Avis clients sur ManageEngine ServiceDesk Plus

La simplicité d'utilisation est le point fort. Le produit est est vraiment complet en terme de fonctionnalité. Vous aurez un suivi complet de tous vos incidents.

Le prix est surement un inconvénient si vous avez beaucoup de techniciens.

This is very useful for formatting reports, as well as best and essential support from the team. For our organization, the alert system and monitoring are the best features.

API ,agent base scning network . scnnig need to efficetive becuase we face network issue

It is really easy to use and understand with all the necessary plugins. The linking of documents is really easy with the bank statement import

There could be additional integrations to CRM systems, such as Hubspot etc. The CRAM is very basic and needs some additional features to be useful

The ease of use, both for IT Management (setup) and continual tweaking and adjusting and product improvements is impressive. For support staff, it's easy to use and navigate and has everything at ones fingertips.

There's some redundancy that seems unnecessary, when entering info into fields that are not customizable. Also, inventory tracking connected to Desktop Central (now Endpoint Central) is hit and miss and when moving from either instance's on-prem to cloud, things break and assets have to be re-entered, but end up having the cloud cutover date, not the original asset acquired date. Something to keep in mind when planning lifecycle.

ServiceDesk Ticketing tool is one of the best that eases the work of the IT Technicians, it is very easy to deploy and Integrate with other applications, it has lot of features which are very useful like Asset Management, Change Management, Problem Management, we can even fetch the reports in an instant.

The UI of the application can be improved so it can become more user friendly

Implementation and configuring was easy. Integration to AD to create user profiles. Intuitiveness of features for both the user community and technicians made it easy for all to use the product. Wholistic list of functionalities and features.

Apart from minimal verbiage changes that was not allowed in the application, so far most of the things are positive looking. You can submit a feature request for modification to the application.

The product setup & configuration is easy. Offers a good reporting tool. Can use used to connect to Office 365 to generate report for their usage. Reports can be exported into multiple file formats.

The interface could have been much much better. Adding of extendedattributes could have been made easier.

What I like most is creating different user groups with different roles.

There's nothing that I don't like about ManageEngine ServiceDesk.
All its features are excellent, to be honest.

Easy to Use
Easy to Setup
customer-centric UI

Very vast software. It's good for certain companies but for us it makes too many screens to manage.

ManageEngine makes quality products with a bunch of features, you acn configure a wholee bunch of stuff including reply templates, service request categories, SLA's, Asset Management, Change Management, etc. I am actually very surprised with how much you can do with this piece of software. They offer software updates pretty frequently so you're always up to date.

The software is really robust and offers a lot, i don't have anything to complain about.

Ease of use, and intuitiveness of the software makes training significantly simplified. Additionally, I enjoy how project management, service catalogs and asset tracking all tie together nicely.

Cost. As much as we love SDP, some of the features we would like to implement are simply too costly . As mentioned in the "Pros" section, we would love to incorporate CMDB, change management, project management, but the modules are simply too expensive for us.

It works great for our help desk needs. There are plenty of other features that we still need to explore such as creating multiple groups to add in departments.

Some of the features can be a little better such as the contracts section. That being said I haven't found a great contracts section for any of the products I have used.

All the modules ready to use since each one of this are out of the box so you can just simply install the SW and start to use.

Maybe more customization regarding request module, some tabs has no use in our org so we cannot move that

* Excellent Service Catalog.
* Convertion of Tickets into projects, Problems, Changes.
* Asset Discovery and CMDB
* Lots of addons.
* Integrated chat.

This is a great software but updating versions can be a pain, due to the confusing documentation on this matter

Ticket management is great. Integration with other instances of the app as well using the API to create IT helpdesk tickets automatically from our HR system.

The archive ticket system isn't updated to use the same views as the live system so it looks out of place. Asset database is too easy to let get outdated.