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Temps d'utilis.
Secteur d'activité
6 avis
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Very Easy to Use
Publié le 05/06/2023
With Qiscus we can response to outside guest inquiry or internal guest request / service quick and...
With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest
Avantages
The system is very easy to use, without many complicated training our user can use it easily.
Inconvénients
The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance)
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
It is a good platform which is helpful for our service in customer care
Publié le 31/01/2023
It is good to find this helpful product for our customer care service eventhough it's somewhat...
It is good to find this helpful product for our customer care service eventhough it's somewhat pricey
Avantages
.It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient
Inconvénients
.The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Qiscus multichannel chat is helpful for our communication service
Publié le 11/08/2022
We had struggled with our communication service before. We avoid having many phone numbers but we...
We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents
Avantages
The analytics feature, API Integration and Bot Integration are helpful for our communication services
Inconvénients
Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
So far this is the best product i've ever tried
Publié le 08/08/2022
helping us to solving our customer inquiries smooth & swiftly
helping us to solving our customer inquiries smooth & swiftly
Avantages
so light, so reliable, so easy to use, many features that help agent to operate it well
Inconvénients
the analytics is so basic, almost useless for us
- Secteur d'activité : Pêche
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Qiscus is an easy platform to use with simple features but very efficient help answer a...
Publié le 27/09/2022
quite good because of the features and simple appearance
quite good because of the features and simple appearance
Avantages
1.The simple features in Qiscus, such as names and phone numbers are listed.
2.in Qiscus we can see the number of incoming conversations.
3. Also we can see the credit or payment that must be paid.
Inconvénients
The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus
- Secteur d'activité : Banque
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Qiscus is a helpful application and has friendly user interface
Publié le 17/05/2022
Overall is good using Qiscus because the feature is quite operated well
Overall is good using Qiscus because the feature is quite operated well
Avantages
Friendly user interface and can be used anywhere as long as there's internet connection
Inconvénients
For social media integration (FB & IG), it has few limitation regarding to API restriction from FB
