Avis clients sur Jobber

The user experience is second to none, both Client and User. We continually sell jobs away from competitors due to the ease of quote approval alone, and overall convenience and professional appearance are again best-in-class

Would LOVE to have the ability to list [2] property owners' names, first & last, when different. In our [SF Bay Area] more often than not we have homeowner-partners with separate last names, and both want to be included on all paperwork... honestly that's the ONLY complaint I can come up with after two years of daily use!

Easy to use- if issues arise the support is quick and eager to helpCan log in from anywhereLots of options for financials, reports, customer relations. Very tech friendly

More options for late invoices- I'd like to have more then 2 reminders for over due invoicesNotifications when customers view there invoice, not just view a quote. When you copy a quote- the notes and pictures below should transfer over. More then 1 email to send quote notifications, payments to- it used to be all admin now you can only pick 1 email per.

Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.

The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . .

First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs.
FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click.
JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years
FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee.

WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.

This platform is great in scheduling work, which facilitates repair and installation operations. Scheduling the estimates that this platform makes and tracking jobs greatly increases work efficiency. You can test that, as they offer a free trial.

Sometimes errors occur in issuing invoices as a result of errors in emptying the data in the mandatory fields, but the customer service has fixed this, adding new features and updating the user interface will raise the efficiency of the program.

I like that the features I need to use are there and available. This program is super easy to use. I'm sure there are many more features that can be used, but for a small company, it is perfect, and very affordable. I like that when we have a problem, it is always easy to get help and from a real person, not a robot.

There are 2 things I wish we could improve on. One is I wish it could somehow link up with the tax rates and update with new rates automatically. When the rates change, we have to go in and manually change each one. This can be a tedious job. The other is sometimes we can't use it when we're on the field because there is no wifi. This presents a problem when we're collecting a payment from a customer.

We use this software for our Lawn and landscaping business. Really nice product overall. Definitely like the customer portal and the clients view of invoices etc. Easy to use on a regular basis.

It is missing a few features. Would really like to see some improvement in the routing system, and would like to be able to select multiple jobs, quotes etc, and batch edit them.

I find jobber very easy to use and easy for new staff to get use to. I like having most everything I need to run my business in one place!

It seems kind of expensive, especially the month to month option.

Jobber makes our day to day jobs super easy. Staying on track with check lists, letting staff clock in & out, scheduling client appointments and our favorite, the client confirmation texts. Staff can see the GPS location of the clients home and even get directions all within the app!!

The cost is SO much. It works well and we like it but the cost would be the only thing to make me rethink the purchase or maybe even cancel all together. I wish phone app mirrored desktop in that I want to delete a clients appts or all future appts, it’s too difficult. No month view on phone makes it tough to look at future visits.

Jobber is the easiest program I've found to use. It's very well put together and for the most part is self explanatory to get the ball rolling. Customer service has always been available and able to answer any of the questions I have.

I do wish that jobber would allow us to integrate customers. I have some customers that are in Jobber twice due to not realizing they were already there and it would be nice to combine them into one. I think it would also be beneficial to be able to record any pesticide use in the app instead of only through the website but my understanding is that they are working on this.

Jobber has one of the best customer support systems ive seen. no software is perfect but at least they work with you to make your experience good.

There are minor things that need improvement, but at least they are working to actively improve thier software

The customer service people were great. The scheduling and time sheet function was quite easy to manage.

I began using the trial then I receive a call from one of there team and we go over the functions of the product. I asked them about the estimating process and if I could have primary headers and then sub categories and he said yes in the description section. The problem is there is no pricing function in the description area for estimating your job. So I call and they customer service says oh it won't do that it will all have to be entered in per line to do it that way. I then ask is there a way to have services cost not show on the final estimate and it does, but if you add any products that would be bought from a store those items also would end up not showing with a price. So your bid would end up as a sub total with everything combined or you have to show everything to get it to show. Now I have just given a free pass to the owners to pass my bid around to see what I charge per line item. I called them to address this 5 days after signing up based on sales persons information and when I call them to get a refund of the $104 I paid. I asked if I could speak to billing and oh guess what billing doesn't have a phone. So I asked for them to speak with them and I get told since I paid the money to get the discount to move out of the trial and have an account I don't qualify for the 14 day guarantee.

Also, the job form doesn't go along with the job from day to day. It resets to a new job form for each day. So you have to go back find the job in schedule and review there.

UI and UX. Easy to setup and navigate. Scheduler is effective at distinguishing between jobs / assigned employees.

The customer service, while generally polite and responsive, is dreadful. Actively acknowledging and endorsing the false and/or misleading information on their webpage regarding 2-way sync between it and the accounting software QuickBooks.The recurring job creation was also unnecessarily complex, requiring the user to specify a duration. There is no ability to specify no end date.Doesn't support B-Pay, and doesn't generate unique customer reference no.'s.

Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.

Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.

Jobber is an incredibly comprehensive and intuitive scheduling solution that has made managing and organizing my business so much easier. I can easily create jobs and assign them to my team, and the software makes it easy to view my team's workload in real-time. I also appreciate the fact that I can access the platform from any device and the customer service team is always available to help me out when I need it.

The only issue I have with Jobber is that the user interface can be a bit confusing at times. Although the team has made great strides in improving the user experience, there are still some areas that could be streamlined and simplified.

- Easy to deploy
- Syncs with Quickbooks
- Many views to view work with filtering options
- Ability to limit worker's capabilities
- Ability to allow customers to request work
- Ability to send quotes/invoices (though we used QB for this)
- Scheduling was a breeze

- Phone app was not as intuitive as I liked from a UX/UI standpoint, but we overcame that hurdle
- Recurring jobs can be difficult to delete and when you have many it can cause more harm than good. It is built more for one-off jobs currently in my opinion.

It was a crm looks good and sounds good

To many issues scheduling is bad, they lie to get you setup. Any evidence for disputes jobber will fail.

I bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product.

User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information.

If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there.

Currently would like to see:
-Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc.

I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get.

The thing I like most about the software is the customer service team that comes along with it! EVERY time I've called I reached a live person without 10 minutes of pressing buttons, and every person I've talked to has been extremely knowledgeable about the software and solved my problem very quickly, explaining things in a way that I could easily understand.
Relating strictly to the software iteself, it's very user friendly and can be mastered in no time at all. It syncs easily and effortlessly with QuickBooks and has eliminated our need for double entry of clients. Client info and payment information sync automatically. It has also given us the capability to invoice and take credit card payments online without having to use a third party (and decreased our cc fees at the same time).

Sales tax issues (gross sales vs taxable sales) not syncing correctly with Quickbooks. If a discount is given in the Jobber 'discount' field, it will not show correctly Quickbooks and will log the invoice amount, before discount, as the taxable sales amount, when in reality the number was lower. We found an easy fix to this by adding a line item for 'discounts' so that it comes off of the top. Very slight limit to functions available while using the App. I honestly can't even remember what it was, but obviously it wasn't too important because I got by without it. Neither of these things has caused me any undue stress, but if I have to come up with 'Cons', that would be it.

Not only is the software amazing, so is Jobbers support team.
What';a better than being able to call and speak directly to someone that will help you navigate any issues , questions or concerns.
Our entire team utilizes this software for every facet of the business. From estimating, invoicing and scheduling to route optimization, email marketing and instant job reporting available for download within seconds.
With constant updates and an open API, this field service is very robust for any user.
Jobber is the future of this industry.

One of the things that Jobber was lacking was an open API. But, they recently changed that and now you can integrate Zapier and many other amazing services.

It would be nice to see them finally add a "Mark-up" feature to their estimating, but other than that, there has not been much else we have wanted for.

The layout is the best part. Calendar is easy to read and simple for set-up. Sending quotes is also great as they are easy to read and pre-populating the items

They are extremely expensive if you want to do anything past the basic functions. They really force you to use the top-tier plan if you want to do anything.

They have the highest credit card fees in the industry and most expensive monthly plan. Jobber costs my business over $1,000 a month and we do about 90% of our transactions through EMT to avoid their crazy fees.

The office isn't open on weekends at all or in the evenings which I find hard to understand when many of their user base would be working during the day on site and no able to access a computer.

Absolutely nothing worth the price they are asking. Super expensive with features that just don't work and they don't seem to care.

I signed up because of the payroll and employee scheduling capabilities but it turns out that during my first QB sync that this doesn't work. It syncs employees time in at 5 hours earlier so I am having to manually input them every week. Appalling customer service - minimum 4 days to reply to emails (new person each time who asks the SAME questions over and over) its been 7 weeks and they haven't worked it out yet.

Seamless and productive with small to medium businesses in mind.

Some minor programming issues. Jobber lacks the ability to "select all" or multiple accounts or service orders at the same time. Being a very high volume company that causes me a lot of grief when I have to close 100 or 200 jobs but have to do it all one by one.

- Great design
- Good pricing
- Support is very friendly

- Cumbersome processes & workflows that don't seem to be fully thought out
- Accounting sync and systems within the program are severely limited
- No official support for multi-location companies as of yet
- Maximum recurring job is 3 years (in the scenario where a regular client stays with you for longer then 3 years, the job would expire.)

This is the best most comprehensive and versatile work program I have used and I have used over 15.

Easy app for on site workers to log in and out

Being able to create a variety of properties for each client (agent),

retains a history of visits with photos and notes

Create checklists for each job that can be downloaded or emailed to the clients

Reminders to invoice set to after job completed or set date. And a one off job or one with multiple visits.

Continually adding great new functionality so that the software is always evolving where most systems are stagnant. The Cons I am sure will be added soon. I love Jobber and the helpful friendly team.

These are not cons they are suggestions

Sms job details in Australia as young people don't use email usually
Suggest: if sms is not possible one Week Sheet instead of Day Sheet with all jobs for the week instead of multiple emails.

Not being able to easily see that everyone is on the job.
Suggest: a green button with location lets me see if staff have turned up on time.

But Jobber has so many other fantastic features that I wouldn't consider any other program

Its fairly easy to use, the mobile app is not that great though. We find using the desktop version is easier

-I would like to be able to make quotes look better with use of font changes.-Invoicing feature is not used because we do a lot of "Progress Invoicing" based on percentages. This does not line up well with quickbooks.-It would be nice to have multiple sign ins that would leave default settings the same for each user. For example, the email body for a sent quote would be better if it was different for which ever user sent it.-I would like to be able to affix a signature on the quote before going to the customer.