--- description: Mojo Helpdesk : qu'en pensent les utilisateurs ? Lisez les avis sur Mojo Helpdesk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Mojo Helpdesk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/287/help-desk-ticketing/software) > [Mojo Helpdesk](/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking) # Mojo Helpdesk Canonical: https://www.getapp.fr/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking?page=2) > Mojo Helpdesk est un leader des logiciels et systèmes de centre et cas d'assistance pour les établissements scolaires et organismes de toutes tailles. Mojo Helpdesk s'intègre à Google Workspace et Azure Active Directory. > > Conclusion : 74 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 74 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Metadot - **Entreprise fondée en**: 2006 ## Contexte commercial - **Prix à partir de**: 29,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français, polonais, portugais, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Application mobile - Champs personnalisables - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Enquêtes et feedback - Formulaires personnalisables - Gestion de la base de connaissances - Gestion de la maintenance - Gestion des accords de service - Gestion des billets - Gestion des centres d'appel - Gestion des e-mails - Gestion des flux de travail - Gestion des stocks - Gestion des tickets de support - Gestion des utilisateurs ## Intégrations (5 au total) - Formstack Forms - Meta for Business - Twitter/X - WordPress - Wufoo ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Catégories connexes - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Avis ### "A great tool for managing customer support work" — 5.0/5 > **Utilisateur vérifié** | *30 mars 2018* | Produits alimentaires > > **Avantages**: This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking etc. > > **Inconvénients**: I do feel there is something in this which i do not like. The product works well and is very affordable. ----- ### "We've been exceptionally happy with Mojo. Our staff uses it with ease\!" — 5.0/5 > **Juli** | *12 décembre 2017* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to onboard and use\! We've found Mojo to be exceptionally simple for all members of our staff to use\! We had a simple transition to this system\! > > **Inconvénients**: Nothing, I'm very happy\! We really like Mojo and so do our staff members. If anything, it could be a little less bare bones in terms of look, but that's not important. > > This is our Helpdesk for IT. We can have our staff use it instead of emails, which get buried, to connect with our department and can organize and plan who will take on a task. ----- ### "Easy to use" — 3.0/5 > **danielle** | *16 juillet 2019* | Produits alimentaires | Taux de recommandation : 5.0/10 > > **Avantages**: Very easy to use, extremely straightforward > > **Inconvénients**: interface could use some 'bedazzling" quite lackluster but does not affect functionality so not really a con ----- ### "I was presented a half-utilized tool from a previous owner and found it easy to adapt to my needs." — 5.0/5 > **Rocky** | *11 décembre 2017* | Vente au détail | Taux de recommandation : 9.0/10 > > **Avantages**: It is very easy to update and change queues, users, and forms. The training material was presented in a way that was very user friendly and after viewing I felt that I could successfully navigate the features available. > > **Inconvénients**: It is difficult to get my users and agents to regularly use the tool in lieu of sending emails. I feel like the main screen can be slightly intimidating to new users. I also do not like how the "My Tickets" section feels so different than the open tickets screen. As a user who utilizes both roles, the disconnect is apparent. > > Organization and ease of reporting the quantity of work being completed on a regular basis. ----- ### "A review of Mojo Helpdesk" — 4.0/5 > **Dan** | *19 novembre 2014* > > We have been using Mojo Helpdesk for the past 7 years. About once a year, we do a review of the help desk and ticket tracking software to see if we can find something more user friendly at a better price. So far, we have not been able to find one. One of the great things about Mojo Helpdesk is the customer portal. Each person in our company is able to have an account and submit task requests. Other software vendors charge by the user. Mojo Helpdesk allows you to have as many users as you need. We are also able to group users by department or group. This helps because we can allow everyone from a group to see the tickets their co-workers have submitted. That way if someone is out of the office or leaves the organization, other people in the group can still see what was submitted without a lot of extra work. One last thing that we really have enjoyed is customizable ticket forms. This lets us set up the form the way we want and not the way another company thinks we want it. We can also use multiple ticket forms to allow different ways to request information. Customer service has been exceptional. Whenever we have a question, someone from customer service has gotten back to us within a business day with an answer to the question. A couple of things I think would be helpful are a calendaring system that would allow us to track all of the projects and allow people who are requesting projects see when a project might be done. Also, having a variable form that shows specific fields only when a radio box is select or a specific answer in a drop-down is selected would be great. But overall, Mojo Helpdesk has helped us track our projects more efficiently. ----- Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/90709/mojo-helpdesk-customer-support-and-ticket-tracking) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées