Avis clients sur MMC Receipt

I have been using Xero & Receipt Bank (DEXT) and Hubdoc for years, with NO problems. Now with a new entity, wanted to use Freshbooks for the ease of the accounting system. With several invoices being processed weekly, I wanted to remove the barrier of manual entry to invoices. I tried to connect Hubdoc/Receipt Bank but they are not connected with Freshbooks. MMC Reciept was the only option and they spoke to being able to do everything that I was familiar with, with Receipt Bank. I will tell you during the free trial, it was mind boggling frustrating. Receipts would not load, they would not sync and the 'processing in 15 minutes' was days long. I was frustrated and almost quite the program and freshbooks! I reached out the MMC Reciept our of frustration and low and behold, someone read my concerns, and FIXED it. They extended my trial, and then had an issue a second and then a third time. And, each time it was remedied, and the system got better and better. I just uploaded 40 invoices and within minutes it was syncing and working without a problem.

I know the program is new, but the service and responsiveness of the team at MMC Receipt is what kept me here. I am more than willing to tell them issues if they continue to make the program better. I will be a long customer with a responsive team like this. Now it is working flawlessly!

Signed up - and the phone rang seconds later. They were calling me because I'd just set it up and at some point during the convo wanted a review. I spent the day snapping and uploading pics. Each time I submitted it took a long time. Went to push everything to QB - and it didn't recognize that there were taxes set up. It wouldn't push anything through as an expense - probably because it didn't have anywhere to talk about how it was paid. They fixed the tax issue - and suddenly if I used a vendor once the message I started to get was that the name was already in use. And their 24/7 customer service wasn't available. It appeared that they were online - but nobody ever actually answered.