Avis clients sur CaseFox

CaseFox
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98 avis
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Good Software for Solos
Publié le 07/07/2020
This keeps us much more organized, and being able to access it from pretty much any computer is...
This keeps us much more organized, and being able to access it from pretty much any computer is great. I have not tried this with a phone. While customer support may be overseas, it has ALWAYS been prompt and gotten the issue resolved. They even upon request, at no charge, created an ability for me to get my time sheets auto-uploaded into a State appointed case log required to get paid, which saves us from manually typing entries.
Avantages
Before using this software, we were manually typing billing entries and billing took two days on average. This software is not perfect and not for everyone, but we practice mostly family law and criminal defense and it has been excellent at the basics. I use the old format - I saw the new and instantly switched back, so I cannot write as to new features. I was given this product's name from another attorney - for the price point I think it is hard to beat. If you want an automator, etc. you may want to look elsewhere.
Inconvénients
There seems to be some issues with Safari browser as to the timekeeper itself. I use mostly PCs, so this is rarely an issue, but it seemed to stop tracking if the computer would go to sleep (ex: while on a call).
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Awesome software for home businesses
Publié le 22/03/2017
I have been using Casefox for approximately 3 years now. I have had no major issues with the...
I have been using Casefox for approximately 3 years now. I have had no major issues with the software that wasn't fixable by Casefox immediately. The price is more than reasonable for all the flexibility you get in this software. It tracks everything. I also love the capabilities of making the invoices my own and tracking my own file numbers plus entering all trust funds right into Casefox. It helps me with my daily run of my business in the legal field and I highly recommend this software to any small business. The best part is going on vacation and having the ability to login from any wifi free establishment with ease. Thank you Casefox for making my business run smoothly. Your Customer Support is awesome and very kind. They have always been able to help me and it's not because your software has malfunctioned; if I have a question on how to do something within Casefox and do not understand the help tutorial; you are there to assist. I appreciate that!
Avantages
The functionality of the software and I can access it anywhere at any time with a wifi connection. I am also able to format the things that I need; file numbers, backdating, and especially being able to track with my calendar is great.
Inconvénients
I wish you could upload all of my emails and documents to casefox to keep all files together; I have to have a separate drive for that (Google Drive), it isn't making me leave the software but it would be helpful if your software could have downloadable capabilities of all file types; pdf especially. I would like to able to open the client's file and all the documentation that is associated with that client. I would also like the capability to streamline the Invoice fields to the names of what I know. For example Government #: we don't have a government number except for hst/gst and that has to be at the end of the invoice anyway. But I would love to change the field to Court Location.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Worst Customer Service
Publié le 12/07/2022
Avantages
It's cheap. That is about all I can offer.
Inconvénients
I had a problem recently. The response from CaseFox was: "Do you even know how to use a computer?" And it escalated from there. I called to request to speak to someone. Nothing.
Seriously, I hope you were hacked because you should be embarrased. Shame. On. You. Casefox.
Réponse de CaseFox
Hi Paul,
We're sorry to hear about your experience and that our support team didn't meet the level of service we strive for.
Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every CaseFox user. We want the opportunity to rectify this situation and help make it right for you. There have been some support issues going on which lead to this.
We highly apologize for this and are trying our best to help you in the future with utmost transparency and respect, which we believe in.
Best,
CaseFox Team
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic service
Publié le 06/09/2022
Avantages
Anytime I have had a request for help or asked about a report or option, the support staff has been exceptional. They have created special reports for me and "corrected" a couple of items when I accidentally hit an incorrect command
Inconvénients
My overall experience has been great. They have responded quickly and the reports I have been able to generate help me on a daily basis drive the financial portion of the business
Réponse de CaseFox
Thanks for your valuable feedback, Tom!
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Software for The Money
Publié le 22/07/2021
I am very happy with casefox and recommend it to anyone, especially small firms.
I am very happy with casefox and recommend it to anyone, especially small firms.
Avantages
Easy to use, fits many different electronic billings, requires little training to use and understand, and clients have been happy with performance
Inconvénients
The to do list should be just a list not tied to a period
Réponse de CaseFox
Thank you so much for taking out your valuable time and providing us with this 5-star review. Really appreciated!
Regards,
CaseFox Team
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Law Firm review
Publié le 27/05/2021
Avantages
We like the ease of use for all employees, each having their own log-in access and ability to run personal reports. We also like that it is internet based with information being stored safely off-site. That also allows for use and access outside of the office, whether working at home or traveling.
Inconvénients
The only issue we have encountered is the ability to set different types of billing for different clients. For example, some plaintiff clients may have deposited a retainer and we need to track that trust account balance and show those balances on invoices. Others are defense clients who are strictly billed by the hour. The Settings for invoicing appears to be an overall setting, and not able to be customized differently for individual clients.
Réponse de CaseFox
Dear Donn,
Thanks so much for sharing your experience with us. We'll definitely use your feedback to make some important changes!
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Better than the rest, at a fraction of the cost!
Publié le 28/05/2021
Avantages
Everything! Billing and Invoicing is a breeze. Software runs so many different types of reports and exports to Excel, love this! Oh, and they have two separate UI (user interfaces) - the classic and the modern. Their Modern interface is better than most of their competitors, too. I still love the classic though. I have done free trials (multiple times) of MyCase, Bill4Time, Practice Panther, Clio, you name it, but CaseFox is truly the best. You cannot get me to switch.
Inconvénients
As with all the legal billing software out there, I wish CaseFox also had a full-charge accounting suite built in. Like a fully built in Quickbooks. While there is of course an integration for QB and Xero, I'd prefer one software/platform. Other than that, Keep up the great work :)
Alternatives envisagées
PracticePanther Legal Software, Bill4Time, MyCase, AbacusLaw, Clio et TimeSolv Legal BillingRéponse de CaseFox
Hi Margaret,
Thank you for considering us in the lot of many others out there. Your 5 star review really helps us grow. We really value your feedback!
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Time Tracking for Small Legal Firms
Publié le 16/12/2021
Affordable and easy to use especially for small firms.
Affordable and easy to use especially for small firms.
Avantages
This application is affordable, easy to use, and to implement for a small firm that does not need expensive and time-consuming software.
Inconvénients
The accounting features are not robust. I only use the billing and time-keeping functions.
Réponse de CaseFox
Thank you so much for reviewing us, Yvonne. It means a lot to us and is really crucial for our growth!
Cheers!
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 0.0 /10
What the heck happened?
Publié le 02/01/2019
Awesome until December 31, now miserable.
Awesome until December 31, now miserable.
Avantages
Nothing. I am writing the rest of this to fulfill the minimum text requirement.
Inconvénients
The interface changed and its completely unusable, clunky, unworthy, and confusing. If I could fire Casefox today, I would, but you have all my data, so I I can't.
Réponse de CaseFox
Nothing has changed. We have two user interfaces running in parallel and the new one provides better performance and many new features have been added. Basic layout is the same. Not sure what the issue here. There is a switch to switch to either one of the interfaces. We work hard to provide a feature rich and much affordable software and last several years we have had almost 100% up time and excellent customer service. This review is uncalled for because no issue has been described. Perhaps the user accidentally switched to the new interface and got startled. And instead of asking us, started posting negative reviews on social media and here. It would have taken just a few seconds to ask us how to switch back to the old interface if the switch to classic button were not easily visible in the upper right corner.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Happy Client
Publié le 25/10/2020
Excellent
Excellent
Avantages
It seems to do everything we need. Customer Support is top notch. Quick, reliable, and very responsive if an issue or question arrises. Casefox team is always improving the product.
Inconvénients
I would like to be able to rearrange the user interface a bit. That might not be possible or it could be cost prohibitive. It works fine the way it is, but you asked.
