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Avis clients sur Qiscus

Qiscus

4,4 (7)
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Une solution cloud de customer communications management

Note globale

4,4 /5
(7)
Rapport qualité-prix
4/5
Fonctionnalités
4/5
Simplicité d'utilisation
4,7/5
Support client
4,1/5
86%
des utilisateurs recommandent cette application
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7 avis

Muhammad
Muhammad
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Exceptional Customer Communication Solution

Publié le 18/07/2024

Avantages

We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us.

Inconvénients

The initial setup can be a bit complex, but the excellent support team helps to ease the process.

Ida Bagus Adi Yuliantara
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very Easy to Use

Publié le 05/06/2023

With Qiscus we can response to outside guest inquiry or internal guest request / service quick and...

With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest

Avantages

The system is very easy to use, without many complicated training our user can use it easily.

Inconvénients

The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance)

Muhammad
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Qiscus multichannel chat is helpful for our communication service

Publié le 11/08/2022

We had struggled with our communication service before. We avoid having many phone numbers but we...

We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents

Avantages

The analytics feature, API Integration and Bot Integration are helpful for our communication services

Inconvénients

Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients

Asjun
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

It is a good platform which is helpful for our service in customer care

Publié le 31/01/2023

It is good to find this helpful product for our customer care service eventhough it's somewhat...

It is good to find this helpful product for our customer care service eventhough it's somewhat pricey

Avantages

.It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient

Inconvénients

.The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation

Rizky
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

So far this is the best product i've ever tried

Publié le 08/08/2022

helping us to solving our customer inquiries smooth & swiftly

helping us to solving our customer inquiries smooth & swiftly

Avantages

so light, so reliable, so easy to use, many features that help agent to operate it well

Inconvénients

the analytics is so basic, almost useless for us

Alif
Alif
Note globale
  • Secteur d'activité : Pêche
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Qiscus is an easy platform to use with simple features but very efficient help answer a...

Publié le 27/09/2022

quite good because of the features and simple appearance

quite good because of the features and simple appearance

Avantages

1.The simple features in Qiscus, such as names and phone numbers are listed.
2.in Qiscus we can see the number of incoming conversations.
3. Also we can see the credit or payment that must be paid.

Inconvénients

The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus

Yenny
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Qiscus is a helpful application and has friendly user interface

Publié le 17/05/2022

Overall is good using Qiscus because the feature is quite operated well

Overall is good using Qiscus because the feature is quite operated well

Avantages

Friendly user interface and can be used anywhere as long as there's internet connection

Inconvénients

For social media integration (FB & IG), it has few limitation regarding to API restriction from FB