Qiscus

Une solution cloud de customer communications management

Note globale

4,2 /5
(6)
Rapport qualité-prix
4/5
Fonctionnalités
4/5
Simplicité d'utilisation
4,7/5
Support client
4/5

83%
des utilisateurs recommandent cette application
Classer par

6 avis

Rizky
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

So far this is the best product i've ever tried

Publié le 08/08/2022

helping us to solving our customer inquiries smooth & swiftly

Avantages

so light, so reliable, so easy to use, many features that help agent to operate it well

Inconvénients

the analytics is so basic, almost useless for us

Utilisateur vérifié
Note globale
  • Secteur d'activité : Produits laitiers
  • Taille de l'entreprise : 5 001-10 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Qiscus for a customer communications management solution

Publié le 22/01/2023

A good platform that contributes greatly to solving customer problems and answering their questions.

Avantages

A good platform for business development, by which sales can be increased using the WhatsApp Business API, and it also provides the ability to conduct conversations with customers with high efficiency. Provides a free trial before use.

Inconvénients

You need to develop and add some features to it, also some problems may appear when integrating with other applications.

Alif
Note globale
  • Secteur d'activité : Pêche
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Qiscus is an easy platform to use with simple features but very efficient help answer a...

Publié le 27/09/2022

quite good because of the features and simple appearance

Avantages

1.The simple features in Qiscus, such as names and phone numbers are listed.
2.in Qiscus we can see the number of incoming conversations.
3. Also we can see the credit or payment that must be paid.

Inconvénients

The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus

Yenny
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Qiscus is a helpful application and has friendly user interface

Publié le 17/05/2022

Overall is good using Qiscus because the feature is quite operated well

Avantages

Friendly user interface and can be used anywhere as long as there's internet connection

Inconvénients

For social media integration (FB & IG), it has few limitation regarding to API restriction from FB

Asjun
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

It is a good platform which is helpful for our service in customer care

Publié le 31/01/2023

It is good to find this helpful product for our customer care service eventhough it's somewhat pricey

Avantages

.It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient

Inconvénients

.The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation

Muhammad
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Qiscus multichannel chat is helpful for our communication service

Publié le 11/08/2022

We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents

Avantages

The analytics feature, API Integration and Bot Integration are helpful for our communication services

Inconvénients

Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients