Avis clients sur When I Work
When I Work
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1148 avis
- Secteur d'activité : Agriculture
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
When I Work est un logiciel de planning
Publié le 20/09/2023
Avantages
La planification en temps réel de When I Work est très efficace
Inconvénients
La fonctionnalité de gestion du temps doit être améliorée
Réponse de When I Work
Hi Laureine,
Thank you for your time in sharing this review with us.
We are glad to hear that you're finding the scheduling feature to be an efficient option for your workplace.
If there is any specific feedback or issues you're encountering with Time Clock & Attendance, we'd certainly be happy to help. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ to connect with our Customer Care Team.
Thanks again for your time.
Best,
Chelo
- Secteur d'activité : Médias de diffusion
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Gestion de temps
Publié le 18/09/2023
Avantages
Très facile à utiliser avec un interface conviviale, il permet de gagner du temps, création et modification des horaires des employés
Inconvénients
Il est des fois difficile de planifier la disponibilité en entier
Réponse de When I Work
Hello Issifou,
Sarah here from the Care Team at When I Work.
Thank you for taking the time to review the When I Work app and provide your honest and thorough feedback.
We are thrilled to hear that you find the user interface easy to use and that using the software saves you time. That is crucial when running a business!
Regarding planning availability, we would love to hear more about this and any feedback you have. When you have a moment, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ with any details you can provide. This will enable us to review and track this feedback for future developments.
Thank you, again, for using When I Work and reviewing the features. Please don't hesitate to let us know if we can ever be of further assistance.
Take care,
Sarah
- Secteur d'activité : Internet
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
word
Publié le 25/02/2023
Très utile à utiliser
Très utile à utiliser
Avantages
Très utile pour l'utiliser pratique simple
Inconvénients
Il faut payer tous les mois D d''d'dkdkkd
- Secteur d'activité : Automobile
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
When I Work Makes My Scheduling Easy!
Publié le 15/11/2023
I was first introduced to When I Work when I started working here as a call-center agent five years...
I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.
Avantages
I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.
Inconvénients
I honestly can't think of any. I love this product.
Réponse de When I Work
Hello Melissa, Thank you for providing such kind words. We love hearing from our supporters.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
When I Work Review
Publié le 08/11/2024
Overall, employers and employees appreciate the ease of usage and simplicity.
Overall, employers and employees appreciate the ease of usage and simplicity.
Avantages
I like the ease of scheduling (including copying schedules from one week to the next), as well as being able to view employee's time submitted and notices when there is overtime. I also appreciate the integration with Gusto, our payroll service.
Inconvénients
Sometimes there is a lot of detritus and repeated shifts that shouldn't be.
Alternatives envisagées
GustoPourquoi passer à When I Work
We haven't decided to continue yet, we are still investigating.Réponse de When I Work
Hello Heather - Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise and feedback!
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
When I Work- the good and the bad
Publié le 06/11/2024
Good platform but needed more versatility
Good platform but needed more versatility
Avantages
The scheduling module had good templates and an easy setup for documenting pto
Inconvénients
The platform was limited for employee documentation
Alternatives envisagées
PaylocityPourquoi passer à When I Work
Smaller staff at that time, didn't need as many functionsRéponse de When I Work
Hi Ashli, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! Please reach out if you ever have any questions!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Time Tracking Tool
Publié le 10/11/2024
Avantages
Flexibility for creating different shift types and pay categories by staff.
Inconvénients
Payroll side isn’t fully there. For example, contractors don’t have a self service side for paystubs, etc.
Alternatives envisagées
GustoPourquoi passer à When I Work
Flexibility to create different positions and assign per staff member.Réponse de When I Work
Hi Amber, thank you for leaving such a positive review. We really appreciate your support!
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very easy to use, with all the features we need
Publié le 26/08/2024
We upgraded from using a Google Slide template (yes, really) so WhenIWork was a huge improvement...
We upgraded from using a Google Slide template (yes, really) so WhenIWork was a huge improvement for us. We like that employees can easily see their schedule in their own timezone, and request to swap shifts with each other.
Avantages
Clear and easy to use, much better interface than its competitors, easy to review timesheets and organize schedules. The colour-coding lets everyone see their own shifts at a glance, and managers can easily spot any gaps in the coverage.
Inconvénients
When scheduling, repeating shifts can be a little clunky and isn't the best UI. But it's overall fine to set up a schedule with recurring shifts.
