Avis clients sur Resource Guru

Resource Guru is a very clean-looking software that provides an ease of use unlike I've seen in other products. No training was required to bring my team online with the software, much of it is intuitive. I appreciate the professional look and feel as well as the simplistic interface. Filtering is something that is crucial to our business, and while I love the functionality of it there is definitely room for improvement. Through implementing small workarounds we were able to bring this software online for a team of over 100 field service engineers with very short turnaround (less than three weeks of overlap between the old software and Resource Guru).

While Resource Guru provides a clean and simple software, at times I find it too simple. There are some features that are built in some places but not others. For example I have the option of custom tags for filtering Resources. I can build out a filter for region, city, desired schedule, skillets, or even favorite food if I want to. However, none of this applies to Projects. I would love to be able to filter projects by region, city, state, or custom tags like skillset and software required. It seems to me that the exact same functionality could be copied and pasted over to Projects.

There are other minor tweaks to be made, like exiting a window. Sometimes I am met with an "are you sure you want to exit" window because I'm currently editing something, but more often than not I am allowed to simply click outside the window or hit escape and all of the editing in progress is lost.

Furthermore, it would be nice to be able to input repeating holidays or events. For example, New Year's Day is always on January 1st. Why do I have to scroll forward and manually input this holiday every year? It would be great to just set it and forget it.

Another addition I would love to see is the ability to mark jobs/projects as tentative or unconfirmed. This could be in the form of a checkbox that adds a gradient to the job so it looks different than the rest. Something simple to differentiate it from confirmed projects is all I'm looking for.

I like the appearance of the software - its clear, self explanatory, easy to navigate, see the bigger picture to jiggle schedule resource about, etc.

I like how easy and quickly the support team are there to assist when needed.

I like how it shows you who has booked what and the daily reminders via email of what is coming up, etc.

It isn't a negative but I would like to have a scheduling log, to see at what time and date did someone book a slot onto the schedule. I manage the Creative Studio, depending how many campaigns and the urgency in hitting these deadlines, I need to keep track of the entire departments availability, knowing when i can move things around in order to deliver last min projects. Only myself should have booking access, but I currently share it with Creative Directors, so they can schedule in my absence, but I can't see when they have booked them in so i can keep track. Is this something you could implement, please? Thanks,

1. It doesn't try to do anything other than what it's best for
2. Calendar sync
3. Cost-effectiveness
4. Responsiveness of the support team (including on UX suggestions! Amazing.)
5. The little guru on the dashboard. Yeah it's cosmetic but it makes me feel good every time I log in.
6. Easy to set up and use.

The only things I really dislike a cosmetic and non-fatal. They are:
1. The inability to hit a "today" button to go back to today's date, and the thin scrollbars right and left
2. The fact that I have to literally click and drag events to create instances on non-consecutive days, rather than selecting dates.

I love how easy it is to see a view of availability across multiple team members at the same time. I love the ability to color coordinate projects for an easy view of some major projects across multiple team members. Also easy to allow others permission to log in and see their utilization as well.

I have to manually enter in recurring meetings. I have not mastered an easy way to automate getting our clients and projects into the tool. would be good to multi select projects as well to get them closed or cleaned up.

The interface is simple to use and understand with respect to resource availability and conflict. It serves its purpose well.

New feature rollout is buggy. When I switched between the "beta" ("new") experience back to the classic, I received a nagging email from the company telling me I had recently logged in using the "classic" experience and it would eventually be discontinued, and that I should try out the "new" experience. This product is basically a shared calendar, and while it offers reporting that is a hybrid somewhere between Microsoft Outlook and Project, it's a bit too pushy with respect to new features.

UX is awesome
Simplicity of the solution.

The one-side only integration with Google Calendar. If we plan meeting in people's calendar, ideally it populates ResourceGuru (and would place it in queue in case of conflict/overtime).

The integration with other software, like Harvest, is inexistent, isn't it?

As an account executive for a design agency, being able to shcedule resource is a key part of my daily activites. RG is super easy to navigate and makes scheduling my work really efficient. I use it every day and it makes my work management a whole lot easier. An email first thing in the morning shows what I have scheduled for the day so I can be prepared for the days bookings. The dashboard also enables me to see what Ive got in for the day which is great. I can easily cancel, edit and add new bookings with just a couple of clicks. Using the different colour schemes also enables me to see who on my team has bookings so if i ever need to edit a booking, I kow who to speak too on my team. Overall, I would highly recommend this app too anyone as its super intuitive and no training is really needed! Perfect for anyone in client services.

Nothing to improve from my point of view. I havent used all the features off the app so no comments on ways to improve.

You can add clients and project and move things around very easily with drag and drop functionality. The look and feel and their calendar is extremely helpful and clear. With RG you can schedule people and easily manage annual leave, sick leave, and hours dedicated to each task, client or project. We never required any sort of training and the whole team was able to start using straightaway.

It would be nice to have a Project view. To make it easier on the hours management on a project basis.

It is a very easy tool to schedule resources. you can extend tasks across weeks, split tasks, duplicate tasks across different team members. It is visual and easy to use. It allow us to understand who is working on what projects.
You can customise and filter resources by teams and you have a reporting tool where you can see by week how is your resource utilisation.

the Zoom -+ button will only show present week or next 6 weeks. It would be good if you can select how many weeks you want to see, between 1-6 weeks to visualise on the Schedule tab.
sometimes when adding many tasks on a day for one resource, you create overtime unnecessarily it would be good to have a button/option to distribute same amount of time to all the tasks for a day, taking the amount of hours the resource works a day.
Reporting- when reporting who is working on what project, it would be useful to have the percentages of time spent on each project.

The software is an easy to use format with searchable features and the ability to track personal from their actual hours work to the forecast showing future demand. The ability to allow resources to book against multiple codes and be organised in multiple teams means that reporting from the tool provides vital details for our KPI's and metrics, helping drive improvements and efficiencies within our organisation

There is a limited pipeline of change and growth of the software, which does not allow development in areas that would be useful to our company.