Everyone has access to the schedule so each developer or designer not only knows what they're supposed to be working on, but what others are working on. We can schedule months into the future which helps us as we have projects that last months, not weeks.
It's easy to use. Everyone can see what's on the schedule or what they are supposed to be working on. I can see how long a project is in our production queue to ascertain when we'll be finished. I can schedule vacations so others know which resources are available on which date.
The times are sometimes not correct. It seems to think a work day is twelve hours long, instead of eight. It's hard to schedule several projects in the same day. It's easiest to assign a project for the whole day.
Hi Nancy - thanks for your review. I just wanted to question a couple of things you wrote in the Cons section. You said the times are sometimes not correct - I'd love it if you can send us an example so we can troubleshoot it for you - we are not aware of this happening to any of our customers.
You also said, "It seems to think a work day is twelve hours long". I'm not sure where you see this info - it would be good to assist you further with this. By default a day is 8h long, but Normal Availability is totally customisable at a resource level - this is actually a feature we have that other products we've reviewed don't.
Finally you said, "It's hard to schedule several projects in the same day". Again, this is a limitation we found in other products which is why we made it easy to create as many bookings as you liked in a day - to a very granular level eg for as little as 1 minute.
Would love to hear from you ..
That you can easily move jobs around if they need to change and can book off holiday time and meeting time so that you don't overbook yourself.
The waiting time bit could be better if time is overbooked - doesn't allow for different lengths of working days.
Thanks for sharing your review of Resource Guru! I wanted to let you know that you can most definitely customise the availability of each of your resources on a daily basis - not every day has to have the same availability.
You can set resources normal availability (which is the availability which repeats on a weekly basis) and you can also create availability exceptions if you need to make a temporary change to someone's normal availability.
You might find this article on resource availability useful https://help.resourceguruapp.com/customer/portal/articles/2162590
I hope this helps, but please get in touch if you have any questions. We're always happy to help!
Resource Guru helps our agency see availability of resources to ensure we are allocating projects efficiently. Without it, we were running blindly and were hoping that team members would speak up when they were too busy or too idle. Now, we can see this ourselves (days in advance) and prevent talented employees from going unused.
- Color coding clients
- Being able to manually adjust hours/availability per resource
- Limiting permissions per user
- Adding in when employees are OOO
- Search feature to check skill sets and who has worked on which client before
- Saving searches so we can quickly view groupings of employees
- I wish there was a way to search bookings for key words
- It's unfortunate that this tool doesn't link up with our PM tool, Asana
- There's no 'undo' button if you accidentally click and drag a booking unknowingly
Provided visibility and allowed tracking of the team members, contract end dates and the ability to generate accurate invoices for the customer
The product is easy to use and allows the administrator to manage teams, plan and review previous activities.
It can be used for recording or planning and gives a level of visibility that is lacking in a number of products.
Although the team are constantly looking at ways to improve the product, it never strays away from its core and prime functionality. Many products try to grow into a bigger, wider space and lose the key elements that attracted customers to the product in the first place.
A customer of ours was so impressed with the product that they too purchased it after seeing the value it afforded us.
It would be great if there was an App which could be opened rather than a web browser, although this is only a minor consideration with the number of browsers out there.
The tool really makes time management easy and extremely visual. It does away with ugly excel spreadsheets and with a neat UX, it allows for easy time forecasting whilst also enabling you to easily keep on top of your time expenditure! I genuinely love this tool.
Along with the tool, where there are areas for improvement, the development team are happy to listen and actually make changes based on feedback! I've provided feedback with a couple of times and both have been integrated into future updates - this is a company that listens and constantly develops for the users' needs.
Very difficult to outline any main cons, as like I said above, any issues I've had with the tool historically, they've been resolved!
If I HAD to provide one, it'll be how the tool works across different devices. It's not especially mobile friendly...but that's me scraping the barrel for a con.
It's online, live, easy to use and easy to update, GUI is nice, all information is easy in a GANTT style.
Not available on a phone!!! Needs an app, some copy paste/duplicate features could be added. Should sync better to iCal and be updatable from iCal to RG.
Thanks for sharing your review of Resource Guru! I wanted to let you know that you can most definitely copy and paste in Resource Guru - just use SHIFT+drag. You'll find a demonstration of this and other handy tips in our Help Center here: https://help.resourceguruapp.com/customer/en/portal/topics/839971-little-tips/articles
I also wanted to let you know that dedicated mobile apps and two way calendar sync are firmly on our roadmap :)
Thanks again, and please don't be a stranger if there's anything we can do to help!
