Emitrr

4,8 (137)
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Plateforme d'engagement client pour les propriétaires d'entreprises locales

Note globale

4,8 /5
(137)
Rapport qualité-prix
4,9/5
Fonctionnalités
4,8/5
Simplicité d'utilisation
4,9/5
Support client
5,0/5

99%
des utilisateurs recommandent cette application
Classer par

137 avis

Randy
Randy
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Big Emitrr Fan!

Publié le 07/09/2022

Dedicated team of professionals; always willing to go above and beyond to help customers. Great...

Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.

Avantages

Ease of use.. SMS templates.. chat bot feature.. call recordings

Inconvénients

Settings UI could be a bit more user friendly.. but not hard to learn

Alternatives envisagées 

Podium

Logiciel antérieur 

Grasshopper

Pourquoi passer à Emitrr

Support was great and they really worked with my to customize services to what I needed.
Heather
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Real time communication made simple

Publié le 11/06/2024

Great. One of the best communications tools that I have used.

Great. One of the best communications tools that I have used.

Avantages

Appreciate that my internal team can see all messages going back and forth between field staff. It enables us to comminate the same message and support one another when even when we are working in different roles.

Inconvénients

Not being able to set up or add someone to at tag or team when creating the profile.
Also would like the ability to upload multiple forms to a secured message. So the user on other end only needs one code to view documents, and so internal staff does not have to combined file first.

Neil
Note globale
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Emittrr for Staffing Agency

Publié le 25/06/2024

We use Emitrr to communicate with our associates. From the beginning of the application/ inquiry...

We use Emitrr to communicate with our associates. From the beginning of the application/ inquiry process, to following up to make sure they show up on site. Easy as a Text message!

Avantages

Emitrr is as easy to use as text messaging.

Inconvénients

I think it's pretty expensive. Considering that text messaging is free from any cell phone carrier, and that I don't really use any other features, $85+ a month is pretty high.

Mindy
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love Emitrr!

Publié le 19/08/2024

10/10 - they are very responsive and love hearing ideas of how we will use it and what additional...

10/10 - they are very responsive and love hearing ideas of how we will use it and what additional features would be helpful.

Avantages

Ease of use and addresses so many needs we had for our office! Love that we can schedule messages in advance which will save a lot of time and it works both on the computer and a phone app. Support staff has been extremely responsive and helpful getting us set up.

Inconvénients

Our experience has been excellent I haven't found anything I don't like.

Joanne
Note globale
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very useful tool

Publié le 15/03/2024

It was an easier transition than I thought it would be. There are a lot of bells and whistles that...

It was an easier transition than I thought it would be. There are a lot of bells and whistles that we don't use like scheduling calls. (I'm sure I'll be using that as our business expands.) Overall it is a good tool is very useful.

Avantages

The ease of use so far, I'm still getting used to it.

Inconvénients

The process for Mass texts is lengthy; it should be shortened. Having to enter contacts one at a time is time consuming. (I may be doing it wrong).

Brandon
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product and great customer service

Publié le 25/08/2023

Avantages

The ability to have a mostly all in one tool for messaging, phone, reviews, etc.

Inconvénients

I can't think of anything major. They are constantly making improvements and listening to their customers.

Antoinette
Note globale
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Service

Publié le 13/06/2024

Avantages

I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send. These are all time saving services for us. Also, the customer service is amazing! We had a major tech issue that was resolved in less than 3 days. They were very quick, concerned, and professional.

Inconvénients

Because we have so many past messages and so many phone numbers, it takes a long time for the conversations to populate when searching in all conversations.

Bronwynn
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Good Product

Publié le 23/08/2024

have used it for over 2 years and love it

have used it for over 2 years and love it

Avantages

I like that I can use it on the phone as well as my computer. I can call guests and owners from my cell using my work phone number.

Inconvénients

I don't really have any complaints. We've been using it for a while and haven't felt the need to switch.

Linda
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great service!

Publié le 31/07/2024

my experience was great and quick he resolved my problem very quickly

my experience was great and quick he resolved my problem very quickly

Avantages

The person that helped was very friendly and patient with me.

Inconvénients

nothing to complain about everything went as well as expected

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great HIPAA compliant patient engagement and scheduling tool

Publié le 04/06/2024

Excellent product with great customer service

Excellent product with great customer service

Avantages

Automatic translations to other languages, desktop and app interface, ease of use

Inconvénients

Nothing, its great. There are no issues.

Michelle
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very Efficient!

Publié le 05/06/2024

Avantages

I like the ease of setup that was involved as well as the efficiency of the program for daily use. Customer service is excellent and response time is fast!

Inconvénients

Honestly, Emittr currently meets all of needs so we have been pleased with all of it's functions.

Tracie
Note globale
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

HANDS DOWN BEST ZIPWHIP REPLACEMENT for small business

Publié le 16/08/2023

We used Zipwhip until it shut down, and I have to say that after over 30 demos from other companies...

We used Zipwhip until it shut down, and I have to say that after over 30 demos from other companies we finally ended up trying Emitrr. I was mortified to switch from Zipwhip, it was so simple and easy to use. Most of the demos I tried for other companies were either way more complicated than we needed, wickedly overpriced for a small business, did not have a cell phone app extension (crucial for us), or their pricing schemes took a PhD to understand. What is nice about Emitrr is that you can start with just texting if that is your primary need, the other features are on the side panel and out of the way if you don't want to use them initially. The agents I spoke to were intelligent, knew their product, listened to what we needed, and were straightforward. I must have spoken to 30 salespeople of other companies and while many were acceptable, few were exceptional. The transition was fast fast fast and absolutely painless, others told me we would be down anywhere from 48 hours to a week! (most said 48 to 72 hours). We were not down a minute.

