Avis clients sur Vocalcom Hermes360

Vocalcom Hermes360

La solution de centre de contact omnicanal

Note globale

4,9 /5
(17)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,8/5
Simplicité d'utilisation
4,8/5
Support client
4,9/5

100%
des utilisateurs recommandent cette application
Classer par

17 avis

benjamin
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

interactivites operationelle

Publié le 11/03/2023

Avantages

du point de vue operationnel et optimal ,,ma satisfaction est assuree

Inconvénients

lorsque le flux de communication est parfois au régime maximale ,,le logicien a souvent tendance a ramer et bugguer ,,, je me sent tres souvent de redemarrer le logiciel afin deviter quelque petit desagragrement

Flore
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Excellent

Publié le 16/12/2022

Ras

Ras

Avantages

Très bon logiciel complet et fonctionnel

Inconvénients

Un peu de bruit lors des enregistrements

david
david
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

for me it is the best program to manage telesales

Publié le 03/06/2018

acquisition of potential customers, thanks to this program that organizes and applies artificial...

acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence

Avantages

Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

Inconvénients

I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users

Mims
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Simply, effortless technology

Publié le 10/07/2015

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013,...

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

Avantages

Easy to use
Flexible
Truly multi-tenancy and cloud ready
Complete omni-channel experience

Inconvénients

Looking forward to deploying the new webRTC feature in the next couple of months!

eric
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

great and easy to use contact center solution

Publié le 03/05/2013

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible...

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

Avantages

we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team

Inconvénients

we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor
we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

Neri
Note globale
  • Secteur d'activité : Télécommunications
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Flexibility means being able to evolve with the time

Publié le 10/02/2016

Avantages

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Inconvénients

Product documentation can be improved and made available online...

Berndt
Note globale
  • Secteur d'activité : Logiciels
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

MOst flexible Cloud solution

Publié le 22/03/2016

Avantages

Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

Inconvénients

Some documentation could be a little bit more detailed.

Eric
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Nothing less than PHENOMENAL 100% of the time.

Publié le 03/09/2015

We've been using Vocalcom Sales Acceleration platform for over a year now and it just keeps getting...

We've been using Vocalcom Sales Acceleration platform for over a year now and it just keeps getting better. I have nothing but praises for this tool! What I love about it is that it has significantly increased the calls, connect rate, and leads to pipeline without the negative aspects of other like tools that I have used in the past. - no lag time (pause) from call to connect - clear voicemail messages and easy to use. We gained around 3 times the phone calls per day and 2 times the conversations using the Vocalcom sales acceleration platform.

Victoria
Note globale
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product & amazing support

Publié le 13/01/2017

The support team at Quality Connex is proactive and supportive to ensure the migration is smooth...

The support team at Quality Connex is proactive and supportive to ensure the migration is smooth and tailored to your unique business requirements.

Rob
Rob
Note globale
  • Secteur d'activité : Télécommunications
  • Provenance de l'avis

Note globale

Strong Partnership with Vocalom

Publié le 03/06/2015

We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the...

We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux.

Cedric
Cedric
Note globale
  • Secteur d'activité : Assurance
  • Provenance de l'avis

Note globale

With Vocalcom, we let customers know they are heard

Publié le 29/05/2015

We are extremely proud that we have been recognized for the fourth year in succession and have been...

We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier – ITV UK

Benoît
Benoît
Note globale
  • Secteur d'activité : Externalisation/délocalisation
  • Provenance de l'avis

Note globale

Vocalcom is just easier!

Publié le 28/05/2015

We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new...

We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise.

Edouard
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Love the Salesforce intégration

Publié le 17/12/2015

We are very impressed with Vocalcom's system. We've grown 2-3 times since starting with Vocalcom...

We are very impressed with Vocalcom's system. We've grown 2-3 times since starting with Vocalcom sales acceleration platform. It embeds right into Salesforce, and that gives our sales team an edge. This is a great tool for any company to use if they are looking to increase efficiency, and fully integrate with Salesforce. The ease of use and effectiveness are key in our business. Everyone we have ever dealt with at Vocalcom have been both helpful and pleasant.

Avantages

We have increased number of new customers and reduced the delay to sign Out contracts

Inconvénients

We have found that this solution is very easy to launch and to use

Yves
Yves
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

User Friendly , Easy to Use , excellent functionality.

Publié le 24/03/2016

Besides from being an all in one blended software, Vocalcom has indeed set high standards and...

Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!

Patrick
Patrick
Note globale
  • Secteur d'activité : Télécommunications
  • Provenance de l'avis

Note globale

Innovative and simple

Publié le 29/05/2015

Great product, makes agent experience quick and simple. Vocalcom has been transformative to our...

Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI.

Richard
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Hermes Cloud helps me produce great results! I'm happy with my purchase

Publié le 02/05/2013

My SalesCloud and ServiceCloud teams have improved productivity, first call resolution, reduced...

My SalesCloud and ServiceCloud teams have improved productivity, first call resolution, reduced bottom line with increased revenues...I couldn't be happier! Thank you Vocalcom.

Avantages

- Ease of use
- Unified SFDC screen
- Simplified inbound and outbound communications

Inconvénients

None - Im happy

jose
Note globale
  • Provenance de l'avis

Note globale

Publié le 21/03/2018