Avis clients sur Stax Bill
Stax Bill
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36 avis
- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Small Business Best Friend
Publié le 03/04/2024
Great experience, and customer service is QUICK and stellar. I'd absolutely recommend Stax to any...
Great experience, and customer service is QUICK and stellar. I'd absolutely recommend Stax to any Small Business.
Avantages
I loved the ease of adding clients, customization, the ability to send straight to their emails, I loved tracking AP/AR - all of it was so, so user friendly. Stax Bill also has a function where they give you a huge "run down" of all trends, marketing sectors, & accomplishments over a week/month/year. Very helpful to visually see what's going on!
Inconvénients
Sometimes invoice payment history before a certain date would just.. Vanish.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Satisfied stax user
Publié le 12/11/2024
I found thisnsoftware while looking for a cheaper and better alternative to the high fees my client...
I found thisnsoftware while looking for a cheaper and better alternative to the high fees my client is paying to his merchant. We onboarded ourselves without too much trouble and have been satisfied with the service. I also introduced it to another client and they loved it so far.
Avantages
Stax is easy to use and navigate, straighforward and user friendly menu.
Inconvénients
Time it takes to deposit the funds, usually 3 days
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Need to change a product's price for all customers? Look elsewhere.
Publié le 21/11/2017
Avantages
There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system).
I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.
Inconvénients
Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well.
Previously there was a frequent issue with their Authorize.net gateway integration that would show payments in an "unknown" state without notifying us, leaving the customer account in a weird limbo state. We've wasted hours manually looking through customers to fix, and hours working to satisfy justifiably upset customers. Has since been fixed for the most part, but "unknown" payments still crop up sometimes.
Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions. We have a price change, and WE HAVE TO WRITE OUR OWN CUSTOM CODE TO CHANGE PRICES on all of our active subscriptions. The inactive ones? They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices.
We never thought that price changes would be a missing feature for a recurring billing system. Hopefully this information is helpful to someone else.
WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon
Réponse de Fattmerchant
Hi,
Thank you for taking the time to post a review of Fusebill. At Fusebill we value all feedback from our customers, and we use it to constantly improve. Our Customer Experience team would like to connect with you to discuss your concerns as we strive to ensure the satisfaction of all of our customers. Please reach out to us by email or a phone call to Fusebill Support.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Fusebill Subscription Software
Publié le 18/02/2020
We reviewed their features and compared them to other subscription software systems. They will do...
We reviewed their features and compared them to other subscription software systems. They will do our invoicing and interface with our other systems.
Avantages
Our company chooses Fusebill as our Subscription Software and Billing System. We are in the process of implementing it now with our internal systems. Great standard accounting reporting.
Inconvénients
One of the limitations is the number of API transactions per day. They use more batch systems instead of real-time transactions. They are used to be the complete billing system.
Pourquoi choisir Stax Bill
To buy an off the shelf solution.Pourquoi passer à Stax Bill
A more friendly user interface and we like the people and the CEO.Réponse de Fattmerchant
We are really excited to be working with CCM and being a partner in your continued success, Tony. Thank you very much for the review.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Assertive Payment Processing Approach
Publié le 22/04/2024
Stax Bill is an impressive payment processing approach for enterprises.
Stax Bill is an impressive payment processing approach for enterprises.
Avantages
Stax Bill makes the payment and the process of billing speedy and error free.
Inconvénients
Stax Bill has attained all the accounting requirements for companies.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Support, Excellent Team, and Ever Improving
Publié le 30/05/2019
Fusebill really listens to their customers and they care! They are very helpful in finding...
Fusebill really listens to their customers and they care! They are very helpful in finding solutions to any issues and always come up with some work around.
Avantages
Their support team is amazing! Very quick and helpful responses by phone, chat or email. Also, they are always improving. I'm loving their new dashboard customization.
Inconvénients
Invoices are written in stone and once posted cannot be edited in anyway unless deleted (this causes movements on the GL). Reports aren't great but ALL the data points are there so if you are an Excel wiz you can make some serious magic. I wish they would become best friends with ChartMogul.
Réponse de Fattmerchant
Thanks for the great feedback, Ann. I'll pass your kudos on to the team and I'm sure they'll be pleased.
We are continuously improving our efforts based on valuable feedback from users like you. Our customer experience team will be in touch shortly to gain any additional insights you may have on the reporting capabilities of Fusebill.
We look forward to play a continued role in your success.
-Jacob Varghese
VP, Marketing
Fusebill
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Fusebill has gone over and above
Publié le 18/09/2017
Avantages
We had a unique situation with our business and the Fusebill team went out of their way to find a solution. They were able to build an API into our CMS software that our business has to use to integrate the software flawlessly! We have used Fusebill for almost a year now and couldn't be more pleased with our decision.