Our use of Resource Guru is sort of out of the box. We use it for scheduling barn space in the Agriculture Industry. The support team has always stepped up to find ways to enable Resource Guru to fit with our unique needs. If it works this well for our out of the box use, imagine how well it works for it's intended purpose. For us, the reasonable price has been worth the gamble of using a software not meant for our intended use.
In our out of the box use, the biggest con - is the speed at which the software moves from page to page. However, this might not be Resource Guru's fault. It could be our internet capabilities, or the amount of data we plug in for our purpose. For our use, I'm looking a 15-17 week time frame, like most people look at a 8-10 hour work day. If you use the software as it's intended, this probably wouldn't be a problem.
Insight on how long projects are booked for, how many hours are booked against a project and if this makes sense for our sales and we're quoting projects correctly. An easy to use tool that allows us to be able to update and manage resources quickly and ever so easily.
Easy to add projects, easy to add customers, easy to add team members. The email summary sent out to everyone is great and easy for users to gain access to be able to see their work for the day/week/months coming. The reporting functionality allows us to export the information cleanly and easily for internal reporting needs
Unable to track timesheets and then be able to compare how accurate bookings vs actuals will be.
Would love to be able to have Project Manager's be able to book their times through the site and then have it approved by Resource Manager.
It allows my team to update resource use on their own schedule, and eliminates hours of my time in schedule and team management. I also love that I can archive resources when they are temporarily inactive, therefore saving money.
What I would like to see in the future:
1. Ability to get daily "Meeting Room" email or report of usage. (Ability to set the time that this occurs would also be helpful)
2. For events that an administrator assigns to a booker, it would be great if the booker could also edit the event.
3. Allow for same-day event schedule changes to notify the resource.
Resource Guru has been fantastic to work with. They have always had excellent customer service, their product is easy to use, and the bills are on-time and consistent. At this point, Resource Guru is a staple program for our college TV station.
The only thing that I would change would be allowing for custom fields on resource checkouts as a standard. There is currently a large text box for any comments, but it would be great to have the ability to name and create one line text options if you use them for every checkout.
when I first started using it- I immediately navigated through it and was able to use it first day. Very easy! Would Recommend!
Resource Guru is like my own little personal assistant where I can pretty much organize my entire day from scheduling my warehouse inbound/outbounds to scheduling drivers for events as not to overlap them.
The new beta version looks awesome- wish we could edit it now. Old format kind of hard to read at times for scheduling.
Hi Nicole - thanks for the great review! The beta schedule has the same functionality as the existing one except availability exceptions (coming very soon), so you should be able to create and edit bookings in there without any problem. It works well on mobile too :)
Causes more problems than it solves. We used to use a spreadsheet, it was much better than this.
Nothing at all. It has no redeeming qualities.
Allows you to book time without tasks. When asked to change this was told couldn't because some companies want that function, ie it isn't an option as it should be. The drop downs are fiddle and make it easy to select a blank, but doesn't warn you. Can't toggle between scrolling list and typing to search without cl king out of area. You have a set number of hours per day you need to book but it doesn't highlight those that are short- you have to hover to see remaining time but that function doesn't work properly, resulting in multiple clicks to get it to trigger. Colour by project doesn't actually do it, I'm on 6 projects yet only see 2 colours. Can push to calendar but not pull- useless function as meetings are booked in calendar to allow invites, you want guru to pull that data in to autofill. Though it is web based it is impossible to use on a mobile. The popups are always off screen, making it impossible to use - mobile friendly websites have been around for a very long time, lazy to not have it here, particularly as would allow people who are on the road to log their time on he go.
Not worth the hassle even if free.
We do not have the scheduling conflicts that we used to have in the past.
Easy to use from anywhere and you can filter out the schedules you don't want to see. We no longer have issues figuring out vacation coverage for our people.
Would like to see an iPhone app and an Android app in the future instead of suing the web browser all the time.
organization and accessibility to a schedule managed by many
- online so you can view it remotely
- clients can be color coded
- you can set various permission levels
- reporting is accurate
- customer service is fast
- searching for a specific project can be a challenge with no search feature
- nothing else, it works well.
Its flexibility, take a quick peek at all your resources weeks ahead . The filters, the reports.