Réponse de When I Work
Hello Heather, thanks for writing us a review! We're happy to hear you are enjoying the app! We'd like to help resolve any issues that you are experiencing with repeating shifts - if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you!
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Game Changer
Publié le 06/03/2024
It's been a huge change in scheduling each week. I used to dread it but no it's so much more...
It's been a huge change in scheduling each week. I used to dread it but no it's so much more manageable. The more I use it the more I learn how to be more efficient with the process. Our team loves it as well. Overall, just a great experience.
Avantages
I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees.
Inconvénients
The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance.
Alternatives envisagées
Square Point of SalePourquoi choisir When I Work
Too many of our employees were struggling to utilize the availability/time off features with ScheduleFly.Logiciel antérieur
ScheduleflyPourquoi passer à When I Work
Square didn't have an option to put up a shift, only to swap.Réponse de When I Work
Hi Marilee,
Shab here from When I Work. We are so delighted that you decided to join us and even more delighted to hear that you are enjoying using When I Work!
If you run into any issues or have any questions along the way, we'd love to help! Please submit a ticket with our team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist you.
Thank you for choosing When I Work!
Warmly,
Shab
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
LV loves WIW!
Publié le 06/03/2024
WIW is great! I would and have recommended over and over. I've used multiple scheduling software....
WIW is great! I would and have recommended over and over. I've used multiple scheduling software. WIW is hands down the best!
Avantages
I like the web based system. I love the instant changes are communicated. I love the color coding of roles and the budgeting features on the schedule.
Inconvénients
Reports are confusing. There should be more premade reports to choose from. I HATE that we can't report an absence without removing the employee from the schedule. When reported absent - the employees shift should be removed from the schedule as well as the labor hours.
Réponse de When I Work
Hi Felicia,
Shab here from When I Work. We really appreciate your wonderful review! We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help!
Thank you.
Warmly,
Shab
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy program to use
Publié le 03/11/2024
Used it to manage 30 employees schedule for animal care.
Used it to manage 30 employees schedule for animal care.
Avantages
Easy app based program that is very user friendly
Inconvénients
This program has been easy to use. The feedback from the help has been good. May be nice to have settings that can be changed in part of the program and not other parts as we have several departments use it and it would be nice to be able to change things per deparment
Alternatives envisagées
7shiftsPourquoi passer à When I Work
Price but now the organization uses 7 shifts instead of when I work. I personally liked when I work more then 7 shifts but it was not my chioice.Réponse de When I Work
Hi Tessa, thank you for taking the time to rate us! Your feedback is certainly valued and will be extremely helpful to our team! Please reach out if you ever have any questions!
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great software for scheduling of work
Publié le 19/09/2024
It was a great product, very useful, clear layout and great features.
It was a great product, very useful, clear layout and great features.
Avantages
Scheduling feature was very good, we could see very clearly availability of each employee and their schedules of work.
Inconvénients
It did not link directly with our bookkeeping software.
Pourquoi choisir When I Work
We wanted an app that will be communicating to the employees directly their schedules.Logiciel antérieur
Microsoft ExcelPourquoi passer à When I Work
This software worked best for the scheduling needs.Réponse de When I Work
Hi Daniel,
Shab here from When I Work. We're delighted to see that you have enjoyed When I Work! If you had any questions that we can help you with, please submit a ticket to us directly at https://help.wheniwork.com/submit-a-ticket/ and we'd be more than happy to assist you. Thank you!
Warmly,
Shab
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
When I work is going to be late
Publié le 04/10/2024
I don't think I'd recommend this to anybody else.
I don't think I'd recommend this to anybody else.
Avantages
I liked when I worked for a business that you said for timekeeping that it was easy to trade usually.
Inconvénients
I personally think there were a lot of bugs with the app and the website which cause more than a few misunderstandings and payroll and it work situations.
Réponse de When I Work
Hi Jordan,
We are sorry to hear that you experienced issues that caused misunderstandings in your workplace.
We appreciate your feedback and want to make sure we are improving your experience.
If there are specific issues you are experiencing or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.
Hannah
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
User and Mobile-friendly Scheduling at a Glance
Publié le 13/09/2023
My overall experience has been great. Customer service is always generally available or responds in...
My overall experience has been great. Customer service is always generally available or responds in a timely manner.
Avantages
It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.
Inconvénients
The schedule time input might be a little tricky sometimes.