Inconvénients
So far there are really no cons that come to mind. Maybe that the dashboard isn't customizable although the dashboard they currently have seems to have everything anyone would want on it.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Could be better
Publié le 31/05/2019
Avantages
If we talk about features I think it is one of the best. They need to make sandbox environments better. UX should better and easy to use. It is slow and complicated.
Inconvénients
Subscription and Term Management. They way it is done I think meets our expectations as much possible.
Réponse de Fattmerchant
Thank you for your feedback. We are glad you think our features are among the best. Hope you are enjoying the benefits of our most recent upgrade which deal with some issues you mentioned. Our customer experience team schedules meetings with all customers but do feel free to reach out to us if you think there is something crucial to your specific needs, that we can immediately address. We always welcome all opportunities to improve our solution.
Jacob Varghese
VP, Marketing
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Complex But Useful
Publié le 05/06/2019
Avantages
Ease of use for our customers allows them to have a self service billing portal
Inconvénients
Some processes are complex and not very intuitive
Réponse de Fattmerchant
Hello, Thank you for your feedback. Please do not hesitate to contact our friendly customer support team if you require additional assistance.
- Secteur d'activité : Marketing et publicité
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Saves me a lot of time and money
Publié le 16/06/2015
The user interface is very easy to navigate. In a few clicks I can open plans and make them live....
The user interface is very easy to navigate. In a few clicks I can open plans and make them live. Everything is highly functional, and even if you have any questions, the customer support is always here to answer. This is a great tool for subscription management.
Avantages
Intuitive, functional, great support team
Inconvénients
I can't add nothing here so far.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Una opción mas para tener control de la facturación y gestión de suscripciones.
Publié le 02/05/2023
Es una buena opción para realizar la facturación, pagos e ingresos de una empresa, pero su...
Es una buena opción para realizar la facturación, pagos e ingresos de una empresa, pero su implementación en pequeñas empresas no puede ser debido a su costo.
Avantages
Simplifica la facturación de una empresa, además de facilitar la gestión de suscripciones automatizando los procesos que hay detrás de ello,
Inconvénients
Su costo es excesivamente alto comparándolo con otros programas que ofrece el mercado, por lo tanto puede no ser una buena opción para pequeñas y medianas empresas.
Alternatives envisagées
Recurly
- Secteur d'activité : Système judiciaire
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Revisión de Stax Bill
Publié le 26/08/2023
En general la plataforma es buena para trabajar con clientes, sus pagos, facturas, créditos y todo...
En general la plataforma es buena para trabajar con clientes, sus pagos, facturas, créditos y todo lo relacionado. Esta bastante bien.
Avantages
Sencillo de usar para rastrear clientes, pagos, facturas, créditos y todo lo relacionado con los clientes.
Inconvénients
Creo que es un poco caro para algunos usuarios.
- Secteur d'activité : Recherche
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Experiencia con Stax Bill
Publié le 01/09/2023
Stax Bill es sencillo de usar y eficiente, lo que representa una facilidad y más accesibilidad para...
Stax Bill es sencillo de usar y eficiente, lo que representa una facilidad y más accesibilidad para los clientes.
Avantages
Fácilmente accesible, organizado y eficiente lo que representa una mayor facilidad para los clientes.
Inconvénients
Existen algunos errores con los métodos de pago.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Fusebill for mHelpDesk
Publié le 13/06/2019
Avantages
The Self Service Portal for our customers
The ability to auto update experiencing cards
Ease of changing/upgrading subscription plans
More Secure
Inconvénients
Minor glitches
-Address fields sometimes malfunctions when updating billing info
- If another account is open in the same browser, sometime accounts will mimic the changes or another
Réponse de Fattmerchant
Hello Meeka,
Thank you for your feedback. We are glad that you are enjoying the auto updates for expiring credit card, ease of modifying your subscription plans, and the security.
Do not hesitate to report any issues you may find and our CS team will be glad to help out. We continue to take all feedback into our development road map.
Jacob Varghese
V.P. Marlketing, Fusebill.
- Secteur d'activité : Appareils médicaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love the Software
Publié le 31/05/2019
My overall experience has been a great one, thank you.
My overall experience has been a great one, thank you.
Avantages
I like the ease of it all. Love the new features. This makes it so much easier to find out what cards are about to expire. If I need help, when I call customer support they are there to help. Even if I have to leave a message, they get right back to me.
Inconvénients
The thing I liked lease was the credit card expiring notice and also it would be nice to have this feature for expiring subscription plans as well.
Réponse de Fattmerchant
Thank you for taking the time to leave your feedback for us, Jessica. We are glad to hear you are loving our new features including the easy visibility into credit cards that are approaching their expiry dates.
We're looking forward to continue to play a role in your success.
Jacob Varghese
VP, Marketing
Fusebill
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Underestimated
Publié le 31/05/2019
It's been great integrating into our CRM platform. We are now able to see everything all in one...
It's been great integrating into our CRM platform. We are now able to see everything all in one place and then dig in with direct link to Fusebill UI.
