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Avis clients sur RateTiger

RateTiger

4,5 (37)
Donnez votre avis !
Plateforme technologique pour l'hôtellerie

Note globale

4,5 /5
(37)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,5/5
Support client
4,5/5
97%
des utilisateurs recommandent cette application
En savoir plus sur RateTiger
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37 avis

Alankar
Alankar
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ratetiger - Ease of distribution & Excellent support team

Publié le 10/12/2019

My overall experience with Ratetiger is great.Support team , Sales team are the main USP of this...

My overall experience with Ratetiger is great.Support team , Sales team are the main USP of this software.Single window operation is must tool when you compare to other similar product.Pricing is the one issue which they can work out specially with long standing client - mainly in price sensitive market like Dubai.

Avantages

Best part of the software is customer support , wherever you stuck just drop an email to support team & they make sure query resolved.Its single window use for inventory , rate , stop sale , LOS is USP. We are using them since last 06 years and keep recommending to our peers as well.This software is very user friendly , which comes so handy during training session with new staff.

Inconvénients

Pricing - Mainly for long time associate they should reduce pricing or try to add new features like Live OS or revenue management tool without any charges.

Alternatives envisagées 

AxisRooms et STAAH Channel Manager

Pourquoi passer à RateTiger

Single Window operation .

Réponse de eRevMax

Dear Alankar,

Thanks for your kind review. We are glad to know you like RateTiger and we have be able to optimize your hotel online distribution process and make it seamless.

Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.

We look forward to serving you as best as we can!

Have a great day!

Best regards,
Team RateTiger

Sherif
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Amazing tool but requires to be more user friendly

Publié le 10/12/2019

It is good but I wouldn't recommend it to friends unless they fix this rate weights issue.

It is good but I wouldn't recommend it to friends unless they fix this rate weights issue.

Avantages

It has a lot of features and flexibility to apply many setup requests

Inconvénients

1- I have to repeat all the rate weights setup for any new channel that I have to connect to Rate tiger. Since I - manage a group of hotels, each hotel has around 10 room types, in addition to single and 3rd and Quad occupancy for each room time, it became having a new channel on board is like killing me times because I have to repeat setting up the rate weights for all these hotels and room types again. I used other channel managers like Rate Gain and Site Minder in previous hotels companies and the connecting process was much easier than this, it is only one time configeration on the channel manager and is applicable to any new channel that we connect, all i do is the room type mapping for any new channel and that is it!

2- there are some channels that requires a specific complicated way to setup theri rate weights like TBO and Expedia, we didn't know that until we referred back to support team and advised us this issue and then asked us to do illogical calculation to have such channels on board, so this system really is not user friendly.

Réponse de eRevMax

Dear Sherif,

Thanks for your kind review. Rest assured, we've taken note of your feedback. We are glad to know you like RateTiger and we would further work on to optimize your hotel online distribution process and make it seamless.

Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.

We look forward to serving you as best as we can!

Have a great day!

Best regards,
Team RateTiger

Sandeep
Sandeep
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Overbooking, rude staff, do not use.

Publié le 25/01/2024

Overbooking, staff very rude, management not responsive. Do not make this mistake.

Overbooking, staff very rude, management not responsive. Do not make this mistake.

Avantages

Cheap, but you pay peanuts, you get monkeys like these guys.

Inconvénients

Overbooking, rude staff, non responsive management

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Manage Your Inventory

Publié le 07/04/2021

Ratetiger Suite facilitate the process of the booking and connectivity to the third party channels...

Ratetiger Suite facilitate the process of the booking and connectivity to the third party channels , Which impact positivily direct on the customer satisfaction and increase in the same time the productivity and reduce waste times and concentrate in the real business .

Avantages

The Software of ratetiger make the life easy in regards of controlling the inventory , price , rate shopper ,price analysis and morover managing rates , the software easy to use and integration process with suppliers and the system is very efficient and easy . There are many features available in the software that enables you to easily control the product you sell and get seameless Experience .

Inconvénients

The features of the software are very efficient and professional , we were able to connect the system to the booking engine very easily plus ability to connect with the most metasearch sites , and even guest experience sites as well.

