Avis clients sur Viewpoint Vista

The entire software is simple enough to use while at the time time provides best practice functionality and controls. The Vista accounting module is very strong. Their cloud model is stable and secure.

Support can be improved. Although they have many support options, I seldom get an answer on first contact. Many times tickets will go 5-7 days before getting a reply.

Solid back end accounting, robust, customizable

Not as user friendly for the non-accounting person.
Support and maintenance fees increase every year substantially, even though the cost of the software & support may not increase for new users. They know that once they have you, you aren't going to switch easily so the costs continue to climb higher and higher every year. The longer you are a customer, the more you will pay over a new customer.
Support has declined tremendously since the original buyout by Bain Capital and hasn't improved much in the more recent buyouts. It used to be you would receive a call back very quickly, almost never more than 24 hours later for any issue. Now we pretty much fix our own problems and develop work arounds.
We used to have no fears of new releases as bugs were minor - now we never install the most recent releases until later.

The features of Vista help streamline the process that we had in place previously

There is always a box somewhere else that needs to be checked in order for some of the functionality of product.

Vista is very user friendly and offers a solid base of accounting modules as well as the extension of the employee portal for all employees. We have found new users learn the system quickly.

There are a lot of canned reports but if you don’t have someone on staff that knows Crystal Report programming, it makes it difficult. On the other hand, there are options to export the data into Excel.

Vista is so customizable so the software can work they way you run your business. Each module is fully integrated and the ability to import anything you can get into Excel saves time and money.

A few kinks here and there but customers suggestions are listened to and implemented.

The integration with in Modules, Team especially and Mobile Field Manager

We are not fond of the Crystal Reporting and would like to see more reporting

Robust features allow an organization to tailor the software to its needs. There are plenty of add-ons available if something is lacking out of the box.

Support has been somewhat lacking and the payroll reporting that was formerly all in-house has been farmed out to Aatrix. That adds additional cost and complexity that didn't exist when we first went live.

Viewpoint One web-based project management and financial controls, solid payroll, general ledger and accounts payable package.

Analytics Reporting on Viewpoint One is very clunky, BI is very limited. Dispatch board from the Service Management module needs more flexibility to prioritize calls and tag/flag calls on the board. Projection tools within Project Management module don't provide real time functionality and are not easy to use.

The my tasks ability is great. Everyone is able to set up the menu in a way that makes sense to them. The main menu is well laid out and for the main AP & AR screens are user friendly.

Finding answers in the help section can be very tricky. You need to use the right words/phrases and even then a lot of times you can't get a straight answer or simple step by step directions on what you want done. When entering invoices in AP, due to a system update, you can now enter an invoice over a subcontract or purchase order amount and have the PM approve it. It won't interface to the system, but you have now wasted time of several people for an invoice that previously would not go forward when first entered. Setting up T&M templates is a beast and the help section is not very user friendly.

We were a Maxwell Streetsmarts users for over 10 years, when Viewpoint purchased Maxwell. At that point we began to shop "other" vendors for the best comprehensive solution for our Heavy Excavation company. As it turned out Viewpoint Vista Softwarewon! We preplanned for nearly 15 months before making the transition. We opted to make the transition at the slowest time of year for "our" company. With our initial planning we were able to schedule training that worked in our company's timeframe, we were assigned a Project Manager who kept us on track. Our go live date was Feb 2016 - of which meant - we went live; hiccups and all! To the credit of Viewpoints Vista team the transition was seamless. We had the correct training from the start, correct leadership within our company, and a VISTA TEAM that moved us forward.
We started out with the essentials, and have since added a few more modules, document imaging, and Mobile Field Manager.
It has taken us awhile to adjust to the reports vrs what we were use to, but have found we can "adjust" reports via the Crystal Report writer ourselves.
As software updates are released, they are easily installable from the end users aspect.
I highly recommend the software as a whole - many ways to get information out!

Cons are not negative to us - just ways to improve! After using the software for awhile and you call into support, and you know more than the support person.

Software is really easy to use. There are a get number of reports out of the box. Reports are really easy to create and manipulate to get you the information that you want.

Software error popups are really vague and do not describe what is wrong which can make hunting down the issue very difficult at times.

Vista is a very robust system and if you are an organization that wants to have one effective place to track all of your information, this is it. After doing 5 months of research and reviews over other products like Sage, COINS, and others, I am convinced this is the top shelf. There are incredible help resources, the implementation team was phenomenal, and they have been consistently updating the software and making it better on a consistent basis. I could go on about other things that I like about it, but the high-level Pro that I have is that it is a product that is well thought out and is mostly mature (see cons) across the board.

The service module is the only thing that is not up to snuff with the rest of the product. It still lacks the maturity that the rest of the product has. It is 100% usable and it is effective, but it does not attain the same level of greatness that the rest of the product has. That being said, the last 4 major updates have all included Service Module enhancements, so it is obviously getting taken care of.

Great functionality and end user experience .

It can take a little bit to get the hang of, but once you do its awesome!

Viewpoint Vista has a plethora of programs that allow you to better facilitate jobs and accounting. It has a lot of very customizable features that enable you to create specific reports or transactions that you need for jobs.

Viewpoint has a very steep learning curve. It is not an easy software to understand and can be very confusing and time consuming to use. Many of the programs take quite some time to load and it can be frustrating trying to change information or export information.

Having everything you need to do your job all in one place.

It did get slower when we moved to cloud.

Like the flexibility of the product (ability to customize reports / UD fields / tables) and the fact that Viewpoint is continuously looking to improve it's product. Viewpoint also has a great end user base where we can learn and share ideas together.

Support has become an issue in recent years. Viewpoint has grown quickly with new additions (which is a double edge sword), but it's getting more difficult to find long time Viewpoint team members who understand the product and how it works. Many times, it feels as if the team member trying to help is reading thru the documentation and doesn't really know how it works. We were implemented with Viewpoint earlier than other companies coming on in more recent years. We have seen that the implementation process has had more struggles and challenges with Viewpoint team members being changed out or not as knowledgeable during the process. Again, Viewpoint has grown in its product line, hopefully they will be able to expand their team member support base with more knowledgeable and long time team members.

The ability to track multiple things and the crystal reports that can be created.

The time that it takes to learn how to use the actual software.

The best part is the amount of customization that can be done. You are not limited to the fields "out of the box". It was the only software that we tested that allowed us to do that.

Also, in accounting I like that you can bring a transaction back into a batch to be able to "fix" it if necessary.

The amount of information at your fingertips is also great.

What we needed was something that brought Accounting and Project Management together - and Viewpoint does an excellent job of that for us.

Also, we have always had excellent support when needed.

Now that we have worked with Viewpoint for almost 3 years - I can't imagine what I would do without it.

The initial set-up was time-consuming and somewhat daunting, but that would probably true whenever changing software from 1 vendor to another.

I honestly can't think of anything I like least. The amount of customization available means that I can change things if necessary to suit how I would like to use the product.

I like the fact that with the exception of our bidding software and blacktop plant tickets software, everything is integrated so information entered hits every required module without duplicate entry. The information from our blacktop plant and bidding software can easily be imported into Vista.

Viewpoint is sometimes, in my opinion, slow to add processes being used by many of our customers and vendors. For instance, we cannot bill our vendors electronically or add attachments to employee payroll checks sent by email. They sometimes have steps that seem to be unnecessary. For example, when entering cash receipts, if you wish to record a discount taken you must go to a second screen (Payment detail) to enter the discount. You must then check a box that says "remove input restriction". It should not be necessary to go into another screen to make changes and you should not then have to do an additional step of checking a box to record discount.

They have modules for most aspects of any construction business. There are tools to allow adding custom fields, validations, lookups, and even complete custom tables for those who want to go beyond the canned software. We built an extensive safety program on their custom tables. Being a standard SQL database has allowed us to integrate with other software as well.

They are playing catch-up on the mobile side. They've got several components they are working to get integrated into the back end that should provide the needed mobile access.

Several modules for different uses with different departments.
Customization to fit our needs.
Easy to find third-party applications like job and time sheet applications that stream in directly to Vista.

A bit pricey, but in the long term it pays off.
A bit of a learning curve for users, so this would definitely be considered a long term investment for your company.

This program features some of the strongest features on the accounting side of things. Once you become acquainted, custom forms are the best feature.

Document Management is Lacking completely.

Billing Module gives us the ability to handle many of the unique challenges of our cost + with Guaranteed Maximum projects. Unapproved AP process works very well (would be nice to get a process refresh to streamline process for non accountant approvers) / Just in early stages of converting to Equipment module (from Toolwatch) but inially appears that it will serve most of our needs / Core modules all are very solid (PR, JC, HR, etc)

Struggle with doing projected costs based upon billing rates to be able to show owners current project cost to them (our total billings) in a cost+ GMP world. Forced to go offline with too many excel/manual processes.

Financial Manager needs to be overhauled to produce modern financial reports not something proceed in the 90's.
Dashboard process seems neat but unusable until above is setup.