ShipMonk

4,1 (139)
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Note globale

4,1 /5
(139)
Rapport qualité-prix
3,9/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,3/5
Support client
4,1/5

75%
des utilisateurs recommandent cette application
Classer par

139 avis

Charlaine
Note globale
  • Secteur d'activité : Design graphique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de tierce 3PL

Publié le 03/10/2023

Avantages

Le logiciel est très facile à utilisé et l'interface aussi

Inconvénients

J'ai rencontré quelques soucis au cours de l'intégration des données. Si non il est génial

Réponse de ShipMonk

Dear Charlaine,

Thank you for leaving this review of your experience with our 3PL software. We're glad to hear that you have found the software and its interface to be high quality and easy to use. I see that you encountered some issues in the past with integration. We apologize for that, and if you ever need any assistance with your account in any capacity, please feel free to reach out to us directly at support@shipmonk.com so we may resolve your issue quickly and accordingly. Please let us know if there is ever anything else we can do to set up your business for success, and thank you for being a valued ShipMonk client.

Adjoh Lucie
Note globale
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Logiciel de gestion

Publié le 09/10/2023

Avantages

Logiciel qui permet de gérer les commandes en prenant soin de garantir une gestion des stocks dans de sécurité fiable .

Inconvénients

Il n'y a pas d'inconvénients à soulever je rassure l'utilisateur pour ce choix.

Réponse de ShipMonk

Dear Adjoh Lucie,

Thank you for leaving this review of your experience with our 3PL management software. We're glad to hear that you have found the software to be high quality and reliable for managing your inventory. Please let us know if there is ever anything else we can do to set up your business for success, and thank you for being a valued ShipMonk client.

Réné Gildas
Note globale
  • Secteur d'activité : Développement de programmes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de 3PL

Publié le 09/10/2023

Avantages

De qualité très intéressante, ce logiciel nous aide à gérer de stocks, à traîter des commandes. Il facilite également la livraison.

Inconvénients

Aucun inconvénient à signaler pour les proches.

Réponse de ShipMonk

Dear Réné Gildas,

Thank you for leaving this review of your experience with our 3PL software. We're glad to hear that you have found the software to be high quality and reliable for managing your stock levels, orders, and deliveries. Please let us know if there is ever anything else we can do to set up your business for success, and thank you for being a valued ShipMonk client.

Claudel
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de traitement de commande

Publié le 14/09/2023

Avantages

C'est un logiciel très pratique et très fiable pour l'utilisation.

Inconvénients

Je le recommande vivement à toutes les utilisateurs. Il est sans faille.

Réponse de ShipMonk

Dear Claudel, 

Thank you for leaving this review of your experience with our order processing software. We're glad to hear that you have found the software to be practical and reliable to use. Please let us know if there is ever anything else we can do to set up your business for success, and thank you for being a valued ShipMonk client.

Brooke
Brooke
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Ship Monk put Amazon to Shame when it comes to fulfillment.

Publié le 09/06/2018

Avantages

ShipMonk delivers personalized attention and customer service for every question and concern we've ever had regarding the software or client information. They are truly invested in each and every company using their service.

Inconvénients

They are a little less known than other companies for fulfillment. Hearing a name like Amazon for fulfillment instantly triggers a sense of stability and comfort. Ship Monk just needs a little bit more time to establish themselves and the will be giving Amazon a run for their money.

Alexander
Note globale
  • Secteur d'activité : Électronique grand public
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Love working with Shipomonk

Publié le 07/06/2021

Great

Great

Avantages

Love working with Shipmonk. I've tried working with other fulfilment services and they don't come close. Mistakes happen (as they do anywhere) but with Shipmonk they're very, very rare and when they do happen, customer service is always there to help. I couldn't recommend them enough.

Inconvénients

Occasional fulfilment errors, not being able to view case log

Nataly
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Overall okay. Some projects need to be done faster.

Publié le 23/05/2023

Avantages

The app is very easy and intuitive to use and it has many options and features!

Inconvénients

The app is very easy to use as mentioned above. The thing that needs to be improved is communication with the warehouses - they don't always follow the instructions. Also, special projects have too long deadlines.

Michael
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

ShipMonk Review

Publié le 26/07/2019

We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If...

We rarely run into any issues with ShipMonk system itself; aside from a few bugs here and there. If anything does occur, our Happiness Engineer hops on it right away. I would like to commend [SENSITIVE CONTENT HIDDEN] for being the best Happiness Engineer we could hope for! He is very responsive, and always helps as best he can.

Avantages

Very intuitive. The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking. It is a simple process for creating new items.

Inconvénients

I have no complaints with the ShipMonk system. If I were to make a suggestion, it would be great if we could identify the approximate transit time for an order based on the location it is shipping to. I find the shipping options listed are broad & not too useful.

We have inserts that are automatically included in our orders. Sometimes, we do a bulk upload shipments for our investors & the inserts are automatically added. But we do not want inserts on these orders. So we have to manually remove them, which is time consuming. A method to remove a SKU in bulk from orders would be a great tool that would save us time. But those scenarios are rare.

Corey
Corey
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use

Publié le 21/01/2019

Avantages

I used ShipMonk to help jumpstart a small business. Their team was super helpful in getting me up and running, and things were pretty seamless. They also gave me plenty of advice (for free) around marketing, operations, and ways to possibly expand into new markets. I found their pricing pretty reasonable, too. All in all I'd recommend them.

Inconvénients

Their billing platform is somewhat immature, but they've been making improvements to it over the last year or so.

Hans
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Way too Expensive and terrible customer support

Publié le 22/04/2022

Extremely expensive and terrible customer support. At first you will receive replies within 24...

Extremely expensive and terrible customer support. At first you will receive replies within 24 hours. Later on You will be waiting a week for replies

Avantages

Absolutely nothing. Don't go with them because it can seriously destroy your business

Inconvénients

Don't ever use ShipMonk. WAY WAY WAY more expensive than you will expect. You can find much cheaper options

Alternatives envisagées 

ShipBob

Pourquoi passer à ShipMonk

Seemed like nicely people but similar price. Then there were all these hidden fees

Réponse de ShipMonk

Hi Hans,
We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service.
We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team.
We hope to hear from you soon.
Thank you for being a valued merchant.

Brad
Brad
Note globale
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Every company claims to have great customer service, Shipmonk proves it every day.

Publié le 31/10/2017

Using Shipmonk has streamlined our shipping and give me more time to work on development. The...

Using Shipmonk has streamlined our shipping and give me more time to work on development. The process is automated for both my web store and Amazon. No longer do I have to send hours getting packages ready to go out the door. The little bit I spend in fees is well below the amount of time I was wasting trying to do it myself.

It's well thought out software that focuses on user experience. You're not digging through endless menus to find what you are looking for.

Avantages

Interface is extremely easy to understand, and it has great integration into several platforms. I know if I need to look something up for a customer the information I'm giving them is accurate and up to date.

Trilok
Trilok
Note globale
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Excellent

Publié le 26/07/2018

Avantages

It's easy to use. Moreover, the customer support is really good. The founder himself is very helpful. We had a problem with our end while closing the account and he helped even while exiting. I would any day suggest them.

Inconvénients

None as far as I can tell.

Maja
Maja
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Smooth run, easy navigation and home page, all information available on one page.

Publié le 03/11/2017

Avantages

easy to create RMA, clone order, find inventory. Support staff is easy to reach and prompt with their responses

Inconvénients

Sometimes takes too long to load the orders list. And sometimes I can't search returns by customer name or RMA

James
James
Note globale
  • Secteur d'activité : Médias de diffusion
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Shipmonk

Publié le 23/01/2019

Avantages

Their software is easy to use and figure out.

Inconvénients

Had some glitches. Kicked me out when trying to implement an order.

Sang Yoon
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great team to work together!

Publié le 21/06/2023

Superb and great! Recommend to everyone in need of 3PL

Superb and great! Recommend to everyone in need of 3PL

Avantages

Everyone is so nice and yet so professional, I couldn't ask for a better team to help me out.

Inconvénients

Nothing in particular that I know. Thank you

Réponse de ShipMonk

Dear Sang Yoon, 

Thank you for submitting this review of your experience with our 3PL. We're so glad to hear that you have had an excellent experience with our team. We appreciate the feedback. Please let us know if there is ever anything more we can do to set up your business for success, and thank you for being a valued ShipMonk client.

Yoshi
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

BEWARE: Thousands of dollars of lost or stolen Inventory

Publié le 21/01/2022

I was really excited to work with Shipmonk, their service seemed really great. However after over...

I was really excited to work with Shipmonk, their service seemed really great. However after over 1 year with them I'm canceling my contract because of the constant loss of inventory that has occurred.I would only recommend their service if you sell very low value items or sell wholesale in bulk.

Avantages

Pros: Easy to use integrated software that syncs with Shopify and automatically downloads my Etsy orders. Inventory tracking feature that updated my Shopify stock. When everything went well, being a Shipmonk customer was great. Orders were automatically fulfilled and it saved hours of work.

Inconvénients

They lost thousands of dollars of inventory over the course of a year, a fraction of which was reimbursed. When you sign up for their service the terms and conditions say that even though they might be at fault for lost inventory, they are not financially responsible.

