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We are loving Sirenas integration with WhatsApp, since it offers a very fast channel directly to our costumers.

The app still has a lot of room to improve metrics, and customize reports for users aiming to base the customer relationship in Sirena

The WhatsApp integration is a powerful feature to communicate with clients.

Not much features for a call center operation

The functionality of servicing customers with one central WhatsApp number and directing their orders to the most convenient location.

Advertised CRM features were practically non existent. Down time at non acceptable levels. Extremely poor customer service.

It is very user-friendly, the executives that work for us at Tortooga are not always related or familiar with CRM o tech platforms. So this makes it easy for them and for us

As my title says, the worst part is Searching contacts and Contacting Sirena's Support Team, sometimes I need to look for a specific contact and it won't find it by its number, but its name, which very frequently is changed by the prospect.
Also, the Support Team has not been helpful, and your Support Bot just doesn't work.

The possibility to use WhatsApp with a Crm

Integration with Facebook sometime is a problem

Its like whatsapp really, with some enhancements features that stand out from the rest.

Several issues happened in the few months we have with the software, several outages, slow downs, some issues with some services, and the VERY VERY SLOW response in tech support... this software is BUSINESS CRITICAL for us, if sirena doesnt work, we loose all of our customers in that day or make angry the current users... tech support MUST BE 24/7 and with a reasonable response time, i cannot wait a full day to get an anwser to a problem we have NOW.

What I like most about this tool is being able to manage our database and interact with our clients 24/7

What I liked the least is the part of editing contacts and importing old databases.

Centralized WhatsApp lines.
Start and track conversations from anywhere.
Distribute your clients automatically.

fails in some integrations.
problems that depend on their suppliers and do not have the power to solve it

EASY TO USE, AND VERY GOOD WAY TO ADMINISTRATE OUR CLIENTS

NOTHING, I LIKE A LOT, REALLY GOOD SOFTWARE

The platform is incredibly easy to use. It is very comfy and it wasn't hard to implement it on my daily basis job

I set the title "Almost perfect" just because there were some aspects that I didn't like. For example, sending times. Sometimes the app took almost 1 day to send my messages! Also, I found a little uncomfortable the fact that i cant organize my contacts and delete the ones I know aren't important anymore. Apart from that, nothing else to complain about.

The part that is most functional to marketing area is the reports of results, clients and media. I like that its very easy to use, no need an exhaustive training to the users.
The sales persons can use it like a helpfull tool and we can handle what they load into the database

Sometimes the sales or comertial managers demand some fields or filters that its a little complicated to ask Sirena to develop it

It is a great tool to manage all your WhatsApp contacts and prospects. It allows you to record digital sales and thus measure the effectiveness of your marketing effort. Highly recommended if you are looking to formalize communication through WhatsApp!

It would be great to have a flow module, where we can see how some automatic responses can appear depending on the questions.

It is very practical and didactic, I find it very easy to access

sometimes presents problems with the value of the services since they do not appear complete in the review

I liked the most that it was easy to select customers and templates. Stats are very useful!

Everytime you have to initiate a conversation you must send a custom message which is not always useful to the purpose you have for reaching out to the clients, but we understand this is a convention established by Whatsapp and not Sirena.

I really can expand the capability of the team where we can be helping clients at the same time. Before Sirena I was depending on Whatsapp Business and a phone son our attention to customers was pretty bad.

Since you are having conversations with customers, sometimes de responses that customer do over a previous text are quite important. But Sirena does not support that, so you dont know what is the customers message reffering to, so you need to lose time asking what message is he reffering to. Pretty bad in that sense.

It was easy and intuitive to start using the WhatsApp line and even more to get my line of Facebook messenger. In less than a few clicks I was already testing the channels.

I haven't been able to set up an automation bot in the trial. It seems quite simple but I wish there could be one by default.

Easy to set up, easy to understand, super easy to lear.

Keep looking to more ad-ons of new plataforms like instagram DMS

This tool is unbelievable :
1. The support for communications platforms like Whatsapp, Instagram, and Facebook is just awesome.
2. The shared team inbox makes the whole process so hassle-free and easy to manage.
3. Automatic assignment of new clients helps a lot in increasing the capacity in providing the service to our customers in the fastest possible way.

Nothing as such. The company is doing great work. Keep bringing new ideas in the software.

I liked the user interface, the free trial with a line and the easy of use

I didn´t like the login process, It doesn´t accept my normal password, Even when I try to change it. It keeps loading for a eternity.

centralization of multiple communication channels

- no integration with facebook & instagram that allows to answer DMs and Comments in posts
- no integration with chats
- poor reports

Having internal roles and being a same person for the end user

You can not use it within whatsapp groups, online individual contacts

Very user friendly interface

Problems in the testing phase that were not resolved by the support team

I like the view, is easy to understand, and easy to administrate the contacts

The problem wasn’t the software, but the services around it (paying, capacitation, etc.)

Interface is very good. Ease of use. Great professionals.

Lack of connection, frequent malfunction

Being able to send contacts across the users.

Needing to have so many phrases ready before hand and not being able to write what I need for that occasion.