So far, I would like to have assignment notifications, not automatically, but it will be nice if I could choose to send or not an official assignment notification.
I love that Resource Guru allows anyone with an ID to create a booking. this helps our Production team keep tabs on equipment / what is being used and what is not being used in an efficient manner. Customer Service has been outstanding & prompt. Even around the holiday season. Thanks again Guru and crew, you have an outstanding product and a fabulous support team. Special shout out to Kat who helped us out in a tight spot recently.
This software is very easy to use. I like the new option with assigning a Project IDs. The email notifications are great as well. I also like that we can schedule sick days and vacations days.
I really wish this software would have a UNDO option. Sometimes instead of a copy I would drag and move the item from one person to another. Also, I like the notifications, but I wish we could schedule them to arrive at different time, not at midnight.
Whilst it Guru is a promising, flexible and easy to use product it really is just bare bones at the moment and they have failed to deliver any additional functionality since launch despite increasing pricing.
The forums are filled with requests and suggestions for highly useful add-ons and improvements that always receive the same answer "It's on the road map but we are working on other aspects of development". However, there have been no new releases and even the highly anticipated Vacation and Leave function slated for October 2015 has not actually been delivered. In fact the only thing that has changed is a change in pricing model that has upped the cost of the product.
So, to conclude, even though Resource Guru has great potential the increased cost combined with a complete lack of development and capacity for integration make it a waste of time and money. Sad really because conceptually it is a fantastic product.
Thanks for the review Ossian! While I understand your frustration at the low frequency of new feature releases recently I'd like to correct you on a few things. It's not true that we have failed to deliver anything since launch—for more information on our product updates you can go to the "Product Updates" section of our blog http://blog.resourceguruapp.com/category/product-updates/. We are sorry that our leave management feature is not yet live but it is a large and complex upgrade to Resource Guru and we want to ensure it is all perfect before we release it. We hate the idea of our users doing our testing for us.
Although we haven't directly integrated with any apps yet, we have developed webhooks (found in your account settings) which deliver realtime updates enabling you to create many DIY integrations using services like Zapier. We also have an advanced API (more details can be found at https://developers.resourceguruapp.com/). We want to wait until the product is slightly more evolved before we start working on integrations and the work we've done to date will put us in a very good position to do so when the time comes.
Lastly, I noticed that you only gave our customer support 2 stars. We pride ourselves on giving excellent customer support to all our customers and the team will be very disappointed to hear this. Apart from reading comments about features being on the roadmap (while you may find this frustrating, we are only trying to be honest and not make promises we can't keep), was there anything else about our customer service that you found inadequate?
Once again, thanks for the review and I hope we can bring a smile to your face in the future as we release more features.
Easy resource planning and everyone can access.
Can set up clients and projects in multiple ways which support your business. Colour coding allowing provisional bookings to be easily identified. Reporting with output to xls format.
Would be useful to be able to add charge out rates to projects - at the moment export to xls and then combine with other data rather than being able to report in one go.
I love using Resource Guru to schedule our team's time. It's so easy to learn and use. Being web-based, I can use it from anywhere, which is a major lpus.
I wish I could make tasks recurring, but that's not a major drawback. Also, it would be nice to be able to see more detail of each task without clicking into it. But in a way, it's simplicity is better than fancy functionality.
We're so much more organised. Before we were sharing multiple Google Calendars which was a pain when someone joined the company. This solves all of that.
The simplicity - it does calendars really well without forcing to use a huge CRM. Our team is substantially more organised because of it.
Google Calendar integration can be fiddly but it's not too bad. Other than that, we're really happy with the software.
Job scheduling, job scheduling, job scheduling......5 star!
The integration to my calendar is so seamless! My supervisor doesn't need to call me and scream, poof i just check my calendar and instantly i know what i am doing for the day or week.
Well....Whats there not to like :) I wish i could be able to edit my calendar from my synched calendar...hope it makes sense.
Resource guru has made my work life easier in terms of resource allocation. The tool is very handy.
The project allocation section (Schedule) is very user friendy, the tool doesn't require any training or tool walkthrough, it is very intuitive.
The saved filters doesn't have the edit option, this is required is a new team member is expected to be included in the filter group
I like the "Beta" feature on the scheduling section, its concise and easy to use.
The interface could be a little slicker and less cartoonlike.
I enjoy using it
easy to use (in every aspect). Makes scheduling easy
lacking in some back end function but overall good.