Réponse de CaseFox
The team here at CaseFox is thrilled to hear such good feedback from clients like you. We are motivated to make our product better and more responsive day by day. Thankyou.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Great Alternative Software to Expensive Competitors
Publié le 08/01/2022
Would recommend, has most of the necessary tools to successfully run a law practice.
Would recommend, has most of the necessary tools to successfully run a law practice.
Avantages
Pricing is much more reasonable compared to competitors. Support is always responsive and great.
Inconvénients
The tasks features are lacking compared to other software.
Réponse de CaseFox
Thank you, Troy, for reviewing us here. It means a lot and we definitely would like to improve on the areas you suggested.
Happy Lawyering!
Team CaseFox
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Product
Publié le 07/07/2020
Avantages
I use CaseFox every day. It has revolutionized the way I manage my practice's billing and accounting as well as utilized daily to remind me of tasks on my to-do list. Allows me to track time spent on a particular project with ease.
Inconvénients
The only change I would request is that, when two people are sharing the costs of my work, I would like ot be able to re-allocate expenses to just one person at times.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We have used CaseFox for over 3 years. It improved greatly in that time. Easy to use.
Publié le 07/02/2018
Easy way to keep track of time and bill our clients.
Easy way to keep track of time and bill our clients.
Avantages
Easy to use. Easy to set up. Customer support very responsive. If something does not work the way we want it to, we contact them, and they make it happen.
Inconvénients
Does not automatically generate reminder bills in matters with no recent activity. The available reports do not provide all of the information I want it and I do not have the skill to customize the reports.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
CaseFox
Publié le 07/07/2020
Avantages
It is easy to use. I like all the features from setting up a client/matter, timekeeping, invoices, ledger, historical billings.
Inconvénients
I can't think of any issues I have with the software.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent service at a great price!
Publié le 24/07/2016
When I first started out as a solo practitioner, CaseFox was a huge help in quickly and easily...
When I first started out as a solo practitioner, CaseFox was a huge help in quickly and easily tracking my time, billing my clients and managing my accounts.
Avantages
The time tracking & billing features are seamless and very intuitive to use.
Inconvénients
It would be nice if the ledger "learned" what certain recurring payments I input are, so that they are categorized properly in the future.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
CaseFox is a Great Service
Publié le 17/12/2021
I recently had difficulty deleting files when that was necessary but received help promptly as...
I recently had difficulty deleting files when that was necessary but received help promptly as always. Have been a satisfied customer for several years and grateful. I have received excellent service everytime that I have needed it. Each time they took my stress level down several notches by helping me deleting closed cases and getting my entries correct! I could not recommend them higher.
Avantages
Professional service, professional-looking Invoices for clients, ease of use. There are many useful features built in.
Inconvénients
Learning curve for me was a bit steep. But I don't use it often enough to know how to put all of the features into play.
Réponse de CaseFox
Thank you so much Suzanne for taking out your valuable time and reviewing us! Your reviews matter a lot to us and help us improve.
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing product and value
Publié le 14/09/2016
Super functional yet incredibly simple. Support is amazing and quick with responses. Developer is...
Super functional yet incredibly simple. Support is amazing and quick with responses. Developer is incredibly open to adding new functionality.
Avantages
Simplicity of use even though it contains the functionality of much more complex and expensive packages. The price is perfect for the solo and small firm practice
Inconvénients
Nothing
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
I love CaseFox, but I wanted it in Portuguese
Publié le 01/01/2017
I am trying to fully use CaseFox for my firm. The only problem I am having is that this brilliant...
I am trying to fully use CaseFox for my firm. The only problem I am having is that this brilliant software is no translated into the Portuguese language, my county's language. I have translated the invoice text, but these settings apply only to simple PDF invoice format which is not good to be presented to clients. Simple PDF is the just very bad format.
Avantages
Just a very good software.
Inconvénients
No language options. No Portuguese language. This makes it difficult for me to use the software for invoicing as I cannot present reports or invoices in English in my country
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Big service for little money
Publié le 07/07/2020
Great!