Réponse de When I Work
Hi Silvia,
Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work!
Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/
We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions!
To keep informed of any future updates, When I Work does provide updates on product releases through the link below!
https://help.wheniwork.com/article-categories/product-updates/
If you have further feedback or other suggestions, please do not hesitate to reach back out!
Warmly,
Lexie
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Good for the Basics!
Publié le 28/10/2024
I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience....
I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience. However online ticketing and live chat, and no phone support make it hard to address issues quickly as tickets take time
Avantages
I really like the employee scheduling tools, easy to create employee schedules, with templates or past weeks, taking into account time off and availability requests. Also shift swapping on the mobile device give flexibility to the team
Inconvénients
I wish proving was per location instead of per employee. If you have a small location its in your favor, but works against you if you have a large headcount.
Réponse de When I Work
Hi Julia, Dawn here from When I Work. Thank you so much for your thoughtful review! We’re so glad to hear that you appreciate our employee scheduling tools and the flexibility they provide for your team. It’s great to know that features like shift swapping and availability requests are making your scheduling process easier.
We truly understand your concern regarding the pricing structure. Your feedback is invaluable, and we’ll certainly consider it as we work to improve our services.
We’re also glad that you find the integration of scheduling and timekeeping beneficial! We understand that quick support is important, and we’re actively looking for ways to enhance our customer support options. Your comments will help us in that effort.
Thank you again for sharing your thoughts, and please feel free to contact our Care Team if you have any other feedback or need assistance with anything:https://help.wheniwork.com/submit-a-ticket/.
We're always happy to support you in any way we can!
- Secteur d'activité : Cosmétiques
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Best Tool A Manager Could Ask For
Publié le 24/08/2024
When I Work is very easy to navigate and makes scheduling, as well as communication, with employees...
When I Work is very easy to navigate and makes scheduling, as well as communication, with employees efficient. There are never any pop ups or app speed issues. The company has though of everything regarding scheduling.
Avantages
The feature I like most about When I Work is the ability to view employees hours. Often times, as a manager, we are required to cut shifts or adjust schedules. The forecast tools and the option on scheduler allow us to make fair decisions.
Inconvénients
My only complaint about When I work is the inability to publish schedules on the app version. I often have trouble and even though I click "publish" in the upper right corner - I do not see any notifications sent or publishing done. The website does not look appealing either on mobile safari app.
Réponse de When I Work
Hi Destiny,
Shab here from When I Work. Thank you kindly for your review! We'd love to help troubleshoot any issues as well, if you can kindly submit a ticket to us here: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help!
Warmly,
Shab
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
When I work works
Publié le 21/12/2024
Overall it has been quite good. As with any new app or program, using it more and more will only...
Overall it has been quite good. As with any new app or program, using it more and more will only make it easier with time.
Avantages
Very easy to navigate through the set up process, and easy overall use.
Inconvénients
I still haven't had the chance to fully go through the whole program as of yet.
Réponse de When I Work
Hi Taylor,
Hannah here with When I Work. Thank you for taking the time to leave us a review and let us know how your experience has been so far.
I'm glad to know that your initial experience has been positive and it's been easy to use.
We host customer webinars that could provide some helpful tips and insight if you are interested in checking them out: https://thisclicks.wistia.com/folders/liqrczqwnd.
If you have any additional questions, don't hesitate to reach out so we can assist further https://help.wheniwork.com/submit-a-ticket/.
Thank you!
Best,
Hannah
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
When I work is brilliant!
Publié le 09/04/2024
We love when I work! It's user friendly has everything your business needs and worth every penny!
We love when I work! It's user friendly has everything your business needs and worth every penny!
Avantages
Everything is easy to use and schedule, everything being on one app and on the go is what we need in todays time being fast paced!
Inconvénients
Making sure I copy schedules and publishing instead of it doing that immediate.
Réponse de When I Work
Hello Kristin,
Sarah here from the Care Team at When I Work.
Thank you for taking the time to review the When I Work app and provide your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use.
Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com if we can ever assist with anything else.
Take care!
Best,
Sarah
- Secteur d'activité : Impression
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
Works Well Enough
Publié le 26/02/2024
Overall it worked well for our first digital time clock. However as the price increased and the...
Overall it worked well for our first digital time clock. However as the price increased and the features become less focused on what we needed, we moved on to other programs. For retail or part-time employees this could be very useful.
Avantages
It is easy to sign up for and simple to manage. The cost is very low and usually has a free trial before you buy.
Inconvénients
The updates kept causing issues. Employees interface on a computer had to consistently be signed in again. The Kiosk feature needs improvement.
Réponse de When I Work
Hi there Catherine,
Ky here from the Customer Care team at When I Work. I'm following up to thank you for taking the time to write this detailed review.
We're sorry to hear that the updates cause your team issues and as much as we'd love everything to work out for all workplaces, we definitely understand needing to find the best fit for your individual workplace.
If you have more specific feedback you'd like to share please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ We'd love to hear more about your experience!
Thank you for trying out When I Work, Catherine!
Warm regards,
Ky
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy and users friendly
Publié le 13/09/2024
Very simple to use, I am not very experienced with all the online technology but this one was very...
Very simple to use, I am not very experienced with all the online technology but this one was very easy for me.
Avantages
Perfect for online scheduling. Compunction with other members very helpful
Inconvénients
Update email for all the new technology they add would be very useful
Réponse de When I Work
Hello Sahar, Thanks for writing us a review! We're happy to hear you are enjoying the app!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
When I Work worked for us!
Publié le 07/07/2024
This was a very user friendly software for scheduling. It made the supervisor's job easier and...
This was a very user friendly software for scheduling. It made the supervisor's job easier and helped to ensure coverage.
Avantages
It was very user friendly and allowed employees to make changes without supervisory intervention. It also allowed us to see all employees schedules which helped for special programs and all.
Inconvénients
I really was happy with When I Work. I had no major issues. I would like to switch back.
Réponse de When I Work
Hi Beverly,
Thank you for taking the time to review the When I Work app and providing your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use.
Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing support@wheniwork.com if we can ever assist with anything else.
Take care!
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Best Available
Publié le 06/03/2024
Avantages
The ease of use and how quickly employees catch on to using it
Inconvénients
Sometimes if the employees aren't looking they miss the clock in confirmation and that's frustrating to have to fix often.
Réponse de When I Work
Hi Jackie,
Shab here from When I Work. We are happy to hear that you are enjoying the ease of use of the app.
We'd be happy to take a closer look at any issues you are encountering, if you can please submit a ticket to our team at: https://help.wheniwork.com/submit-a-ticket/. We're here to help!
Thank you for using When I Work.
Warmly,
Shab
- Secteur d'activité : Art/artisanat
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Restrictive, Burdensome Software
Publié le 04/10/2023
Avantages
we purchased an existing business using this software so we kept it but i would not have chosen this software on my own because you can find better features for the same price with less restrictions.
Inconvénients
I was forced to source a competitor due to WhenIwork pricing. I found and switched to Homebase mostly because they offered payroll which wheniwork does not. The main reason i'm dissapointed with the software is that if you pay for the next month on the 3rd of the month and cancel on the 4th, you lose access immediately AND they provide no refunds. I can understand no refunds but if you subscribe to a software and your monthly billing is the 3rd of the month...you maintain that software until the 2nd of the following month. For that reason, i will make sure to take a few minutes of my day and spread the news to others looking for a scheduling app.
Réponse de When I Work
Hi Justin,
Shab here from When I Work. Thank you for taking the time to provide us with your feedback about When I Work today. We are always looking for ways to improve, and customer suggestions and feedback play a big role in that.
Our Customer Care team would be happy to hear more about your experience with When I Work, or provide you with any assistance that you may need if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/.
Thank you again for taking the time out of your day to provide us with your valuable feedback.
Warmly,
Shab
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
When I Work is great
Publié le 09/08/2024
Avantages
Out of all scheduling apps I've used in multiple jobs, this one is by far the best.
Inconvénients
Some features that I WOULD use are paywalled behind other features/services that I have no interest in
Réponse de When I Work
Hi Ian, Thanks for taking the time to provide your awesome feedback on your experience with When I Work.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
It’s Just Fine
Publié le 19/09/2024
Avantages
Alerts about incoming shifts and announcements in a timely fashion, allows for the creation and management of scheduling with all the needed essentials
Inconvénients
Nothing really stands out creating for a generic service but fulfilling the job slightly above the competition
Réponse de When I Work
Hi Kevin,
Shab here from When I Work. Thank you so much for writing us a review! We are so happy to see that you are enjoying When I Work and its many features.
Thank you for being a valued customer!
Warmly,
Shab
