---
description: HappyFox Help Desk : qu'en pensent les utilisateurs ? Lisez les avis sur HappyFox Help Desk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HappyFox Help Desk - Prix, tarif, abonnement et avis | GetApp France 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox)

# HappyFox Help Desk

Canonical: https://www.getapp.fr/software/90516/happyfox

Page : 1/5\
Suivant: [Page suivante](https://www.getapp.fr/software/90516/happyfox?page=2)

> HappyFox est un logiciel cloud d'assistance et de support client tout-en-un. Le système de traitement des cas d'assistance de HappyFox permet de résoudre rapidement les problèmes des clients grâce à un flux de travail de support client efficace. La plateforme fournit une base de connaissances intégrée, un forum communautaire et un portail d'assistance aux utilisateurs finaux.
> 
> Conclusion : 92 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 92 Avis |
| Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.4/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: HappyFox
- **Pays**: Irvine, É.-U.
- **Entreprise fondée en**: 2012

## Contexte commercial

- **Prix à partir de**: 24,00 $US
- **Type de licence**:  (pendant l'essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, français, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien
- **Pays disponibles**: Allemagne, Australie, Canada, Inde, Royaume-Uni, États-Unis

##  Fonctionnalités

- @mentions
- Accès et contrôle à distance
- Accès mobile
- Accès à distance et surveillance
- Aide à la décision
- Alertes mobiles
- Alertes par e-mail
- Alertes/Notifications
- Alerts/Escalation
- Analyse du service client
- Application mobile
- Asset Lifecycle Management
- Assistance à distance
- Assurance qualité
- Audit des problèmes
- Authentification unique
- Automatisation du marketing
- Autoresponders
- Autorisations basées sur les rôles
- Base de données de clients

## Intégrations (41 au total)

- Adobe Commerce
- Asana
- BigCommerce
- ChartMogul
- ClassLink
- Dialpad
- FreshBooks
- FullContact
- GitLab
- Google Workspace
- HappyFox Chat
- Highrise
- HubSpot Service Hub
- Insightly
- Intune HRMS

... et 26 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software)

## Catégories connexes

- [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software)
- [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software)
- [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software)
- [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software)
- [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software)

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2. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (685 reviews)
3. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Guru](https://www.getapp.fr/software/123167/guru) — 4.8/5 (639 reviews)
5. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5058 reviews)

## Avis

### "Happy to use HappyFox APP" — 5.0/5

> **Tzachi** | *10 août 2014* | Logiciels
> 
> **Avantages**: very intuitive
> 
> **Inconvénients**: First log  in is slow
> 
> I love using the HappyFox app, help me manage all It calls and solved them in order

-----

### "HappyFox Help Desk - Best for ticketing system" — 4.0/5

> **Utilisateur vérifié** | *24 octobre 2022* | Marketing et publicité | Taux de recommandation : 9.0/10
> 
> **Avantages**: Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.
> 
> **Inconvénients**: There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance.

-----

### "More Like SadFox" — 2.0/5

> **Daniel** | *9 décembre 2016* | Taux de recommandation : 2.0/10
> 
> **Avantages**: Support for team emails.
> 
> **Inconvénients**: Emails didn't seem to always send and receive correctly.
> 
> We never quite understood how to use HappyFox to our advantage.  Emails would reach customers as gibberish, and it was confusing overall.

-----

### "HappyFox, The Helpdesk for Humans" — 4.0/5

> **Utilisateur vérifié** | *17 février 2019* | Recrutement | Taux de recommandation : 8.0/10
> 
> **Avantages**: Great product,  with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package,
> 
> **Inconvénients**: I've yet to see anything negative about this software.
> 
> We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software.

-----

### "Great application\!" — 5.0/5

> **Utilisateur vérifié** | *22 avril 2019* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10
> 
> **Avantages**: This software was very easy to implement and use.  We now have the ability to pull metrics and keep track of member inquires with ease\!
> 
> **Inconvénients**: Reports can be a bit hard to create but customer service was always there to help.
> 
> Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner.  We are now able to put a time on how much we spend trouble-shooting and project time.

-----

Page : 1/5\
Suivant: [Page suivante](https://www.getapp.fr/software/90516/happyfox?page=2)

## Liens

- [Afficher sur GetApp](https://www.getapp.fr/software/90516/happyfox)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.getapp.de/software/90516/happyfox> |
| de-AT | <https://www.getapp.at/software/90516/happyfox> |
| en | <https://www.getapp.com/customer-service-support-software/a/happyfox/> |
| en-AE | <https://www.getapp.ae/software/90516/happyfox> |
| en-AU | <https://www.getapp.com.au/software/90516/happyfox> |
| en-CA | <https://www.getapp.ca/software/90516/happyfox> |
| en-GB | <https://www.getapp.co.uk/software/90516/happyfox> |
| en-IE | <https://www.getapp.ie/software/90516/happyfox> |
| en-NZ | <https://www.getapp.co.nz/software/90516/happyfox> |
| en-SG | <https://www.getapp.sg/software/90516/happyfox> |
| en-ZA | <https://www.getapp.za.com/software/90516/happyfox> |
| es | <https://www.getapp.es/software/90516/happyfox> |
| es-CL | <https://www.getapp.cl/software/90516/happyfox> |
| es-CO | <https://www.getapp.com.co/software/90516/happyfox> |
| es-MX | <https://www.getapp.com.mx/software/90516/happyfox> |
| fr | <https://www.getapp.fr/software/90516/happyfox> |
| fr-BE | <https://fr.getapp.be/software/90516/happyfox> |
| fr-CA | <https://fr.getapp.ca/software/90516/happyfox> |
| nl | <https://www.getapp.nl/software/90516/happyfox> |
| nl-BE | <https://www.getapp.be/software/90516/happyfox> |
| pt | <https://www.getapp.com.br/software/90516/happyfox> |
| pt-PT | <https://www.getapp.pt/software/90516/happyfox> |

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