Avis clients sur 8x8 Work

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306 avis

- Secteur d'activité : Recrutement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Perfect Business Phone System!!
Publié le 06/04/2021
We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different...
We absolutely love 8x8 virtual office, we do not see a world where we would switch to a different phone software. If you are looking for a seamless phone software look no further!
Avantages
8x8 virtual office is awesome! There are so many cool features to this software. We have used 8x8 for over 5 years now, customer service has always been super helpful if we ever had any issues or questions. Purchasing new phones for new employees is a breeze, and setting everything up is always straight forward! What more can you ask for? We also love that virtual office has the chat feature, we utilize this daily to chat with all of the employees. We also love that there is a app, all of the employees have this app on their phone and have been using it like their desk phone during this COVID work from home time.
Inconvénients
there are sometimes some delays, but very rarely is there any issues!
Réponse de 8X8
We're happy to see that you had a 5-Star experience at 8x8. Thanks for sharing!
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Solid Performer
Publié le 02/08/2024
8x8 is a solid product that performs well with a strong network or wif-fi signal. Learning library...
8x8 is a solid product that performs well with a strong network or wif-fi signal. Learning library and support are both helpful.
Avantages
The ease of use in the VOIP space is great. It has features of calling using computer, texting (until recently) and faxing which we still use with some of our case management services. Also has virtual meeting options. Intuitive administrative dashboard for onboarding new users and reports.
Inconvénients
Typically, our biggest issue is with the quality of calls. Relies heavily on a strong signal or network that can be challenging for folks in the field. Call quality can suffer and often are dropped. Lately, the loss of the SMS texting has been a blow to our client communication. It has taken weeks to set up the "campaign" and we are still not functional.
Réponse de 8X8
Dear Customer, thank you for taking the time to leave a review. It's great you find 8x8 a solid product. We apologize you have had difficulties with SMS, campaigns are approved by a third party. Thank you for choosing 8x8!
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Run away from this Company
Publié le 15/09/2023
When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund...
When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our money. Their service team was not able to fix our technical issues. There are much better phone companies out there. Just do not choose this one.
Avantages
Not much. The Cons out-way the Pros. The phone units they provided work, sometimes.
Inconvénients
They lied. They said that they can integrate. But they can't. Do not believe the sales people. They will tell you what you want to hear and not the capabilities of the system.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
8x8 is a great upgrade!
Publié le 12/08/2024
Overall my organization is very happy with 8x8. It gets the job done at an affordable price, which...
Overall my organization is very happy with 8x8. It gets the job done at an affordable price, which is perfect for my small team.
Avantages
The text function is gamechanging versus our previous provider. As a nonprofit, it is nice to have the ability to use this as a "personal work" number that people can call/text without having to share my real personal number.
Inconvénients
The most difficult thing about 8x8 is the fact that we cannot text groups. We would love the ability to group program participants into a single message.
Réponse de 8X8
Hi Hillary, thank you for your feedback, we're pleased to hear you are happy with 8x8. We will pass on your comments about group texting to our product team. Thank you!
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Thank you 8x8
Publié le 02/08/2024
Great. Very happy. Great price point and even better customer service.
Great. Very happy. Great price point and even better customer service.
Avantages
The Mobile app is awesome. Very easy to use. Favorite feature is the "Flip" which with a press of a button, your desk phone call is flipped to your mobile app.
Inconvénients
Very easy to use. Secure. I can easily transfer calls to co workers while out of the office form my mobile app or desktop app, or from the office from my desk phone. The sound quality is awesome.
Réponse de 8X8
Hi Andrew, thank you for taking the time to leave your very positive review. We are pleased you find 8x8 easy to use, good sound quality and a good price. Thank you for choosing 8x8!

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
8x8 has some work that needs to be done
Publié le 19/10/2022
Avantages
Their customer service was extremely helpful and very nice
Inconvénients
When working with the sales rep when initially purchasing this plan we were told several things that were unfortunately not able to be completed. From the beginning we constantly had issues from our soft phones not working to our best phones restarting randomly
Réponse de 8X8
Dear Thomas, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at reviews@8x8.com. We would be more than happy to assist you. Best Regards.