Alternatives envisagées 

SiteMinder

Pourquoi passer à RateTiger

we choose ratetiger suite as the provide quality customer service , many features in one softeare and in the same time very reasonable and competative prices .

Réponse de eRevMax

Dear Patron,

We would like to thank you for your review and rating. Its our privilege and pleasure to have received such positive inputs.

Your feedback encourages us to work harder and continue to provide you with world-class products and support.

We look forward to our continued association in the coming years.

Have a great day!

Best regards,
Team RateTiger

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great tool for a good price

Publié le 30/05/2022

Easy to use product, helps to reduce daily workload a lot.

Easy to use product, helps to reduce daily workload a lot.

Avantages

Implementation was well planned, took a bit longer than scheduled.
Support is fast and effective
Very small downtime and errors

Inconvénients

Support was a bit inconsistent in the beginning. I have asked for a dedicated support person, since than it is working perfectly fine.

Alternatives envisagées 

SiteMinder

Pourquoi choisir RateTiger 

Cost

Pourquoi passer à RateTiger

Cost-quality ratio was best. Also RateTiger does connect to a lot of channels you may not even aware about yet.

Réponse de eRevMax

Hi
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

Jani
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome

Publié le 10/12/2019

Our main benefit is that all the rate changes we do can be handled and delivered via RateTiger, so...

Our main benefit is that all the rate changes we do can be handled and delivered via RateTiger, so we don't need to worry about rate parity.

Avantages

From my point of view RateTiger is intuitive and easy to use. I am able to manage each channel separately or all together and it is pretty simple to do so.

Inconvénients

We set up RateTiger for the new property during October 201 and mostly the set up is pretty simple, we encountered some challenges. How ever, these challenges were mostly in OTAs end, not RateTiger's (ant nothing major, just some restrictions in OTA's end for room amounts and room type names).

Alternatives envisagées 

SiteMinder

Pourquoi passer à RateTiger

Our experience with RateTiger earlier in previous hotels, we knew the product and there was no reason to switch.

Réponse de eRevMax

Dear Jani,

Thanks for your kind review. We are glad to know you like RateTiger and we have be able to optimize your hotel online distribution process and make it seamless.

Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.

We look forward to serving you as best as we can!

Have a great day!

Best regards,
Team RateTiger

Luz
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product - Easy to use

Publié le 20/05/2022

In general, the experience was very good, but they could update it to make it even more friendly...

In general, the experience was very good, but they could update it to make it even more friendly and compete with others.

Avantages

The system is very friendly and easy to use

Inconvénients

It would help a lot if technical support had offices in Mexico or 24 hours a day since in emergencies you always have to wait for Indian time

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing user friendly product

Publié le 04/06/2022

I had a very good experience with Rate Tiger for the past three years. Rate Tiger Team is very...

I had a very good experience with Rate Tiger for the past three years. Rate Tiger Team is very helpful for Training and service.

Avantages

Rate Tiger make the management happy in regards of controlling the room inventory , maintaining rates, price analysis. The software is very user friendly .

Inconvénients

Nothing really in every aspect from Software to service. It also helped us to connect with GDS.

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

Bojan
Bojan
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great compset rate checking tool!

Publié le 12/08/2019

Great. A great rate monitoring software.

Great. A great rate monitoring software.

Avantages

I have used Rate Tiger for over 2 years, before the company I worked for switched to a competitor software. As a Revenue Manager it was important to have an up to date daily overview of your compset pricing which is what Rate Tiger has been prioviding without a fault on a daily basis. I used the daily rate tiger reports as the basis for setting the hotel pricing strategy along with the pick up trends and other market information. This tool simply makes your life easier as you do not have to check day by day the competitor pricing, multiply this by 7 or 8 direct comeptitors etc. Simply a lifesaver.

Inconvénients

Sometimes the rate infor wasn't up to date or available for some properties, prompting an error message. Overall no major issues to report.

Réponse de eRevMax

Dear Bojan

Thanks for your kind review. We are glad to know you like RateTiger and we have been able to optimize your hotel online distribution process and make it seamless.

Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.

We look forward to serving you as best as we can!

Have a great day!

