Avis clients sur Brandwatch

Vraiment nous aimons brandwatch car nous obtenons de meilleurs résultats et nous gagnons beaucoup de temps. Nous avons toujours trouvé et fini par travailler avec des joyaux authentiques sur la plate-forme, et sinon cela aurait nécessité un gros investissement de ressource

Accessibilité réduite au moins stable longue période d'attente de résultats

The metrics are very clear and pretty easy to use once everything is setup.

Overall, there is far too much clicking just to schedule a post. And then if you copy/paste a post it's even more painful.

Publish, Engage and Measure are the best features for me. I do a lot of reporting and measure is great for time-saving on that.

Bulk-labelling would be incredibly useful.
The new engagements reports don't sync up correctly with our current reporting but I'm very excited to see that get up and running properly.

We solely use the software for measurement and it works great for us. It makes is really easy to visualize how our clients perform across multiple social platforms at once. The export options are good and the generated reports look great. It would be even better if the reports allowed for further customization; advanced period comparison, layout options etc.

The measurement view could be better organized when working with multiple clients. It can be difficult to focus in on one client at the time without using filters. Also, it can be really slow but that could be down to the amount of data being processed or the use of Angular :-)

Customer service is prompts and helpful.
The calendar view for upcoming scheduled posts is helpful

Always seems to be under maintenance, disconnected accounts happens frequently, previews have issues with spacing/layout requiring the browser to be refreshed which is just annoying, lots of improvements that can be made but overall a decent software to use

Good communication, easy to use interface and happy to help account management team.

Reporting dashboards are all well and good but the exportable reports do not offer enough of a visual representation of performance, it’s all excel.

100% flexibility and scalability. it can be used by any type of user and it can scale to any company size and need

to leverage it at fool capacity it require some serious skills in query wirting

Brandwatch provides data visualization tools that make it easy to analyze and present data in an understandable way and it allows users to customize their dashboards to track and analyze specific metrics that are important to their business.

Brandwatch can be expensive for small businesses and startups, as it is primarily designed for enterprise-level businesses.

Brandwatch is the best Social Listening tool.

We can go and go deeper in and Analysis of Conversations.

The levels of data that are available for reporting. The publishing capabilities and how easy it is to publish.

Dashboards should sort a lot of these, but having Twitter stats on a post by post basis, having greater analysis of labels, making it easier to retrospectively tag labels, and having dashboards which can show full content performance metrics that matter to us across all platforms (specifically Facebook, Twitter, Instagram, YouTube).

Falcon is user-friendly and helps me plan and schedule content in advance. It also gives me an easy way to gain insights on the performance of content on social media. It makes community management a breeze as well.

It would be great if we could make carousels or upload multiple images directly in Falcon.io without the hub app.

Engage function is really great. The scheduling function is great for Twitter, Facebook, the new Share function is great for sharing drafts with people not on the platform - can you add the share function to every draft page so you don't have to add Labels to get the right content?

1. You can't boost from the page. This means that any post you are putting money behind, you have to use creator studio for.
2. Multiple photos to Instagram. Again, need to deflect to Creator Studio for this.
3. I feel the Calendar functions could be better so that you can use it more in planning.

It's very user-friendly and easy to use. The statistic utilities are great. Very good that you can connect your organization's social media accounts without involving your personal account.

It needs more features. One would like to control all aspects of, for example, your Facebook-page via Falcon. Including the cover. It also needs to include Instagram DMs. There is a big delay from when the first comment is visible within Falcon from when it's done. We've also experienced big delays when it comes to controlling comments in big advertising campaigns. We where also promised that we could, via Falcon, connect all our organizations accounts, even the local branches own accounts. But that didn't work.

It is an all-in-one tool for social media management, social ad buying, social listening, and reporting. I really like some the publish module and the ease of scheduling content as well as being able to collaborate on content. I like the content pool feature as well. And, having Instagram story scheduling is really nice because not everyone offers that. It's very easy to set up and manage teams and accounts. The social listening and alerts are really helpful and you're able to set things up and automate where you need to. Reporting is super helpful to have in one place and export in an easy to digest way.

There's some features that are limiting in the publish module but it isn't anything major.

Working with Falcon is "smooth" and very intuitive, it's easy to approve/deny content and we like the way of creating stock content for our international colleagues. Furthermore, the communication with the "Superninjas" works fast and their tips and tricks are mostly very helpful.

The limited possibilities (e.g. no display of FB wall posts) of Falcon's Community Management.

The ease of copying and scheduling multiple posts to different platforms. And the overall calendar view is a great way to see what is coming up and where you are missing things.

Sometimes the measure feature does not match up with the original platforms which makes it difficult to keep track of results.

I like the fact that I can collect all our social media doings in one hub, and feel that thou I have been using Falcon.io for a while there is always some untapped potential, waiting to be realized. The dialogue with the company also seems to have the customers best at heart, and staying in tune is really easy. The inspirational sessions set up by Falcon.io providing inspiration from across the globe is a big plus.

We have some challenges with multilingual posts, and every now and then there are some small kinks in the interface that usually get ironed out pretty fast.

Falcon is very easy to use for scheduling social media posting and analysing the data and insights. The graphs available when analysing the data are particularly useful and user friendly to interact with and understand and for simple scheduling posts, Falcon makes it very easy to do so. The customer support team is always quick to respond to any queries I might have and usually do a good job of fixing any issue I am having.

Where Falcon could improve is with it's scheduling system. As it stands, Falcon cannot be directly used on desktop to schedule or post carousels on Instagram. This can be done by using their Falcon Hub app, but is a pain to use, and still rather than schedule posts, it simply populates the necessary fields into the Instagram app itself.

The possibility of use all of our social media channels in one plataform.
Easy to schedule and copy posts to another network.
Content pool is really interesting to view what our team is working out.
Stock and campaings.

Some channels disconnect sometimes.
Metrics and informations available is not too useful (at least for us).

Very easy to learn, very easy to continually use every day.

There is nothing about this product that I do not like.