Avis clients sur Gym Assistant

It is very easy to use and has all the functions we need.

Nothing. I like everything in this software.

The product helps with obtaining all aspects of accounting regarding sales. It is in depth, clear to understand and help full for tax reports.

The help button could have more answers instead of using the manual.

Able to allow 24 hour access to our gym through the card software. Its easy to use most of the time, but there are some glitches. Easy process and new member entry. We like the SMS feature that sends text to notify of denied access or membership due.

Its expensive. The customer service is non-exsistant once you pass your initial trial unless you pay them an unreasonable customer service fee. They won't even respond back to you on small questions unless you pay them first. Every little option cost extra. In a small gym like ours this gets to be very expensive and digs into our overhead. Their system is very off and on again and sometimes freezes up and won't let people in, usually on weekends when the office staff isn't there. We would switch, but honestly there isn't another option for 24hr access systems.

It's simple, I'm not over loaded with a bunch of bells and whistles that I won't use

The software is not stored online, or web based

The system is easy to use and has good functionalities.

Better personal training tracking system is needed.

Secondly --
We opened a second location and the [SENSITIVE CONTENT HIDDEN] himself sold us on the fact that we could link the 2 locations together. Just shy of 1 year later, the 2 gyms were linked, and we have had nothing but problems. We have called and emailed with no reply back. On numerous occasions we have called and emailed them and [SENSITIVE CONTENT HIDDEN] said that [SENSITIVE CONTENT HIDDEN] would need to answer that question... and sometimes weeks would go by with no response. Sometimes 2 and 3 follow ups would be required before we received a response. To date our 2 gyms aren't linked properly (since January 2019). Truly disappointed!

You can run so many different types of reports in gym assistant, it makes it easy to pull the data you need. It's also easy to change information or update member information in their profiles.

Issuing refunds is near impossible in the system, it doesn't track accurately. We need more options for adding other items that have variable costs other than needing to have each cost listed, such as our catering equipment that we rent out, and the backcountry cabin that we manage.

I really love the fact that I can work Gym Assist around our business model instead of having to run our business around the abilities of Gym Assist. We are punch card and add-on services heavy, rather than long term membership heavy and Gym Assist is flexible enough to manage these services well. In addition, we can customize reports to show exactly what we need to see to keep our business on track.

When taking a payment to renew a punch card the software shoots up an alert saying how many visits are now available but they visit number cannot be edited from that screen. We have to go back in and edit the member to change the number of visits. Not a big deal, but it's an extra step.

Gym Assistant does not charge monthly fees, it is easy to navigate, has a small learning curve, and has awesome customer support.

If they had an admin website/portal and/or admin app developed - absentee facility owners or managers who are away longer than normal time periods could manage membership changes and/or FOB issues. Using a software program that mirrors the desktop has not always worked well for us.

Being able to use GA, GateKeeper, and ProShop altogether is extremely convenient. It is fairly easy to train new employees with all programs. The auto payment batches are easy to run, keeping track of member info is easy, and use of the new portal is convenient to us and members.

The time zone difference when needing assistance is probably the least convenient thing.

Payment processing and member tracking are both super easy. Anyone of my staff can use this software without messing things up too bad.

Only allows 2 doors otherwise you have to buy an entirely new upgrade that costs thousands so I'd you have tanning beds or sauna rooms, you have to pay a crazy amount of $$ to add them to system. Vizpin is not the best either when it comes to keyless app access. Not a fan of Vizpin

I loved the new upgrade with sms for membership renewal.

We had some software issues initially, but the tech support team knocked it out of the park and kept me up-to-date on every step.

It gave me the option of doing things independently unlike other gym software that also charge for additional services. It has been easy to use and adjust to as I increase it's uses such as Insurance tracking and reporting.

It only allows for one credit card provider to integrate billing with. Not all entered transactions show up on the the journal history.

This program is very easy to use. It has a lot of features that we do not need or use because we’re a very small center but I’m guessing larger gyms would utilize more of the features.

We had to purchase a whole new program when we hit 1000 members. We couldn’t just upgrade because our program was so old and the program was not designed to enroll people after 12-31-2019.

The customer service is great , I’ve never had a problem getting help , honestly if it wasn’t for how great the customer service is , I would have changed to a new system with more functionality.

It’s An old interface, it doesn’t have any mobile support , and to get multiple computers to access the system is a pain.

Very easy to get started with, lots of help when needed.

Writing emails, I find it overly complicated.

The feature I like most is the ability to keep track of my members.

The resetting of the barcode reader after there is a power cut.

The team that handles questions are amazing! The ease of use of the software allows for quick training.

There is not a feature to handle the acceptance of insurance payments as a group

That is tracks what time people come in.

I would like to specify what kins of memberships to send renewal notices to.