Avis clients sur Salesforce Sales Cloud

Optimisez votre processus de vente avec Salesforce Sales Cloud : une solution CRM complète pour gérer vos pipeline, vos relations clients et augmenter votre productivité"Voici quelques points forts de Salesforce Sales Cloud :Flexibilité : Salesforce Sales Cloud permet aux utilisateurs de personnaliser les pipelines de vente en fonction de leurs besoins spécifiques, ce qui permet une meilleure gestion des opportunités d'affaires.Suivi et analyse : Salesforce Sales Cloud offre des outils de suivi des performances et de reporting pour suivre les résultats des ventes et identifier les opportunités d'amélioration.Collaboration : avec Salesforce Sales Cloud nous bénéficions des fonctionnalités de collaboration pour les équipes de vente, ce qui facilite la coordination et la communication entre les membres de notre équipe.Intégration : Salesforce Sales Cloud est facilement intégrable avec d'autres outils d'entreprise tels que les outils de marketing et d'analyse.

Voici quelques points faibles de Salesforce Sales Cloud :Coût : Salesforce Sales Cloud peut être coûteux pour les petites entreprises ou les entreprises qui n'ont pas besoin de toutes les fonctionnalités proposées.Complexité : Salesforce Sales Cloud peut être complexe à utiliser pour certains utilisateurs, en particulier pour ceux qui n'ont pas une bonne connaissance des outils de gestion de la relation client. Il peut être nécessaire de consacrer du temps pour maîtriser les fonctionnalités avancées.

bon système
exploitation facile
mise a jour simple

manque de rappel afin de rien loupé
améliorer la traçabilité des actions dans sa fonctionnalité

Le logiciel est parfait, un CRM simple et bien expliqué pour une utilisation quotidienne

Le logiciel n’est pas si simple à manipuler.

CRM efficace et complet. Répond parfaitement aux besoins des commerciaux

Le design mériterait d'être un peu plus moderne

Simplicité, fluidité, design, appli mobile

Rien de spécial car une formation a été dispensée

Mon utilisation est relativement limitée : suivi des offres commerciales, mis à jour des plans merchandising, messagerie. Son côté intuitif et sa mise en place simplifiée est appréciable, pas besoin de compétences particulières requises pour se faire la main dessus. J'apprécie la messagerie. Ayant en charge le digital learning auprès de la force de vente, elle m'est très utile pour commenter ou aider les commerciaux terrain, la notification par mail est très pratique.

L'interface de la page d'accueil mériterait d'être repensé, trop d'infos inutiles affichées à mon goût. L'outil est plutôt intuitif, bien pensé mais je n comprend pas certaines choses : pourquoi le retour en arrière est si mal fait dans la navigation des fichiers, on retombe à la racine et l'on est obligé de refaire le chemin en entier ?!

Useful - easy to use - impeccable rien à dire

RAS pour le moment - créer une application mobile

Un outil pour aider à faire des calculs et le suivi des ventes rapidement

Des inconvénients surtout au niveau de l'utilisation au début

Encore peu utilisé mais c'est quand même un bon outil. Quelques bogues dans notre intégration malgré tout

Plusieurs bogues rencontrés jusqu'à present

Le calcul automatique qui simplifie la vie.

Un peu dur au début de le prendre en main.

tres bonne application normalement parmi les leaders dans le domaine

pas de difficultes jusqua present as i know

Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included .
There are out of the box functionality which helps the business with multiple automation tools etc.
There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools of salesforce such as workflowes , process builder , flows which are used to automate things such as record update or sending a email to the client automatically.
We can build lightning components which can be used as a User Interface by the client to add the details and interested area.
Leads can be generated through multiple campaigns where a client login and shows interest in some products . Those leads are assigned to a queue or a particular team using Lead assignment rules so that they can work on it and convert the Lead .
Salesforce is a cloud based technology so it is available with you wherever you go . The data will be stored in Salesforce itself and there is no chance to lose data of clients .
Overall its a great package provided by Salesforce to large business to make things easy for them.

The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology .
They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load .
The mobile experience on Tabs is not that great and can be improved.

