Vision Helpdesk

4,7 (41)
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Centre de services, centre multisociétés et centre de services ITSM/ITIL

Note globale

4,7 /5
(41)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,5/5
Support client
4,6/5

95%
des utilisateurs recommandent cette application
Classer par

41 avis

Kaustubh
Kaustubh
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User friendly Helpdesk software and live chat

Publié le 19/08/2022

Overall its awesome software with lots of features and user friendly GUI. Support staff is also...

Overall its awesome software with lots of features and user friendly GUI. Support staff is also very helpful in case of any questions while using the tool

Avantages

Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users.

Inconvénients

Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us.

LEONARDO
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A Comprehensive Guide to Vision Helpdesk: Pros, Cons, and Overall Experience

Publié le 07/02/2025

Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement...

Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement. It seems to be well-regarded for its multi-channel support and customization options, but potential users should be prepared for an initial learning curve and consider the costs involved.

Avantages

Multi-channel Support: Vision Helpdesk can handle all sorts of customer interactions from various channels—email, chat, phone, social media—all in one place. That’s pretty handy to keep everything organized.

Inconvénients

Cost: Depending on the features you need, Vision Helpdesk can get a bit pricey, especially for small businesses or startups.

Daniel Alejandro
Note globale
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Pretty good app for managing tickets

Publié le 10/07/2018

Avantages

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets.

Works fine with a good looking font. Easy-to-normal to use. Good software for a good price.

Inconvénients

Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox.

Simona
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A Powerful Helpdesk Software For Growing Business

Publié le 19/12/2024

Avantages

I like that offering support to our customers is easy with Vision Helpdesk.
I like the plenty of customization options.
The solution is easy to deploy and use.

Inconvénients

Vision Helpdesk has been awesome. No dislikes.

Raj
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very user friendly

Publié le 26/12/2024

Value for money with a lot of features and easy to implement

Value for money with a lot of features and easy to implement

Avantages

1. Enables very high level of customer engagement and ownership.
2, Very user friendly and is easy on your pocket
3. Has a lot of features and user friendly.

Inconvénients

1. The Forums page is very complex and is not easy to use.
2. Not very compatible with all the social media platforms

Gestione
Note globale
  • Secteur d'activité : Secteur maritime
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Imperative Solution for Ideal Customer Help

Publié le 06/05/2024

Avantages

Vision Helpdesk has determined approach in creating solid and immediate communication, where customers are well heard.

Inconvénients

Vision Helpdesk is apprehensive and collective, making communication straightforward.

Brittany
Note globale
  • Secteur d'activité : Mode alternatif de résolution des conflits
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Great customer service

Publié le 25/01/2025

Avantages

Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful.

Inconvénients

What I liked least about Vision Helpdesk is its potential high cost..

Madeline
Note globale
  • Secteur d'activité : Photographie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Wonderfully live agent

Publié le 03/02/2025

Wonderful, didn’t have to sit on the phone for airing for over an hour. It was so fast.

Wonderful, didn’t have to sit on the phone for airing for over an hour. It was so fast.

Avantages

Off company website when I went to check on my account status

Inconvénients

It was like speaking to a live agent. They were fast and so informative.

Deanna
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

useful yet satisfying

Publié le 10/02/2025

I would give it a 7 of 10 , features need to be more updated

I would give it a 7 of 10 , features need to be more updated

Avantages

Helped during the patient intake process

Inconvénients

Can be better updated for the price that's paid

Dennis
Dennis
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Best software for managing the various internet based customer interaction channels

Publié le 25/05/2018

Talking to customers using Facebook, Twitter and other platforms is faster

Talking to customers using Facebook, Twitter and other platforms is faster

Avantages

Price friendly where its is easy to afford and install
Offers the comfort of managing all the communication with customers using the social media channels in one stop

Inconvénients

The product needs more time before it becomes operational in your devices. Other than that I have nothing terrible to say in regards to this product

Boyang
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Outstanding Customer Support with Vision Helpdesk

Publié le 09/03/2023

I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer...

