Avis clients sur Paycom

Paycom

Logiciel cloud de gestion du capital humain (HCM)

Note globale

4,4 /5
(827)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,3/5
Support client
4,3/5

85%
des utilisateurs recommandent cette application
Classer par

827 avis

Alberto
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Paycom handles forms excellently

Publié le 23/05/2023

Paycom was the payroll service we used. They are trained to complete all the forms, calculations...

Paycom was the payroll service we used. They are trained to complete all the forms, calculations and procedures and do it correctly. The difficulty of the operation lies in taking on the heavy lifting of processing our salary so that I can focus on building my company. We transferred from ADP to Paycom and the decision was absolutely the right one. I wanted to be treated like I was local and not like I was a number or an abstract entity. Paycom fits the needs of a small business and meets the needs of a small business, thus meeting my requirements. Over three years of experience with Paycom has been rewarding for all involved. We have an excellent relationship and I feel that Paycom respects my employees' time, is efficient and professional at every opportunity. Paycom takes care of calculating, paying and filing payroll taxes, wages and computations, and does it successfully the first time.

Avantages

I researched the qualities of ease of use, cost and being a proven provider, plus I have to tell you that Paycom delivers on all fronts for my small business. Payroll runs in just a few minutes and if anything goes wrong, my representative communicates quickly and efficiently to prevent anything from intercepting our employees' payroll accurately and on time. Paycom is a security and law focused kind of company, knowing this makes me feel comfortable that security is a priority, just like for our restaurant, it's important to them.

Inconvénients

My rep discussed the readability of the reports with me at the beginning of 2017 and immediately my concerns were addressed and resolved. If you give Paycom good reviews, they fix the problem right away.

Réponse de Paycom

Hi, Alberto. We appreciate your advocacy! It's great to know that our customizable software fits the needs of your small business. If you have any more feedback, please share it with us at feedback@paycomonline.com.

Kendall
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Paycom is simple and great for HR needs

Publié le 04/08/2023

Paycom consolidates a plethora of functions—from standard human resources to project management to...

Paycom consolidates a plethora of functions—from standard human resources to project management to applicant tracking to learning management to time and attendance tracking—into a single platform. With Paycom, time and attendance tracking and management are completely automated, eliminating the need for any human processes.

Avantages

An excellent central location for all company information and communication. Timesheets, costs, training, document uploading, onboarding, and benefits administration are all handled through it at my company. The software might need some polish, but it's a lifesaver for tracking mileage.

Inconvénients

Honestly, I haven't noticed any drawbacks. Simple app or web-based access available. It would be great if the app could get alerts via push notifications. When keeping a manual mileage journal, it's a good idea to include more stops.

Réponse de Paycom

Thanks for the positive review, Kendall! We are thrilled to hear that Paycom has been able to provide you with the tools and resources necessary to simplify your work life and help you become a better manager. We truly appreciate your feedback and look forward to continuing to provide you with the support you need to succeed.

Allen
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

True Construction LLC company

Publié le 27/11/2023

Avantages

Paycom helps me set up and deliver error-free payrolls.

Inconvénients

Not really suitable for a mighty integration with multiple standalone HR systems

Réponse de Paycom

Thank you for the 5-star review, Allen! We're so glad to hear that Paycom has simplified your payroll tasks.

Jarrett
Note globale
  • Secteur d'activité : Études de marché
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 6.0 /10

Much nicer payroll than ny old software

Publié le 20/11/2023

Avantages

Reviewing my weekly time, approving time and requesting time off is so easy.

Inconvénients

Nothing, i really like this software in comparing it to my old info.

Réponse de Paycom

Thank you for your review, Jarrett. We're happy to hear how Paycom has made HR and payroll processes more efficient for you and your organization!

Katrina
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Paycom improves by unifying the tasks of the HR team

Publié le 11/09/2023

Because with Paycom, we are able to maintain HR compliance in today's complex business environment....

Because with Paycom, we are able to maintain HR compliance in today's complex business environment. We trust them with some of our most sensitive employee data because of the way their platform has evolved and progressed over time.

Avantages

Paystubs, upcoming payments, and requests for accrued vacation time are all easily accessible. This is also used on a daily basis for employee time tracking and the administration of company records relating to salary and benefits.

