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133 avis
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Web avis
Publié le 24/09/2023
Une application qui je dirais est parfaite car l'imprimante beaucoup de solutions il y a des...
Une application qui je dirais est parfaite car l'imprimante beaucoup de solutions il y a des meilleurs fonds rendu est très bien fait et c'est un logiciel qui je pense devrait être recommandé aux uns et aux autres
Avantages
Le fait de pouvoir construire modifier un site web que ce soit le e-commerce ou autre à un temps protégé par un système antivirus est une solution très innovante
Inconvénients
Particulièrement je n'ai rien rien trouvé de mauvais ou inutile dans cette application toutes les options sont à leur place
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Support Staff
Publié le 15/12/2018
Ecomdash is helping me improve my business by allowing me to manage multiple sites from a single...
Ecomdash is helping me improve my business by allowing me to manage multiple sites from a single interface.
Avantages
The software takes time to learn and understand. The best part is the support you get from the support team. They respond quickly, the schedule a call feature is really nice, and everyone of the support staff I have dealt with have been very helpful and supportive.
Inconvénients
The system takes time to learn and it could use a few more features; however, by and large it works very well.
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Very exhaustive order process software
Publié le 30/03/2018
Avantages
Thanks to Ecomdash, you access many features that make the order management better: the ftp synchronization will allow you to know the inventory of brands/distributors, same thing with EDI. This way, your system will be up to date at each time. Also, you can send orders to the supplier automatically with the cvs file feature: that's a super smart way to automatize and order process.
Inconvénients
It can seem a bit too complex as there are so many features and you may not use them all - the UI is not so good (many windows) but you have to get used to it. Also it takes some time to set up with the IT Team, as you have to establish ftp feeds with brands and suppliers. Sure it's more powerful than softwares like Ordore but it requires more efforts to set it up.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Stay Away - Ecomdash is no longer supported
Publié le 02/02/2023
It was fine for a couple of years, but they seem to have stopped maintaining and supporting the...
It was fine for a couple of years, but they seem to have stopped maintaining and supporting the platform. Now we have to switch to a different inventory system.
Avantages
We chose this software because it could sync inventory to many sales channels at a reasonable cost. However, it no longer syncs with our Woocommerce sites and Ecomdash has gradually stopped supporting the platform.
Inconvénients
Ecomdash is no longer actively supported. As far as I can tell, it was acquired and they are keeping it alive to milk subscription fees from existing customers. However, they no longer appear to be answering the phones or updating the system.
- Secteur d'activité : Design
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Web.com Is Simple, Affordable, And Easy To Use
Publié le 08/06/2019
We will continue to use Web.com with certain types of clients and appreciate their efforts and...
We will continue to use Web.com with certain types of clients and appreciate their efforts and quality and creativity.
Avantages
We like using Web.com for medium sized client's who have a limited budget or time to develop a website. The system is easy to get used to and navigate. The makers provide good documentation and support.
Inconvénients
Web.com is not as robust and flexible as Wix and in some ways the Godaddy site builder was easier to use. However, web.com is professional and a bit more compatible with client's who want a little more elegance and professionalism.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Good software but a bit pricey
Publié le 03/04/2019
The experience of working with this software and company was very good. We simply could not cost...
The experience of working with this software and company was very good. We simply could not cost justify the expense and ROI.
Avantages
Ecomdash works very well. It has great features and functionality. It connects to most marketplaces and integrates everything seamlessly. Customer Service was strong and they are always on top of things.
Inconvénients
We simply found this product to be price restrictive for a company of our size. Doing only about 800 online orders a month, the cost per order was simply to high. We were able to switch to another company and cut our cost per transaction down by over 70%. We lost some functionality but that was minimal.
- Secteur d'activité : Électronique grand public
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Awful customer service
Publié le 27/02/2022
Avantages
Nothing to like. The app is dated and doesn't do everything that they claim.
Inconvénients
Their website claims that their software does EVERYTHING but it is just a lie. In fact, the app does not work properly. The GUI is dated. Worst of all the customer service is awful. One of the worst customer service I dealt with in the past 5 years. Please note that once you add your credit card, it is impossible to remove and they will keep taking money from your card withing sending any email or invoice. Do yourself a favour and stay away. There are plenty better options!