Best regards,
Team RateTiger

Irene
Irene
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use

Publié le 19/05/2022

Avantages

easy to use, good overview via the dash board

Inconvénients

all features are very good, we have nothing to complain about

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

Kasi
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I don't know where my hotel would be without it

Publié le 12/11/2021

Avantages

It was easy to learn how to add and change prices for each website.

Inconvénients

I cant find anything I can complain about yet

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

Jörgen
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Good channel manager

Publié le 30/05/2022

All in all, very satisfied with the experience, we haven't had any major outages and on the few...

All in all, very satisfied with the experience, we haven't had any major outages and on the few occasions when something fails (like delivery of a reservation) you always get an error report by mail so nothing is missed.

Avantages

Great channel manager that works well both for uploading rates & inventory as well as downloading reservations. Integrates well with our PMS which allows for easy updates for all connected channels.

Inconvénients

Some elements of the admin system are very slow, which can make setting up a new rate code quite tedious. However, once that is done it runs smoothly.

Réponse de eRevMax

Hi Jörgen
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

Bennett Dwommoh
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very Esy Interface

Publié le 02/06/2022

Channel Management. I no longer have to use individual extranet like previously

Channel Management. I no longer have to use individual extranet like previously

Avantages

Very easy interface to use. No complications at all. support team is very proactive

Inconvénients

the mobile interface could be better in usage

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

Gaurav
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Outstanding

Publié le 27/05/2022

Avantages

Have been using the software for over 5 years. It’s a wonderful software , really easy to train staff on. Helps with rate management, analytical data helps a lot.

Inconvénients

Nothing. The software is brilliant, can’t fault it

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

scott
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The right mix of all online products

Publié le 02/06/2022

Avantages

Rate Tiger for Wolcott Hotel NYC combines all the necessary parts of an online presence that is needed in today competitive market.

Inconvénients

Meta, i hate meta so not prodcut can make me like the process of giving away money. But RateTiger makes it easy to use the Meta tools.

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

Fredrik
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

RateTiger is good but could need some improvements

Publié le 16/12/2019

Like I wrote we like the program very much but Think that it would be even better if Everything...

Like I wrote we like the program very much but Think that it would be even better if Everything worked more frequently withour errors.

Avantages

It's quite easy to manage and use, it saves a lot of time to manage all channels in one click.
Good support

Inconvénients

There is a lot of errors over the years, often we need to Contact support though the reservations, cancellations and modifications doesn't Always come to our e-mail. Some reservations isn't delievered at all and it's very frustrating with downtime…
The support is good but sometimes too fast, now I've fixed Skype so now it's easier to handle.

Réponse de eRevMax

Dear Fredrik,

Thanks for your review and rating. We really appreciate your feedback.

I am glad that you are not connected to our support via Skype for quicker resolution of issues and we hope that things will only get better.

Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.

We look forward to serving you as best as we can!

Have a great day!

Best regards,
Team RateTiger

Terrence
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Comments

Publié le 14/12/2019

I had a very good experience with RT across two companies for the past years. However, the customer...

I had a very good experience with RT across two companies for the past years. However, the customer / product services provided by your side are not as good as before, on responsibility, stability as well as on product knowledge.

Especially when the first time I used your GDS service, it was a total mass and chaos.

Avantages

Convenient & Pricing
Support (before)

Inconvénients

Stability & support (nowadays)

Alternatives envisagées 

SiteMinder

Réponse de eRevMax

Dear Terrence,

Thanks for sharing your feedback.

We continue to invest in building our channel connections to offer new distribution services and also parallely train our teams to be able to offer you the support you need.

We are sorry that you found some gaps in our services - we are looking into this on priority and assure you that we will make up for this. We thank you for putting your trust in us and giving us a chance to be your connectivity provider. Kindly allow us to look into the matter and revert to you with how we can improve our services.

Best regards,
Team RateTiger

Anil
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Good Channel Manager Software with fast customer support

Publié le 03/06/2022

Avantages

The customer support of the rate tiger is fast, we can do almost all the channel manager.

Inconvénients

Not faced any issues till now while using the software.