Inconvénients

The app's interface can be confusing to new users who haven't watched a tutorial video. Clocking in only works when we are directly linked to the firm's wifi, which is annoying, but may have been intentional on the part of the organization.

Réponse de Paycom

Katrina, it's great to hear Paycom has positively impacted you and your organization's payroll process! Thank you for the 5-star review, and for entrusting us with your HR needs.

Norma
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Paycome

Publié le 18/10/2023

Over all experience with Paycom was great.

Over all experience with Paycom was great.

Avantages

Liked that there was a debit card issued for easy access to funds

Inconvénients

Did not have any issues with Paycom when used

Réponse de Paycom

Thank you for the 5-star review, Norma! We are thrilled to hear that you had a positive experience with Paycom.

Darcey
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Paycom is very convenient

Publié le 02/12/2023

I really love the convenience at my fingertips.

I really love the convenience at my fingertips.

Avantages

I love that I can access it right on my phone and do my time punch literally as I’m walking to my lifeguard shift and leaving from my lifeguard shift!

Inconvénients

It has a learning curve — not super easy to understand without explanation.

Réponse de Paycom

Thank you for the 5-star review, Darcey! It's great to know Paycom has simplified your clocking-in process! We appreciate your advocacy.

Christopher
Note globale
  • Secteur d'activité : Musique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Paycom keeps me in the loop

Publié le 04/12/2023

Avantages

I can see everything going on with my work and hrs and change things if needed.

Inconvénients

not sure it takes any changes when I change my tax information, had to have it done over the phone

Réponse de Paycom

Thank you for sharing your feedback, Christopher! We're glad to hear you can see everything you need to with Paycom.

Katie
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 6.0 /10

Decent Program

Publié le 15/11/2023

It was a decent experience. I no longer use it, because I don't work at that employer anymore.

It was a decent experience. I no longer use it, because I don't work at that employer anymore.

Avantages

One of my past employers used this for payroll. It was decently easy to use.

Inconvénients

It was a hassle to get pay stubs if they were needed.

Réponse de Paycom

We're glad our product has been a helpful solution to your HR and payroll needs. Thank you for leaving us a review, Katie.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Paycom the easiest digital punch in and out

Publié le 16/11/2023

So good. Gets the job done! In an easy way!

So good. Gets the job done! In an easy way!

Avantages

Simple is always more and this achieves it

Inconvénients

Sometimes the appoval autpmaticly selects all the days.

Réponse de Paycom

We're glad to hear how our simple, easy-to-use product has streamlined processes for you and your organization! Thank you for the 5-star review!

ANTONIO
Note globale
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It pays to use Paycom!

Publié le 07/01/2020

Paycom has made everything related to HR easier. Whether it's payroll, benefits, SOP's, document...

Paycom has made everything related to HR easier. Whether it's payroll, benefits, SOP's, document signing even business process tutorials, everything is in one place now and easier to access and interact with.

Avantages

Paycom was, at first, difficult. Like any new software you want everything to be where it was before. It wasn't. However with just a few short uses and the tutorials I realized that it was easier, faster and better organized than the software we were using before, which was online based instead of app based. Thank god we switched to Paycom, which made all of our business lives related to HR processes faster, easier and more efficient.

Inconvénients

Once I learned it I have not found anything to complain about. Okay, the fingerprint log in doesn't always work perfectly. :) There.

Alternatives envisagées 

ADP Workforce Now

Pourquoi choisir Paycom 

Not enough flexibility. We with 450+ employees we needed more access to more information in one place so we could try everyone once on one software.

Logiciel antérieur 

ADP Workforce Now

Pourquoi passer à Paycom

We were using ADP and switched. Thought about staying with it because training 450 people is always a challenge. However, the benefits to change were to great.

Réponse de Paycom

Antonio, thank you for the raving review! We are thrilled that you are enjoying your Paycom experience!

Erich
Note globale
  • Secteur d'activité : Génie mécanique ou industriel
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Employee Driven Payroll

Publié le 29/06/2022

From our old payroll solution, Paycom is head and shoulders above what we had before, it is...

From our old payroll solution, Paycom is head and shoulders above what we had before, it is efficient and the cost-savings in all aspects of HR are great. Standing on it's own, it has some quirks that we need to get used to and support is lacking at times, but once you can get to someone, it's pretty easy to get any issues fixed up with a simple phone call (although it may take you 2-3 of them to actually get someone).

