Avis clients sur eLabNext

Hi Andy,

We noticed that we reached out to you on three separate occasions to assist with getting up and running, but unfortunately, we did not receive a response. Our team is dedicated to ensuring our customers have a smooth experience, and we could have helped you get started quickly if we had connected.

If you still need assistance, please reach out to us, and we will be more than happy to help.

Kind regards,
Olivia

Thank you for your review, Angela! We truly appreciate your kind words and are thrilled to hear that our platform's easy user usability aligns with your needs. We understand the importance of audit trials and logs for GxP compliance in a lab. By providing this capability, we aim to help our users stay organized and maintain a clear track of their work. It is fantastic that you've found value in this aspect of our platform. We value your feedback and suggestions for improving the labeling of images. We encourage you to share your requests with our dedicated Support Desk at support@elabnext.com. We're grateful for your support and look forward to continuing to serve you and your lab in the best possible way.

We're happy to hear about your experience working with our platform and team. Don't hesitate to reach out to our team for tips on accelerating your experience.

Thank you for your review, Suresh! We're happy to hear you've enjoyed using eLabJournal. We are working to provide more tutorial videos to our users. We hope to be able to share them with you soon.

Greetings, Olivia

Xochitl, we appreciate your review. We're glad you've found the eLabNext interface intuitive and user-friendly, especially when collaborating with colleagues across different sites.

Have you tried our free AI Protocol Generator add-on in the eLab Marketplace?? It's great for drafting new protocols and could help speed up your import process.

We'd love to hear your suggestions for bringing more flexibility to your experiment layout. Please reach out to our Support Desk, and we'll pass the feedback on to our developers for consideration in a future update of our platform.

Thank you, Lauren, for your amazing review! It is incredible to hear that you and your team are enjoying our platform. Our goal is to provide a user-friendly and intuitive experience, and we’re delighted that you find the user interface aesthetically appealing! Our development team has put in a lot of effort to create a more streamlined and modern interface with the new Inventory V2 Beta. We truly value your feedback and understand there may be a learning curve when adapting a new platform. However, we want you to know that we’re here to help and support you every step of the way. Our Support Desk or your dedicated account manager are always happy to help you. Please do not hesitate to reach out to them if you have any questions or need any help. Thank you again for your review and for being part of the eLabNext community!

Thank you for your review, Eva! We're glad to hear that our platform has made it so easy for you to keep track of your samples. We understand the importance of comprehensive sample management especially with GxP compliance sample logs and the feature to link the Sample Parent/Children relationship. It is great to know that you appreciate the seamless integration between our modules, allowing you to effortlessly link samples to your experiments. We're dedicated to providing a user-friendly platform and we understand that learning new software can sometimes be challenging. That's why we're always here to support you with demos and training on any features that you may have questions about. Please don't hesitate to reach out to your dedicated Account Manager/Digital Lab Consultants, they would be happy to hop on a call with you and provide any additional information or guidance you may need.

Alice, thank you for your review! We’re thrilled to hear that you’re enjoying our platform and it has been instrumental in visualizing and optimizing your experiments and data. We understand that getting accustomed to a new platform can be challenging but we’re here to support you throughout your journey. We offer personalized demos and resources that will assist you in making the most of the platform. We strongly encourage you to reach out to your dedicated account manager, who will be happy to schedule a call and walk through the various features/functionalities that eLabJournal has to offer. Let us help you unlock the full potential of our platform! Thank you again for your support!

Thank you, Laura, for your review! We are delighted to hear that you find eLabJournal to be excellent with an intuitive interface and valuable features like the audit trail and template creation. Our goal is to provide a seamless experience and streamline your workflow, so it’s fantastic to know that these aspects have been helpful for you. Regarding your suggestions, we highly recommend reaching out to our Support Desk (support@elabnext.com). They can assist you in submitting tickets to our development team, ensuring that your request is being properly tracked. This way, you will be updated on the progress of these tickets. We appreciate your valuable feedback!

Zara, thank you for your amazing review! It is incredible to hear that our eLabInventory has made such a significant impact on you and your team. We are thrilled to know that our eLabJournal has streamlined your data approval workflow. We’re dedicated to delivering a seamless experience to all our users and your positive feedback is a testament to that. We understand that learning and adjusting to a new system can take time, but our team is always here to help you! Whether you have questions or need a demo of any feature, please don’t hesitate to reach out to our Support Desk (support@elabnext.com). They would be happy to lend a helping hand!

Thank you, Erin, for your review! We are delighted to hear that you are enjoying our platform and all the amazing features it offers. We always strive to meet our customers' needs when it comes to manipulating samples in various ways. We have designed eLabInventory with this in mind and it is truly incredible to know that you can personally attest to this. In terms of moving sample series over in a box, we encourage you to reach out to the Support Desk (support@elabnext.com) regarding this feature. Our dedicated Customer Success team member will be happy to assist you in submitting your feature request. Thanks again for your feedback and for being part of the eLabNext community!

Thank you for your positive review, Colleen! We're thrilled to hear that you find our platform easy to use and consider it an all-in-one solution. Our team takes immense pride in providing exceptional support to our customers, and we're delighted that our Customer Success team was able to assist you so well. Understanding your unique needs and providing prompt assistance is not only part of our protocol but also something we genuinely enjoy doing. We will be sure to pass along your kind words to our dedicated team members who have been there for you every step of the way. Thank you once again for your amazing review and for being a valued member of our platform!

Thank you for your positive feedback, Yashna! We’re thrilled to hear that you find our eLabJournal to be user-friendly and convenient for your day-to-day needs. It is fantastic to know that our platform helps you optimize your workflow by providing a well-organized and well-managed experience. Your feedback means a lot to us and want to let you know that our Support Desk (support@elabnext.com) is available to assist you with any questions that may come up in the future. Once again, thank you for your amazing review!