
When I Work
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1046 avis
- Secteur d'activité : Agriculture
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
When I Work est un logiciel de planning
Publié le 20/09/2023
Avantages
La planification en temps réel de When I Work est très efficace
Inconvénients
La fonctionnalité de gestion du temps doit être améliorée
- Secteur d'activité : Médias de diffusion
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Gestion de temps
Publié le 18/09/2023
Avantages
Très facile à utiliser avec un interface conviviale, il permet de gagner du temps, création et modification des horaires des employés
Inconvénients
Il est des fois difficile de planifier la disponibilité en entier
Réponse de When I Work
Hello Issifou,
Sarah here from the Care Team at When I Work.
Thank you for taking the time to review the When I Work app and provide your honest and thorough feedback.
We are thrilled to hear that you find the user interface easy to use and that using the software saves you time. That is crucial when running a business!
Regarding planning availability, we would love to hear more about this and any feedback you have. When you have a moment, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ with any details you can provide. This will enable us to review and track this feedback for future developments.
Thank you, again, for using When I Work and reviewing the features. Please don't hesitate to let us know if we can ever be of further assistance.
Take care,
Sarah

- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Could not preform my job with out When I Work
Publié le 13/10/2017
I work on small and large project. When I work helps to project how long man power will be tied up...
I work on small and large project. When I work helps to project how long man power will be tied up on large project, which helps forecasting, cost of labor, project schedule, when we can schedule the next project. On small projects is makes a clear line of communication between the project manager and the field personal, so that everyone is on the same page when it comes to scheduling.
Avantages
Create's a standard line of communication between management and field personnel. Also helps the field personal to be prepared for their next task.
Inconvénients
I work on the road a lot. The program is much easier to schedule personal from the desktop than it is from using the app on a device. Although it does not affect me all the time, it would be nice to see an interface on the device that was more similar to the one on the desk top. At least just for scheduling.
Réponse de When I Work
Hey Bob!
Thanks for writing us a review! I am so glad to hear that When I Work makes communicating with your team easier and helps you be prepared for things that come up throughout the day!
Thank you for the feedback as well in regards to the interface on our app. I would agree - working on a desktop is much easier when building the schedule. Hopefully we can make improvements to our app to aid in making the schedule build easier.
Have a wonderful day. :)
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
When I work
Publié le 22/04/2022
I loved the when i work app very much. I was able to look at my shifts as well as change and drop...
I loved the when i work app very much. I was able to look at my shifts as well as change and drop shifts, There is also the ability to chat with other employees about changing or swapping shifts.
Avantages
When I work is a great app as far as employee scheduling and shift changes. The app has sooo many great features available and it is very affordable.
Inconvénients
there were a few glitches with the software on ocassion when trying to pick up a dropped shift if you are already scheduled.
Alternatives envisagées
ADP Workforce NowPourquoi passer à When I Work
I heard from other stores that have used the software as well as reading reviews online.Réponse de When I Work
Hi Krissy,
Thanks so much for taking the time to share this feedback with us!
We're happy to know that you're enjoying the app and features available, like easily having access to view your schedule, and being able to drop and swap shifts! Our users are the reason we do what we do.
Please let us know if any questions come up, we're always happy to help.
Warmly,
Chelo
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Going down the drain fast
Publié le 17/02/2021
Terrible. When I first started with When I Work it was a blessing and helped our business work...
Terrible. When I first started with When I Work it was a blessing and helped our business work well. I don't know if they changed management or what but the customer service has gone down hill in the last year or so. We are a staffing agency. We depend on our scheduling service for our money our very heart of our bisiness. They made some changes that have totally made this service obsolete for our company and now - in the middle of the work week in the middle of the work day when all of a sudden the changes became in effect with no warning- we have to stop what we are doing and find another scheduling service. This is after they had a large glitch that made it very difficult for our business and fixed it after 4 weeks. Can't call anyone - not an option.
Avantages
I felt it had good features in the beginning
Inconvénients
When there is a glitch they don't fix it for like a month. They change features that are detremental and don't give an option to opt out. You can't speak to a person you have to email them with problems. When you do get a hold of someone they do not help you but just say the same thing over and over like: We are working on this at this time. No solutions.
Réponse de When I Work
Hi Deb,
We appreciate the detailed review.
I am sorry to hear you may have run into some issues with When I Work. When an issue is reported with the product we are not always able to guarantee a timeframe for when a fix would be released because it requires multiple steps and testing to ensure that the solution we implement is successful and does not negatively impact other parts of the app.
I am very sorry for the impact any issues have caused to your workflow.
The support offered through chat and email ensures that we can address the situation in a timely manner.
I appreciate your feedback on this experience. We are always looking for ways to improve.
Best,
Vicki
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
When I Work
Publié le 24/05/2023
Good bad simple to use
Good bad simple to use
Avantages
Notifies employees of upcoming schedule, published schedules.
Inconvénients
Unable to approve time cards if you schedule a manager that is not required to clock in and out
Réponse de When I Work
Hi Gregory,
Thanks for taking the time to share this feedback with us.
It's great to hear that When I Work is helping to make your teams' and your work lives easier.
It may be helpful to note that a timesheet can only be approved if there are existing time entries. If there are persistent issues with approving user timesheets, please reach out at https://help.wheniwork.com/submit-a-ticket/ so we can further assist.
Thanks again for your time!
Kindly,
Chelo
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Best so far
Publié le 24/01/2020
This app is saving a lot of time in terms of scheduling for managers and really helpful for...
This app is saving a lot of time in terms of scheduling for managers and really helpful for employees as well in terms of switching shifts or internal communication.
Avantages
In terms of scheduling this is the best app, easy to see requests off or vacations, easy to set-up reminders, the shifts can be dropped and picked up with just a click away, easy to create schedule base on the sale, easy for employee chat or contact information.
Inconvénients
I'll love for this system to be able to integrate with Payroll, but that's the only big downside. The second one is that for cross-trained employees (working several positions/roles) is not allowing the pre-set shift scheduling until you change the role that was initially assigned.
Alternatives envisagées
ZoomShiftPourquoi passer à When I Work
I don't remember, but I think it was the price.Réponse de When I Work
Hi Maria! Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work.
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
When I Work Works for Us!
Publié le 22/03/2022
Our schedules can (and have) change daily. For managers, having the schedule on-hand on any device...
Our schedules can (and have) change daily. For managers, having the schedule on-hand on any device has proven to be a huge time saver. Changes can be made immediately, in one spot and everyone on the team has access to the updated/most-current version of the schedule each day.
Avantages
The staff's ability to clock in and out on their mobile devices is a game changer, especially if they are off site when they realize they "forgot" to clock out. The ability to share a "real-time" schedule with a large team of people is also critical.
Inconvénients
On the admin/HR side it's a little complicated to read/compile the reports into usable data for processing payroll (it doesn't integrate with Quickbooks Desktop) but every thing else that helps the team out about this software is worth the small added labor to payroll processing.
Réponse de When I Work
Hi Stephanie, Thanks for taking the time to provide this thoughtful review. It's great to hear that the option to communicate real-time schedules is helpful to you. We appreciate your feedback regarding payroll reporting and what options would be most helpful to you.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Helping us with labor
Publié le 24/05/2023
So far, so good.
So far, so good.
Avantages
Attendance Reports are so helpful and will assist us in tracking and positively effecting labor.
Inconvénients
No reports for tasking so we can look back to plan/coach forward
Alternatives envisagées
HomebasePourquoi choisir When I Work
Last system was "too big" for our size business - not user friendly - took 3-10 extra clicks to do things we do in When I WorkPourquoi passer à When I Work
Support structure - ease of use - familiarity from past useRéponse de When I Work
Hi Jessica,
This is Ky from the Care Team with When I Work.
We appreciate you taking the time to leave us some feedback on your experience so far!
We're very happy that Attendance Reports have been a helpful resource for your team and is improving labor within your business!
Thank you for letting us know Task-based reporting is something you'd like to see within the app in the future! We appreciate your suggestion!
In the meantime, if you have any additional questions or concerns, please don't hesitate to submit a ticket at https://help.wheniwork.com/submit-a-ticket/
Warm regards,
Ky
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great solution
Publié le 21/07/2021
A lifesaver
A lifesaver
Avantages
The ability to plan and programme the employee scheduling for our events with the employees seeing their own schedules
Inconvénients
The only issue that I would improve would be the ability to put a single event entry into the exported calendar as the current options result in an over-populated calendar
Alternatives envisagées
PlandayPourquoi passer à When I Work
Our own review and the ability to hibernate as we are a seasonal businedsRéponse de When I Work
Hello David, thanks for the review! Have a grand day!