- Secteur d'activité : Impression
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
One way street only and DOESN'T work with woocomm automatically .
Publié le 05/11/2018
Negative Negative - good selling pitch - if there claims worked.. too bad
Negative Negative - good selling pitch - if there claims worked.. too bad
Avantages
WOULD have been a great idea, if it worked
Inconvénients
Only works one way - you can't update orders on ecomdash and have those changes go back to amazon.. also woocomm doesn't work... it worked on sales pitch - but not now. Chat supports says you have to manually enter woocomm orders no API and even after that - you can NOT update orders and have it sent back to woocomm.. maybe good for inventory, but NOT order handlling...
Still waiting for refund - but they have to TALK to you first -- still waiting for call!!
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Worst Customer Service. They don't know how to solve an issue
Publié le 01/06/2022
Avantages
Worst Customer Service. They don't know how to solve an issue.
I tried contacting their customer services representatives twice and they didn't fail to disappoint me both the times.
First they don't have any idea how their system works.
For a simple issue like "unable to login" they gave me 2 days timeframe to resolve the issue.
2nd it is a difficult thing to make them understand the issue.
Inconvénients
Worst Customer Service, Lack of knowledge
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Truthfully, not worth the price
Publié le 19/09/2018
Avantages
We didn't have a software program tracking our warehouse inventory before ecomdash, but now we do!
Inconvénients
Since we've been using the software, we've had several glitches causing hiccups in our inventory counts. When something ran out of stock, it doesnt show as out of stock so it wouldnt show up on our reorder sheet. Had orders waiting forever due to this problem
- Secteur d'activité : Vente au détail
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Provenance de l'avis
Note globale
Professional & dedicated !
Publié le 24/12/2014
One word - Amazing!
Automated inventory synchronize between our eBay`s , Amazon and Bigcommerce...
One word - Amazing!
Automated inventory synchronize between our eBay`s , Amazon and Bigcommerce stores has never been so accurate and simple!
Amazing customer service, tech support reacts to our requests and needs in no time.
No more over-selling - and the best part is they integrate with sears.com - so we are expending our selling channels thanks to them.
Tough it`s a "young" company - they are super professional.
I Hope to grow our business with them.
Avantages
Very easy to handle UI
Super fast tech support
System updates all the time (they created new features to my request in less than 48 hours!)
Reliable servers stability
Inconvénients
Non
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Clunky At Best
Publié le 19/10/2020
If your considering switching to Ecom I would shop around and if ecom offer more of a setup in the...
If your considering switching to Ecom I would shop around and if ecom offer more of a setup in the future until they sort the backend issues out then it would probably be worth while, but if your going to have to pay to have people set it up because it does not work the way it is meant to then I would choose another platform there are so many out there.
For me I have had to change so much in my store to make it compatible with Ecom so going to wait to get crimbo out the road with then switch.
On a scale of one to 10 the support definitely score 10, as for the system for a ecommerce business which uses multi channels the price they charge with what they offer it is a serious -4, if the price was around £30pm then yea maybe a 4.
Avantages
The one and only good thing which is really good I have to say is the support mind the team are so helpful and friendly its just a shame the system is not really great for modern ecommerce business's like mine. My last software I paying more but it was much easier and simpler to use I think Ecom was once likely to have been great and tried to move forward but overcomplicated things and if they were to look back and rewind and move forward again it could easily be made a decent platform.
Inconvénients
First thing I was shocked with was the inventory sync Ecom charge a Premium price for a outdated system and it ONLY SYNCS 4 HOURLY OMG! you would expect this from a supplier but for Ecom site you anticimate more frequent, my last platform updated every 15mins its like rewinding back 20 years...
There are a load of Add on suck you in and charge you more to do the basics apps available which then puts you back in the place were you could have simply choose an alternative platform which does what it says it does.
If service providers like this were regulated like a finance company they would likely be fined a substantial amount.
I was told I would need a app for a Re-Pricer at a cost but infact that was wrong they do actually have one built in which was good it is a bit old school it only lets you inflate % and does not allow % &£ but still better than nothing. So for this its not bad as some software does not offer a repricer so a little credit there.
