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It took us about 18 months to get all things in order and up and running with Caremerge who we started with which in turn was connected to Screencloud which icon took over a few months ago. When icon took over we lost a lot of our templates that we had set up and now we loose media that we pull up for usage . It has been challenging switching but we have learned the ropes and are handling the screens and process good now. We are able to do what we are needing to do now which is to inform our residents of activities.

When talking with the robot helper you can't get them to understand what you are requesting. It takes several times to get to the root of your problem. Sometimes I just give up and email my contact at caremerge.

Offers different calendars. Does not have any major bugs. I like the groups and community engagement.

Print formatting limited and comes out terribly for weekly and daily. We have to copy and paste into a different document and format EVERYTHING. No customizable options to meet our community's needs. Its a boxed program with limitations for improvement. Unable to avoid residents signing up for activities in future months. No easy way to view calendars and staffing scheduling - color calendars differently to help would be great but not an option. The app is terrible. Residents deeply dislike the dining reservation option. Also there is no easy way to view attendance on the app. You can easily take attendance, but cannot view the people that signed up. Also, the app and website both time out and log you out within 5-10 minutes causing you to log in and start over going through the many screens. Minor things include where the save button is. It is easy to miss and often things don't get saved because it is not visible.

I love how easy it is to use, not only from an administrations standpoint, but from a resident standpoint as well. Not to mention, the staff is extremely accessible and helpful as questions arise!

Sometimes it makes accessible information that only administrators should have access to (like religious preferences, relationship status, etc.)

It is easy to add new users, it is easy to send out mass communication, and we received high marks for communication throughout the pandemic.

There are little nuances that need tweaking. For example, when I add a new staff member, it says I am not authorized to view their profile. I have to log off and then log back in to be able to add their cell number in their profile.

i like the fact that i can communicate with the staff about important meeting reminders, scheduling, and many other key topics when i cannot get them all in the building at once.

i wish they had a mobile app feature that could be utilized for remote purposes.

I like that I can enter a message and get it to all my residents for events, activities or any emergency situation

I cannot say that I have anything that I don't like about the software, other than maybe the option to leave the calendar on monthly at all times

VoiceFriend has afforded us the opportunity to keep in close contact with residents families, and staff over the last year and a half. Our favorite feature is being able to record a message in our own voices. When the recipients hear the message, it feels more personal when it is a voice that they know and recognize. We also love the option to text messages as well. Staff will not always listen to a messages, but they will most definitely read a text message. Communication is key to running a successful community and VoiceFriend has become the our vital tool.

Our biggest difficulty was changing from the old format to the new website format. It was trying to get used to where everything was located in the updated version. After using it for a bit, it has become easier. However, some users would still like the option to use the original version.

I love how easy it is to send out communications to our stakeholders and how easy it is to add/modify/remove profiles. Setting up templates is easy as well. Since using VF I would say that our communication has improved significantly especially during COVID.

I prefer to work in the Legacy option and not in the new version

The ease of use including the newly formatted app.

The calendar view for sent messages does not print in a user friendly manner.

Ease of use - being able to use the recording studio so residents recognize my voice! The residents at Jackson Living Center at Juliette Fowler Communities state that they absolutely love getting my communication via VoiceFriend

I would love to see my voice recoding be transcribed to the text and email messages!

The ease of use at work and if needed in the field. Able to send out a message nearly instantly to inform families or co-workers of current issues and needs. Able to keep a record of all calls should it needed to be identified for outside agencies.

Its unclear if when a message is failed if its because the phone is no longer in use or if for other reasons.

The easy of getting notifications out to staff, or resident's, or families

people not answering on the discharge phone calls for follow up on care provided

The ease of use and fewer steps are super helpful. Is a much more efficient .

I would like to be able to access a person via the last name, that would be very helpful in our industry I think.

The simplicity of it. It's so user friendly and easy to use. You add a little information about the person such as name, phone number, etc. and you can categorize them and when you send a message/call you can select which group you want to receive the information.

Nothing comes to mind. It has been easy to use, set up and implement.

Ease of use to contact many people and this has made a great impact during the Covid Pandemic.

no concerns with the voice friend product at this time for our community

Easy to use and notify all patients and families of current Pandemic status. Integrated with our EHR.

Interface is ok, could be easier to navigate.

It was easy to use and let us send out to many many people at once!

It didn't send instantly and didnt update with our system.

being able to send multiple messages to different buildings

I like how easy it is to send messages to multiple employees

the ease of use . some other systems are more complicated

it is spot on for our needs in the community