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

abdel fattah
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Palm Plaza

Publié le 03/06/2022

Good

Good

Avantages

easy to use , desing , support , fast login

Inconvénients

mapping is hard in the bigininig , configuration also

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

Isa
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great Customer Support

Publié le 27/05/2022

Avantages

Great user surface and customer support.

Inconvénients

Glitches and errors in transmission for MLOS etc

Réponse de eRevMax

Hi Isa
Thank you for the review; we highly appreciate your comments about RateTiger product and service. We are looking into your feedbacks and our team will reach out to you soon. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

francisco
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

performance sometimes is bad

Publié le 16/12/2019

this software meets my need

this software meets my need

Avantages

functionality, easy use, easy acces, fast,

Inconvénients

sometimes the performance is bad, failure

Réponse de eRevMax

Dear Francisco,

Thanks for sharing your review and rating for RateTiger - we really appreciate your honest feedback.

We have taken note of certain update failure issues that you have experienced. We take connectivity very seriously and invest a lot in ensuring all our channel connections are up to date. However there are times when channels make certain tweaks at their end, which are not notified to us, due to which the updates do not flow seamlessly. Given this dependency on third party sales channels, we are sometimes unable to deliver the updates in real-time as is expected, and hence the failover. Having said that, we will surely work on this further to plug any potential gaps to offer you our best service.

Wishing you and your team a very happy festive season ahead!

Best regards,
Team RateTiger

Umesh
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Best Channel Manager for Non-Hoteliers Professional

Publié le 14/12/2019

RateTiger, powered by LiveOs, is designed very strategically and it helps even non-hoteliers to...

RateTiger, powered by LiveOs, is designed very strategically and it helps even non-hoteliers to optimize their distribution channels effectively. RateTiger Channel Manager and its related products are very efficient for hoteliers and revenue management teams as they can manage online channels in just a few clicks. I am very happy with the product & support and highly recommend other hotels in the region to use it.

Avantages

Smart Filled Area and Mobile App LIVEOS.

Inconvénients

1. When you login, system shows that you have been connected other place.
You must show last login and active session for account to know where & who logged-in.
As a property, I feel unsafe in this system about login process.

2. If you create secondary user in system, you can't hide System Setting Option. You can only hide Widgets BUT not Settings which is quite unsafe again.

Before I have raised a Question why there is no Password reset option then it was added in login page.

eRevMax is International company and they need to work more in providing safe and secure login process.

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!

Anas
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very Smooth transitions.

Publié le 23/12/2020

Avantages

To start with, the representatives are really helpful and hardworking with regards to training and finding solutions, especially [SENSITIVE CONTENT HIDDEN] and her team. I am very happy to work with the company Rate Tiger and will continue to provide valuable feedback whenever needed.

Inconvénients

I guess we would love to have more automated services rather than allocating the rates to each sub room categories.

Réponse de eRevMax

Dear Anas,

We would like to thank you for your review and rating. Its our privilege and pleasure to have received such positive inputs.

Your feedback encourages us to work harder and continue to provide you with world-class products and support.

We look forward to our continued association in the coming years.

Have a great day!

Best regards,
Team RateTiger

Sapan
Sapan
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excellent Channel Manager - easy to use

Publié le 10/12/2019

Excellent Sales & Implementation Team

Excellent Sales & Implementation Team

Avantages

It's covered most of the features, excellent GUI, Implementation team is very quick

Inconvénients

Airbnb implementation is bit slow then other channels

Réponse de eRevMax

Dear Sapan,

Thanks for your kind review. We are glad to know you like RateTiger and we have been able to optimize your hotel online distribution process and make it seamless.

Your feedback encourages us to work harder to offer customers like you more features and functionalities that can further enhance your day-to-day product experience.

We look forward to serving you as best as we can!

Have a great day!

Best regards,
Team RateTiger

sherif
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

RAtetiger

Publié le 19/05/2022

friendly system and easy to use

friendly system and easy to use

Avantages

easy to use and very helpful support from rate tiger team

Réponse de eRevMax

Thank you for the review; we highly appreciate your comments about RateTiger product and service. We believe in offering our clients the best of products and services and will continue to bring exciting new features to make your daily workflow even more seamless and simple!