Avis clients sur HappyFox Help Desk

HappyFox Help Desk

4,6 (93)
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Logiciel pour support client et helpdesk

Note globale

4,6 /5
(93)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,4/5
Support client
4,6/5

95%
des utilisateurs recommandent cette application
Classer par

93 avis

Brien
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Happy with Happy Fox!

Publié le 20/09/2018

Avantages

What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in!

Inconvénients

The only Con that I experienced with this software is the ticket response were directly sent to the users junk folder. After contacting local support they were able to adjust the settings and solve the issue.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Strong Ticketing System

Publié le 30/07/2019

I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly...

I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.

Avantages

Happyfox sets out what it is meant to do - a strong, automated ticketing system.

Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements.

Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).

Inconvénients

A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features.

It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.

Bernardo
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Amazing at first, until you realize that the develepement stoped

Publié le 26/04/2018

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to...

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow.
I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable.
Leaving the service very very very disapointed.

Avantages

- Plenty of integrations
- Very customizable
- The support is very good, they don't mind to spend time until your problem is solved

Inconvénients

- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks
- Customization is very painful, not intuitive, complex, little bugs in several functions
- Expensive against other similar products
- No updates, development is stuck for years now (monolithic service)
- Reports don't work, it's is impossible to extract relevant data about overall performance
- Cannot export tickets in full, only the original fist message (this is very disappointing)
- Faced several downtime in which was impossible to access the platform and manage tickets

Utilisateur vérifié
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

HappyFox Help Desk - Best for ticketing system

Publié le 24/10/2022

Avantages

Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.

Inconvénients

There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

HappyFox, The Helpdesk for Humans

Publié le 17/02/2019

We've been using Happyfox for the past three years. It is used to create and track tickets for...

We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software.

Avantages

Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package,

Inconvénients

I've yet to see anything negative about this software.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

"happy" with Happy Fox

Publié le 30/12/2018

Avantages

With a ton of new features, Happyfox is a step above the rest for ticketing and knowledge bases. Some key features/pros are -

Support request from multiple channels.
Tiered agent/administrator roles
Automation features - auto ticket creation, time spent, canned actions, etc.
Great integration options with other software
Custom SLA and Reporting tools.

Inconvénients

The tool to build out knowledge Base articles is a little lackluster. it can be tedious to build out the KBs. It looks like most future enhancements are also being placed at a higher pay tier.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great application!

Publié le 22/04/2019

Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in...

Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time.

Avantages

This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease!

Inconvénients

Reports can be a bit hard to create but customer service was always there to help.

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Helpful application for sales support

Publié le 21/05/2018

Avantages

It has enabled us to have multiple representatives handing the incoming emails for 1 email address.

Inconvénients

I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy to use help desk software

Publié le 08/12/2017

Avantages

The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time.

Inconvénients

The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better.

Tzachi
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Provenance de l'avis

Note globale

Happy to use HappyFox APP

Publié le 10/08/2014

I love using the HappyFox app, help me manage all It calls and solved them in order

I love using the HappyFox app, help me manage all It calls and solved them in order

Avantages

very intuitive

Inconvénients

First log in is slow

David
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

HappyFox Happy User

Publié le 09/08/2019

Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points,...

Before choosing HappyFox Helpdesk, our support team had no way to quantify the issues, pain points, and feature requests other than anecdotally in team meetings. Adopting Helpdesk has allowed me to share a complete support picture over time to the developers and administrators that keep us on track to achieve the 100% customer satisfaction with the support process that our customers are currently reporting, based on the automated after-action customer survey.

Avantages

The most important feature about HappyFox is the support that the team provides 24/7. I am an administrator in a small company and decidedly not a programmer. When I originally set up Helpdesk I was a novice in how each part fit together to create a whole solution with meaningful KB, Ticketing, Categories, and Automation. The Support Team spent many hours coaching me through this process to achieve a very useful set of tools for our customers.

Inconvénients

I like most everything about the HappyFox Help Desk and HappyFox Chat applications. The initial setup was painful and required some back-ed programming to support the way in which I wanted the Support Center page layout to appear. The support staff at HappyFox tell me that a new release of HelpDesk includes tools that simplify the UI whereby the Administrator can change the way in which items, articles, products and sections are displayed.

Rachel
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

HappyFox keeps us organized + efficient!

Publié le 05/02/2019

We use HappyFox primarily to keep the marketing team organized. Our team runs across multiple...

We use HappyFox primarily to keep the marketing team organized. Our team runs across multiple states and varies from in-club marketing directors to the corporate team. Using HappyFox is helpful because it allows the corporate and in-club teams to efficiently communicate and delegate tasks between the appropriate individuals.

Avantages

I cannot tell you how nice it is to have ONE platform to assign and delegate tasks! The minute a ticket is created, we are able to assign it to the correct person without things getting lost in the shuffle. Our productivity has greatly increased since launching this platform across our organization's internal team!

Inconvénients

This is very petty, but I'm not a huge fan of the interface design. With a name like HappyFox (and the cute fox logo!) I'd expect it to be prettier.

Also, I don't like how tickets are created from out of office responders or junk emails. Those are one-off occasions but still annoying.

julie
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Effective, easy to use and budget friendly

Publié le 05/05/2022

Really happy with this product. Really glad we made the switch.

Really happy with this product. Really glad we made the switch.

Avantages

We moved to happy fox from another product. Happy fox gave us everything we needed, at half the cost.

Inconvénients

There were a few UI controls we would have liked to have, but didn’t want to pay extra for. But it’s a small sacrifice for a big savings

Utilisateur vérifié
Note globale
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Game changer when it comes to organizing our applicants questions and concerns.

Publié le 27/07/2018

Avantages

It is so nice to be able to organize all of our applicants' questions into one software. It makes it very easy for us to keep track of which questions have been answered and which ones have not. It also lets us assign questions to different team members to make sure they get done quickly and efficiently.

Inconvénients

It would be nice to allow us to be able to include completed applications to this software as well. We use DocuSign and they come into our Outlook when they are completed. It would be nice to sync it with HappyFox so we can assign this task to team members as well. Other than that, this software is great.

Chris
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Exacta Review of HappyFox

Publié le 08/04/2021

I like a streamlined, easy to use clean interface. This is what happyfox is.

I like a streamlined, easy to use clean interface. This is what happyfox is.

Avantages

It's a no nonsense, easy to use platform. Administration is easy.

Inconvénients

Somewhat limited in features, but not much.

Ahmed
Note globale
  • Secteur d'activité : Pétrole et énergies
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Awesome ticketing management system software

Publié le 20/10/2016

I had major issues in my support unit , and I was searching for solution , I came across different...

I had major issues in my support unit , and I was searching for solution , I came across different platforms , and finally we decided that Happy fox is the way to go for several reasons (ease of use , cost effective , great support team , outstanding up time for the tool )

Avantages

the ease of use
cost efficient
great features
flexibility for development new features
great support
outstanding up time

Inconvénients

NA

Lee
Note globale
  • Secteur d'activité : Produits alimentaires
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A Simple but elegant HelpDesk Solution

Publié le 20/02/2015

Avantages

The product is entirely web-based. However, it's still possible to respond to tickets via email. Replies to ticket emails automatically get delivered to the appropriate person. Any number of automatic responses can be set up to streamline self help articles and assign tickets to certain technicians. Round robin auto-assignment ensures that every ticket that hits the help desk has an owner. Categories can be set up to create buckets for different types of problems. Smart Rules are extremely useful and allow various actions to be preformed based on the contents of messages and age of tickets.

Inconvénients

Functionality can be lacking, but I haven't found a problem I haven't been able to solve in a more round about way. I do wish more in-depth reporting could be done. What is there, is useful, but I wouldn't mind being able to customize it more.

Art
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great value for a easy to use support ticket system

Publié le 28/12/2018

We find that clients are much more likely to submit a ticket for a problem rather than post-it...

We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Definitely has helped to provide timely problem resolution.

Avantages

Easy to use for clients to submit support tickets either via email or the HappyFox portal. Technicians find it very convenient to respond to tickets in a timely manner.

Inconvénients

Would like more flexibility in creating and exporting reports.

Andreas
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Quick and easy to set up and get going

Publié le 19/12/2017

Easy to trace help desk tickets

Easy to trace help desk tickets

Avantages

Product is extremely easy to set up and use. The configuration is flexible and can be tailored to your environment. UI is intuitive and easy to team to analysts.

Inconvénients

Not everyone is great at customer service. There are few customizations that the tool doesn't allow that seem needed.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Customer Support Ticket Management Software with many features

Publié le 02/04/2019

We use this for managing customer support tickets.

We use this for managing customer support tickets.

Avantages

It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.

Inconvénients

No complaints about the product. It does its job well.

Sheryl
Note globale
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I'm happy with happyfox

Publié le 25/08/2018

Avantages

I love the custom features available. It is simple and easy to communicate with clients and keep up to date on product records, etc. Highly recommended! And the customer service team is beyond helpful with any question.

Inconvénients

I have no cons for the product. Everything works well and if I ever have an issue the support team is right there.

Noah
Note globale
  • Secteur d'activité : Logiciels
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simple yet powerful

Publié le 26/02/2015

Avantages

HappyFox provides a simplistic and easily customizable help desk solution with a variety of powerful 3rd-party integrations. They've focused heavily on the core product for refined, and well layered communication.

Inconvénients

If you require advanced time tracking, project management, or RMM integration this product may not be for you.

Ben
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé Autre pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great look and feel

Publié le 31/08/2020

Was great company to deal with and they are shortlisted for possible future purchase.

Was great company to deal with and they are shortlisted for possible future purchase.

Avantages

The look and feel was excellent, the trial onboarding was professionally run and the customer service was the best I've been through.

Inconvénients

Trial solution was slow, that may have been due to the servers the trials run on but was very evident to us and caused frustration.

Alternatives envisagées 

Freshdesk
Michael Baker
Note globale
  • Provenance de l'avis

Note globale

easy interface, very intuitive

Publié le 21/10/2013

We looked at many ticket type support systems, and HappyFox is by far the best for us. We didn't...

We looked at many ticket type support systems, and HappyFox is by far the best for us. We didn't want customers to have to login, create an account, submit tickets, etc. to get help. We just wanted them to send an email, and HappyFox does that. The customer never needs to log into the HappyFox site to get help, everything happens through email.

Avantages

Support from HF is great, easy interface, very intuitive.

Inconvénients

Every email sent to the registered address creates a ticket, some by accident - such as email bounce backs. But we delete those and move on.

Fernando Perez
Note globale
  • Provenance de l'avis

Note globale

Efficient, Complete and Easy to Use

Publié le 12/03/2014

Last year, we began to search for a solution that could help us in Help Desk service to legacy...

Last year, we began to search for a solution that could help us in Help Desk service to legacy systems. After many "trials" we elect HappyFox. It was a perfect solution for our scenario with multiple customers, multiple systems & modules, and many users. Ease of use, lower transition time and easy training!
This tool deserves the stars!

Avantages

Front-end clean, Easy to use for staff members and end-users.
Always improving with good upgrades.

Inconvénients

More customizable reports