As for a bulk lister its about as useful as a chocolate fireguard unless you make endless templates its not that good to where it can pick things up like some other platforms out there but for individual listing or a couple at a time its probably ok I would say a score of 2 out of 10.
Pick list is available but again outdated you cant amend it or use it to match up orders but you can print packing slips add some more waste to the environment because your using outdated software but still its a way round.
Réponse de Web.com
Hi Peter,
Thank you for providing your feedback. We're sorry to hear you've had a frustrating experience, but we appreciate you bringing these issues to our attention.
It appears our team was able to contact you regarding these issues and we're glad you're willing to give us another chance to make things right. We look forward to helping you grow your business.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Annual plans are misleading - proceed with caution
Publié le 02/05/2019
Overall it's a decent piece of software but it does have several issues that make it hard to figure...
Overall it's a decent piece of software but it does have several issues that make it hard to figure out exactly what is going on sometimes with your business. The reporting is clunky and not customizable and some other features are dangerous if you rely on them but don't realize that the data may not be the whole picture like you think. Annual billing is misleading; The annual billing cost will be renewed, without warning, once you exceed the number of orders for the year. So if you sign up for the 100 orders/month annual plan and you use 1,200 order in 2 months then you'll be charged the annual price every two months, even though you'd pay far less than that by just paying monthly. So buyer beware!
Avantages
The software does a lot as far as multi-channel management. It's pretty easy to add new sales channels and then have it manage your inventories and listings. It's also very nice to be able to set up multiple warehouses and even have Amazon FBA fulfill listings for other channels.
Inconvénients
It still has some bugs. Be very careful when you download listings because it can create MCF listings inside of Amazon and you won't even know about it unless you go to Amazon and go to each of your products. Ecomdash doesn't notify you or have any way to tell that this listing creation happened. After talking with the support team it appears to be a bug and this can have huge implications for your business when trying to make simple changes or downloads. Also, it's a pretty simple piece of software that does some basic stuff well, but is not very customizable and won't offer you the advanced features you may be wanting. The reports are fairly simple and sometimes you'll have to pull multiple reports for usable info. It really needs some work on the types of reports and notifications that it claims to offer, especially with multiple warehouses. It shows "in-stock" for items that are out-of-stock in one warehouse, which is very annoying because different sales channels are fulfilled by different warehouses, but you'll never be able to see that in a report, so it makes for a lot of manual work and multiple reports to mesh to get the info you need. Also, the annual billing is very misleading and I'd be careful with that.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
The Most Affordable and Reliable Inventory Sync Software for eBay, Amazon, and Website...
Publié le 31/03/2018
Avantages
Once you understand the logic of the software it is excellent. We actually like that we can make changes at the marketplace, and simply have Ecomdash import the revised listing changes. When using other platforms we found that making changes on marketplaces directly would sometimes break the functionality between the two platforms. Not so with Ecomdash.
It has fabulous import/export features for products. The multi-Channel sync works really well. It has a bundle feature that we use all the time. It's really easy to list to all the marketplaces.
The UI is actually pretty good. Some have complained about it, but we have used a lot of other platforms, and this one works as good if not better than most. The product search function is excellent. It is actually way superior to any website platform product search we have ever used. It finds the products instantly. They should sell the search code to some of these shopping carts companies who have horrible built in search (All of them).
The Price is so affordable. It's pay as you go. Super reasonable rates, and can leave at any time. No stupid contracts, no BS! We love that.
We have never had any trouble with Customer Support. They always answered questions relatively fast, and it was always a qualified individual answering the questions.
Inconvénients
There are a few minor integration things that are missing. Such as a few eBay options we can't select. There are a few marketplaces we would like to list to that they are not integrated with.
It would be nice if they had 24/7 Support. But not a big deal.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
They will ruin your business and laugh at your depression/suicidal thoughts
Publié le 13/08/2021
Inconvénients
I was on a live chat with a customer service rep to get the issue of my products quantity not feeding from my FBA Amazon account to their dashboard and I followed the step exactly how I was told and it did not solve the problem but instead they back fed information to my amazon account that set all of my inventory to zero and made all 2000 of my listings set to stranded, which the majority are going to get auto-disposed of because yesterday amazon lowered my FBA storage limits to 1000 items from 3000 for Q4 (they do this to everyone) but they were not going to require me to remove inventory unless it became stranded. The auto disposal my account settings are set with just cost me $50,000 in product cost.