- Secteur d'activité : Papier et produits forestiers
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Just watched the 8x8 Work Demo
Publié le 18/08/2024
I just watched the training video, so i have not had the opportunity to use it. But I do like the...
I just watched the training video, so i have not had the opportunity to use it. But I do like the features highlighted. Even the ability to switch a call from the PC to a cell phone.
Avantages
Have not used it yet. looking forward to using presence, and quiet hours.
Inconvénients
I wish it were standard with 8x8. I am not sure if this is going to cost more to use / implement. It does solve some of the pain points we have been experiencing between TEAMS and calls from 8x8 interrupting live TEAMS calls / meetings.
Réponse de 8X8
Hi Matthew, thank you for leaving a review. We hope you find using 8x8 easy and efficient, we are here to help if you need us.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Best Communication Service For Today
Publié le 12/08/2024
We use 8x8 every day. we use the app from our personal phones it allows me to stay on top of every...
We use 8x8 every day. we use the app from our personal phones it allows me to stay on top of every opportunity. Great features great support team./
Avantages
We can set up easy conference calls with our team
Inconvénients
I would love to be able to use it with my family too :)
Réponse de 8X8
HI Maria, it's wonderful to hear how much you love using 8x8. It's great it's helping you stay organized. Thank you for choosing 8x8!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
It meets the needs for a small business
Publié le 07/08/2024
I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small...
I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small business throughout the years of using the service.
Avantages
Quality and price of the product is ideal for small businesses
Inconvénients
Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue. Poor acknowledgment or reading the requests when entered.
Réponse de 8X8
Hi Cris, we appreciate your feedback. Engineers should not be phoning you outside your working hours, so we will look at providing further training. We're glad you have found 8x8 ideal for your small business.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
8x8 all in one self service program
Publié le 25/09/2024
8x8 is very robust , it packs an all feature experience with self supporting features to configure....
8x8 is very robust , it packs an all feature experience with self supporting features to configure. Rarely have to call in for support which is good.
Avantages
I like the self service portal and admin dashboard. All the tools and features are available for you to configure.
Inconvénients
The menu hamburger bar has a lot of features that you need to get familiar with. Sometimes finding the right menu can be difficult to find.
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Solid Call Software
Publié le 06/10/2022
I am overall very pleased with 8x8 and will continue to use it daily!
I am overall very pleased with 8x8 and will continue to use it daily!
Avantages
8x8 has a great amount of features that are very helpful for my day to day. I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to reject a call, go on break or work offline. It is a software that is relatively easy to use!
Inconvénients
With the 8x8 mobile version I am not able to see the caller ID. Also if you do not have great service or solid WiFi then the calls have terrible quality but is understandable.
Réponse de 8X8
Hi Zach! Thank you so much for reaching out and providing wonderful feedback about our service! Have a nice day.
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
8x8 review
Publié le 12/08/2024
It's been really good, I have not ran into any major issues and everyone has been very accommodating...
It's been really good, I have not ran into any major issues and everyone has been very accommodating.
Avantages
I like the way the system works and how I am able to make different greetings.
Inconvénients
I don't like the voicemail feature. I get confused sometimes with it coming to my email.
Réponse de 8X8
Hi Andrea, thank you for taking the time to leave a review. Your feedback is very useful, we appreciate it.
- Secteur d'activité : Entreposage
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
8x8 great experience
Publié le 12/08/2024
Avantages
Easy to customise
lots of documentation for reference
Excellent support
Inconvénients
Not being able to purchase licenses directly
Réponse de 8X8
Dear Shery, thank you for your feedback. It's great to hear you are having a great experience. Your feedback on purchasing licenses directly is useful and we hope to develop to ability to do so in the future.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Phone system
Publié le 22/03/2024
Avantages
Ease of use after set up. Quick customer service turn arounds
Inconvénients
Not having the ability t pay other than credit card.
Réponse de 8X8
Hi Raymond, thank you for leaving a review. We are thrilled you like the 8x8 product and find it easy to use. Thank you for choosing 8x8!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Improved Business COmmunication With 8x8
Publié le 16/04/2024
Avantages
We use 8x8 as our primary VoIP solution and it is a great phone system too.