I have been using Vision Helpdesk for a few months now and I am very pleased with it. The customer service team is always available and willing to help. The software is easy to use and provides a great user experience. The cost is a bit expensive but it is worth it for the excellent customer service you get in return.

Avantages

Vision Helpdesk is an amazing customer support software. It is easy to use and provides a great user experience. The customer service team is very knowledgeable and helpful. They are always willing to answer any questions or help troubleshoot any problems. They are also very prompt in responding to customer inquiries.

Inconvénients

The only downside to Vision Helpdesk is the cost. It can be quite expensive for a customer service software. However, it is worth it for the excellent customer service you get in return.

Daniel
Daniel
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Vision HelpDesk Customer Support tools is super fast and simple to use

Publié le 18/05/2022

WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool...

WebhostingUK.com has been using Vision Helpdesk for over 10 years now, we have found this tool really helpfull and one of the best help desk software that offers you download as well as SAAS version. Multi-company satellite helpdesk feature than helps us support our reseller hosting customers...and now they have also introduced LiveChat which has made support process fast and effective.

Avantages

Vision helpdesk helps use to handle customer support tickets as well as live chat it one single portal which makes life easy for staff to create tickets or switch to chat, its fast and effective solution for staff as well as the customer.

Inconvénients

Nothing quit serious to worry about. Using it for more than 10 years now.

Abhishek
Abhishek
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Vision helpdesk is simple but effective customer support tool for my business

Publié le 11/08/2022

I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few...

I am pretty happy with vision helpdesk features, and live chat integration. I have tried a few customer support tools previously but they were not feature rich and the cost was pretty high. Presently very happy with overall service I get from vision helpdesk support staff as well.

Avantages

Customer support handling via outlook was a real pain when I decided to switch to Vision helpdesk. Now things are well organized. I can quickly and effectively offer customer assistance.

Inconvénients

Nothing for now :). I am very happy with the tool so nothing much I can complain about vision helpdesk.

Manish
Note globale
  • Secteur d'activité : Produits chimiques
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome service desk software with Live chat

Publié le 24/05/2022

Awesome experience with Vision Helpdesk and support from the team is also very quick and good.

Awesome experience with Vision Helpdesk and support from the team is also very quick and good.

Avantages

ITIL features are much user friendly and easy to use. Linking of problems , Assets with Incidents is very easy and productive. Easy to integrate with our Active Directory server.

Inconvénients

Some flexibility with dashboard and admin reports.

Patrick
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Vision Helpdesk Trial

Publié le 20/01/2021

I am able to have a single point of contact with the users beyond just an email addresses. It...

I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT.

Avantages

I like this software for the following reason:
1. The linkage with Google Suite that we use works seamless.
2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period.
3. The ability for users to log the calls via email or the system if they have the link via the web.
4. The Knowledge based.

Inconvénients

So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met.

Alternatives envisagées 

ManageEngine ServiceDesk Plus

Pourquoi passer à Vision Helpdesk

Simplicity and met our needs.
Gitesh
Gitesh
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Provenance de l'avis

Note globale

Excellent Help Desk software with wonderful features.

Publié le 10/10/2014

We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are...

We used most of all opensource free help desks like osticket, trellis desk, hesk, etc. There are certain limitations of opensource ticketing system and those are not secure. Due to these reasons, we switched to Vision HelpDesk. It is excellent experience because Vision Helpdesk product is having nice features like SLA supported, providing good reports, unlimited agents, multi-site supported, profession looks, customization available, cost effective, constant updates. We got wonderful support from their support team and our every issue is being resolved very quickly. What else is required? I found Vision Help Desk is really excellent product comparatively with other competitors.

Avantages

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc

Inconvénients

Till today I didn't find out any.

