--- description: Forethought : qu'en pensent les utilisateurs ? Lisez les avis sur Forethought, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Forethought - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de bases de connaissances](/directory/2823/knowledge-base/software) > [Forethought](/software/2056046/forethought) # Forethought Canonical: https://www.getapp.fr/software/2056046/forethought Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2056046/forethought?page=2) > Forethought est une plateforme d'IA (intelligence artificielle) conversationnelle conçue pour aider les entreprises des secteurs du commerce de détail, de l'éducation, de la finance, des voyages et d'autres secteurs à hiérarchiser les cas d'assistance et à gérer les communications avec les clients. Les administrateurs peuvent utiliser les outils basés sur l'intelligence artificielle pour analyser les sentiments des clients et marquer et diriger les cas vers les agents concernés. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 11 Avis | | Simplicité d’utilisation | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Forethought Technologies - **Entreprise fondée en**: 2017 ## Contexte commercial - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, basque, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Belgique, Brésil, Canada, Espagne, Estonie, Finlande, France, Irlande, Israël, Italie, Malaisie, Mexique, Norvège, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Singapour et 4 de plus ## Fonctionnalités - Aide contextuelle - Alertes/Notifications - Analyse des sentiments - Analyse des tendances - Analyse du service client - Analyse prédictive - Authentification unique - Automatisation des processus et flux de travail - CRM - Champs personnalisables - Chat et messagerie - Chatbot - Contrôles/Permissions d'accès - Customer Communication - Détection de la langue - Développement sans code - E-commerce - Enquêtes et feedback - Fonction de glisser-déposer - Generative AI ## Intégrations (11 au total) - Dialpad - Dialpad Ai Contact Center - HubSpot CRM - HubSpot Service Hub - Kustomer - Salesforce Service Cloud - ServiceNow - ServiceNow IT Service Management - Talkdesk - Zendesk Suite - Zendesk Sunshine ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) ## Catégories connexes - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) - [Logiciels d'IA générative](https://www.getapp.fr/directory/3874/generative-ai/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3409 reviews) 3. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) ## Avis ### "Forethought is easy to work with\!" — 4.0/5 > **Alex** | *13 mars 2026* | E-learning | Taux de recommandation : 9.0/10 > > **Avantages**: The Forehtought team is easy to engage with. Solve as a support tool meets our business needs. We also gain great value with their spamtriage model and discover insights to pull metrics we need for our business reporting. > > **Inconvénients**: Currently reviewing user sentiment (CSAT) is a very manual process wthout an AI analysis layer to provide us with feedback insights \& actionable items. We also did have to work very closely with Forethought over many months to get to a state where the reporting output/dashboard gave us what we needed for our operations > > Overall very positive and easy to engage with company/team. Happy to work with the FT team. In general they have been a very willing and eager partner to assist us with making iterative improvements to the Solve \& discover insights experience for us to be able to manage and improve our eus business via solve. ----- ### "Forethought's performance is very good" — 5.0/5 > **Fotios** | *4 décembre 2022* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: I like how it automates everything and combines your knowledge base. > > **Inconvénients**: It's not always accurate. The product's AI could use some tweaking. > > Overall, it's a great product and it helps a lot. ----- ### "Forethought is a solid business tool for email deflection" — 4.0/5 > **Celena** | *24 août 2021* | Internet | Taux de recommandation : 7.0/10 > > **Avantages**: Contact deflection rates and configurability to improve quality. > > **Inconvénients**: It takes a lot of work to ensure the model fits business needs. ----- ### "It help businesses to improve their customer service operations." — 4.0/5 > **shivasish** | *9 mars 2023* | Études de marché | Taux de recommandation : 9.0/10 > > **Avantages**: Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support. > > **Inconvénients**: Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy. > > For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market. ----- ### "Great tool for help desk; I look forward to seeing more updates and features." — 4.0/5 > **Emilie** | *1 septembre 2021* | Impression | Taux de recommandation : 8.0/10 > > **Avantages**: It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall. > > **Inconvénients**: I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues. > > The ability to connect easily with other resources is so helpful\! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2056046/forethought?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2056046/forethought) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées