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195 avis
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
go to assist VS go to resolve
Publié le 13/06/2023
Avantages
la gestion et la classification des ticket et l'intégration à TEAMS est pratique
Inconvénients
la prise en main à distance et moins facile à utiliser que l'était go to assist pout la prise en main sans surveillance go to resolve ne fonctionne pas sur des client en Windows 7 se qui peut encore arriver

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Great, dependable remote software
Publié le 30/09/2019
No lag, no bugs, just a great piece of software that looks and feels just like a Windows RDP...
No lag, no bugs, just a great piece of software that looks and feels just like a Windows RDP session. And the setup process is simple for the admin and the user.
Avantages
Of all of the remote software I've used, including Teamviewer, VNC, and Webbex support, this makes it easiest for the end user to join a session and has the nicest user interface for the supporter. You can either direct the user to a simple URl where they will be asked to enter the session code to join a session or, you can send them the direct Url to your session where they simply install the agent and relax. Nothing much to go wrong in the setup process. The sessions feel just like sitting at the computer and mimic the Windows RDP experience. No lag, no bugs, just a great piece of software.
Inconvénients
The price is a bit higher than other solutions and you don't need this if you have a windows environment that is all on the same network or routable via VPN.

- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
we use this at work for all of our remoting. Works great and has good usable features as well.
Publié le 23/07/2018
Great software, great featuers, a bit on the pricy side!
Best benefit is the abuilty to send and...
Great software, great featuers, a bit on the pricy side!
Best benefit is the abuilty to send and receive data such as programs and or error logs.
Avantages
This is our go to software for work. Obviously we use the for on demand customer service, but we also use it when we need to remote into a computer or server unattended. One of the great things about this software is the ability to send and receive files during the remote session, making it easy to install software or download log files when troubleshooting issues.
Inconvénients
its a bit pricy, we've even discussed moving to an in house platform for remote software, but some of the features you get with GoToAssist are just not available with in house solutions.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Was easy to use when first starting to support customer through a screen sharing software.
Publié le 07/03/2018
Avantages
My first tech company job was in an education software company that used gta as their support software to their clients. It was an easy software to learn and use during my time with that company. I liked the personal queues and interaction that it gave you with your customer at said time. I even liked the multiple calls you could be on at one time.
Inconvénients
The software crashed a lot when we had it. We eventually had higher ups in gta make an appearance and they saw first hand what the software was doing and said straight up that they had no way to fix it. Hopefully that has changed and I would definitely recommend this software to a starter company for it price and package.
- Secteur d'activité : Entreposage
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
One of the Best helpdesk solution
Publié le 14/01/2023
It provides quick resolution to respective ticket by number of features like remote acccess, screen...
It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload.
Avantages
It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.
Inconvénients
I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Its good tool
Publié le 05/05/2023
All Good Exeperience
All Good Exeperience
Avantages
Best Tool for remote support, for chat and sending files
Inconvénients
We can take remote session with admin upgrade, Chat, share files.
Alternatives envisagées
TeamViewerPourquoi passer à GoTo Resolve
Security reasons- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Product
Publié le 04/05/2023
Deployment and easy to use. Can see active users if they are on their computer and easy to connect...
Deployment and easy to use. Can see active users if they are on their computer and easy to connect with users to support them remotely.
Avantages
easy to deploy. Easy to use. Can see if a user is active before connecting.
Inconvénients
The only con I can think of is that users can uninstall the tool. This should have a password to uninstall.
- Secteur d'activité : Construction
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
GoTo Resolve Gets The Job Done
Publié le 26/04/2023
Avantages
We previously used GoTo Assist before moving to Resolve. They are essentially the same product, but Resolve has more features like the help desk, file manager, and remote execution. Resolve is easy to work with and connect to an end user's PC to provide remote support assistance.
Inconvénients
I don't have any "cons" with Resolve, but I think it would be nice if it remembered your settings such as sorting the devices in alphabetical order. Another feature that would be useful is for devices that have been offline for determined amount of time that they get automatically removed.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
GoToResolve, MY REVIEW! from NYRR
Publié le 27/04/2023
Overall I enjoy it very much. Easy interface, organized and easy to use.
Overall I enjoy it very much. Easy interface, organized and easy to use.
Avantages
I like the ability to pull up the dashboard and jump right into what I need.
Inconvénients
Mac connectivity is choppy at times, the reverse caps lock issue is a headache when you're attempting to make changes remotely with a complex Admin password.
- Secteur d'activité : Génie civil
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
lots of bells and whistles, but core functionality isn't polished.
Publié le 26/04/2023
Unpolished. Core remote support functionality needs work.
Unpolished. Core remote support functionality needs work.
Avantages
The web interface is better than previous goto assist product, and the user-side prompting is better than before. Remote command line access is very nice. The core loop of "IT sends link, user clicks link, IT has remote access" is very nice.
Inconvénients
The remote support feature is slower and laggier than GoToAssist, sometimes to the point where I switch back to the GoToAssist to finish a session. Getting local admin allowed on a remote machine is rough, sometimes it just doesn't work and you've wasted everyone's time. Deployment is rough. No way to automatically place machines in groups with an install flag. AI is not needed, please spend time fixing other issues first.
- Secteur d'activité : Entreposage
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
GoTo is a great product for admins to control and manage remote computers
Publié le 04/05/2023
Avantages
Very easy to use. Able to setup groups to better define areas of physical locations of PCs.
Inconvénients
A tad difficult to setup. Billing was off too, as GoTo merged with another company when we purchased.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Simple, Easy-To-Use Remote Support Tool. No Bloat, No Problems.
Publié le 15/08/2017
Remote support at a decent price per support agent, an easy-to-use tool, with some customizable...
Remote support at a decent price per support agent, an easy-to-use tool, with some customizable options, but definitely some things missing that can be improved on. No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem. The product doesn't get in the way, and that's the best part.
Avantages
There are many remote support tools, but GoToAssist is the simplest of all the tools. There's no bloatware, like other 'team viewing' software, there's just a simple installer for both agent and user. The usability makes it something that I can use every single day, as well as all of my team too. I've never had a disconnection based on the software, only on the user's connection speed being an issue. The best part is that it's almost completely seamless with yoursupport business.
Inconvénients
It may sound silly, but I'd like a way to keybind an F-key or something to a "Start Support Session", and having the support URL saved to my clipboard automatically when a new session is started. It's the little things, but there's not much to complain about with GoToAssist.
- Secteur d'activité : Construction
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
GoToAssit Great Tool, Expensive
Publié le 13/10/2020
Avantages
It's ease of user was great, I really enjoyed using it.
Inconvénients
It was very expensive. when they raised our bill for a consecutive year in a row it was time to leave.
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Good app for remote support
Publié le 15/04/2021
Overall, it is a good experience, it works for what it was created, but it has a room for improvemen...
Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.
Avantages
It works perfectly for the purpose created, supporting the customers remotely. One of the main things I like is when you restart the customer's computer, this tool let you stay connected when the computer boot up again.
Inconvénients
Sometimes the connection is not so stable. This is an app that must be installed in customer's computer and insert password. With other similar tools goes smoother because there are web app options with no passwords whatsover.
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
IT Tools made easy with GoToAssist
Publié le 24/02/2017
GoToAssist is a solid product. It can't get any easier when remotely providing support. Being a...
GoToAssist is a solid product. It can't get any easier when remotely providing support. Being a user for 2 years, I sometimes take for granted how much easier it's gotten. We use to use VNC, Teamviewer and Join.me, however, started having issues when a product marked as Free then was no longer free, or how another product is just not safe to have in your network. With GoToAssist you get the ease of use for both the person providing support and the person receiving support. Although it's not free if you are a Non-Profit there are ways to significantly reduce the price by half on a yearly subscription.
Avantages
Ease of Use
Intuitive
Offers other built-in tools
Inconvénients
Retail Price a little high compared to other free products
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Excellent Software
Publié le 31/08/2018
Great program. Would recommend to other companies looking for remote assistance software.
Great program. Would recommend to other companies looking for remote assistance software.
Avantages
We use GoToAssist everyday for remote support to our branch offices all over the United States. It works great for us. The ability to remote into any machine we need to and control, monitor or install software/updates makes this software a life saver.