They completely destroyed my Amazon business and were unwilling to help resolve the issue in any way. My depression and suicidal thoughts tied into this because my amazon store was the last thing I felt could keep me going and I explained that to the rep I was talking too ([SENSITIVE CONTENT]) and he thought me contemplating suicide was funny. These people are the scum of the earth.
STAY FAR AWAY FROM THIS COMPANY!
Réponse de Web.com
Hi Zach,
Thank you for sharing your feedback. We're so sorry to hear you've had a difficult experience. After speaking with our team, we're glad to hear that they were able to work with you to resolve the issues. Please let us know if there's anything else we can assist with.
- Secteur d'activité : Vente au détail
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Incredible Inventory Management Software
Publié le 19/11/2015
Avantages
The software is fantastic. You're able to manage all of your inventory across all your channels in one location. Before ecomdash, we kept track of our inventory manually in excel and used different software to list to the different channels - it was a nightmare! Now we can list to all of our channels from one software and our inventory is synched across the board. And in addition to synching, you have really great accounting reports like COGS, sales tax, etc. - real time savers!
We researched vendors for two years and there are some out there that offer the depth of product but the monthly cost was just way beyond our means. Ecomdash provides a really affordable option for smaller sellers. Price is based on sales, not skus. What I like best about Ecomdash is the respect and support they give their clients - no one is too small for their attention. They are so very helpful in working with you and teaching you how to use their software to your best advantage. If you have a suggestion, the really listen and are continually upgrading in response to client suggestions.
There are too many features to list them all here - you definitely need to check out their website or give them a call.
Inconvénients
Like any software, there is a learning curve and it's taken me a bit of time to work out my system for listing product across the channels, but any time I have a question the support staff are right there to help me out. We sell a lot of one of a kind items and in previous software I pretty much created a listing at a time. In ecomdash, it's much faster to upload your data via csv file. Part of the learning curve is there are so many features that our previous software didn't have, so I'm learning how best to utilize them.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Do NOT use eComDash
Publié le 04/11/2022
I do not know what happened to this product in the past year. I suspect multiple acquisitions based...
I do not know what happened to this product in the past year. I suspect multiple acquisitions based on some changes to support quality, site changes, etc. But this was a good product for many years until this year. I cannot begin to express the frustration I've experienced with this product and the lack of service that they provide.
Avantages
This product was great until the past year. Easy to implement and manage.
Inconvénients
Just absolutely horrible customer service. The product stopped working for us and they are simply not willing to troubleshoot what is going on. There seems to be even a crucial knowledge gap from customer service on how their product even works.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Ecomdash is the best, cost effective inventory manager on the market
Publié le 15/06/2021
Avantages
Inventory management is the best aspect of this product. Not only are we able to send accurate inventory across several different marketplaces, but we can also set rules for each marketplace too. We can set products to have a max available quantity, send out a quantity reserve, and even submit products through the program itself without having to bounce between various marketplaces.
Inconvénients
Sometimes the software isn't quick enough to send out an inventory update when we run out of stock. This only happened when we were selling a crazy amount of inventory per day, but it still needs to be kept in mind when considering this product.
Réponse de Web.com
Hi! Thanks so much for sharing your feedback. Our team will be happy to hear you've had a great experience. Thanks again and we look forward to helping you grow your ecommerce business.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great product to sync your sites inventory across each other
Publié le 21/06/2018
Avantages
Very easy to use to sync inventory
They do a very good job of showing what is selling, so easier to keep items in stock
From our experience through the years, their customer support has always been very helpful.
Inconvénients
Can be slow at times, but for the most part is quite fast. At the moment, don't have anything else can think of. Most of the issues we have had, they are able to resolve or have a work around to make it work.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Still learning, lots of checkboxes, attributes, buttons and switches.
Publié le 09/07/2018
As a solo operation, (listing, packing, shipping, walkin customers in my bricks and mortar...
As a solo operation, (listing, packing, shipping, walkin customers in my bricks and mortar showroom), my time on ecomdash is limited. The program deserves a lot of time & attention to make it really fly. So I hope to put a full time employee to just keyboard into ecomdash.
