tool for your business needs.

Avantages

Mixpanel provided us with a wide range of product data that helped guide our business decisions. We could also export this data and provide to customers.

Inconvénients

We had a lot of issues with the reliability of the data based on how MixPanel captured it. It's also a very difficult product to use and requires extensive training to get the most out of it - even for a user that wants to access basic reports.

Kristen
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great software once you get it going

Publié le 01/09/2018

With mixpanel keeping me updated on the latest statistics I can enhance my business because I make...

With mixpanel keeping me updated on the latest statistics I can enhance my business because I make more money if I know what people want instead of getting outdated information and leaving it up to guess work.

Avantages

I like getting answers as soon as I need them it's very on the go since statistics change constantly it's nice to have them easily available. Customer service is very friendly and when you're having issues bringing up your stats they can find them easily and help you out.

Inconvénients

What I liked least is when going to sign up for an account for some reason their webpage makes your tablet crash repetitively and then keeps freezing up your browser so it was very hard to set up an account.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Mixpanel review

Publié le 29/04/2019

We are an SaaS startup, and are trying to accomplish two things with Mixpanel: 1) understand for...

We are an SaaS startup, and are trying to accomplish two things with Mixpanel: 1) understand for what and how our clients are using our system, so we can help them utilize ALL features; and 2) increase internal and external satisfaction by updating our knowledge base based on our Mixpanel data to reduce support tickets and increase client retention.

Avantages

Mixpanel is awesome and really helps you make the most of your website or platform. Flows and funnels are key to better understanding how people use our site and what paths they take to complete various tasks that we could make easier for them.

Inconvénients

So far, there's really nothing I've discovered that I don't like about Mixpanel.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Reliable Data analytics tool with better data accuracy compared to free tools.

Publié le 09/04/2019

Mixpanel is costly and it's not so easy to learn and implement.

Mixpanel is costly and it's not so easy to learn and implement.

Avantages

Great tool to get the insights about the users and products. customer support is really good. Mixpanel is really good for Saas projects.

Inconvénients

Costly.
Reports and dashboards are not so easy to create.
It would have been nice if there is a forecast feature based on the data.

Utilisateur vérifié
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

We use Mixpanel everyday to target and contact our users with push and newsletter.

Publié le 27/10/2017

Avantages

What I like most about Mixpanel is the fact that I can target my users and I can check our performance very easily.

Inconvénients

What I like least about Mixpanel is ab testing: they can only be started manually, and they can't be programmed.

Utilisateur vérifié
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Powerful tool if you can figure out how to use it

Publié le 17/01/2018

See conversion through my site, visually.

See conversion through my site, visually.

Avantages

It lets me see funnel conversion. Once funnels and events are set up, they're pretty easy to create and edit.

Inconvénients

It's harder to use that it should be, should be easily used by non technical roles. Adding events to the site should be easily done without having to ask an engineer. Some simple things are hard i.e. "show me a a list of events that exist in our product"