Avis clients sur RealGreen

The ease of maintaining accounts and routing services.

If you don't use it in it's entirety it can be overwhelming.

I like you can do work through it on a easier scale of things to help finish business items while at the office or in the field

That it has a very bad load up when working in the field here in Denver, the site always crashes, maybe the site or bandwidth is not that good when out in the field on realgreen moble live, but it never works here in the Denver area at all

Everything, number 1 would be the upsells for AMA and the ease to quote a potential customer right over the phone in less than 2 min. And with it being cloud based, can work from anywhere!

Wish I had a little more control and options in the templates when I'm designing. Sometimes it's a little tricky but I make it work.

There are many reports and functions that there is a way to do most anything you are trying to do in the system.

We have had a lot of outages/crashes this year that had caused our office a lot of catch up work.

I liked the idea of what they had to offer, but they did not create a solid base to add all the bells and whistles. Program is buggy and not user friendly. Basic functionality is not there.

We used SA4 in the past and it was a great program. Not sure how they managed to take a solid base and ruin it completely. Basic functionality is not there. Can't do something as simple as print an invoice without clicking through 4 windows & changing printer settings. Printing doesn't line up correctly on their own pre-printed forms, and does not look professional. Call log is a mess. Functions throughout the program are not consisten, sometimes you check a box to save a change, sometimes there's a save button at the top, sometimes it's at the bottom. Really buggy, causing user errors. System is very slow at times and usually mediocre speed. Response to tech support requests takes days. We had SA5 a few years ago, then went back to SA4, then came back to SA5 thinking they had the bugs worked out, but sadly, not so. We also asked [sensitive content hidden], the set up guy, about some of the specific issues we had in the past & he assured us they had been taken care of but not so.

RealGreen support team has been very helpful and knowledgeable.

I do wish payments were a little easier to navigate.

Very helpful when needing questions answered.

Sometimes it is frustrating to not know all of the ways I can use RG...I like to thoroughly know the software I'm working with.

The new system is much more user friendly. Login is simple and they have multiple ways to reach out for support.

Sometimes you have to find loopholes to make certain things work or send the way you want them too.

I like how encompassing it is. It covers so many aspects of operations management.

Glitchiness. The payment problems. The refund problems. Buttons disappearing. Etc

Well, it was nice when they answered the phone

When work wave bought them and forgot who they are

Great customer service and have always been helped

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I haven’t had any issues to date that were not addressed

very easy to operate and understand . I trained countless employees around using it.

There isn't a place to eliminate a day that a client doesn't want us to come on.

How easy it is to navigate the system, easy to setup accounts and take payment. I love how easy it is to communicate across the board with employees.

lagging of the system at times. It could be due to internet issues, but it comes back up fairly quick.

I honestly can’t think of anything that I particularly like

Not intuitive at all. The UI is Unstructured and illogical throughout. Very long learning curve for new user bc it’s so non intuitive. Reporting does not make sense to me at all - cumbersome to access information, making it difficult for a business owner to make data driven decisions.

I like how quickly I was able to be trained on using the system

It makes out job difficult when experiencing outages or delays in updating.

After 15 months I have yet to see any benefit from Service Assistant, the Customer Assistant Website, the Automated Marketing Assistant, or Mobile live. If you are a one stop shop, you only offer one service then this software might suit you. As long as you can afford to spend most of the day on the phone with tech support or you can afford to pay someone to spend more time on the phone with tech support then they do taking care of your customers.

After 15 months this system cost me unmeasurable losses. A complex system that doesn't work, their tech support personnel (if you can get a hold of them) can't run it. I have services completed in April of 2019 that still have not synced with my customers online account. Among other major issues, I have still have customers receiving blank invoices, invoices with inaccurate balances & invoices for services they've already paid for. Customers who have credits on their accounts have had their cards charged. My installment customers haven't been billed in 2 months. The analytics do not work, the system doesn't track your labor accurately. I spent 4 days and over $2000 working with their "top tech guy" [SENSITIVE CONTENT HIDDEN], after 4 days [SENSITIVE CONTENT HIDDEN] was still not able to run a single report with accurate information. 100% of the issues I brought up to [SENSITIVE CONTENT HIDDEN] his response was "yep that's not working. Let me take this to that department and find out why." After several issues [SENSITIVE CONTENT HIDDEN] got on the phone and said "I'm sorry our system isn't working for you." A factually inaccurate and intellectually dishonest statement. I could not have been more insulted, every word she uttered was carefully crafted to avoid any culpability. I have never dealt with a company lacking this much integrity. They just don't care, I paid close to $15,000 last year, they admit the system isn't working properly, yet refuse any liability. I can't even get a refund much less reimbursement for damages.

Being a user of Service Assistant Software since 2002, we have come to rely on it for our business management software. The software is all encompassing and runs our business well. We are in a self hosted environment and have control over our computer system. The software on our self hosted service has been quite stable. We will continue to run in this environment until a time that we feel the online hosted software is comparable.

What I am quite disappointed in is the switch to online hosted software run by Real Green. They are pushing companies to use their online software at a ridiculous cost. To use their online software would run us almost 10 times the monthly maintenance cost. The online hosted software is NOT STABLE and users are being used as guinea pigs while Real Green tries to work the bugs out. An example would be TODAY where the system was down for most of the day for many users. In this day and age where users have come together to form user groups online, Real Green is making a huge mistake rolling out software with continued issues. We've heard from more than 10 different online users in our group that there was limited and NO access to the software today. This is the start out our busy season for most companies in the lawn care industry. It is unacceptable to have a system go down for all the online users. I am glad that we made the decision to stay self hosted. I returned from the conference in January almost convinced to switch to their online hosted software but the reviews from users are far from good. It is too bad becuase Real Green software has been good and stable up until this major change. Maybe they should stick with what they know, software and let users continue to self host. THank you.

This software has so many different "layers" that allow you to do so many things. There are tons of reports, on top of everything else it has to offer. It is a huge time-saver for our company, and I can't imagine we would be able to handle the amount of current customers we have without a program like this. We use so many features in the program as well as extended features (CAW for payments only, Mobile Live, Routing...).

We currently still have SA4, so there are no longer any updates. It is also a VERY complicated program to learn, but sooo worth it!! The technicians at Real Green are wonderful at helping you get through any stumbling blocks you may run into.

How it helps office staff communicate to the customer using AMA. Also all the marketing functions.

Improvements with accounting features. More ease on applying installments to invoices rather than balance. Improvements on aging and better explanation how and why accounts get aged. Better communication with accounting software to carry GL over. I feel like to do this correctly you have to have a lot accounting background. While larger companies have a department of the ability to contract this out, smaller users would have a difficult time. We had this issue early on when the company was forming.

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Tech Support - I feel only about 50% of the tech support team know the product. I have to call back multiple times to deal with either a mobile live problem, CAW, AMA, SA-5, Payment processing. I have to wait HOURS to get a call back. Now when I call I can't be told where I am in the que which means that I can't do other work. I am tied to my desk!