--- description: Enterprise Bot : qu'en pensent les utilisateurs ? Lisez les avis sur Enterprise Bot, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Enterprise Bot - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de SVI (serveur vocal interactif)](/directory/289/ivr/software) > [Enterprise Bot](/software/2054268/enterprise-bot) # Enterprise Bot Canonical: https://www.getapp.fr/software/2054268/enterprise-bot Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2054268/enterprise-bot?page=2) > Des assistants virtuels intelligents et des outils d'automatisation optimisés par IA qui permettent une assistance 24 h/24 par e-mail, voix et chat dans l'ensemble de votre écosystème d'entreprise. Automatisez 85 % de toutes les requêtes liées aux utilisateurs dans plus de 12 langues, augmentez les scores CSAT (Customer Satisfaction) de 25 % et soyez prêt pour le déploiement en une journée. > > Conclusion : 10 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 10 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Enterprise Bot - **Pays**: Zug, Suisse - **Entreprise fondée en**: 2016 ## Contexte commercial - **Public cible**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Linux (sur site), Chromebook (ordinateur) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, indonésien, italien, malais, néerlandais, portugais, portugais brésilien, portugais européen, suédois, vietnamien - **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Canada, Espagne, France, Inde, Indonésie, Italie, Liechtenstein, Luxembourg, Malaisie, Pays-Bas, Pologne, Portugal, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Suisse et 4 de plus ## Fonctionnalités - AI Copilot - API - Accès mobile - Aide contextuelle - Alertes/Notifications - Alerts/Escalation - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse du service client - Analyse prédictive - Analyse visuelle - Assistant personnel intelligent (API) - Authentification unique - Automate d'appel - Automatisation des processus et flux de travail - Autoresponders - Autorisations basées sur les rôles - Balisage des éléments du discours - Base de données de clients ## Intégrations (8 au total) - Anywhere365 - Automation Anywhere - GENESYS - Hanna CRM - SS\&C Blue Prism - ServiceNow - UiPath - iTSM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) ## Catégories connexes - [Logiciels de SVI (serveur vocal interactif)](https://www.getapp.fr/directory/289/ivr/software) - [Logiciels CRM en ligne](https://www.getapp.fr/directory/232/online-crm/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels CRM](https://www.getapp.fr/directory/230/crm/software) - [Logiciels d'intelligence artificielle](https://www.getapp.fr/directory/1397/artificial-intelligence/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Tidio](https://www.getapp.fr/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Ada](https://www.getapp.fr/software/111973/ada) — 4.7/5 (15 reviews) 5. [Genesys Cloud CX](https://www.getapp.fr/software/104597/genesys-cloud) — 4.3/5 (262 reviews) ## Avis ### "Quick chat and live support chat" — 5.0/5 > **Nurul Salimah** | *18 mai 2022* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. > > **Inconvénients**: Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. > > It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. ----- ### "Very nice experience with Enterprise bot" — 5.0/5 > **imane** | *28 janvier 2022* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting > > **Inconvénients**: Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat > > Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. ----- ### "The best people and support" — 4.0/5 > **Yoëlle** | *24 janvier 2022* | Loisirs, voyage et tourisme | Taux de recommandation : 9.0/10 > > **Avantages**: Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. > > **Inconvénients**: As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. ----- ### "Chatbot - Customer services available 24/24" — 4.0/5 > **Goreti** | *25 janvier 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. > > **Inconvénients**: Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) > > We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. ----- ### "Smart and Innovative" — 5.0/5 > **Stefan** | *27 janvier 2022* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. > > **Inconvénients**: The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. > > High customer focus, solution oriented and smart people. They were very quick in understand different business needs. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2054268/enterprise-bot?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2054268/enterprise-bot) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées