Avis clients sur Veriato Workforce Behavior Analytics

Veriato Workforce Behavior Analytics

4,2 (127)
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Logiciel d'analytics comportementaux et de surveillance des activités

Note globale

4,2 /5
(127)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
3,8/5
Support client
4,3/5

84%
des utilisateurs recommandent cette application
Classer par

127 avis

Yanick
Yanick
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Perfect for small medium business

Publié le 04/01/2019

Avantages

I like that it is very reliable. We have a dedicated server for Veriato and upgrades are smooth. Support is very fast and effective, they know their product.

Inconvénients

Little hard to configure with all the firewall/antivirus. That's the only thing.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good comprehensive monitoring

Publié le 04/01/2019

While the initial motivation for installing this system was to get evidence of an employee...

While the initial motivation for installing this system was to get evidence of an employee exfiltrating company data, we use it most often to ensure that people are being productive and not doing unauthorized things.

We had a ransomware infection incident a couple years ago, and Veriato 360 captured the source of the user action that started it, recording his opening of a junk email and clicking through two subsequent warnings before launching the infected attachment. That information was priceless.

As an software developer of internal applications, I have also used it to investigate bug reports from users. On a couple of occasions, users swore they did something one way but the screen shots and keystroke logs said otherwise. Objective evidence has saved me a lot of time fixing something that wasn't broken.

As I described in my "like least" list, the recorder sometimes stops getting web site data. By recording multiple data streams, you can get what you need even if some data is not available (e.g., if web site recording is not present, window titles will probably let you find what you are looking for, and screen shots show what the user saw; if "Online Searches" data is not recorded, keystrokes into the browser can provide the data).

There are tons of features that I have not used. It can send alerts on keywords detected in the data. It can display graphs of usage sliced in different ways. There is a recorder for Mac. I can't comment on how well they work.

Avantages

Veriato 360 can capture just about any information you can think of from user sessions - web sites visited, emails, instant messages and chat, files transferred and printed, keystrokes, and screen shots, and network data summaries.
- It is easy enough to navigate, even if you don't use the system that often.
- It can export data to spreadsheets, text, html, and xml files for further analysis.
- It can block selected web sites.
- Captures all monitors in screen shots
- Client systems can buffer up data for weeks while they are out of contact with the server (or when the server is down), e.g. remote laptops and systems that only connect by VPN once in a while.
- Operation is generally invisible to users if you want it to be stealthy.
- Tech support is helpful.
- Users can be created to allow limited access to browse the collected data, for example to let managers review their assigned employees.

Inconvénients

It takes a fair amount of effort to keep the system working.
- Frequent client recorder updates are required to keep pace with web browser updates. When browser updates get ahead of the corresponding Veriato updates, web site recording stops.
- Updates are often trapped by anti virus software like Windows Defender until IT staff updates the exclusion lists and deploys them (e.g. by group policy). We have to do that ourselves.
- The system sometimes fails to start all the services required to collect data from the client systems, and getting it working again may take fiddling with service start delays and calls to tech support. At least the client systems buffer a lot and tech support is reasonably responsive. I have to periodically check that the system is working.
- The amount of history you can record is limited by what fits in a SQL Server Express database (10G; screens shots are stored as separate files) unless you have or buy a SQL Server license.
- Sometimes the recorder drastically affects client programs. We have had to disable email recording on only one or two systems where Thunderbird suddenly became unusably slow. On dozens of other systems it works fine - go figure. We had one conflict with a camera application that had to be resolved by sending a camera and software to Veriato so they could observe the problem and develop a fix.
- No Linux support. Microsoft's Windows 10 updates have been so unreliable this year that I'd love to switch, but I need recording...

Martin
Note globale
  • Secteur d'activité : Produits chimiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

The eye in the sky

Publié le 26/11/2019

its been 50/50 for me, there were times where we needed to see the activity of a employee and the...

its been 50/50 for me, there were times where we needed to see the activity of a employee and the software was either down or not recording properly. its something you have to keep an eye on to make sure the services for it are running and the antivirus sofware is not getting in the way.

Avantages

capability to monitor the activity of our users via screenshots, email, key logging, web site views, application view, file transers and etc. all in one software to know what you employees are up to and if they are doing anything they should not be.

Inconvénients

i have had issues installing the recorders on certain computers and servers. it installs in the background so it does not tell if you it was completed or if something stopped it from completing

Réponse de Awareness Technologies

Thanks for leaving us a review Martin. With regard to the agent health status, this is a feature that is on our road map. This feature was recently added to our flagship product called Cerebral where once the agent is successfully installed on the device, a notification is sent to the Admin.

The reason the recorders stop working sometimes is that users often update to newer versions of browsers or even operating systems that we may not have built a patch for yet. All this feedback will be sent to our Dev team!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software in a corporate environement

Publié le 28/12/2018

I am extremely happy with this product and the data that it provides, and I would recommend this to...

I am extremely happy with this product and the data that it provides, and I would recommend this to anyone in a corporate environment.

Avantages

This software eliminates any question as to what the employee is doing on his/her computer. Since it records the screens, chats, emails, keystrokes typed, websites visited, and network traffic, it's a manager's dream. It even records locally on the hard drive while the devices are off the network. We have uncovered a wide variety of policy violations and crimes by utilizing this software, and the validity of the reports has never been questioned.

Inconvénients

The data files take up quite a bit of space over time and database maintenance is a bit difficult until you get the hang of it. I run about 20 investigations at a time, so getting rid of old data files is critical on smaller servers. Remote and covert installation can be difficult at times, but once it's running, you don't have to do anything except review the results.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Simple and easy touse

Publié le 18/12/2018

Avantages

Simple to use for our employees, easy to gain reports

Inconvénients

not flexible, but perfect for what we need it for.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

IT Director

Publié le 27/12/2018

Being a legal environment we need to have full PCI compliance for our various clients. Cariat0 360...

Being a legal environment we need to have full PCI compliance for our various clients. Cariat0 360 allows us to check the box for this need

Avantages

It does capture what need to satisfy our compliance needs

Inconvénients

Hard to setup and get configured. Requires a lot of maintenance to maintain.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Automatisation industrielle
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Investigator Review

Publié le 11/01/2019

Overall experience is great! Kept an eye on select/suspicious employees. End result made the...

Overall experience is great! Kept an eye on select/suspicious employees. End result made the company easier to work with and more efficient.

Avantages

Veriato Investigator is very easy to use. It does everything you need to keep an eye on your employees and make sure they are staying on track.

Inconvénients

Investigator could use a UI/UX update to make it a but more user friendly.

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Poorly designed, bad interface , missing features

Publié le 05/06/2018

Avantages

Customer support is at least honest - i.e. when I ask whether such or such feature does not work or whether I did not set it up properly they admit that the feature is not working.

Inconvénients

Design, interface, non working features. "New version" is just a simplified layer on top of the same old buggy features, with now LESS control over the settings.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great for Security and establishing Trends

Publié le 18/12/2018

Great at establishing Trends with Employees

Great at establishing Trends with Employees

Avantages

Powerful and easy to install. It takes sometime to get up to speed on all of the functions of the software

Inconvénients

Updates can be technical and time consuming

Utilisateur vérifié
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great! Did the job needed and still does!

Publié le 27/12/2018

We had employees surfing the web and spending up to 41% of there time doing non work related items....

We had employees surfing the web and spending up to 41% of there time doing non work related items. This software allowed us to capture that, and to stop it!

Avantages

How it runs silently, and doesnot inhibit computer performance

Inconvénients

Complicated to set up. If you get a new pc, the exact ID must transfer with the PC otherwise you use a seat license.

Samuel
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

It Does The Basics

Publié le 27/12/2018

Overall, it's been reliable. I think there's probably work to be done regarding the e-mail and...

Overall, it's been reliable. I think there's probably work to be done regarding the e-mail and internet browsing capturing.

Avantages

For the most part, the software captures what I'm looking for especially the screen captures. I also like the flexibility to see a wide range of data and the various ways I have to view the data captured. The reporting is also an added bonus.

Inconvénients

Recently I've had the most trouble with capturing e-mail and internet browsing. I've also had issues where the software is working one day, and for no known reason, it just stops working requiring me to reinstall the agent. Granted, I'm not running the latest/greatest version of the Server nor client packages, but I still would expect it to be more stable.

sergey
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Review of software: Nice functionality but poos quality

Publié le 11/01/2019

Avantages

Recording and the screen recorder. Easy to Use.

