Vision Helpdesk
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33 avis
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
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Provenance de l'avis
Note globale
Excellent Help Desk software with wonderful features.
Publié le 10/10/2014
We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.
Avantages
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc
Inconvénients
Till today I didn't find out any.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Outstanding Customer Support with Vision Helpdesk
Publié le 09/03/2023
I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return.
Avantages
Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.
Inconvénients
The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Pretty good app for managing tickets
Publié le 10/07/2018
Avantages
This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.
Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.
Inconvénients
Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Vision HelpDesk Customer Support tools is super fast and simple to use
Publié le 18/05/2022
WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.
Avantages
Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.
Inconvénients
Nothing quit serious to worry about. Using it for more than 10 years now.
- Secteur d'activité : Musées et institutions
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Vision Help Desk Review
Publié le 30/08/2019
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Avantages
Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.
Inconvénients
The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.
Logiciel antérieur
Spiceworks- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Vision Helpdesk Trial
Publié le 20/01/2021
I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.
Avantages
I like this software for the following reason:
1. The linkage with Google Suite that we use works seamless.
2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period.
3. The ability for users to log the calls via email or the system if they have the link via the web.
4. The Knowledge based.
Inconvénients
So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.
Alternatives envisagées
ManageEngine ServiceDesk PlusPourquoi passer à Vision Helpdesk
Simplicity and met our needs.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Vision helpdesk is simple but effective customer support tool for my business
Publié le 11/08/2022
I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well.
Avantages
Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance.
Inconvénients
Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk.
- Secteur d'activité : Produits chimiques
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Awesome service desk software with Live chat
Publié le 24/05/2022
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
Avantages
ITIL features are much user friendly and easy to use. Linking of problems , Assets with Incidents is very easy and productive. Easy to integrate with our Active Directory server.
Inconvénients
Some flexibility with dashboard and admin reports.
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Best software for managing the various internet based customer interaction channels
Publié le 25/05/2018
Talking to customers using Facebook, Twitter and other platforms is faster
Avantages
Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop
Inconvénients
The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!
Publié le 21/01/2010
Overall We Highly Recommend Vision Helpdesk!!
Avantages
They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.
Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
They offer Anti-Spam Feature which is huge plus.
Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.
Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Inconvénients
Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
VHD tool & team has been instrumental for one of our significant client business.
Publié le 19/09/2017
Avantages
Easy Navigation however UI can be improved.
simplified set up.
supportive team.
cost friendly
reporting customization should be improved.
Inconvénients
some features are add on's should be easily removable as per requirement.
documentation on overview and API's can be strong.
Add more support staff to cater to increasing client list.
Réponse de Vision Helpdesk Traduire en Français
Thank you Ganesh for your valuable feedback:) We appreciate your suggestions.
- Secteur d'activité : Santé, bien-être et fitness
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Easy Setup, Intuitive GUI
Publié le 31/03/2017
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward.
The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy.
The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations.
The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers.
Avantages
Easy Setup, Clean and Intuitive GUI. Good features.
Inconvénients
I was not able to locate a quick-start guide, but it will help on the initial configuration.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great product and would recommend
Publié le 27/06/2016
You can customize it to fit your individual and company needs. You can add your company logo and change colour. There is an array of features and the user interface is very user-friendly. Although we needed to set up it on ubuntu (but you don't have to) it has proved very easy to set up and get working. Customer service is very quick to respond as well.
Avantages
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
Inconvénients
The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize it there wasn't very much information available but customer service were always quick to reply to enquiries.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Good system - easy in use
Publié le 18/06/2016
The experience of the Helpdesk is very good. We use this system to help young people, children most, with their problem about bullying in the Netherlands. The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms. Also LiveZilla, we use for LiveChat, is integrated.
Avantages
The most I like of these software is the possibility to include all the systems we use. So there is one platform to use for all our customer support abilities. Very useful!
Inconvénients
The installation of the software needs much time. But the Vision Helpdesk will provide you with all the support they've got. So thats useful.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Vision tool helps to achieve your management goals
Publié le 22/10/2021
It was helpful to arrange, plan, execute and validate my helpdesk tasks.
Avantages
Easy to use, easy integration with other platforms
Inconvénients
Sometimes the system stability can failed
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Effective, Easy - just great!