Inconvénients
Better support for mobile devices. We use a lot of iPads out in the field and would love to be able to remote in and grab information or troubleshoot issues for the non technical sales reps.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A great product
Publié le 04/08/2022
I have really enjoyed using GoToAssist and prefer it over other screen-sharing programs. It is...
I have really enjoyed using GoToAssist and prefer it over other screen-sharing programs. It is critical for me to use this program when I need to confer with coworkers on an issue and also when I need to file transfer during new builds.
Avantages
I like that this software does everything I need it to and it isn't hard to find the tools I need.
Inconvénients
The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and reconnect to the customer because for some reason logging back into the admin profile goes to a reconnecting screen that never connects. This only happens when switching between profiles.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Product, could use improvments in resource consumption
Publié le 26/04/2023
Avantages
Has every feature you will need to manage PCs from remote or WFH users.
Inconvénients
Extremely high CPU usage as a support user. Leaving this app open all day slows even high-end PCs to a crawl.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Perfect Software for the IT Person
Publié le 25/02/2019
I have had a great experience with RescueAssist and I would recommend it to any IT professional.
I have had a great experience with RescueAssist and I would recommend it to any IT professional.
Avantages
RescueAssist has been some of the most helpful software in my career. The ease of use as well as the options available for the price are unbelievable. I can manage 40 people's computers without leaving my home. The ability to control employee's' computers from my home is an absolute time saver.
Inconvénients
Sometimes the software doesn't work correctly and won't pull up a support session, but usually exiting out and logging back in will fix this.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Makes providing remote support a breeze
Publié le 16/10/2019
We have been able to provide easy support and cut down support calls significantly by allowing...
We have been able to provide easy support and cut down support calls significantly by allowing technicians to see the whole picture when the client has limited computer knowledge.
Avantages
I like that the software is easy to use, the connection is smooth and it has been stable most of the time.
Inconvénients
Too many steps and confusing instructions for the people receiving support.
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic way to access remote computers!
Publié le 17/07/2018
It helped our company to become more efficient when providing technical support to our clients.
It helped our company to become more efficient when providing technical support to our clients.
Avantages
This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.
Inconvénients
Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gret program, does what it's supposed to
Publié le 07/12/2017
Quick way to repair systems remotely that are not on the domain (Field techs mostly), it gets the...
Quick way to repair systems remotely that are not on the domain (Field techs mostly), it gets the job done in most cases.
Avantages
IT's fast, can easily share sessions between other technicians to complete a job, and it's reliable on reboot
Inconvénients
Lacks some of the logging/advanced features of other remote software, such as log me in rescue which allows you to customize it a bit more.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
GotoResolve excellent
Publié le 02/05/2023
I able to help student to download or explain the how our program word
I able to help student to download or explain the how our program word
Avantages
easy to for the client and I can review the recording for the ticket system.
Inconvénients
Can not transfer the session to someone else or can view with you
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Remote software for anyone
Publié le 23/07/2019
RescueAssist is easy to use and do the job. If the Mac part will be automated again it will be one...
RescueAssist is easy to use and do the job. If the Mac part will be automated again it will be one of the greatest tools on the market.
Avantages
It is easy to apply to machines and use. The unattended installer is a must for pretty much anyone in our department. Just click and go. I have the option to remote to clients and show them what ever they need with a access key, email or the unattended installer. Plenty of options. The chat function is pretty nice and all the other features are working fine.
Inconvénients
We have some issues with mac computers. You need to enable the software in security settings etc. The automation you have in Windows do unfortunately not copy into Mac. That's the only thing I can put a finger on besides the support that is very limited if you do not have a direct contact.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Easy to use!
Publié le 10/12/2018
Great! Super easy and convenient.
Great! Super easy and convenient.
Avantages
My office has constantly been having an issue with our installed doorbell and about every week, I have to call customer support and have them fix it. Since the doorbell is synced with our wifi, the only way customer support can help me is if they connect with my computer. They send me a code for GoToAssist and connect within seconds. They quickly fix what needs to be fixed and move on. It's very convenient and I don't have to do anything. They can just come in, get it done, then leave.
Inconvénients
I have no complaints about this program at all. The only thing that I have an issue with is not knowing what exactly the other end can do when they connect with my computer. Can they save anything from my computer without me knowing? I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.