Avis clients sur CIMS

Our CIMS Platinum software can be as simple or as complex as we want. The operations make sense and our maze of cemetery maps were integrated flawlessly.

The minor things we did not like as much at first turned out to be customizable to exactly how we wanted them, i.e. font size, map colors, etc.

I really like the ease it takes to find burials and burial spaces.
If I have a problem (which is very rare) and get immediate
help and it is usually something I have done wrong. The support
people are always very nice. If they do not know at the moment
why I had a problem they are quick to find out and let me know.
I also like that I don't have to remember to backup the data.

At one time I added to the religion list the word "Other" to note that
this person's funeral service was done in a funeral home chapel or at
the gravesite. I no longer can enter that and cannot find a way to add
this to the religion list. It would be nice to be able to put this information
in if service not done at a church.

For one, the CIMS software is user-friendly! The software is easily accessible from anywhere, including your phone. It has many features that make storing and creating deeds, ownership information, and burial information simple - which reduces the time in searching through paper documents. Customer service is always readily available should there be an issue, which is very infrequent and usually caused by user error. I would recommend the CIMS software to all publicly and privately owned cemeteries. We currently have two cemeteries that are in the CIMS software and are gearing up to put a third cemetery on it.

The only thing I can think of is when I try logging into it from another staff members computer it will freeze up, but that issue is probably on our end.

We are a 2 person office and 2 person field worker operation, family owned since 1968. I love that we can have complete records at our fingertips including documents and photo's. I am so close to going paperless and it feels so good!

It does not have the ability to track leads and sales.

Ease of use, in this day of technology an old industry of cemeteries needs to be current and provide accurate timely information to customers

Need to work on Columbarium layouts Currently the location is not clear on the maps

User friendly, great help when you do have a problem, the maping is so good.

What I like least about this is that we did not get this software years ago.

CIMS is both detailed and responsive. The detail allows me to research and easily find a number of burial attributes ranging from actual burials and ownership to family details, markers, and customer details. It also allows me to sort historic burials to supplement our guided tours of the cemetery.

The biggest improvement CIMS needs is an easy access public portal that can be linked to a website so the public can easily search the burials at the cemetery.

The ease of learning the software and the fact that when I have an issue and call they either answer my question right away or get back to me in the same day.

Right now I do not like the fact that when you go into a block you see the owner and every time you want to go to the next lot in that Block you have to click on the burial to see it. Before you could just go to a Block click on the burial and go from lot to lot without it going back to the owner.

I would also like to see it have the ability to publish the obit on the site without going thru all of the steps that you have to go thru to make that work.

It looks great and give people sitting with you a great view of the mapping. Love the document field for uploading images, that is very valuable.

Like have approximation of the name field, if I type in "Smith" when it is Smyth I am looking for it may give a listing somewhere of those with names that are "Sm". This alpha browse option was valuable on our Access data base.

The software is a great addition for our cemetery. With capabilities to attach multiple documents and ease of editing. This software allows me to speed up the daily record keeping and produce work orders to staff. Navigation from sales to burials or the input of new customer is very quick and easy to accomplish using CIMS.

I have nothing at this time that I don't like about CIMS.

I like the Ramaker team and the support they give you and the continual updates to improve the software. The software is easy to maintain and use and it has made our cemetery much more efficient.

There is nothing I don't like. It is exceptional.

I like that the software is very user friendly.

Since we use the Cloud version, at times it can be slow at times.

Ease of use and clarity of maps and diagrams associated with the program.

I have not discovered any cons yet. Every time I wrote the technicians with questions, they responded in a timely fashion.

The CIMS software is very user friendly, it walks you through each step. If I ran across something that I did not understand (which only happened once) I called support and was helped professionally and efficiently. Being able to use on my mobile device has been useful in helping to locate a grave while at the cemetery. I just used the report section and found information on there that our cemetery committee will be able to use to determine future use of the cemetery.

I am very hard pressed to come up with something that has been an issue to date with the CIMS program.

Search engine is very helpful
Mine is the web base option so i never worry about loosing data
Very inter active, shows changes immediately,, at least shortly after made

maybe would like to see the search have some additional features