Avantages

Switching from our previous solution, Paycom allowed us to move towards more employee empowerment and transparency. We were able to move our time clock out of our ERP system into payroll directly cutting down the time to process. The initial costs of the product were good, although add-ons can be expensive for items. We can manage all aspects of the HR lifecycle from onboarding, benefit administration and sign-up, weekly payroll, tax calculations, even robust reporting through the system. Use of the website and mobile app makes it much easier to manage for employees and administrators.

Inconvénients

Costs can add up as you add on features that you'd like to have, but have to justify the costs for them. At one time we looked at the LMS system, but the per user cost was prohibitive to add on to the payroll. Our original thought was to move away from our old payroll solution to save money, we end up paying about the same, but have a more modern infrastructure now and more app-based interface which is good for the users. Support could be better at times, while we have a dedicated rep, getting a hold of them can be a trick.

Alternatives envisagées 

Paychex Flex et Paylocity

Pourquoi choisir Paycom 

Support with ADP was awful, call center based and never had a dedicated person that knew you and your business. Paycom is better in this regard, but still has it's own issues with knowledge and timeliness of the reps getting back to you. ADP was a large, lumbering program, Paycom is much leaner by comparison.

Logiciel antérieur 

ADP Workforce Now

Pourquoi passer à Paycom

Initial cost, feature set and expandability for the future were our driving forces to choose Paycom, I would do it again.

Réponse de Paycom

Hello, Enrich. It's great to see that your company has benefited from using Paycom. Our software is designed to make all levels of employment easier and more efficient. We are excited about continuing to work with you and the opportunity to show you all the benefits our solution has to offer! If you have any additional feedback or suggestions for enhancements, please feel free to connect with your dedicated Specialist or our team at feedback@paycomonline.com.

Dayna
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

The black hole that is Customer Service in Paycom

Publié le 19/08/2021

The experience has been bad. They don't support their small to mid-size customers. The people are...

The experience has been bad. They don't support their small to mid-size customers. The people are nice but the business plan and structure is a mess.

Avantages

The payroll portion seems to work well. We don't have to call for help often and it is pretty user friends.

Inconvénients

The software is complicated and customer service is not available through Paycom. We have been working for 6 months to get the 401k feeds correct and we are still struggling. It may work but who knows if you can't get help.

Alternatives envisagées 

TriNet Zenefits, Paylocity et Paycor

Pourquoi choisir Paycom 

Wanted more functionality

Logiciel antérieur 

Paychex Flex

Pourquoi passer à Paycom

They sales person convinced me that their customer service was great and the structure put customer service first. She doesn't work there any more.

Réponse de Paycom

Our support teams are dedicated to providing world-class service to each client. We connected with your client team to ensure your concerns have been addressed, but please feel free to reach out to us at feedback@paycomonline.com if we can be of further assistance. We're proud to be your HR provider and look forward to partnering with you on all your business's needs.

Susie
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Outstanding Product and Support

Publié le 06/11/2019

The BEST Payroll, and HRIS system on the market hands down!

The BEST Payroll, and HRIS system on the market hands down!

Avantages

This product has high technology and excellent ease of use. It is ever changing and improving to allow you to keep up with the latest technology. Paycom also will customize your product for your individual companies use. The customer support is outstanding and they are always there to assist you!

Inconvénients

There isn't much I don't love about Paycom. They have outstanding support and walk me through each portion of the program. The only issue I have had with Paycom is not having the Back Benefits automatically calculated. BUT this feature is coming soon!

Alternatives envisagées 

UKG Pro et Paylocity

Pourquoi choisir Paycom 

ADP's Workforce was not an integrated system, but several individual products bolted onto their payroll software. Each product did not flow and work together. You were forced to enter the same information in each portion of the system. Their Tax filing services were terrible!

Logiciel antérieur 

ADP Workforce Now

Pourquoi passer à Paycom

Product was better, their customer service team was much more personable, and the product was the most innovative. The company was more financially sound.

Réponse de Paycom

Susie, thank you for sharing your Paycom experience! We are so thrilled that you enjoy using our products.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

One of the best solutions for HR

Publié le 30/01/2020

Using Paycom as an Administrator is a breeze. Easy to set up, great for reporting, payroll...

Using Paycom as an Administrator is a breeze. Easy to set up, great for reporting, payroll processing, and customer support (I have a designated representative). No more case numbers or long waiting calls.
For employees, or standard users, the system is easy to navigate. The Paycom App is fantastic.