- Secteur d'activité : Sécurité et enquêtes
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
When I Work works well
Publié le 17/06/2023
Overall I enjoy using the app. I very rarely has any glitches. I recommend using When I Work.
Overall I enjoy using the app. I very rarely has any glitches. I recommend using When I Work.
Avantages
What I liked about When I Work the most is that it is very easy to use. The link to download app feature works great. Its great for scheduling.
Inconvénients
What I liked the least about When I Work is the time tracking feature because it real time updates are not automatically available without refreshing the screen. Also sometimes new shift updates also lag and require refreshing the app as well.
Réponse de When I Work
Hi Cindy,
Sarah here from the Care Team at When I Work.
Thank you for taking the time to review the When I Work app and providing your feedback. We are thrilled to hear that, overall, you are enjoying the app and would recommend it to other users.
Regarding any lagging or issues you are experiencing, outdated data stored in the browser's cache is one likely cause of this behavior. Clearing the browser's data is the recommended next step to correct this. The steps are slightly different for different browsers, but we've stored some useful links in our help center article here:
https://help.wheniwork.com/articles/clearing-your-cache-and-cookies/.
It is important to make sure "all-time" is selected and all browser windows are closed after these steps in order to test if this is effective.
If you continue to have trouble, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ and someone will continue troubleshooting. Thanks!
Best,
Sarah
- Secteur d'activité : Sécurité publique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
[sensitive content hidden]
Publié le 24/05/2023
Avantages
Convenience and ready to use easily for everyone
Inconvénients
It could be slow at times but not normally
Réponse de When I Work
Hi there,
Ky here from the Care Team at When I Work! We wanted to thank you for taking the time to write a review and leave feedback on your experience.
We're thrilled to hear that When I Work has been convenient and easy for you and your staff to use.
Improving both the speed and reliability of our software is one of our team's highest priorities. We are constantly working to release updates and enhancements to our software. Thank you for sharing with us that improvement to the speed of the app would be helpful!
If anything else comes up please don't hesitate to contact our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ for troubleshooting assistance.
Thanks for supporting When I Work!
All the best,
Ky
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The software has made the impossible, possible for scheduling employees
Publié le 22/12/2017
I think scheduling would not be managed as well without this software.
I think scheduling would not be managed as well without this software.
Avantages
I love that employees can indicate when they are available and when they are not available. I love that they can put in requests for time off which helps me not rely on myself for remembering. I love that there are additional features for rate of wage. I like the attendance and I can see if employees are showing up late or getting into overtime. There is a budget feature which I have not used but think would be very helpful in the future.
Inconvénients
I wish that I could have the option of excluding some employees when sending a general email through WIW. I also wish that open shifts were always a different color especially when looking at the schedule by position. This would bring my attention to the open shift and alert me that someone is needed. I wish I could publish an employees schedule out for more than 1 week.
Réponse de When I Work
Hi Deborah,
Thanks for taking the time to review When I Work. We appreciate hearing from you and are glad to know When I Work is helping to make your teams¿ and your work lives easier!
When sending custom email messages to your employee's you can select which employees you would like to send the email messages to, by clicking on the "To" field and selecting their names from the list.
There is not a way to automatically change the colors of the OpenShifts. Instead managers would have to manually edit the OpenShifts and change the colors on the Scheduler page.
When it comes to publishing the schedule, you can use the advanced publishing feature to publish the schedule for any desired date range: https://help.wheniwork.com/articles/publishing-the-schedule-computer/#advanced-publishing
If you have any questions about When I Work, please check out our help center at https://help.wheniwork.com/ or email our Customer Care team at support@wheniwork.com!
Thanks,
Adrian
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Scheduling Resources Has Never Been Easier
Publié le 24/06/2018
When I Work is truly a great tool for scheduling. Use it for forecasting as well to determine where...
When I Work is truly a great tool for scheduling. Use it for forecasting as well to determine where you can make the best use of your resources across one or more projects. This tool also helps you understand what your organization is capable of handling. It will definitely save you from scheduling headaches and the potential issues around delivering work when you are better able to have full visibility across all your teams and the projects they are working on. A great stand alone tool, as well as a great integrated tool.
Avantages
When I Work is a simple and truly effective time scheduler for resourcing projects in your organization. You can track across one or more projects, as needed, and identify time availability for the work that needs to get done. This is often one of the most challenging aspects of keeping projects on track and very few project management tools can help you like When I Work can.
Unlike the "capacity" view of other applications, When I Work gets down to the most granular details. It allows you to identify when and where a team member will be used, including time-off, breaks, lunches, meetings, etc. You can use these categories to identify how best to allocate their time.
The scheduler allows you to see teams based on shift or positions (roles). You can track un-paid breaks and time off, as well as customize schedules and create templates for reuse. You can even create specific shifts for one time or recurring use and maintain notes on each entry. It also provides high level visibility of total individual team member capacity as well as what is scheduled and what has already been used.
View your teams across one or more projects or job sites and distribute resources across them all as needed. It offers program-like management of projects and does not restrict you to individual projects, which can become cumbersome when re-allocating time of one team member across two or more projects.
When I Work is a great tool for planning, or simply use it in addition to your project management application. Its scheduling features make it a powerful tool that lets you forecast as well, by easily making changes in schedules as needed. You will spend less time manually calculating your resources and where to place them, saving you time and money. Changes to any schedules are easy to see and the responses are easy to manage.
When I Work also offers features like task management, which allows you to manage projects of less complexity in the same application. And if you are looking for integration, yes, you can use their library of APIs for that. But, you need to click on the developer link at the footer for more details. Their integration features are not prominently displayed on their website.
Inconvénients
No cons I could personally find for the application and its use. Integration via APIs are present, but this is more for organizations who have techs who can implement them. I have seen organizations with limited development capabilities due to their areas of expertise, where integrations might pose a small challenge... but this should not necessarily pose as a true con for you.
- Secteur d'activité : Événementiel
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
When I Work Keeps Us Working
Publié le 06/08/2019
WIW is extremely helpful to us at our company because we spend the majority of our day scheduling...
WIW is extremely helpful to us at our company because we spend the majority of our day scheduling employees for various events that we run every week. Creating a schedule and assigning employees to it is super simple, as well as keeping a database and logging hours for our employees on site. It's all very user friendly and easy to use/look at. Their customer service team is always there to help and are super friendly. We have had many people who have been added to this platform, and have had no problem learning how to use it. It has been really great for us and helps us run smoothly. They have also been actively engaged with us to help us find solutions to the improvements we have requested.
Avantages
When I Work is a great product that our company loves to use. We love how easy it is to create a schedule and assign employees, and all of the features are very easy to work with and aesthetically pleasing. We also like the ability to keep a detailed database of employees in the system. Their customer service team has been very friendly and are always there to answer our questions in detail. It is also a great platform for time tracking and exporting time sheets every week to send to payroll. Overall, it's the best platform we could have found to help us do what we need to do every day.
Inconvénients
A couple features we wish they had:
- The option to create a preferred list in our employee database (A-list, B-list, C-List, Do Not Call List, etc)
- The option to be able to look at all events at once on the Time Tracker for the day (right now you can only look at one event at a time, which is hard when we have multiple events and sometimes forget which ones are happening in a day)
- To have a log of attendance (who was late, who called out, who was a no show) that is linked to a person's profile so we know who the problem people are (maybe a color coding that's like "green" if they are good on attendance and then gets closer to "red" if they have had several call outs/tardies)
- A way to add the zip code of an event to a schedule/job site that shows up on timesheet exports
- A way to send a crew memo or mass notification ("this shift has been cancelled" or "this shift has had a time change, please confirm") to all or selected crew members via WIW.
Réponse de When I Work
Hi Jonathan -
Thank you so much for such a wonderful and thorough review!
We're so happy to hear that you're loving the features we currently offer! I love the suggestions you've shared as well. We are always interested in hearing about your experience with our product and how we could improve.
Again, thank you for your kind word and fabulous review!
Best,
Adrianne
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Scheduling Made Easy and Quick
Publié le 25/10/2018
Avantages
The site is very easy to understand especially for a software that is so robust. I can't tell you the value there, but it is so much appreciated. We have saved a lot of time and miscommunications while using When I work.
The attendance notifications help me to keep track of where our team is hour-wise on an individual basis and as a whole. It's nice that I am alerted, one less thing I need to remember to check on. In conjunction with the Forcast reporting, I have a very clear view of the week ahead.
The apps are handy, especially from the administration side. I am able to update time clocked hours on the fly, check everyone's schedule and separate out my own, I can even handle time off requests. I haven't ever attempted to schedule through the app, although knowing how intuitive everything is through their online site, I would venture to guess it would be a piece of cake. I know our team members enjoy having their schedules and hours readily available in their pocket as well.
Inconvénients
We have had a couple issues with clock-ins through the apps. There have been times when it isn't recognizing the location or the punch doesn't make it all the way through. But that's it!
I would love if this software could manage our PTO as well, but we haven't found a way to make it work with how our times are calculated.
Réponse de When I Work
Hello Allison,
Jaime here from the Customer Care Team at When I Work. Thank you so much for taking the time to leave us a review!
I'm glad to hear that you find When I Work to be easy to understand and that it has helped your team save time, assist with communication, and help you keep track of when your employees are clocking in/out.
I am sorry to hear that your team has been experiencing a few issues clocking in from time to time. Feel free to reach out to us support@wheniwork.com at any time and we can dig into this further as to why this is occurring.
We'd also like to hear how PTO works for your company to see how we can assist.
Thanks again for the review!
Take care,
Jaime
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
User Friendly, Easy to Use and Understand.
Publié le 08/10/2019
Avantages
DASHBOARD : Upon logging in, the dashboard shows the exact total amount of time and money put it by all employees. That way, I can see if there is something out of the ordinary as long as I know the average expense we put on the payroll.
AS AN ADMIN/PAYROLL/SUPERVISOR: I can customize who can view and edit the time of the members in the team. Typically, I give part of admin rights to the team leaders or supervisors. This way, it saves my time in editing login errors and focus more on the whole organization. If I want to do a roll call, I can do it at my desk in one glance.
It helps me organize the schedule of the whole organization for next week's work operation and post it when it is finalized. No more excuses such as "I didn't know".
At the end of payroll period, reporting is a breeze!
AS A USER WITH LIMITED ACCESS : As a user, I have limited view of the data. I can only view my own hours. Which it is what I'm supposed to only see. I can watch my hours and limit myself to working more than 40 hours per week. I can send my Personal Time off and wait for the admin's approval. As a contractor employed by the organization, I can post my time availability. I don't have to go back and forth talking and negotiating to the supervisor. I can do this remotely with an app.
Inconvénients
So far, I have nothing least to say about this software.
Réponse de When I Work
Hi Helen,
Thank you for utilizing When I Work and for this awesome review!
We appreciate hearing from you and are glad to know When I Work is helping to save some time and make your teams' and your work lives a little easier.
Best,
Vicki
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Makes my life SO much easier!
Publié le 08/05/2019
Scheduling is a BREEZE!! You just have to try it yourself. There are way too many features that...
Scheduling is a BREEZE!! You just have to try it yourself. There are way too many features that simplify my work load to list. All I know is that my business runs smooth as heck because of WhenIWork.
Avantages
the software is great, but the customer service is OFF THE CHARTS! I wasn't a very tech savvy guy when I first started using WhenIWork, so I was constantly chatting with customer service and they were always extremely helpful, found answers if they didnt know the answers, and sent a handwritten personalized thank you card when I first joined. This is an example of a company that does things RIGHT! I love the scheduler, but also the hire feature, auto-assign, and the work chat allows me to email my entire team (as much as the employees change) without having to update a contact list email.
Inconvénients
My business is strangely specific, so my needs are very specific. WhenIWork covers all the bases for me except being able to load saved shift templates from the mobile app. I can publish them from the mobile app, but I can't load them unless I'm on a computer. Which I am most of the time, so it's not that big of deal. I don't use a few of the features besides the scheduler, but having the options to use HIRE, TIME CLOCK, and other features are very helpful to other business mangers as well.
Réponse de When I Work
Hi Joey,
Thanks for such a fantastic review! Your reputation precedes you as a great customer to chat with, I have heard about the balloon pirate ship! We're so glad you're continuing to enjoy When I Work and that it has made running your business smooth!
Best,
Terra
- Secteur d'activité : Assurance
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very Satisfied User
Publié le 07/10/2020
I enjoy that the employees can verify their hours themselves and also put in their time requests....
I enjoy that the employees can verify their hours themselves and also put in their time requests. It's also convenient for the employees to be able to add notes regarding why they need an adjustment on their time sheet. I find that When I Work is very user friendly and that really helps my employees and I.
Avantages
I enjoy the ease of being able to track employee time sheets. When I Work is very user friendly for both the administrator and users. I also am very impressed with the customer service department when I reached out to them regarding upgrading ny services and they were very helpful with recommending what would best suit the needs of both the employer and staff.