It comes with amazing conferencing features too.
Inconvénients
With 8x8, it has been flawless when it comes to handling business communications.
Réponse de 8X8
Thank you for taking the time to leave such a positive review. We are delighted that it makes handling business communications effortless. Thank you for choosing 8x8!
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
One of the Most Stable VOIP Systems
Publié le 13/12/2023
Avantages
They have all the necessary functions used for our business
Inconvénients
Some of the staff members needs a longer time to adapt to the 8x8 system
Réponse de 8X8
We are incredibly grateful that you took the time to leave us a 5-star review. Your review means a lot to us. Thank you for choosing 8x8!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
8 X 8 work experience
Publié le 30/08/2024
We are no longer using them, due to the fact of not great support
We are no longer using them, due to the fact of not great support
Avantages
It was a pleasure when they had better staff
Inconvénients
Long hold time on calls looking for support
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Solution Architect
Publié le 05/08/2024
Avantages
the ease of use on the platform and the overall functionality
Inconvénients
the Collaboration bridge not as easy to use as other
- Secteur d'activité : Produits pharmaceutiques
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
8x8 Fair Review
Publié le 23/06/2023
Avantages
A simple, and easy system to use 8x8 has been very useful for the business to ensure communications. The system was set up into our polycom telephones systems by our IT team simply and easily.The app and lay out of the system is easy to use.
Inconvénients
The call transfer was not straight forward unless you were trained to do so.
- Secteur d'activité : Externalisation/délocalisation
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
One of the Best!
Publié le 02/01/2023
With 8x8, you can park your car, transfer calls, and have different phones ring based on who is...
With 8x8, you can park your car, transfer calls, and have different phones ring based on who is unavailable. These features are fantastic. It would be wonderful to have more alternatives when deciding between a desk phone and a cell phone, such as the ability to silence calls on a cell phone when in the workplace. When making less straightforward requests, it helps to be able to clearly describe what you need and understand how the system operates. On a few occasions, I had to urge that something could be done even though they insisted it couldn't, and then we worked together to find a solution. While I had a positive experience overall, other members of my organization encountered greater support challenges.
Avantages
8x8 is ideal for small to medium-sized businesses that don't need outbound dialing methods like predictive, progressive, IVR Blast, etc.The greatest platform to use for IB auto-attendant features is 8x8. It's incredibly great and simple to use to construct call flows. The GUI is quite easy to use.
Inconvénients
At least I have not seen any flaws yet in the product, but I hope this is not something serious that we look for in the near future.
Réponse de 8X8
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
reliable UCaaS solution
Publié le 12/12/2022
Overall, 8x8 is a good option especially if you are starting out with a few users and a small team....
Overall, 8x8 is a good option especially if you are starting out with a few users and a small team. It has gone better as well over the years.
Avantages
I like how easy it is to use daily... it is very user friendly in most days and it was not hard to integrate with CRMs.
Inconvénients
The process of engaging support and how long it takes to get anything resolved. Also, how difficult it is to listen to calls (they have to be live calls before you can barge).
Alternatives envisagées
RingCentral Contact CenterPourquoi passer à 8x8 Work
PricingRéponse de 8X8
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
One of the worst customer experiences I have ever had
Publié le 16/07/2020
After several back and forth emails with the support team, they tell me to forget about it, I...
After several back and forth emails with the support team, they tell me to forget about it, I signed an agreement. I have used 8x8 with a previous company and the service was solid so I thought it would be a good fit here. It wasn't and the customer service and support was about as bad as it gets. I understand that they were probably hit with a huge rush of new customers because of work from home, I can attribute that to the delays in getting back to me, but the refusal to not provide a refund or cancel my agreement because of their delayed service is frankly unacceptable.
Avantages
As a cloud-based phone system, that is a huge plus, but there are far too many negatives and so many other options that you can consider in place of 8x8
Inconvénients
Let's talk about deployment. First, it worked quite well on my Android phone, loaded it up and got it going. I did have a number of issues with 'what program' I was on, okay, well not me but 8x8. The reason was they had me sign up two times because I was porting a number in. I opted not to do that until I had tried the program. That is when things didn't go so well.