Inconvénients

Constant blue screens and crashes. This happens on a regular basis. The problem is you are not a partner of Microsoft or any of the anti-virus companies. The solution resembles a bolt on system, and is great when it works but continues to experience a lot of issues. The software does not keep up with updates of operating systems and anti-virus's and is re-active when there are problems and not pro-active.

Kai
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Veriato 360 Review

Publié le 27/12/2018

Avantages

Veriato 360 is easy to set up and the user interfaces are very user-friendly. It records user activities and notifies the administrator when an event has been caught. This is a great employee monitoring software I think every company should have as parts of their security plan.

Inconvénients

One of the issues I have is to access archived screenshots. It seems to only keep the recorded data up to a certain time period. I am also having lots of trouble with built-in anti-malware in the Windows 10. It will report Veriato 360 as a malware every time the monthly update applies.

James
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Features and functionality that you didn't even know you wanted!

Publié le 11/01/2019

Overall Veriato Recon has offered us more capability than we even knew existed at the outset of the...

Overall Veriato Recon has offered us more capability than we even knew existed at the outset of the project. It fulfills our requirement of keeping confidential data secure.

Avantages

The thing I like most about Veriato is the comprehensive features included. When reviewing a software for remotely monitoring our users, we had in mind that we only wanted to have a record of files that they were accessing or copying. In our first demo of Veriato, we were surprised to see the "DVR-like" functionality of being to watch a user's activity every step of the way from opening a share, copying a file, sending messages, attaching that file, etc. The fact that it records all of these screenshots and keeps such a small footprint is great.

Inconvénients

The initial installation and setup was a bit of a challenge. We needed our Veriato server to be accessible publicly for external clients and also had to take some extra time to make sure our Antivirus did not interfere with the client software.

Phillipp
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

A superb product for vigilant management staff

Publié le 21/01/2019

We are a MSP and provide this solution to multiple of our clients. All of them (after the initial...

We are a MSP and provide this solution to multiple of our clients. All of them (after the initial deployment) are very happy with the results and the data it provides to increase productivity and audit their daily operations.

Avantages

Ease of use and the ability to provide our clients with portal access. For most users the simple functions of the software are easily reachable and the data is displayed in a manner that is intuitive and understood without high-level I.T knowledge. Once the software is deployed the management console is easy to use and low-impact.

Inconvénients

Initial setup can be tedious in regards to getting all of the recorders deployed. We've used this multiple times and each time there has been some sort of complication that makes the wizard impossible to use for a complete deployement. (WMI and the like.) Luckily there are work-arounds and when you work with the support they are eager to assist and resolve any issues you run into.

Bobby
Bobby
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Software

Publié le 27/12/2018

Avantages

Veriato 360 is easy to use and is very affordable.

Inconvénients

Product can end up using significant disk space so you have to plan your deployment carefully. This isn't really a gripe, but is the only con I could think of.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Défense et aérospatiale
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

A solid solution that supports employee investigations

Publié le 19/12/2018

We don't need to correlated different logs and provide an incomplete picture. Veriato 360 provides...

We don't need to correlated different logs and provide an incomplete picture. Veriato 360 provides detailed information to support HR initiated user investigations.

Avantages

Well designed. Excellent user interface. No issues with setting up and getting running.

Inconvénients

Ideally I would like monitoring enabled by default on all workstations and for the software to allow me query them.
When a demand arises, I can only monitor from deployment onwards and not historically.
I only have very few demands per year so justifying mass deployment to all workstations does not make financial sense.

Drew
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

RansomSafe an excellent addition to anti malware strategy

Publié le 15/01/2019

RansomSafe installs in less than 1 hour per server. It is easily configured, and does not require...

RansomSafe installs in less than 1 hour per server. It is easily configured, and does not require a reboot to install. It is highly effective at mitigating Malware attacks. We have had to intervene in 3 such attacks, and they all were limited to a single user and restoration took 15 minutes or less, after the malware was contained.