Inconvénients
It was a little difficult for the employees to get used to the change of software that was being used for payroll, however, that is no fault of When I Work. Change can be difficult and hard to remember at times.
Réponse de When I Work
Hi Stephanie -
Thank you so much for sharing such a wonderful review with us!
I'm thrilled to hear that our Timesheets and features have been so helpful for you and your team! It's awesome to hear that our Customer Care team has been able to assist and be so helpful as well, thank you so much for letting us know!
If you, or your team have questions at anytime, we're here to help!
Again, thanks for this awesome 10/10 review!
Kindly,
Adrianne
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Simple software for employee scheduling
Publié le 20/12/2022
Avantages
I like that I am able to see everyone schedule and it will tell me how many hours and how many hours this person has on one specific day and in total. I also like the fact that employees can put in for their days off on the app and then those shifts are available to whoever would like to work them first. I also like the sack that employees can get in contact with all levels of staff and management. It also allows employees to switch shifts, which has been an issue in the past. For one employee will say so and so sad they would take over my shift and this person has no idea what the person is talking about or says no I told him I couldn't do it. When all of it is done on the app you could hold people responsible for training shifts or picking up shifts.
Inconvénients
I think on the scheduling part there could be a little more room. The employee list isn't double spaced and it's a regular size font. I also found creating staff schedules to be a bit of an inconvenience due to the fact that you have to use a cursor to pick a time spot and drag it from one side to another. It can often times be difficult when you're busy.
Réponse de When I Work
Hi there! Thank you so much for your review. We are glad to hear that the Scheduling features are working well for your Workplace. We also appreciate all of your feedback on where features can be improved! We appreciate your input!
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
When I have to work, I use "When I Work" to make sure I get to work when I'm Supposed to!!
Publié le 21/02/2019
Overall, I really like this Software. It is very affordable for my small company! It has some...
Overall, I really like this Software. It is very affordable for my small company! It has some features and functionality that it's competitor's just simply did not offer. So I actually use 2 different Time tracking softwares. But my employees use this one. If I was forced to make a choice on either "When I Work" or one of their competitors, I would probably have to choose "When I Work". They really do include everything my small business needs and more when it comes to scheduling and time tracking needs. The Geo fencing and Chat feature within the Software is just great. It really takes a lot of concern away from me. It allows the employees to be a bit more free and manage themselves and still be held accountable so I do not need to micro manage. It's hard to Explain, but just try the Software out and you won't be disappointed!!
Avantages
The functionality and features offered are by far the best thing about this Software.
Ease of use, and control of use. Fairly Intuitive, and addresses most all of my needs for my small business!! The Cost! This software is very affordable for a small company.
Inconvénients
I think that the Customer Support is not up to Par. The only way to get support is via Chat or to submit a Ticket. I have been ignored or neglected in the past, and just needed some help and no one was available and Did not respond either. This was when I first started using the Software and so it left a bit of a bad impression with me... I wish the Reports were not just limited to CSV files. I wish the reports were nice and clean and well presented like some of their competitors offer...
Réponse de When I Work
Hi Brad -
Thank you for taking the time to provide a review and share you're feedback with us! I'm so happy to hear that When I Work has met a lot of your business needs for managing your team.
I'm sorry to hear that your past experiences with our Care team haven't met your expectations. We currently offer support via live chat and email. These channels allow us to provide support effectively and efficiently for all of our customers at this time.
If you are encountering any issues, please don't hesitate to reach out to us so we can help out. We can be reached at support@wheniwork.com or via Live Chat as you referenced.
Kindly,
Adrianne
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great tool for managers and employees!
Publié le 25/01/2018
Avantages
The ease of navigating the app. Being able to put the scheduling software directly on the phone of the employees is outstanding.
We also really enjoy utilizing the messenger tool. Its a great way to speak to everyone in an efficient manner.
Inconvénients
We dont like the add drop portion of shift scheduling and changes. As a management staff we would like to use this but it has been difficult to create a process do to implement this do to it not requiring a manager approval.
Réponse de When I Work
Hi there Timothy,
Thanks for taking the time out of your day to review our app! I am happy to hear that When I Work has made communicating with your team a little easier.
I will certainly pass along your feedback about the Swap and Drop feature to our team so we can look into improvements that would make the feature more user-friendly.