Publié le 29/12/2015
Suprag Solutions AG is an integrator of IT-, Telefony-, Video- and VoiceRecording-Solutions.
With the ticketsystem of Visionhelpdesk, we are administering all Helpdesk- and Project-Tickets, including time-trackings.
The Team of Visionhelpdesk has even developped features for us, which enable us, to easily bill all tracked time by a simple, but transparent report.
Before choosing Visionhelpdesk, we have seen lots of tools. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.
Réponse de Vision Helpdesk Traduire en Français
Thank you Valentin, We are glad to know Vision Helpdesk is best suited for your support operations. Happy New Year :)
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Provenance de l'avis
Note globale
Best Helpdesk with affordable prices
Publié le 08/02/2013
Vision helpdesk have now become our personal favorite when it comes to choosing an online helpdesk software to manage support for your customers. We were a former Kayako customer, who have now opted for Vision helpdesk for their extra-ordinary features which are available at affordable costs.
Vision helpdesk is truely multi-domain, multi-company helpdesk, allowing you to manage n number of companies with n number of staff conveniently and also preserving the privacy of each company when replying a customer query.
We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Vision Helpdesk
Publié le 10/04/2017
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing
Avantages
I like that you can monitor your staffs progress
Inconvénients
I don't like that the forums page is difficult to use
Réponse de Vision Helpdesk Traduire en Français
Thank you Kyle.
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Provenance de l'avis
Note globale
Their chat support team is great
Publié le 22/11/2013
They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars!
Avantages
Chat support is great! They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars!
Pricing is also good (It's not per agent/monthly) - great for small teams on budget.
Inconvénients
Email support team is a little slow to respond. I guess it's the queue but at least you can easily contact them via skype or online chat.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Awesome Software and Support
Publié le 15/03/2016
Simplicity, Design, Features is what sets Vison Helpdesk apart !
Support has been excellent and we are very happy to be associated with them all these years. Kudos to the team Vision Helpdesk. Any issue or question is answered almost immediately. Easy to manage all support from one place. The support staff at Vision Helpdesk are excellent, they allow you to add them on Skype and literally guide through step. I am looking forward and wish the team good luck. Vision Helpdesk is a great product!
Réponse de Vision Helpdesk Traduire en Français
Thank you for showing trust in our product and our company right from the beginning.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Vision Helpdesk A breath of fresh air!
Publié le 18/03/2016
The solution offered by Vision helpdesk definitely meet the requirements of the institution. Upon testing the product, we honestly think that the modern and technical design is great and also very flexible.
Pros:
Intuitive ticket and problem linking
Flexible staff and admin role setup
Granular user permissions
Excellent data-rich reporting tool
Awesome automation and workflow
Robust and dynamic team and department designation
Feature-rich
Great customer service support
Cons: As of now, NONE
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Vision Help desk is the best Help desk Software we have used in past 13 years...
Publié le 02/09/2015
We have been in hosting industry since 2003 and help desk is a major part of our business.. we have previously used different help desk from free to paid from OSticket to Kayako.. but by far looking at features, price and performance Vision Helpdesk has just made our life much easier. Blabby feature has help staff knowledge sharing. Using Vision helpdesk since 2010 and it has improve alot all this year.. good product highly recommended for customer support software requirement.
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
My Look On Vision Help Desk
Publié le 25/04/2016
Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily. I used VHD for a few days now and I am loving it, the reason I have been using it is because I have been looking for a system where our users can connect with us without hassle and VHD offers that!
Avantages
- Easy to use
- Clean interface
- Everything you need is at the tip of your fingers!
- I love how they send you an email when someone submits a ticket!
Inconvénients
- I had a few issues while installing but support team solved that pretty quickly.
Other than that I have nothing bad to say about this software!
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Non-Profit Friendly
Publié le 24/06/2016
Greatly appreciate the free non-profit version. We are a social services agency and the software helps keep us on track so we can serve our clients.
- Secteur d'activité : Automobile
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Provenance de l'avis
Note globale
Affordable Helpdesk Solution with all the fruit of the big players,
Publié le 26/08/2014
After piloting over 8 of the most reputable help desk providers we settled with Vision.
They provide all the functionality of the larger Help Desk providers at an affordable cost.
Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure.
Avantages
Fully featured
Affordable
Great client support.