Ryan
Note globale
  • Secteur d'activité : Musées et institutions
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Vision Help Desk Review

Publié le 30/08/2019

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in...

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Avantages

Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far.

Inconvénients

The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine.

Alternatives envisagées 

Freshservice, HappyFox Help Desk et Kayako

Logiciel antérieur 

Spiceworks Cloud Help Desk
Todd
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Vision Helpdesk is Best Satellite Multi-Domain Helpdesk!

Publié le 21/01/2010

Overall We Highly Recommend Vision Helpdesk!!

Overall We Highly Recommend Vision Helpdesk!!

Avantages

They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website.

Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

They offer Anti-Spam Feature which is huge plus.

Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster.

Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision.

Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.

Inconvénients

Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software.

Issrrael
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Vision tool helps to achieve your management goals

Publié le 22/10/2021

It was helpful to arrange, plan, execute and validate my helpdesk tasks.

It was helpful to arrange, plan, execute and validate my helpdesk tasks.

Avantages

Easy to use, easy integration with other platforms

Inconvénients

Sometimes the system stability can failed

Ganesh
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

VHD tool & team has been instrumental for one of our significant client business.

Publié le 19/09/2017

Avantages

Easy Navigation however UI can be improved.
simplified set up.
supportive team.
cost friendly
reporting customization should be improved.

Inconvénients

some features are add on's should be easily removable as per requirement.
documentation on overview and API's can be strong.
Add more support staff to cater to increasing client list.

Réponse de Vision Helpdesk

Thank you Ganesh for your valuable feedback:) We appreciate your suggestions.

Hafifah
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great product and would recommend

Publié le 27/06/2016

You can customize it to fit your individual and company needs. You can add your company logo and...

You can customize it to fit your individual and company needs. You can add your company logo and change colour. There is an array of features and the user interface is very user-friendly. Although we needed to set up it on ubuntu (but you don't have to) it has proved very easy to set up and get working. Customer service is very quick to respond as well.

Avantages

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

Inconvénients

The guides on how to accomplish certain things can be hard to find. For instance when I first started to customize it there wasn't very much information available but customer service were always quick to reply to enquiries.

Michael
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy Setup, Intuitive GUI

Publié le 31/03/2017

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and...

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward.

The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy.

The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations.

The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers.

Avantages

Easy Setup, Clean and Intuitive GUI. Good features.

Inconvénients

I was not able to locate a quick-start guide, but it will help on the initial configuration.

Mike
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Good system - easy in use

Publié le 18/06/2016

The experience of the Helpdesk is very good. We use this system to help young people, children...

The experience of the Helpdesk is very good. We use this system to help young people, children most, with their problem about bullying in the Netherlands. The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms. Also LiveZilla, we use for LiveChat, is integrated.

Avantages

The most I like of these software is the possibility to include all the systems we use. So there is one platform to use for all our customer support abilities. Very useful!

Inconvénients

The installation of the software needs much time. But the Vision Helpdesk will provide you with all the support they've got. So thats useful.

Gustavo
Gustavo
Note globale
  • Provenance de l'avis

Note globale

Publié le 11/10/2017

Valentin
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Effective, Easy - just great!

Publié le 29/12/2015

Suprag Solutions AG is an integrator of IT-, Telefony-, Video- and VoiceRecording-Solutions.
With...

Suprag Solutions AG is an integrator of IT-, Telefony-, Video- and VoiceRecording-Solutions.
With the ticketsystem of Visionhelpdesk, we are administering all Helpdesk- and Project-Tickets, including time-trackings.
The Team of Visionhelpdesk has even developped features for us, which enable us, to easily bill all tracked time by a simple, but transparent report.
Before choosing Visionhelpdesk, we have seen lots of tools. The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Réponse de Vision Helpdesk

Thank you Valentin, We are glad to know Vision Helpdesk is best suited for your support operations. Happy New Year :)