I have a Chromebook and it took WEEKS for me to get it to work on my Chromebook. The team at 8x8 adequate in responding, but it took a long time. After telling me that I would be unable to use it both on my Chromebook and phone, I decided that this was not the solution for me. So, I canceled my subscription. They then proceed to charge me for full year's worth of service stating that I had signed an agree for 12 months and my trial was over. I had been working with their support team for more than 30 days to get the software to work and I explained that to them (they could also see that I had made less than 5 calls). I offered to pay for the month of service that I had and thought all was good and we were settled.
The next month comes and my card is charged again. I contact them and I am told that the 'cancellation process can take up to 30 days and that I will be refunded when it is all cleared up.' Great, no biggie I think. Then I get an email that says we understand you want to cancel, but we need to charge you the remaining months on your agreement.

- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
I hope you speak Filipino or Tagalog.
Publié le 03/04/2019
Very poor service. Their call center is based in the Philippines and a huge language/sentence...
Very poor service. Their call center is based in the Philippines and a huge language/sentence structure barrier exists. Every level o support you are transferred to you have to explain yourself multiple multiple times. It is exhaustive and a giant time vacuum. Their administration dashboard is very easy to navigate, but there are 2 to 3 different administration portals that you can access for reporting or analytics, but they contradict. It is almost impossible to figure out individual rep information and the logic in what they display is tied to useless information or information that leads the viewer down the wrong path and can cause a lot of confusion. There is minimal to no support for Mac OS users (we use both Mac and PC) and the versions don't talk to each-other. So our Mac users can not communicate via their chat-ap with our PC users. Overall, its system 'works', but God forbid if anything breaks or you need to expand or anything more complicated than a basic phone ring group needs to be set up. Be prepared to set aside an afternoon at minimum to try and accomplish anything.
Avantages
Response time from support is quick. Online self service portal is a good source of info as well.
Inconvénients
Support language barrier, limited or no Mac OS support, Overly complex reporting features and analytics.
- Secteur d'activité : Philanthropie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Poor Customer Service
Publié le 21/12/2021
The product is sound and fair but as stated they have a real problem with support. When things are...
The product is sound and fair but as stated they have a real problem with support. When things are going well it's great. However, when you have a business phone down, it makes for a nasty experience.
Avantages
They can correct the issue once you actually get a person to talk to.
Inconvénients
Connecting to a Rep was beyond challenging. Virtually impossible to talk with someone. They set it up so they send you a message and when they have time .. we'll call you type of service. Totally worthless customer support if that's what they call it. They can do better but only if they really want to gain more customers.
Réponse de 8X8
Thank you for your review. We will share this with the team to let them know how we are doing. If you need follow up to a specific case please do not hesitate to send us email on reviews@8x8.com
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
8x8’s technology is mediocre, the call quality poor, and it is significantly priced
Publié le 25/01/2019
Avantages
I am a small business owner. I did extensive research into VoIP providers before selecting 8x8 for my business over three years ago. They had reasonable pricing at the time and offered a discount when I joined if I agreed to sign up for a 12-month term.
Inconvénients
Their platform was not intuitive so the setup was painful. Eventually I was able to get the service up and running for my company. Immediately we noticed that the call quality was poor and unreliable. I had signed up to a 12-month term so we tried to make the most of it. As a new small business we were so busy trying to satisfy our customers that we didn’t have time to search for a new VoIP provider anyway. We suffered through 8x8 for 3+ years. Over time my team started taking calls on their personal cell phone's instead of through the 8x8 computer / mobile app because 8x8’s call quality was so unreliable. I did research and found a much more cost effective solution, which after testing also had better call quality and a more intuitive interface. When I tried to cancel my 8x8 services I was informed that because I had initially signed up for a 12 month term that I would be required to pay for over 6 months of remaining service even if I canceled and transfered the numbers. The services is so horrible that it was worth the ransom to leave 8x8. If you are a small business owner stay away!