It was incredibly frustrating having to email their customer service every week to report an inventory discrepancy. I sell unique clothing designs that have a high production cost so I suspect staff members were stealing my products each time an order was fulfilled. Their Happiness Engineers were always very apologetic each time I reported a claim, but failed to solve the issue or explain why my inventory continually went missing. The rare times that Shipmonk did agree to reimburse me, they only gave me a $10 credit per unit which was a small percentage of the production cost. The lost inventory has negatively impacted my business' reputation. Multiple times I had to message customers to apologize that their order could no longer be fulfilled. Many of the missing products were irreplaceable. Their software syncing system would list products as in stock on my website, then suddenly change to an inventory level of 0 when the order was being fulfilled, changing the order status to backordered. Because of Shipmonk's negligence, I've lost thousands of dollars worth of sales plus thousands in lost inventory.

Réponse de ShipMonk

Hi Yoshi,
We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service.
We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team.
We hope to hear from you soon.
Thank you for being a valued merchant.

ludovic
Note globale
  • Secteur d'activité : Cosmétiques
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Stay away

Publié le 13/12/2022

Avantages

Easy integration, but nothing else Good storage

Inconvénients

Stay away, Shipmonk has been an headache for our business for the past year. We have been working with them for over 3 years. WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake. They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations. WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one.We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait.For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting......When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email.One thing they know it s to charge your credit card!

Réponse de ShipMonk

Dear Ludovic,
We are sorry that you have experienced difficulty with some of your orders and that you don't feel those issues have been handled with the speed and attention they deserve. We definitely don't view feedback like this as complaining; our job is to make your life easier with quality fulfillment. Rest assured that your comments here have been passed on to the proper support team members and someone will reach out soon. Thank you for your patience and for being a ShipMonk client; we will do everything in our power to try and resolve any outstanding issues.

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Service is okay, customer care is the worst.

Publié le 31/07/2018

Avantages

Integrating with my Amazon and Shopify account wasn't too difficult, but I have to manually push through all the orders by logging into the website, reconfirming what shipping option I want and submitting it.

Inconvénients

The customer service is spotty at best. I have to keep following up or hunting down representatives, and what they say their policies are on the website and what it is with new centers are apparently 2 different things. I feel this company is one of those "bro" tech companies with little to no customer care initiatives in place

Réponse de ShipMonk

Thank you so much for your review. Feedback is so important to us, because it drives our product improvements.

We¿re very sorry that you have found our customer support spotty. We truly attempt to adhere to a 24 hour SLA, and if we managed to miss the mark, that¿s entirely our fault.

You mentioned that you have to manually push the orders through and reset the shipping options you want. This actually sounds like perhaps the mapping on your orders was never properly configured. Once you map shipping methods to the options available in your store, the system will apply the same logic for all future orders.

It sounds like this may just be a simple misunderstanding on how to use the software, and that perhaps we should have done a better job of educating you. Please reach out to me directly and I¿d be delighted to guide you through the mapping process and address the specifics of your questions.

You can reach me anytime at kevin@shipmonk.com

Arash
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Horrible Company! Stay far away unless you want to ruin your business!

Publié le 19/04/2022

Avantages

Nothing about this software or company is good.

Inconvénients

Stay far away!! One of the worst companies I’ve ever worked with. One problem after another. They messed up my pricing for weeks and had to go back and issue me credits, they lost my inventory twice, they are slow to fulfill, their prices are not good at all, they shipped my customers the wrong product three times now and I’ve only been with them a short while, and now they are charging me $10 for pick and pack fees because of some BS about my product being treated as wholesale. My product weight 2 pounds and is already boxed and ready to go. They literally have to slap a label on it and ship it. So I’m paying $20 to ship with slow economy shipping! I can ship from my house using Shopify for $8 and priority shipping’ I’ll be sharing this info with all my Facebook e-commerce groups as a warning. I Should have listened to the bad reviews.

Réponse de ShipMonk

Hi Arash,
We're having difficulty locating your account with us in an effort to validate your review.
Please reach out to our Customer Experience team at support@shipmonk.com to speak directly with one of our Happiness Engineers.
Thank you for being a valued merchant.
We hope to hear from you soon.

Adrian
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Shipmonk Provides a Great Customer Experience

Publié le 18/06/2021

Shipmonk has been a great business partner for Truvani. Their software is a pleasure to use, but...

Shipmonk has been a great business partner for Truvani. Their software is a pleasure to use, but they really shine in their customer service. Inventory is accurately managed and customer orders generally go out in a timely manner without incident. The customer service team is responsive, results driven, and willing to work with us on special requests/projects as they come up. They always push for the best outcome in any scenario, which goes a long way for us.

Avantages

Shipmonk is user friendly, well organized, and easy to navigate. The filters are great for locating specific orders or order types, and the search features are very helpful. I also like being able to review the month's activities at a glance on the dashboard page.