In the meantime, we do have a way to turn on 'Manager Approval' for Swap and Drop requests. This means that when the Swap and Drop request is made, the request will first be sent to a Manager to approve before the request is sent to other users to pick up.
The Account Holder or a Manager can turn on the Manager Approval setting for Swaps and Drops from their 'App Settings' section via the web. They will then need to navigate to the 'Scheduling' section of the App Settings to enable Manager Approval.
If you have any questions, you can reach out to our Customer Care Team at support@wheniwork.com.
Sincerely,
Kara
-When I Work Team
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Accessibility and Intuitive Scheduling
Publié le 29/09/2020
My overall experience with When I Work has been positive! Out of all the scheduling apps or...
My overall experience with When I Work has been positive! Out of all the scheduling apps or processes I've been a part of, this has definitely been the smoothest. I would recommend this app to any employer looking for good software.
Avantages
What I like most about this software is the ability to track my hours in multiple manners. Not only does the app show me how many hours I am scheduled to work a week, it shows me the scheduled hours of everyone on staff in a larger format, and can even show my timesheets, giving me the breakdown of negative or positive hours correlating to clocking in early or clocking out late. This last feature is extremely helpful as it quantifies the fruits (whether ripe or rotten) of your labor, letting you know exactly what you need to keep doing or improve on.
Inconvénients
Yes, when I am accessing availability and have repeating schedule preferences, if there absolutely any overlap, it simply does not allow you to make changes and it is then your job to find the overlaps and shift them to allow for your original change. Often, this process is tedious, but it doesn't come up often as the initial mistake is human error. If there was a way for it to offer options on how you'd like to fix the overlap, that would be perfect.
Réponse de When I Work
Hi Richard, thanks so much for this detailed review. We appreciate the feedback on setting availability preferences and I am happy to share this feedback with the appropriate team.
- Secteur d'activité : Médias de diffusion
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
When I Work does a great job @ scheduling basic & repetitive schedules & an ok job when it's...
Publié le 19/04/2018
Scheduling of our complexity is more or less possible with this software. It would be a huge...
Scheduling of our complexity is more or less possible with this software. It would be a huge headache otherwise.
Avantages
It simplifies communication with staff and freelancers, pushing updates to them en masse. It is an attractive UI and the app functions pretty well. Support is responsive and communicative.
Inconvénients
The permission levels need a lot of work. They are limited and global so you really don't have much control over who sees what. You can't copy a shift from one week to the next, this seems kind of basic, especially if an event spans multiple weeks it's inconvenient to have to build the shift twice. It would also be nice to have the ability for someone to view a schedule at a location other than the one they are scheduled at...for example, someone in one office wants to see if someone in another office is scheduled to be available or not without showing up in that locations schedule. Currently this is not possible.
Réponse de When I Work
Hi Jeremy,
Thanks for taking the time to review When I Work! We are happy to hear that When I Work helps simply scheduling and communication for you and your team.
I will let my team know that you are interested in seeing more control over the When I Work permission levels, schedule views, and the copy shifts feature. Thanks so much for your feedback on this!
Adrian
When I Work Team
- Secteur d'activité : Institutions religieuses
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
review of when I work
Publié le 20/12/2019
it has helped make sending out the schedule easier, as well has helped keep track of previous...
it has helped make sending out the schedule easier, as well has helped keep track of previous schedules. it has also made our timesheets easier being all on a phone or a computer. all in all its pretty good, but I do wish it ran a little smother, and did not have so many glitches.
Avantages
it helps put the schedule and timesheets all in one software, it will send out the schedule to all of the employees with one click, it can be used from a phone
Inconvénients
It seems to have a fair amount of glitches, I have had it delete full schedules, autocorrect times to something completely different, and it jumble around shifts. I also think it is pretty pricey per employee on it.
Réponse de When I Work
Hi Taylor,
Katie here with Customer Care at When I Work. Thanks for taking the time to leave a review and provide feedback - we really appreciate it!
We are happy to see the app has been beneficial in keeping track of your schedules and timesheets all in one place - it definitely is a convenient feature!
Sorry that you have experienced some glitches with the app. We would be happy to assist with these to make sure they don't continue to occur. If you could send an email to support@wheniwork.com with the details of what you are experiencing, we would be happy to further assist.
Thanks again for taking the time to provide feedback. Have a great rest of your day!
Best,
Katie