Avantages

As Administrator of the system, Paycom is convenient/easy to use. The modules such as Benefits Administration, Time and Attendance, Document Management, Expense Management, Applicant Tracking, are very intuitive to use.
The report writer is the best. Compared with ADP, Paycom is one of the most user-friendly HRMS out there.
Customer support is great. Each account/company has a designated representative assigned.

Inconvénients

Price. The products are wonderful, but it comes with a price.
Every company/organization has its uniqueness. Finding a perfect HR software is not easy, but Paycom meets all the criteria I need.

Alternatives envisagées 

Paylocity

Pourquoi choisir Paycom 

Cost, Outdated version, representative never approached us even when the software we were using was outdated. Very disappointed with ADP.

Logiciel antérieur 

ADP Workforce Now

Réponse de Paycom

Thank you for the fantastic review! We appreciate you sharing your experience with Paycom! We're thrilled that you are enjoying our products and that you find them easy to navigate! If there are any updates that would improve your experience in the future, please let your dedicated support specialist know!

Natalie
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Full featured, very customizable - probably overkill for many

Publié le 28/04/2022

Painful to setup (lots of that was specific to our organization), but also a good exercise. Think...

Painful to setup (lots of that was specific to our organization), but also a good exercise. Think things will be easier now that we are ending our very long and complicated setup phase.

Avantages

Focus on compliance. Very little it cant do, but some things are so tedious to get set up, that it ends up being impractical to actually exercise the software to its full capabilities.

Inconvénients

Not as easy to pay people different rates for different jobs or tasks. Creating and assigning shifts can be finicky and time consuming. It can do so much and is so customizable that sometimes even the support staff don't fully understand how it all works.

Réponse de Paycom

It's great to hear Paycom has helped your organization stay in compliance and that you're feeling confident with the implementation process coming to a close. We strive to create a seamless experience for each client and encourage you to continually share your feedback. If you have additional thoughts, we invite you to connect with your dedicated Specialist or with us at feedback@paycomonline.com. Thank you!

Karena
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User Friendly System

Publié le 13/04/2020

Overall experience has been great. Any issues or questions we may have are quickly addressed and...

Overall experience has been great. Any issues or questions we may have are quickly addressed and we have an extremely knowledgeable dedicated account specialist.

Avantages

Paycom software is very easy to understand and navigate. The modules are very comprehensive in terms of available features. The reporting feature allows you to pull information in a variety of formats. And the end-user has their HR information right at their finger tips which allows for easy access and updating information convenient.

Inconvénients

Paycom has annual price increases to the software that we use. We started with a certain price which has changed over time.

Alternatives envisagées 

Paychex Flex

Pourquoi passer à Paycom

Reviews from other end users, software modules available and cost.

Réponse de Paycom

Karena, thank you for sharing your Paycom experience! We're thrilled to see you are enjoying our products, and we hope they will continue to bring value to your organization. Please feel free to share with your dedicated specialist any enhancements you would like to see from us; we love hearing from our users!

Kristin
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

So far it's the best payroll company I've used

Publié le 15/04/2021

Great customer service. I haven't used all of the functions available yet such as onboarding a new...

Great customer service. I haven't used all of the functions available yet such as onboarding a new hire but overall I'm very pleased.

Avantages

Online portal & payroll processing, vast report options, mobile app, EE file management.

Inconvénients

When researching Paycom the only negative review I seemed to come across was difficulty with the software. To a non-tech savvy person I can see how this would be true but the staff were absolutely great about scheduling times to train me and go over any questions I had. They also made sure to have me go through necessary functions rather than just sit & watch.

Alternatives envisagées 

Paycor

Pourquoi choisir Paycom 

PrimePay had terrible customer service, I had limited access in my online portal and the report center was confusing and never seemed to have the report I needed. Our payroll was incorrect and/or late more than once in my 1 year using them. They also double-billed me twice and it took 2 months of me repeatedly emailing, calling and following up until I found an employee willing to help that I finally got refunded.

Pourquoi passer à Paycom

I used these 2 services at my previous job and both had their own quirks and difficulties so after my Paycom demo I decided it would be best to try them instead and in the 2 months I've used Paycom so far I have not been dissappointed.