Avantages

Backups of affected files, and the ability to offer it as a service to our clients

Inconvénients

The software delivery process. Having to train end-users to avoid the honey-pot files.

Geof
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good spy software

Publié le 21/01/2019

Sometimes it's necessary to review what a certain worker is doing. This product is unobtrusive,...

Sometimes it's necessary to review what a certain worker is doing. This product is unobtrusive, and really does give you the information if you dig for it. Deployment, and the administrator dashboard are quirky, feel terribly old school, and it's difficult to find what you need. But, at the end of the day, it does do the job.

Avantages

The software does a great job of capturing what a worker is doing throughout their day. If you have questions on any stats in a report, you can easily review the screenshot footage to find out what was really happening.

Inconvénients

The interface is rather old and clunky, and it's hard to find the information you need quickly, if you're not a power user every day. Also, upgrades are clunky, too, requiring you to upgrade on the server, and hopefully push out to agents. Finally, it's really hard to know what's happening with an agent. The administrator dashboard could show if the machine had been shut down or restarted or any number of things. Also, deploying agents isn't so clear and sometimes it works, and sometimes not.

ERIC
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Longtime user

Publié le 27/12/2018

Has been good for pinpointing my client's employees non compliant pc use.

Has been good for pinpointing my client's employees non compliant pc use.

Avantages

I like what it can do and the information it can collect.

Inconvénients

network version is a resource hog on the server and difficult to create exceptions for our managed antivirus software (Webroot)

Larson
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

4 years and counting.

Publié le 18/12/2018

I have owned it for About four years now. Although there are some frustrations in regards to...

I have owned it for About four years now. Although there are some frustrations in regards to updates and frequent recorder versions. I would continue to on the software and do.

Avantages

It captures everything. It’s not super fancy in Regards to the future but it’s functional and clean. The software has a lot of possibility depending on the users you need to record.

Inconvénients

The installation can be difficult on the client side due to antivirus and and the complexity of the software. The recorders also need frequent updating which requires a reboot of the workstations.

Beth
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Nice idea, a little hard to use, but useful when needing to monitor problem employees.

Publié le 18/12/2018

Overall, good. Recommending to friends or whatever, it would depend on the group they need to use...

Overall, good. Recommending to friends or whatever, it would depend on the group they need to use it on. Not user friendly if you aren't tech savy. Wish you guys offered a tool for parents to use on childrens devices. One that was affordable.

Avantages

Can see screen shots every 30 seconds as well as key strokes.

Inconvénients

Entirely too difficult to get to the display areas to review the data. Completely derails the the program when a system update takes place. So, when you have multiple computers that need to get reconfigured after an update, it's extremely difficult to make that happen.

Herman
Note globale
  • Secteur d'activité : Médias de diffusion
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Veriato 360

Publié le 27/12/2018

Avantages

Lots of features to collect data. Ability to manage storage for recordings.
Light weight agent application. Fast performance

Inconvénients

Conflicts with ESET AV. Hard to re-deploy all agents if the Veriato server got out of service

Utilisateur vérifié
Note globale
  • Secteur d'activité : Études de marché
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

VP Of Technology

Publié le 19/12/2018

Worked for us for a while but in the end wasn't worth the extra cost and the lifetime value ratio...

Worked for us for a while but in the end wasn't worth the extra cost and the lifetime value ratio was just off for us overall. After switching to Mac we no longer needed it.

Avantages

Easy to get running and setup. Summary feature is great tool for discovery.

Inconvénients

Subscription model is difficult to work with in some cases and is not ideal in a real world scenario.

Doug
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Not Just Straightforwad

Publié le 18/12/2018

Monitoring employee activity on our computing/networking resources. We've not gotten much value...

Monitoring employee activity on our computing/networking resources. We've not gotten much value from the product (see above) mainly because we don't have a full-time IT support person on staff to figure everything out.

Avantages

It looks have tremendous capabilities with some great information collection tools. With this comes complexity and installation/operation is not for the novice.

Inconvénients

Installation and troubleshooting. Excluding from virus protection (Windows 10; have to have subdirectories created before the subdirectory can be excluded..) before installation is complex and the computer we had it loaded on has "black screened" on us twice now. It almost seems to be conflicting with our operating system which as stated is Windows 10 on all of our workstations.