Avis clients sur pVerify

Their API is easy to work with - and is responsive (low latency).

I would like to see additional parsing of Dental Insurance.

its the most you can get in a bad industry.

the limits of its use are the limits of the ability of the industry to provide effective real time data in all scenarios, there needs to be a forced common healthcare insurance verification provided by the government, none of these companies with systems such as pverify work very well. The objective is simple its not space, if it was space the best the entire industry offers is a car ride from city to city. Maybe a flight, definitely not space. I still have employees spending hours and hours on verification, the software is a part of a system where I use 3-5 other systems for verification and still have to use human labor.

Intergration with our API was great and our agents use pverify for all of our eligibility.
Whenever I place a ticket they are quick to respond

Whenever I put a ticket in and ask for a callback to let me know the issues has been resolved. I have not gotten phone callback nor an email update with my ticket. If I do get an email its well after the issue has been resolved.. I'm director of billing but also assist with operations so I'm constantly running around. A phonecall would be nice

Insurance verification much more streamlined, with good value for cost.

It doesn't verify vision plans, but this is not a major issue.

I love that I have access to hundreds of insurance plans at the tips of my fingers. I work in a patient facing office position and I love that I can quickly access their insurance benefits to help them with their needs in an efficient manor on one site.

Nothing really. It was a little bit of a learning curve at first to decipher the daily reports for upcoming appointments, but once we figured it out it has been smooth sailing.

pVerify is very user friendly. It provides concise, detailed information within a few keystrokes.

Functionality can be impacted by insurance files and updates by carriers.

It's a simple way to verify patient insurance and help us to collect payments accurately upfront.

Benefits are not always 100% correct though I know that can't be expected as benefits are complicated sometimes.

Very responsive. Always looking to fit to your needs and improve your business.

No cons! Love working with them. Great team.

I like that Medicare benefits can be pulled through PVerify. Also that it will give the correct plan name if the card is not available to us. In some cases, it will also list the main subscriber if it is not the member being searched.

I do not like that the copay/coinsurance is not always accurate. You also can not pull government benefits. Insurance Discovery will also not pull all active coverage and will show the member does not have any coverage about 50% of the time for us.

This is such a powerful timesaving tool. It takes only a few seconds to pull selected information needed in order to perform benefit verifications specific to the industry I am in.

There are still a few insurance providers that are not accessible on pVerify and we still have to use other methods to verify those plans.

User management is easy. Setting up bulk users is easy to accomplish. You can also set up individual users right from the interface. The web site is uncomplicated but a white label option would be nice. Too many of our customers are confused by who pverify is.

Forced to purchase more eligibility checks than needed. You need to be able to customize for smaller businesses

Consent connectivity, API has been very stable.

Untimely responses and cost. Cost is much higher than other vendor we have or do utilize. Also, had to follow up several times for a response when we did have to reach out for an issue or updates.

Very simple UI and easy to use. I can train my employees on it once and they’re good to go.

The search is not as intuitive as I think could be possible with this type of technology.

Ease of use, very little downtime, great response time on support issues, great API functions, user interface is easy and fast!

Honestly, I do not have a "con". This is a great product and company.

Multiple insurance companies in one place

Too many pages to scroll through to get the necessary information, would like to be able to enter a specific service and get just that information. It times out too quickly.

The company uses Pverify daily and the verification system has been seamless. The system is user friendly. If there is ever an issue, the customer service is fast and friendly.

Sometimes the specialist copays are not listed in the information provided.

I liked that, unlike other platforms, we can access all insurance plans across the nation. As a national practice it's hard to find something that does this.

I do think the platform could be more visually accessible for those with different disabilities. It's very "monotone".

The system offers a DME summary to help make configuration easier. Also, the system provides user configurations through the website that are incorporated into the API data.

I'd like to have to have more configurations and ultimately pricing. They have pricing but it doesn't incorporate renewal dates (for rentals) and secondary insurance.

Ease of setup, level of customer support, pricing, all reasons I would recommend

I don't have anything negative to report.

Simplicity of pverify is what keeps us from using it.

no secondary insurance verification has affected our company.