Great!
Avantages
I've used other software companies in other firms and I wanted to be careful with my initial expenses when I opened my own firm. I came across casefox and began using it for its price. I've been now using it and recommending it, not just for the price, but also for the service and easy platform. Thank you!
Inconvénients
I found that the check printing feature is not very friendly.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Good Affordable Billing System
Publié le 22/09/2015
Overall, a good and affordable solution for legal services billing. Easy to use and produces many...
Overall, a good and affordable solution for legal services billing. Easy to use and produces many useful reports including reports that can be imported into Quick books. Things we would change: the bills update in real time, so if you want to know what you actually sent to a client, you need to keep a hard copy. Also, you cannot search by bill number, which is frustrating.
Réponse de CaseFox
Thank you for your feedback. Invoices can be searched by numbers on the Dashboard. Also, more preferred way is to simply go to the matter where you will see all invoices right upfront. When an invoice is edited, yes the invoice is updated in real time. Keeping old copies of invoices would unnecessarily complicate the user interface and cause confusion and will be prone to mistakes as a user may actually send a wrong version of invoice to client.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
This is the greatest improvement to the operation of our practice the last five years.
Publié le 12/10/2015
We have twenty two consultants located around the US and Europe. We had been preparing invoices on...
We have twenty two consultants located around the US and Europe. We had been preparing invoices on our own spreadsheet system and missing a lot of hours.
The system is so easy to access that today I am confident that all time charges are made.
Invoice preparation is really simple and the product is professional and beautiful.
Raj was most helpful in modifying our application since we are not a law firm. We are a tax resolution company with special needs and nomenclature. He was very responsive and the result is totally satisfactory. When I read similar evaluations of products like this I didn't always believe them. This is real. My email address is Jim.Casimir@CasimirConsulting.com
Write me if I can be of any help to you.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Have used Casefox for a bit now. Customer service is great.
Publié le 29/10/2015
Pros: Great customer service, great price for online billing software which is a plus for a small...
Pros: Great customer service, great price for online billing software which is a plus for a small firm, great that you can access your time and billing from a browser. The program itself is fairly easy (though some things are missing or could run more efficiently) especially once users get used to the dashboard and overall interface. Many things can work with Quickbooks environment.
Cons: There are some actions that could be made easier like drop down menus for ease of client matter access, no real prebill function, at first the dashboard and figuring out some of the features and how they work seem cumbersome but once you're familiar with the program it's pretty straightforward.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Just what we needed..!!
Publié le 25/04/2015
After searching all over for a platform for our business (Transport Consultants) we came across...
After searching all over for a platform for our business (Transport Consultants) we came across CaseFox.. Now as a small business we first thought that we would have to spend weeks populating and learning the process, but it was the complete opposite.. The process was simple and easy to use.. The staff implementation time was no time at all and now we are going to be making the best use of our time.. Concentrating on the core business.. I would recommend that you give this platform a try.. You never know you just might like it and you will be more productive as a result..
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Great software that is constantly improving
Publié le 02/10/2015
I have been using CaseFox for some time now. The price is perfect for a smaller firm that needs...
I have been using CaseFox for some time now. The price is perfect for a smaller firm that needs access for more than one person. I don't have to think about the additional cost in providing a part-time employee access, because there is no cost. I have used Rocket Matter and Clio, and was not very happy with either. Due to their cost and problems I had with their functionality, I was in the process of developing my own software when someone recommended CaseFox. I am glad they did.
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Perfect for our small law office
Publié le 11/03/2016
We absolutely love this product, which is perfect for our small law office. We tried several other...
We absolutely love this product, which is perfect for our small law office. We tried several other billing applications before we found Casefox, and this product is heads and shoulders above all of them. We find it completely intuitive to use, and it has really cut down on the time we spend on billing. We also appreciate that it is cost effective, and accessible from anywhere. Have gotten several compliments from clients on the appearance and clarity of our invoices.