Réponse de Paycom

A simple, easy-to-use software is our top priority at Paycom and we are glad our mobile app has helped you access everything you need. Thank you for the 5-star review!

Lyneda
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Paycom for employees

Publié le 27/07/2021

Overall I like Paycom very well. It allows you to keep up with your times, PTO hours, print off...

Overall I like Paycom very well. It allows you to keep up with your times, PTO hours, print off paystubs, and request vacation days all from your phone. No more filling out paperwork and worrying about it getting lost. Everything can be done from the app on your phone.

Avantages

It's easy to clock in and out for your shift. You can clock in and out straight from the app on your phone. No more waiting in line at the time clock, no codes to remember, no fingerprints, just a quick tap of your phone.

Inconvénients

It can be difficult to make a correction on your in and out punches sometimes. You have to wait on approval for time corrections.

Réponse de Paycom

We appreciate you sharing how your organization has benefited from single-database solution and that it's helped streamline your HR processes! Thank you for the feedback and we encourage you to share any other enhancements with our team at feedback@paycomonline.com.

Samia
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Paycom Overall Review

Publié le 11/12/2019

It's helped solve a lot of on boarding process problems. It's helped simplify the process of a new...

It's helped solve a lot of on boarding process problems. It's helped simplify the process of a new hire since on boarding is now mainstreamed through Paycom. We did have a hiccup once with our W2's not being correct and have had to go back and fourth with the company on a few things. The software overall is awesome. I think the issues lie within the back end on the company.

Avantages

How easy it was to learn and catch on to things within the system. The neat features and wizards in place to help set things up.

Inconvénients

Sometimes when I reach out with a question to our rep, the rep doesn't read my email thoroughly to understand what I am asking so sometimes I have to repeat myself or word something differently.

Alternatives envisagées 

UKG Pro

Pourquoi passer à Paycom

Paycom had a lot more features than Ultipro. User friendly.

Réponse de Paycom

Thank you for the 5-star review, Samia! We are so thrilled that you are enjoying your Paycom experience! We appreciate you sharing your feedback and will be sure to share it with our team! If you have any additional feedback you would like to share, please, feel free to reach out to us at feedback@paycomonline.com.

Christine
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Honestly not worth the cost

Publié le 01/04/2022

We've had Paycom for 3 years. Not a single rep we've ever worked with has had HR or payroll...

We've had Paycom for 3 years. Not a single rep we've ever worked with has had HR or payroll experience so they have no context for any of our questions or issues. You have to explain to the customer service rep how their own system works in order for them to understand the problem you're having. We've also had 6 different customer service reps in 3 years - they keep quitting. I don't blame them, they aren't given any of the knowledge or tools to actually be helpful. And don't expect to actually be able to get through to your rep when you call, you'll get someone else who knows even less. When you do get your rep, they always have to "get back to you" about your question but they rarely do. The most common answer or solution is "oh, the system can't do that but we'll put in a suggestion for it with our development team". Still waiting on most of those developments.

Their big selling point is that it saves time - the trick is they mean it saves the employees time, not the Payroll people, not the HR people, not the IT people. For all of these people, processing time has doubled and some things are literally impossible to do in the system, things that are standard in any other system.

Everything is designed to charge you more money and everything is overpriced. We're currently being forced into an update to their payroll module that will also cost more money. It's not an optional upgrade and it's not an upgrade we want or need, but we will be forced into it anyway.

Avantages

Once you understand how it works, you can figure most things out for yourself. And you'll have to.

Inconvénients

Everything is so manual that administrators will spend a lot of additional time on processes and transactions. Customer Service is really terrible - they don't know how their own system works and they don't follow through on commitments.

Réponse de Paycom

Hi, Christine. We've been in contact with the team serving your organization and they are working diligently to connect with your team to begin addressing your concerns while you're out of office. We greatly value your business and look forward to improving our partnership. If we can be of further assistance, please reach out to us at feedback@paycomonline.com.

Morgan
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

System still needs a ton of design upgrades to match competitor's offerings/meet business...

Publié le 05/12/2017

Avantages

ESS Dashboard/Tiles and notification menu.
Ability to send automated "no thank you letters" to rejected interview candidates
Test sample paychecks
Total comp letters
Dynamic Benefits / Open Enrollment Process

Inconvénients

No historical reporting
No option for change reports to pull one or two field items and does not show effective dates
System glitches in LMS (when importing external content) - Dashboard does not reflect "percentage complete"; issues with completed courses showing as still needing to be complete despite confirmation
Phantom period in Time Off Module
Position Management/Org chart has to be manually changed. Position seats are not updated when a PAF is submitted.
Applicant Tracking Module is confusing (too many dashboards and the dashboards do not populate the correct data)
Can't hide unfilled/unused custom fields
Performance Review Module not very dynamic/customizable
Survey function not very dynamic/customizable (no logic)
No Job Description function/Module
401k changes wont feed to our external vendor
Too many individual steps to accomplish one task (i.e. build a check list)

In general, the system is not as user friendly / customizable / dynamic as it was sold to us as.

Réponse de Paycom

Morgan, our team would like to connect with you regarding your feedback. Paycom is committed to being a valuable partner and we want to make sure you are receiving the maximum benefit out of the system. Based on the items listed in your feedback, we believe we can help alleviate some of the challenges you may be having. We¿re always adding additional functionality to the Paycom solution and we want to verify you are receiving those updates. We will have a member of our team reach out to you and you can always reach out to your Paycom specialist at any time. Thank you for giving us the opportunity to assist you.

Poncietta
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Clocking in?

Publié le 29/04/2022

Overall, my experience with Paycom has been a good one. I can access it on my mobile device and,...

Overall, my experience with Paycom has been a good one. I can access it on my mobile device and, to me, that is so important because there are instances where you need to access your payroll information and being able to pull it up on your phone is a definite plus. I don't remember what we used before Paycom but I can definitely say that I like it better because there is must more information that is readily available

Avantages

There are many wonderful features to this program. It is easy to see your upcoming paycheck or review past paychecks as well as other tax documents. It is also a very valuable feature being able to view benefits, available time off, time used, etc. I would say that I especially like the Community feature where employees can leave comments or kudos to their co-workers.

Inconvénients

I think that the navigation could be a little easier. After using this program for some years now, I still have to search to find my paycheck. I don't know if it's just me but I think if I had to change anything, I would change the location of the current paycheck.

Réponse de Paycom

Thank you for the 5-star review, Poncietta! We are glad you are enjoying our single-solution software and the visibility it provides. If you have any additional feedback, please do not hesitate to contact us at feedback@paycomonline.com. Thanks again!

Grant
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

A bit pricey and several fees but a solid product

Publié le 08/07/2022

Using Paycom is a pretty good experience overall. Other than being charged quite a lot in fees and...

Using Paycom is a pretty good experience overall. Other than being charged quite a lot in fees and charges and having to reach out to support with complex issues it is a pretty easy software to use and maintains payroll records quite well.

Avantages

There are great reports that are already included by default
Strong report customization options
Useful payroll review functionality

Inconvénients

Occasionally clunky and cumbersome customer support
Quite expensive
Several fees for basic tasks

Réponse de Paycom

An important part of our mission is to deliver the highest quality of HR and payroll processes to all Paycom users. For this reason, we are able to offer detailed, customizable reports and accurate payroll. We're satisfied to hear that you have found our product worthy of your time and resources, Grant. We appreciate your review!

Brian
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Paycom, good but could improve one big thing.

Publié le 15/09/2022

Its a great software, If I were to own my own company and were looking at Payroll solutions, Paycom...

Its a great software, If I were to own my own company and were looking at Payroll solutions, Paycom would be among the top 3 I consider. Paycor is even worse, so It should be good to know that yours is better than your competition. It does what it is supposed to do ,so, aside from some much needed functionality/interface improvement Its a great experience.

Avantages

The ease of access and filling out onboarding documents upon first hire. It seems secure as well. An effective way to submit various schedule requests, that is, once the average user finally figures it out. The Mobile app is pretty easy to access and can be very useful. The quick response from the Admins.

Inconvénients

Web Time Sheet (Read Only), this is Blocky and slow when submitting a punch change request. Greater efforts could be made with a user friendly experience in mind. When I first used it, It was confusing and choppy. The visual appeal is lacking with the format. Besides that, its great.

Réponse de Paycom

It's great knowing our product has improved onboarding and scheduling processes for your organization. We appreciate feedback from our users and will be sharing this with our development teams. If you'd like to discuss your feedback in further detail, contact us at feedback@paycomonline.com, and our team will reach out shortly.