Avantages

The transition to Emitrr from Zipwhip was so seamless that it was unbelievable, including our custom templates. They do all the prep work for the transition behind the scenes so there was--in our case--zero down time when we switched. I cannot stress this enough. The user interface is very similar. Customer service is exceptional, absolutely exceptional. There are customizable "folders" you can also assign conversations to, there is an "Open" and "Closed" designation so that messages can be moved over once you have replied so that you can easily see which ones are still pending, you can flag a message with an identifier that you can customize such as "New Client" or "Urgent", you can assign conversations if you have users, (or not!), and initially if you JUST WANT TEXTING they will do this for you. There are internal notes you can write within the conversation on the message board that the client never sees to help communication among staff, and it saves all conversations in the cloud so you can see what a person sent you last time, an automatic conversation history! This is a major advantage over Zipwhip. They also have signable forms, payment options, social media integration and you can also attach .pdf's (multiple pages to a text!!! The client gets them as a "scrollable" document on their phone!!!). You can also send long SMS texts if you need to without getting cut off, for us this is invaluable. Also there is a cell phone app if you need after-hours services!

Inconvénients

Emitrr needs to work on a few things. If you print a conversation for a medical record for instance, it is not currently possible to select just the current conversation, it will pull up all of a client's previous interactions with you. There are work arounds if you are good with .pdf's but it is time consuming. Also when these are printed, currently the photos are not included. The button labeled "send" should say "compose or write", this has confused a few employees until you get used to it. Finally, it is quite a bit more expensive than what we had in the budget for texting but at least we are extremely pleased with the service and see how we can use it more fully in the future.

Jennifer
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Emitrr

Publié le 20/04/2024

Avantages

Easy to use. Mass messages. Personalized signature.

Inconvénients

cant make calls

Marla
Note globale
  • Secteur d'activité : Fabrication électrique/électronique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Emitrr Rocks

Publié le 21/03/2024

Avantages

I am very pleased with the kind and efficiency I experience whenever I reach out with a question or help request.

Inconvénients

Not sure if I have one at the moment to share

Tammy
Note globale
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

wonderful product and service

Publié le 27/07/2023

Avantages

ease of use part of our daily interactions

Inconvénients

no cons!!! Everything is great to use. Would recommend to all who need this product

Vanessa
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Staff is very responsive

Publié le 17/08/2023

Avantages

I love that the team is very responsive and always keeping me updated when I have any requests.

Inconvénients

I wouldn't necessarily say this is a con, but Emitrr is constantly evolving. So let's say a feature isn't available today, it may in a few months. However, I would say it's more on a pro because they always strive to improve.

Steve
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Emitrr is the best I've fornd

Publié le 17/10/2023

The program is fantasic but the customer service is where they shine. The suppoert staff is always...

The program is fantasic but the customer service is where they shine. The suppoert staff is always available and clarifies every concern.

Avantages

I've tried quite a few SMS and email marketing platforms and Emitrr is by far the least expensive and very user friendly.

Inconvénients

The email portion could be expanded to store templates.

Emmanuel
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Emmanuel Saavedra Review

Publié le 03/10/2023

Great.

Great.

Avantages

Being able to have a different avenue to reaching patients without having to us my own phone.

Inconvénients

I don't have a problem with anything at the moment.

Seth
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Teamwork

Publié le 14/06/2023

Avantages

The emittr team is a great group that will actually tackle problems and troubleshoot instead of putting you on the phone with a robot.

Inconvénients

System can be hard to navigate at first.

Naomi
Note globale
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

5-Stars

Publié le 12/07/2023

5/5 stars

5/5 stars

Avantages

I like scheduling my texts for associates the day before they need to be sent!

Inconvénients

Searching for specific messages that could not be found by typing individuals name.

Rose
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Feedback

Publié le 09/08/2023

Positive!

Positive!

Avantages

It's an easy product to navigate through.

Inconvénients

At the current time, I do not have complaints. The product is self explanatory .

monica
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Emitrr Review

Publié le 03/10/2023

Avantages

I like that it's very effective in getting information out.

Inconvénients

The way messages are priced is a little confusing.

Jessica
Note globale
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great messaging software with the best customer service

Publié le 06/03/2023

Amazing and keeps getting better.

Amazing and keeps getting better.

Avantages

Emitrr has been my favorite messaging software we have used in our office. The ease of sending mass messages to our associates is amazing. The way to personalize messages and filter them within different groups. By far, the best thing about this software is the customer service. Anytime we have questions or concerns the support team always responds quickly and have offered to jump on zoom meeting with us if we cannot resolve the issue by emails.

Inconvénients

There are no major concerns. Software is simple and works well.

Kayla
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Always so helpful

Publié le 15/03/2023

Emitrr has been great! They are always so helpful and responsive when I reach out. They also follow...

Emitrr has been great! They are always so helpful and responsive when I reach out. They also follow up to make sure we don't have any additional questions or concerns.

Avantages

I love having the texting indicators to make sure our internal staff aren't texting the same employee.

Inconvénients

Having to search each group list for a contact that I need to remove. I wish there was an easier way to do that.

Austin
Note globale
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The best texting app we have used thusfar

Publié le 14/02/2023

It has just been great! No other way to describe it.

It has just been great! No other way to describe it.

Avantages

The auto-reply, Review Request, and Mass messaging are essential for our business and Emitrr handles all of this flawlessly. It was extremely easy to import all of our old contacts and start with our same number, but a more fluid app.

Inconvénients

My only complaint would be the number format, and that is not a real problem. I am just used to having parentheses around the area code.