I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!
Immediate response on upgrades and always going up and over the expectations of what we are looking for.
The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.
SmarSupport Product Evaluation. CyberGlove User Forum Support
SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment
Everything is working great.
I would recomend this
Review for SmartSupport
Love smart support. Its everything a person needs to help them do what they need to do
Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people.
The fact that I was really unsure on how to get started. People had to help me with this to get it going.