Avis clients sur GoTo Resolve

I am the "resident tech-support" in our office for almost all of our superintendents and field crews. If they're having trouble with a program, or their laptop, I'm usually their first resort, before we call the outsourced IT company we use. For a lot of our jobs out of town, it's difficult for the supervisors to get their laptop in quickly to be checked in person, and Go-To-Assist makes it easy and efficient for me to access their computer and (usually) quickly resolve the issue they're having! I love that I can see and control their computer right from my office, no matter where they are, as long as they have an internet connection.

There really isn't anything I can think of that I don't like about this software. I've never had any issues with it, other than a little bit of lag, which is due to internet connections and not the software!

We heavily use this product on a day to day basis, and I have to say, it's very stable. I can count on it to work every time, which is very important when we are trying to get on an angry client's screen. The unattended access feature is easy to set up and easy to access.

It's weird but there is no clear way to log on and off the desktop application. When setting up a new user and testing their account I had to cancel the tool multiple times from the task manager to get a login screen. The learning curve is a little high, takes a little bit of time to get use to the features and how to use them. I also wish more than one person can enter an unattended session from the unattended access point.

Ease of deployment to end user PCs via an EXE or MSI.

It's lack of stability, lack of value, and that they just don't care about you.

Make's remote support simple to use. Clients get a keycode to install software and you are in and out.

The software was buggy at times and couldn't connect and the computer was on trying to get remote support.
Pricing very steep when compared to other companies who do the same thing and have the same features and services.
When compared to other companies it's still has a lot more work to do to be charging what they charge.

I like that this program allows my help desk technicians to use remote capabilities when assisting their caller. This prevents frustration with the caller and allows efficient resolution..

This program tends to have slow connection and can take a while when uploading or transferring files.

RescueAssist has been some of the most helpful software in my career. The ease of use as well as the options available for the price are unbelievable. I can manage 40 people's computers without leaving my home. The ability to control employee's' computers from my home is an absolute time saver.

Sometimes the software doesn't work correctly and won't pull up a support session, but usually exiting out and logging back in will fix this.

This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.

Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

Our staff really seem to like it, the email to invite feature really works for us. The fact that you can run it as a service is a plus as well.

Some times we experience indeterminacy, and dropped sessions, not all the time but it happens even when we have good connections.

GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult. I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature. Transferring files and doing live chat is a strong feature that I really liked

Android mobile app needs further check, sometimes while doing remote session and if you need to go by the home screen, the session will be disconnected and you'll be logged out.

It is very easy to provide clients with a URL and the screen-share session is up in less than 2 minutes. This makes troubleshooting client's computers very quick and painless.

The GUI is a bit dated in comparison to some of the competition.

There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.

It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.

It's ease of user was great, I really enjoyed using it.

It was very expensive. when they raised our bill for a consecutive year in a row it was time to leave.

I've used Go-To-Assist for over four years and it has been a great experience. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. Restarting a customer's machine has been very useful because of the ability to reconnect the session. Highly recommended A+++

I wish GoToAssist had the ability to capture and store screenshots, rather than using an external 3rd party tool, This would provide a repository that would be easily accessible for reference.

The feature that I like the most would be the group of unattended computers you can create so you can easily connect when needed. There's also an option to have one-time remote session if the computer is not yet in the list. Asking for user's permission to connect is equally important. Multiple remote sessions are also allowed which is somehow another feature that I like.

I don't like the way they license the app. It only allows one user at a time.

Easy to deploy, use, maintain, and start session for users. In addition to the unattended support feature, they have several URLs users can easily navigate to, which results in shorter time to session.

Cost - this is one of the more expensive remote support tools I have ever paid for. I had to really push to get it approved, but I'd say it's worth the price!

I like that the software is easy to use, the connection is smooth and it has been stable most of the time.

Too many steps and confusing instructions for the people receiving support.

You can have the FULL control of the machine (User must run the software like admin) and you can troubleshoot the machine for BSOD, driver installation, Office Activation, etc

You can chat directly with the user using the software
you can share the clipboard, useful to share links or commands

Easy to connect, just send a link, customer open the link and run the software, done! You are now connected.

User must run the software like admin
Sometimes has connection problems

Software allows for tech support to remote into my computer or server and address issues over a secure connection. It is only a temporary download, so with that it helps to minimize any security threats. I am able to watch and work with techs this way and even learn how to fix things myself long term

The only thing that can be liked least about this software is that you have to take the extra few minutes to download it each time. That being said it's 100% necessary for security which definitely comes first

Let me feel like I was sitting right in front of the system know matter where it was. Logging in was seamless.

The ability to capture system information was limited compared to out remote access software. Lacked the ability to run commands remotely without logging in.

GoToAssist is very easy to use and enable us to remotely assist our end users. It gives us the ability to screen share, and even take control where necessary. We can share files, apply patches, and do any other kind of support necessary. Our company has end users scattered throughout the country, and this tool allows me to easily access and support them no matter where they are.

The only possible con is that it is a little more expensive than some of the competitors out there, but considering the reliability we have had with it, I cannot complain about that.

Using since last 4 years, ideal in offering customized IT support environment in an organization. Best solution for remotely accesing Computers and servers for troubleshooting and support purpose. Further ideal for organizing small training (one on one or with multiple users) with desktop/client screen sharing feature . Must have for IT Support team.

Slow network response time (Occasionally) and sometime remote system become unresponsive after long use. Apart from this no problem faced till now.

This software is great for shadowing end users in a support role. It allows you to connect to users no matter what security is set up.

The client typically has to quickly install this. However, it is a quick process and easy to walk the user through.

I love that I can provide support using GoToAssist from my phone, tablet, and PC. There are times when I only have my phone on me and through their mobile app I can still get work done when needed.

I wish I could be logged in from two devices at once with my same login. It hasn't been a huge deal though.

As a user of this product, I was advised to download this software by my Verizon tech coach so that they could remotely access my phone to help assist me with my problem. It was a fairly simple and straight forward process at my end.

To be honest, I didn't have any major issues as it was the tech support guide that was the main user of the software.

One of the easiest systems for customers to be able to connect with. Also very easy for our employees to use.

I wish there was a recording option with this service. To be able to offer a recording to a customer so that they can remember how something was done would be great.