Avis clients sur Braze

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110 avis
- Secteur d'activité : Textile
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Service client en un clic
Publié le 23/12/2024
On utilise Braze dans la commerce électronique, Il fournit un traitement des données en temps réel,...
On utilise Braze dans la commerce électronique, Il fournit un traitement des données en temps réel, nous permettant d’envoyer des messages opportuns et pertinents aux utilisateurs en fonction du comportement immédiat, comme l’abandon de panier ou les déclencheurs d’activité.
Avantages
Dans la commerce electrinque, il Recible les utilisateurs, envoie des offres personnalisées et des rappels d’abandon de panier.
Inconvénients
les couleurs de l'interface, j'aurai aimé descouleurs plus attractives.
- Secteur d'activité : Design
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Je valide Braze
Publié le 09/01/2024
Avantages
Braze est très puissant pour orchestrer les messages de marketing et de service sur différents canaux tels que les messages intégrés à l'application
Inconvénients
Le modèle de données Braze s'intéresse au niveau de l'utilisateur et non au niveau du compte
- Secteur d'activité : Matériel informatique
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Braze optimise la relation client
Publié le 01/02/2024
Avantages
J’aime les fonctionnalités de synchronisation intelligente et de ciblage intelligent des canaux
Inconvénients
Bien que le soutien nous ait vraiment aidé, il leur a fallu un peu de temps pour répondre

- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
An Email Marketing Service that Is Highly Reliable
Publié le 26/11/2023
Braze is super amazing.
The features are effective.
The experience is incredible.
Braze is super amazing.
The features are effective.
The experience is incredible.
Avantages
The capabilities of Braze are brilliant.
It is an effective email marketing service.
Inconvénients
I have not disliked any features of Braze since I started using it.
Braze is effective.

- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Braze makes mass mailing very easy
Publié le 11/09/2023
We brought Braze for the purpose of sending email communications, push notifications and in-app...
We brought Braze for the purpose of sending email communications, push notifications and in-app messaging. In order to communicate with its members in a more effective and particular way, we can incorporated new ways to communicate with its members. We are now able to increase our overall engagement and can also expand our speeches in order to refine them. We also use the website to conduct questionnaires to learn more about our members. As a result, Braze is very intuitive: the navigation is easy and makes sense. The surface is very firm, so it is simple to execute strategies effectively and in a thoughtful way.
Avantages
The customer service is truly admirable. They are responsive and respond to everything that is thrown at them in a timely and accessible manner. You have missed what you have not been able to fix, either in the form of experimenting on the platform or through your study tools. The customer service staff is wonderful. I can only praise the totality of the people we have dealt with since we started using Braze. They ask good questions and help guide us in the use of the product as we talk to them. They also answer any number of questions when we launch a new/complex campaign.
Inconvénients
There were certain tricky parts during the application, however, the Braze group was of great assistance in supporting us.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Braze SDK not very easy
Publié le 12/03/2019
Nothing special
Nothing special
Avantages
It has a bunch of features and does what it promises, it can relate users id, it manages the notification correctly and they are easy to implement.
Inconvénients
The Android SDK sometimes crashes, and they don't give priority to client problems, there was a time out production product start crashing a lot because of Braze problems.
- Secteur d'activité : Médias de diffusion
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great program!
Publié le 29/11/2024
So far, it has been a great experience once I got used to the system. I understood it fairly quick...
So far, it has been a great experience once I got used to the system. I understood it fairly quick with some help from co-workers and now I use it efficiently and effectively.
Avantages
I like the ability to monitor my online campaigns and alerts sent out. It's nice to be able to see what worked and what didn't.
Inconvénients
I found Braze a little difficult to use at first and I didn't totally understand it.

- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Top-notch multichannel campaign tool that boost customer engagement.
Publié le 30/11/2023
My user experience has been great. Braze has elevated our customers engagement and increases our...
My user experience has been great. Braze has elevated our customers engagement and increases our productivity.
Avantages
Braze is a powerful and reliable tool in orchestrating marketing and services messages across different channels like in-app message, push notifications, SMS, email and web messages. I love it's easy to create a campaign with an audience to inform our customers about our products and services.
I also love this tool is constantly updated and adding new features which are great for our business processes and marketing.
Inconvénients
Our customers are very happy and satisfied with our business services and products all our thanks to Braze.

- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Intuitive Multiple Marketing Campaigns Management System.
Publié le 29/11/2023
Email marketing campaigns monitoring and the advertising functions across marketing channels the...
Email marketing campaigns monitoring and the advertising functions across marketing channels the platform has the effective capability.
Avantages
The Automation options are functional and the sales data reports creation with this software is simple and profitable. The templates also are nice and the content management capability can not be compared and the analytics are easy to prepare across various marketing data.
Inconvénients
No issues or performance problems detected on the platform and the functionalities, after training is just that easy.

- Secteur d'activité : Construction
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Most Helpful Tool on Various Projects Employees Engagement.
Publié le 01/12/2023
Great landing page and nice templates provided y the product and content creation options are...
Great landing page and nice templates provided y the product and content creation options are impressive and the dashboard looks amazing.
Avantages
Notification options and the marketing ability on this software is very productive and i also like the project management functions and the web forms capability. Creating clean and profitable marketing data analytics and easy campaigns management i recommend this package which is very simple on manipulation.
Inconvénients
Marketing tool and all the features allows easy adjustment and i had nothing against this effective platforms.

- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Effective Automation and Marketing Campaigns Easy Management Tool.
Publié le 21/11/2023
Profitable customer engagement platform and the Email marketing and content management via Braze...
Profitable customer engagement platform and the Email marketing and content management via Braze functions is amazing and very productive.
Avantages
The engagement and even the landing pages and the templates offered by Braze are incredible and productive marketing operations Automation product.
Creating sales and marketing reports using Braze is simple and content easy creation capability is cost effective.
Inconvénients
I love simplicity on Braze first deployment and no errors found to underline from this functional product.

- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Profitable easy Marketing System with Great Quality Services.
Publié le 27/10/2023
Marketing Automation is just one time and the collection of various marketing insights and the...
Marketing Automation is just one time and the collection of various marketing insights and the engagement functionality on Braze are fantastic.
Avantages
I really like how through Braze is quite helpful on various Email marketing and the campaign monitoring and also the content management functions are excellent. Creating marketing data analytics and easy to mange sales processes using Braze tools is productive and simple.
Inconvénients
Helpful package on easy marketing and to the user with experience on other similar products to Braze is very easy.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
One of the best feature to automate your multi channel marketing and push notifications
Publié le 24/10/2023
Overall experience has been great with smooth implementation and integration.
Overall experience has been great with smooth implementation and integration.
Avantages
Managing multi channel marketing and push notifications has been instrumental in our organization. Implementation has been smooth and administrating has been quite easy with great UI. Creating and dry running campaigns have been quite useful and integration with third party apps have resulted in higher ROI.
Inconvénients
Pricing is bit on the higher side so for smaller firms it will be difficult to get good returns on there investments. There is some room for improvement on training materials.
- Secteur d'activité : Médias en ligne
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Useful for Newsletters
Publié le 18/10/2023
Avantages
I think the newsletter template layout is very clear and user-friendly. It has lots of features but you don't feel overwhelmed by them every time you log on. Allows me to write newsletters quickly and efficiently without worrying about loads of set-up and formatting.
Inconvénients
It needs some form of automatic saving or in-template saving. You have to click out of the editor and then save separately to actually ensure your work isn't lost - really frustrating if you accidentally close the window for whatever reason! Would also love the option to "view in browser"
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Multi-Channel Marketing at ease by Braze
Publié le 19/10/2023
Avantages
Braze is a goto campaigner that is very easy to use for anyone with minimal training. They have a very modern and highly efficient platform that has very high success rates. Their analytics are very minute and precise which helps understand customer engagement very well.
Inconvénients
The pricing is bit high in the segment and for services its offering.
Alternatives envisagées
BrevoPourquoi choisir Braze
They didn't meet my platform expectations. They are very conventional and not user friendly.Pourquoi passer à Braze
Ease of use, Platform design, scope for multi-channel campaigning.- Secteur d'activité : Services financiers
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
A Year with Braze
Publié le 25/01/2024
Avantages
Easy UI, robust capabilities, quick resolution of support tickets, easy to navigate, product innovation
Inconvénients
On the pricier side, some unknown fees, canvas/campaigns can be less flexible.
Alternatives envisagées
Iterable- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Powerful, data enabled multi channel platform
Publié le 29/08/2023
We are using CRM to retain customers on our wireless service using email and SMS messaging. WE...
We are using CRM to retain customers on our wireless service using email and SMS messaging. WE personalize communications based on profile attributes, lifecycle stage, and behaviors to maximize LTV. We're just getting started on the platform but it has just about all the important features I was expecting and then some.
Avantages
Built in AB testing features; easy drag and drop template building with interchangeable content blocks; versatile segment builders; native integrations with data clouds; Journey builder does everything I need; reporting checks the box. Native SDK makes tracking user interactions across touch points (web, app) very easy to implement and maintain. Dynamic content syntax is quite intuitive and user-friendly for non-coders.
Inconvénients
The cost is something we will need to keep an eye on; I can definitely see how tracking a lot of engagement events in a growing customer base is going to spike costs and possibly exceed our contract. Onboarding happens with a third party vendor, who is not as proactive, knowledgable or committed to our success as they could be. (Had a better experience with onboarding at Iterable both times.) This is Also, when we got started, the ability to clone templates and content blocks between projects was not available but they just launched that new feature. I also wish it was easier to preview the list of users in a segment - you have to download the list of people in the audience for a reliable preview, the preview tool that's built in doesn't always show everyone and sometimes it doesn't show anyone at all due to the way it seems to sample from the list.
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
A futuristic, formidable and leading Customer Engagement Platform.
Publié le 28/11/2023
Avantages
Braze makes it possible to interact with our customers more thus building and maintaining long-standing customer relationships.It is possible to capture and retain leads with this tool.It streamlines marketing operations thus saving time and increasing productivity.It enables ease to create and run marketing campaigns across multiple channels.
Inconvénients
Braze comes with more goodies or rather benefits hence I lack absolutely nothing to dislike.
- Secteur d'activité : Gestion des investissements
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Elegant and superlative email marketing software.
Publié le 28/11/2023
I love how it enhances seamless engagement and interaction with our clients from anywhere anytime....
I love how it enhances seamless engagement and interaction with our clients from anywhere anytime. It is possible to capture and retain new customers and has a very dedicated customer support team.
Avantages
It is very easy to create personalized marketing emails with Braze. The customer support team is of great help to us since we started using this tool. It also easily tracks and collects our sales and marketing data and it provides very high security for our sensitive information.
Inconvénients
We have had a very smooth and perfect moment with Braze. It is very easy to implement and navigate through.
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The best application for customer engagement and retention.
Publié le 27/11/2023
It has been a great platform for email marketing. It is very easy to send outbound email campaigns...
It has been a great platform for email marketing. It is very easy to send outbound email campaigns to our customers and it is very easy to track and monitor our email marketing activities with Braze.
Avantages
What i like best about Braze is how customer support of Braze responds to our issues when you we contact them. Also, it is cost friendly making it affordable to all sizes of companies. Braze is highly customizable to fit your business needs.
Inconvénients
So far so good. Until today, nothing negative to mention about Braze.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Eminent and paramount Mobile Email marketing Software.
Publié le 22/11/2023
Avantages
Easy to create personalized marketing Emails.
It has an easy to use interface.
Easily tracks and collects our sales and marketing data.
Easy to send outbound marketing emails.
The customer service is of great help to is and we find them anytime we reach out to them for help
Inconvénients
It has not given us hard times while navigating through.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Braze is a superb and excellent customer engagement and email marketing tool.
Publié le 22/11/2023
Avantages
Braze is a superb and excellent customer engagement and email marketing tool that makes it super easy to monitor our sales and marketing data. send automated emails on marketing and automated responses. The user interface is intuitive, user friendly and simple to understand.
Inconvénients
We have had a very nice and smooth experience with Braze and it is cost friendly.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Good Tool but might not be the most marketeer friendly
Publié le 31/05/2023
Good for the needs, nice designs, relatively complete tool for messaging, although miss more...
Good for the needs, nice designs, relatively complete tool for messaging, although miss more complex data ingestion and usage might be very technical for more complicated usecaes
Avantages
Support given by our account is pretty good and the deliverability expert service is very good.
Inconvénients
Not the most marketeer friendly to use when trying to achieve more complex automations. I also don't like very much the reporting on canvas.
- Secteur d'activité : Agriculture
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Marketing automation at another higher level with Braze
Publié le 20/11/2023
Avantages
It automates our marketing automation tasks which in turn reduces time and eases the tasks.
Deployment is easy even for first time users.
A very friendly and easy to use product.
Inconvénients
It requires some skills to use because without you can not use on one self.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Magnarvelous and indomitable Customer Engagement Platform.
Publié le 15/11/2023
Avantages
Braze delights me as it increases customer interaction and engagement.It is simple to capture and retain new customers and leads with this tool.It automates sales and marketing operations thus improving efficiency and productivity.
Inconvénients
It's delivers more benefits hence I lack any demerit to highlight.