It's great that you're able to work with so many different programs. It's great that you can tailor it to your company's specific requirements, too. Salesforce provides some of the best and most user-friendly workflows we've ever encountered. Salesforce Sales Cloud's scalability is another feature I appreciate greatly. There are few CRMs that cater to a wide range of business sizes and can be scaled up or down as the needs of the organization change.

Overwhelming when implemented incorrectly. There are times when it's difficult to keep track of everything. Small-business pricing might be improved, in my opinion. Also, there is a learning curve, but that's fine because CRMs are all the rage these days. I've utilized up to this point.

Once your team is educated, the available CRM options are endless with this software.

Can have a steep learning curve in the beginning.

I've been a salesforce administrator 3 times. At one of the companies we integrated nearly everything into salesforce. The joke was the janitor couldn't take out the trash without a salesforce entry.

It does some things well. But, over the years it has become too bloated. Small companies just don't need all the functionality and costs.

The cost has gotten too high. There are competitors on the market that do it very well for a lot less. Programming used to be pretty easy. That has gotten more difficult over the years. To the point where I am no longer a fan. I am a firm believer in CRM. I built my first CRM from scratch in 1988. There was no shrink wrap back then. But the program has gotten bloated and suffers from mission creep.

Easy to manage sales data and records at one place which helps us to track and monitor sales reports any time as well as dashboard

sometimes it feel very boar to feel data and update it for salesperson or managers, so the company needs to hire a salesforce guy to manage it

Tons of different features available if you can figure it out. Reporting is amazing on dashboards once developed properly. Functionally works well on mobile devices as well

Hard to use. Hard to setup and very costly if you’re a small to medium sized business. Unless you have total buy in and an implementation team it will be hard to be successful using this software. The cost is very high but you also get an extremely intuitive CRM with reporting.

- Great for organizations for scaling since it has whole ecosystems built into it-

- a lot of customization is required to get the tool to operate the way you need it to- a dedicated resource is needed to help maintain and manage the tool and great resources are a necessary investment

Salesforce is a great platform to track deals and opportunities within a company. It makes it easy to collaborate and track business progress.

I wish there was a way to avoid duplicate entires from multiple parties.

Customizable: Salesforce Sales Cloud is highly customizable, allowing users to tailor the platform to their specific business needs and processes.

Learning curve: The platform has a steep learning curve and may take some time to master.

We use salesforce leads on our website collected through gravity forms pushed from wordpress to salesforce. The push seems to happen instantly and it is easy to test new forms because the leads show up instantly

It has been difficult getting extra details to show up correctly. Sometimes leads get pushed twice adding double notes. We could never figure it out so we just lived with it.

What I like the most with Salesforce its automation and analytics. It makes our job easier as an admin to maintain the application and and also to manage different end users that rely on its function to deliver the needs of the business.

The complexity. Sometimes its very hard to do some task since the application it self is designed with such complexity. Sometimes I found it hard to follow some procedure in salesforce specially when handling it for the first time.

Helps maintain account and lead level data connected (hyperlinked)
Easy storage of every information at all stages of the sales funnel
Intuitive reporting and dashboard

High price
Complicated implementation
Customer support is not as great as HubSpot

Salesforce is probably the most functional CRM tool on the market, and one of the easiest to set up and use. It worked right out of the box, and we have continued to expand the features we use. One of the best things are all the plugins available, which allow you to customize the environment to fit your business' specific requirements. Our revenues have doubled consistently year-to-year and our customer satisfaction ratings have improved dramatically since we began using Salesforce. My team has threatened to revolt if we ever consider moving to a different platform.

The licensing structure favors larger organizations, but the fees we pay are still reasonable for the value we get from the product.

Salesforce is an excellent tool that is very useful and budget-friendly, and it already has a lot of features to run regular tasks, arrange help tickets, and set reminders for important to-dos, whether they are urgent or not. It's also useful for integrating with other software for easier management, such as calendar apps. It includes sorting, categorizing, and marking filters, as well as a search tool.

The only thing I found was that getting to where you want to go in this CRM took a lot of clicks. To open a specific ticket, for example, you'd have to first open a demo page before being able to open the ticket with the actual material. Although the site mapping was improved internally to and the amount of time it took to navigate from one page to the next. So far, it is the only disadvantage.