Trackit

4,5 (11)
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Un service d'enregistrement électronique pour le transit

Note globale

4,5 /5
(11)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,1/5
Support client
4,5/5

91%
des utilisateurs recommandent cette application
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11 avis

Carmelo
Carmelo
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great company to work with!

Publié le 29/11/2017

The safety awareness in the operation was heightened and the system provided a solution to...

The safety awareness in the operation was heightened and the system provided a solution to paperless data tracking of the staff.

Avantages

The software brings a safety culture to your operation and gives you the option to go paperless. It's taking the next step in organization and data tracking.

Inconvénients

The company recommended software changes performed by the developer could be a little faster. Overall, very small con compared to all the Pros.

Harshpreet
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

One of the best Help Desk Software's out there!

Publié le 17/05/2021

My overall experience with TrackIT was great. I was able to help people almost instantly and able...

My overall experience with TrackIT was great. I was able to help people almost instantly and able to work my way around within the system to improve our daily processes so that we are working more efficiently.

Avantages

I really love how you can manage all your needs under one roof: Tickets generated by users, Change Requests, Purchase Requests, IT Asset Management as well.
This way, I don't need other software for my other IT needs.

Inconvénients

They certainly have elevated the way they operate, however, I feel that there are still a lot many internal issues that TrackIt needs to fix on their end before they can make it to the next level.

Alternatives envisagées 

ConnectWise ScreenConnect

Pourquoi passer à Trackit

We found that TrackIt was looking after our current needs in a much better way as opposed to Connect Wise. That was the sole reason.
Utilisateur vérifié
Note globale
  • Secteur d'activité : Jeux vidéos
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

TrackIT Ticketing Review from a Former Helpdesk Technician

Publié le 24/11/2022

Avantages

assigning tickets to resolver team, by name, by group. its organized and fast.

Inconvénients

slow to load, I think we used the old version of this. its the application version. sometimes its not responding.

Andrew
Andrew
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Overall very impressed with the software and the support. Easy to use and changes and updates...

Publié le 28/11/2017

Allows us to have better handle employee tracking (certifications, training, evaluations etc) Easy...

Allows us to have better handle employee tracking (certifications, training, evaluations etc) Easy to use

Avantages

Easy to use, simple interface, ability to include scanned documents in any portion of the software is helpful for things like CHP audit

Inconvénients

Occasionally can get stuck when entering a lot and it wont recognize some of the drop boxes, can occasionally get hung up

Joseph
Joseph
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Track-It is super responsive to their clients needs. Need a report, they work to make it...

Publié le 04/12/2017

I cut instructor overtime by more than 50%. Huge cost savings, and repurposing of employee time.

I cut instructor overtime by more than 50%. Huge cost savings, and repurposing of employee time.

Avantages

Mobile-App feature connects training in the field to the training standards set. Customized website for your company's needs.

Inconvénients

Some dashboards could be more robust, but company is constantly making improvements to this functionality.

Toni
Toni
Note globale
  • Secteur d'activité : Administration publique
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Overall great LMS program, lots of potential great customer service.

Publié le 29/11/2017

Avantages

Implementation of electronic media to capture employee performance. Great customer service and willingness to listen to feedback and implement changes ASAP. Constant thriving to improve.

Inconvénients

Not as user friendly. Good knowledge of database principles needed. Limited user permission abilities.

Joseph
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Both Trackit Manager (Web) & Trackit Assessment (Tablet) have improved our operation significan...

Publié le 04/12/2017

Avantages

Trackit provides our operation with a nice balance of out-of-the-box functionality and customizable content. The increase in efficiency we have seen since implementing Trackit is unlike any software we have used in the past. Tasks that use to take hours are now completed in just a few key-strokes.

Inconvénients

There is currently no app for Trackit Manager (iOS or Android), which would not be an issue if the web-interface was a little more mobile-friendly. Also, the software works best on Google Chrome, which is not a "Con" in and of itself, but it does limit you a bit.

Dorothy
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good tool for training, efficient, save time

Publié le 29/11/2017

Easy to use, consistency from all instructors, all evaluation forms are available, immediate feed...

Easy to use, consistency from all instructors, all evaluation forms are available, immediate feed back to the trainees, easy to search for training files.

Avantages

Easy to use, saving time, same consistency between evaluation, all the forms available, able to give immediate feed back to trainees.

Inconvénients

Bugs, unable to correct events since the last update of Track It Manger, GPS - Maps not always accurate.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excellent Customer Service

Publié le 28/03/2019

The owners and service agents have visited my company a couple of times to ensure we fully...

The owners and service agents have visited my company a couple of times to ensure we fully understand the scope of services that this product can provide. It is an excellent tool for any company.

Avantages

I like the fact that I can track anything happening in my company, from accidents to good performance.

Inconvénients

I have been using this software for more than one year, and we did not have any problems yet.

Ivan
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The product delivers all it advertises

Publié le 29/11/2017

the ability to track all aspects of operator performance from new hire throughout their career

the ability to track all aspects of operator performance from new hire throughout their career

Avantages

Customer support is always timely and solves the issue on the first call and the functionality is great

David
Note globale
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Awesome software to work with.

Publié le 20/06/2018

Avantages

The thing I like most about this software is the Customer Support. Customer service is very timely and on point during the very first phone call. Rock on!!

Inconvénients

The thing I least like about this software is that from time to time, if you have a lot to input it will impact the performance of the software.