Avantages
In depth & web based tool. It does all that you need once an item is set up correctly. We use several sales channels. Going on 4 or 5 years now with ecomdash. Subscription costs are reasonable. I actually look forward using it every day.
Inconvénients
Lots of bells and whistles, therefore a steep learning curve for me. However, support always gets me fixed when I screw something up.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ecomdash has completely revolutionized the functionality of our warehouse!
Publié le 26/01/2018
After months of researching and interviewing companies for the best software solution, we chose...
After months of researching and interviewing companies for the best software solution, we chose ecomdash. That was over a year ago now, and we've never second guessed our decision. It provides all the functionality we need to keep our business operations organized and centralized.
Avantages
What I like most about ecomdash is it is one central stop for all the functions our warehouse does. From inventory management to listings to shipping - ecomdash does it all.
Inconvénients
Customization. I wish there were a few more options to customize the look and functionality. For example, custom reports, custom dashboard, custom pick-list and packing slips. Every business has it's own idiosyncrasies that it would be great to have a software that could meld even better to my unique business model.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Company To Work With! Excellent Software and always improving!
Publié le 29/09/2016
From installation to learning the software Ecomdash provides an incredible team and Resources to...
From installation to learning the software Ecomdash provides an incredible team and Resources to get up and going quickly and easily. The features for the money is unbeatable! You get all the features from day 1 and you don't have to spend all your profits to get a good system. The company is innovative and always adding new features and improving ease of use. It is the most User Friendly inventory management software I tried. Give them a try!
Avantages
Features included: Inventory Management, Order Management, Fullfillment Management, Quickbooks Integration, Accurate Listing Ability, from DAY 1. Ease of Use and Customer Service Team are always available if you run into something you're not sure about. Unbeatable value for the price!
Inconvénients
Really Nothing. I can't say there is anything bad about it.
- Secteur d'activité : Entreposage
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Stay way don't believe fake reviews.
Publié le 03/11/2016
Well.......was thinking to use them based on previous reviews that I was reading and the value for...
Well.......was thinking to use them based on previous reviews that I was reading and the value for the money. As a new and small company thought what could go wrong. As a none technical person I oped for their $99 set up.. they promised 15-30 phone call for set up, that my account will be integrated, sync and that I'll be ready to go and simply start doing business. But It wasn't like that at all. Phone cal came in simply to ask for more info and was around 5 minutes. After that I wanted to upload my whole inventory and integrated but because my Amazon.com already downloaded a few listings, the support person (which I think knows what she's doing) wanted to link these to all my channels. I tried to explain via so many emails back and forth that this is not what I'm looking for and really need my inventory uploaded she kept going back to the Amazon.com listings and try to connect these one. So I after 1 weeks talking to the walls I agree to continue with these few listings, but found out that because these listings are FBA listing, you can't integrate them to other channels. Or maybe they can but she didn't know how and couldn't help me. What it did it converted all the listings to 'none amazon fulfilled listings'. So I had to go and manually changed everything back to Amazon fulfilled. So if you sell FBA.......stay away and you will not get adequate support from them, only 5 miles long emails with instructions.
Avantages
Looks good
Inconvénients
Doesn't work
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
We began using this with excitement and an open mind.
Publié le 31/03/2018
As an inventory based platform Ecomdash should be more open architecture.
As an inventory based platform Ecomdash should be more open architecture.
Avantages
We very much liked the customer service. However, the recent change to "leave a message and someone will get back to you" isn't met with much enthusiasm. Indeed someone does get back, and sometimes within minutes.
Inconvénients
There are certain instances where a simple switch would be all the difference, but it isn't there. The software could use the ability for the user to change things for themselves.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Finally, something that ties all the marketplaces together!
Publié le 14/08/2018
Avantages
Works with all the major marketplaces. Works with Quickbooks online. Perfect for a small operation to help with listing to multiple marketplaces and some major shopping carts, helps with order processing and shipping. Not too hard to put together.
Inconvénients
It is very much do it yourself for the set up process. For a small number of SKU's this is a perfect fit. For larger numbers of sku's not so much. Also there is no easy way to add a back up supplier to your inventory items.