Avantages
The interface is very modern and pretty easy to use. Some things are buried and hard to find, but after a few weeks of usage it really becomes second nature and overall very satisfied.
Inconvénients
Not too much. There are a few things that could be more visible and easy to find/locate for first time users, but as I mentioned after the learning curve it is a pretty easy to use interface.
Réponse de Fattmerchant
Thank you for taking the time to leave a review, Mike. We look forward to continue working with the team at mHelpDesk and your suggestions to improve our solution.
Jacob Varghese
VP, Marketing
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Fusebill for Startups
Publié le 31/05/2019
Company needs to step into the world of real accounting.
Company needs to step into the world of real accounting.
Avantages
As a first step into legitimacy for a small startup fusebill covers all the bases.
So far my favorite part is the customer service. Weekly meetings with your rep are very helpful.
Inconvénients
The UI is confusing. And as far as navigation goes there is just not enough emphasis in UX
Réponse de Fattmerchant
Thank you for your valuable feedback, Stephen. We are glad you find the customer service and weekly meetings of value. As we continue to work with The HOTH, we look forward to your suggestions that will help us serve you even better.
Jacob Varghese
VP, Marketing
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good for the cost
Publié le 15/07/2019
Avantages
Easy of use. Pretty easy to get set up on and works well for our customers.
Inconvénients
Change is always hard so getting set up wasn't the easiest process but that is more internally then has to do with the system.
Réponse de Fattmerchant
Hello Selena,
Thank you for taking the time off to provide a review. We are very glad that Fusebill adds value for your customers and look forward to continue working with the mhelpdesk team.
-Jacob Varghese
VP. Marketing
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fusebill Review
Publié le 05/06/2019
Updating payment and account information for customers and upgrading their subscription
Updating payment and account information for customers and upgrading their subscription
Avantages
The easy navigation and ability to update accounts for customers quickly
Inconvénients
Non come to mind at the moment. I have had a very positive experience so far.
Réponse de Fattmerchant
Hello Niahmu,
Gret to hear that your experience with Fusebill has been positive. Thank you very much for the feedback. We really appreciate it.
-Jacob Varghese
V.P. Marketing, Fusebill
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Provenance de l'avis
Note globale
Fusebill changed our business through automated billing
Publié le 16/04/2012
Fusebill is a great team to work with. The service provides a broad range of features that support...
Fusebill is a great team to work with. The service provides a broad range of features that support both credit card and invoiced customers. They really know their stuff when it comes to the challenges of recurring billing in a cloud world.
The interface is straightforward to use, and the reporting is excellent.
Most importantly, the on boarding and support teams have been very responsive, and very helpful. They even go the extra mile to give you new ideas for new packaging and pricing your own services.
Avantages
Breadth of features suits our business
Super responsive and great personalized support. You really get the sense that your business and success matters to them.
Lets us free up our development team to work on our product, not on billing issues.
Inconvénients
We still need to have a payment gateway for credit card processing. At least we now have the choice of the processor we want unlike Paypal, where we found out several months too late that we couldn't process AMEX because we were located in Canada.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Publié le 25/10/2016
- Secteur d'activité : Organisme social ou civique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Excellent Invoicing Solution With Valuable Integrations!
Publié le 27/09/2018
Avantages
Fusebill has been awesome in helping us clean up our accounts receivable department. I'm sure every Operator can attest to how messy it can get in this department without strong systems. Fusebill helped us get our regular customers on track with receivables and integrates right into Salesforce making it a breeze!
Inconvénients
It took some time to update all our accounts in the system to track them moving forward. However, this would be with all systems! Otherwise no complaints!
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Easier for me, easier for my customers
Publié le 26/06/2015
I run a business where easy subscription billing is key. I provide services for my customers, and...
I run a business where easy subscription billing is key. I provide services for my customers, and in the time I've spent face-to-face with them, I found that they didn't like our previous billing method; it was cumbersome, slow, and not at all user friendly. People complained a bunch. We switched to the Fusebill platform and saw a big difference in the function of everything straight away. Not only does it save me and my partner a lot of time, but its easier for my customers.
Everything from invoicing to subscription billing and one time payments work better. Customer management and analytic tools are better. Everything is exceptional. When we decide to run promotions, it is easy to implement them without any downtime.
I'm also very pleased with the customer support; Fusebill really takes care of their customers.
I run this business without a lot of help from others, and billing used to be a major to do. Now --not so much. The analytic tools help me see everything very clearly. Its really better than I expected.
- Secteur d'activité : Internet
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Una opcion a considerar
Publié le 11/11/2022
Avantages
Su interfaz es bastante limpia y agradable visualmente, ademas de que me permite actualizar de una manera bastante eficiente y rapida las cuentas de mis clientes.
Inconvénients
De momento, no he encontrado ningun punto negativo, lo cual es una señal sumamente positiva a la hora de elegir el software.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 2–10 employés
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Provenance de l'avis
Note globale
Publié le 03/11/2017