Inconvénients

Being in the nutrition supplement and vitamin industry, I would like to see a feature added allowing for "batch" or "lot code" traceability. I would also like to see some updates to the CSV/XLSX reports for visibility on the quantity of each SKU shipped on an order, if it is a multi-SKU order with multiples of each SKU being shipped. I would also like to see "batches" or "lot codes" added to CSV/XLSX reports.

Frankie
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

[SENSITIVE CONTENT] is great!

Publié le 07/07/2022

Avantages

[SENSITIVE CONTENT] is great! He really understands what we need to be done. He takes the extra mile to ensure we are getting the best service.

Inconvénients

Receivings are sometimes difficult to keep track of.

Réponse de ShipMonk

Dear Frankie, 

Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with your Happiness Engineer, and that he's been very helpful when it comes to resolving issues. We see you have had some difficulty tracking receivings in the past. Please feel free to reach out to our team at support@shipmonk.com if you'd like to discuss that in more detail. And be sure to let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.

Angelo
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Shipmonk

Publié le 07/06/2021

Shipmonk has been an incredible partner and a huge asset to growing our company, With the help of...

Shipmonk has been an incredible partner and a huge asset to growing our company, With the help of personal account happiness engineers and an always available service team orders can be shipped in a matter of minutes. With one of the largest facilities and an exceptional team fulfillment is easier than ever. Shipmonk is the way to go!

Avantages

Easy to use portal, helpful team, fast fulfillment

Inconvénients

there are no current issue we see using the software

Tim
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Make sure you have a good happiness engineer!

Publié le 06/07/2022

Positive experience, it does what it's supposed to do.

Positive experience, it does what it's supposed to do.

Avantages

Working with [SENSITIVE CONTENT] has been the highlight of using Shipmonk. He's the best happiness engineer that I've worked with and has been extremely helpful when it comes to resolving issues.

Inconvénients

If you're stuck with a bad happiness engineer everything takes forever to accomplish.

Alternatives envisagées 

ShipBob

Réponse de ShipMonk

Dear Tim, 

Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with your Happiness Engineer, and that he's been very helpful when it comes to resolving issues. Please let us know if there is ever more we can do to set up your business for success, and thank you for being a valued ShipMonk client.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Gets the job done but the software isn't easy to learn and customer support has been very...

Publié le 06/11/2017

Allows us to create batches of products and customers for our subscription box business.

Allows us to create batches of products and customers for our subscription box business.

Avantages

For the most part the software does what we need it to. We use this for our subscription box business, and we're able to put batches of customers together and batches of products. We're also able to download info like tracking numbers. I like that this integrates with other software like Cratejoy, though it would be nice to have other integrations. Customer service is also key for this software, as we depends on ShipMonk's team to pack all our boxes to our specifications.

Inconvénients

The software is not very intuitive to use and seems to be overly rigid and complicated, even though we are using it the way it's intended. There are many steps required to accomplish anything and the dashboard is constantly changing without much notice. We're also extremely dependent on the customer service team which has been spotty to say the least. We once went several days without a response from our rep or anyone else while we had a severe customer issue to deal with and urgently needed their help.

Remy
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Big Risk for Small Businesses - Steer Clear of Shipmonk!

Publié le 01/05/2019

Dealing with Shipmonk has honestly been one of the most frustrating, disappointing, challenging and...

Dealing with Shipmonk has honestly been one of the most frustrating, disappointing, challenging and largest sources of financal loss (and waste of valuable time) that I have yet to experience in my entrepreneurial career.

I was sold on Shipmonks' supposedly user friendly app & 'great customer service'. Instead, I experienced ongoing problems with almost EVERY SINGLE SHIPMENT they sent. Good luck trying to get reimbursement for any of their 'services' when they mess up. Not only will you NOT receive an apology, they may even just stop returning your e-mails and messages! You cant even go to USPS or FedEx to make a claim, because all of the services are in their company name. It took 8 months with no resolution (and me persistently following up with them) on one case for me to finally ditch Shipmonk and still not get an reimbursement.

If you love ongoing frustrations, incorrect shipments & being belittled and ignored by their internal teams, then this is the company to partner with!

Avantages

After using the program a few times, I found the application fairly intuitive.

Inconvénients

If you have any issues with any shipments (and you will with Shipmonk!), they are less than helpful, lack a sense of urgency and I honestly felt as though they could not care less about my business!

Réponse de ShipMonk

Remy, we hear you and we sincerely apologize if your experience was less than perfect. We would love to discuss this with you directly. Please reach out to support@shipmonk.com for further contact, we'd love to hear from you. Thank you for taking the time to reach out, and we hope to hear from you soon.