Avis clients sur SAP Customer Experience

J’ai apprécié la modularité de l’outil.

Je trouve que l’ergonomie de l’outil est perfectible

The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector.

It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use

The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.

I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis

SAP offers a lot of features than can address most of the possible business cases.

The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors.

Can be customized according to user requirement with the help of Enhancemnets and ZTables.

Standard table entries cannot be rectified directly and correction programs need to be build.

It is efficient tool for business , company mainting their inventory management , account side , as part of telecommunication industry we use this software for maintaing Modems, Drop wire , Rossets and this software make our job more easy.

My use on this software is limited as per my job requirement but one thing that i would share that instead of codes name enrty would be easy

SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

This is a SAP product and has seamless integration with SAP ECC and Hybris billing. Therefore, this product is very convenient to use in marketing and sales. SAP ECC takes care of the operations piece.

This tool needs to improve more on graphical user interface. The present user interface is also good but it would be better if we can see more functionalities like graphical tracking the sales calls with customer etc.

I really like that I'm able to make orders that can automatically be handled by our production team, that are in a different town.

It takes a lot of effort to install this in your company, and it's so difficult that you need experts to adjust settings.

A multitude of functions that can be used on a daily basis.

It is quite complicated, has a lot of functions, but you need to know the names of these transactions in order to use them.

I like the extensive set of tools and capabilities that SAP Customer Experience offers, which makes it simple for businesses to manage client contacts, track customer data, and assess customer satisfaction. The platform's real-time data helps organizations understand client behavior and make wise decisions, allowing them to respond quickly to changing customer needs. Businesses can tailor the client experience to their specific needs thanks to the platform's inherent adaptability.

Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms. For users who are unfamiliar with the SAP platform, it may not be the easiest to use.

I have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations -

- Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points.

- SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors).

- It is easily integrated with various SAP and non-SAP products like Identity management (IDM), 3rd party tools and ECC system

- User access and administration is controlled through business roles maintained in SAP CRM system

- Configuration required for running the various models (sales, consumer, etc) is maintained in ABAP backend in SPRO

- Also, it is rated very high in terms of its Scalability and real time analysis and monitoring of Sales (provides a holistic view as needed)

- Web UI (User Interface) helps user to enable & utilize business functionality extensively at one single point of source through replication process of business partners

I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times.
Also, the cost of installation, product keys, maintenance, operational cost is high

But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.

Easy to keep track of and work through customer complaints. This is a great tool for surveys to inquire about the customer experience.

Training can be cumbersome and difficult to work through

Ticket management, Customer interaction logs, Customized reports, Ease of integration with existing SAP framework

Complex transaction codes, Poor UI, slow processing speed

What I like most about this software is the ease of use. Even on others versions! The colors, the presentation and more!

It is hard to say what I like least. For I am now thinking of what can be said. This means, I had a great experience!

Its architecture mesh up. Hybris has some very elegant sub solutions in its high level solutions.

The documentation still needs a bit improvement, although it has improved a lot in last few years

Multiple channels (B2b,B2C, marketplace)
Multicountry, multilanguage, multicurrency
CMS
Ready to go template

not adapted for small projects and business

CRM has a great user portal. There are a lot of fields, but they are all useful. The depth of the tool is not overwhelming. It is easy to navigate to any screen with the navigation buttons. This system makes for easy integration with other payment and related software. This tool is very customization to fit the needs of any organization.

There is a lot of information to learn in order to quickly and effectively navigate this tool. This can be overwhelming for beginner and intermediate users.

The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

The ease of implementation and integration with the other existing software makes it easier for industries to accept this software

The GUI is based on transaction codes which makes it the ledger of time for the end users to get hold on this software

The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

SAP is a very complex tool and can move depressingly slow. I utilized SAP in a warehousing environment and found this snail movement to become increasingly frustrating because of our inventory growth. One of the biggest drawbacks in my opinion is that you have to use SAP integration tools for fluidity. Not to mention SAP is NOT cheap. This robust tool is very expensive and in my opinion, useless if you do not have the proper integration tools to work with it.