Avis clients sur SendGrid

SendGrid

Livraison de courrier électronique. Simplifié.

Note globale

4,2 /5
(694)
Rapport qualité-prix
4,0/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,1/5
Support client
3,8/5

83%
des utilisateurs recommandent cette application
Classer par

694 avis

Rahul
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Most Underrated Powerful Email Marketing Tool

Publié le 01/05/2022

Sendgrid is a powerful email marketing tool that offers superior services to its customers....

Sendgrid is a powerful email marketing tool that offers superior services to its customers. Sendgrid is a must-have tool for start-ups, eCommerce businesses, freelancers and corporates. One thing that separates Sendgrid from other email marketing tools is their scalability once our list grows. The free version of Sendgrid allows you to send 100 emails every day.

Avantages

What I like most about Sendgrid is that most of the tools out there offer easy integration with Sendgrid. Some apps can even directly integrate with SendGrid without using automation software like Zapier.

Inconvénients

Sendgrid's UI is a bit confusing and it took some time to get used to the options. The email editor lacks certain features.

Alternatives envisagées 

ConvertKit, Moosend et Omnisend

Pourquoi choisir SendGrid 

They are very expensive and for half the price I can get all the features on Sendgrid.

Pourquoi passer à SendGrid

Sendgrid offers more options and subscribers on the free plan than what they offer on their paid plan.
Utilisateur vérifié
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

We wanted to try using a new tool

Publié le 22/08/2022

Avantages

The developers started using Sendgrid to confirm that the emails provided on the portals we created were valid ones. Later on, our marketing team also started to use Sendgrid to blast emails and follow up on how our users interacted with the content we sent. We used to work on another software but we didn't use it's full package and we found it too expensive. So, we ended up switching to Sendgrid and it's doing a good job so far.

Inconvénients

Not the easiest software to use to be honest. The visual of it is just too much information dispayed directly, can be very confusing at first.

Pedro
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

The worst customer support ever

Publié le 06/07/2020

I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times...

I had sendgrid free, then I upgraded to the basic. After the shared IP has been blocked many times due to spam, I decided to go to a dedicated IP address. $89/month (really expensive for the service). I send around 500 emails/day for my learners. The server wasn't sending it, it was sending only 100 emails. as it had a limit of requests. I tried to contact their support service and it was terrible, no help at all.

Then, I added some of my IPs to the whitelist, unfortunately I had to change my home IP and I got blocked from sendgrid, after over 2 weeks trying to access it and adding IP, they haven't helped me or given me a proper reply.

Not only I could not send emails, I cant access my account, neither I can cancel.
I had ti sign up with Amazon SES, and now my life is great!

Terrible support, the worst so far, cant even cancel and get a refund =/

Avantages

Free trial
easy api integration
cheap and good user interface

Inconvénients

terrible support
expensive
hard to talk to someone

Alternatives envisagées 

Mailchimp

Pourquoi choisir SendGrid 

easier better support

Pourquoi passer à SendGrid

used in the past
Utilisateur vérifié
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The definitive SMTP email sender

Publié le 29/08/2023

Avantages

Sendgrid is fantastic, it is easy to setup, it works well, it sends emails securely and avoids spam filters, it allows for in-depth reporting and logs of emails on the rare occasion they need to be reviewed because an email has not been delivered.We recommend this for all of our eCommerce customers and use it ourselves, we couldn't be happier.

Inconvénients

Previously it was hard to manage several customers under one login which was frustrating, but Sendgrid listened to the requests for this feature and implemented it a few years back, we are delighted with the product

Utilisateur vérifié
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

SendGrid Review

Publié le 16/06/2020

It is fine--we continue to use it and at the end of the day the emails get delivered. It is just...

It is fine--we continue to use it and at the end of the day the emails get delivered. It is just not super practical or intuitive. To get the full benefits I had to get a professional guy who knows HTML to help me to design and send the emails (and I am very savvy with technology).

Avantages

This software has better features than competitors and email campaigns seem to reach out to more people. the templates provided are useful.

Inconvénients

The Challenge with this app is that every little improvement that you want to make to your process is going to cost you more money. So although it starts being cheaper than competitors, by the time you add the reporting, stats, more emails you end up paying the same or more.

Unless you pay extra you will not see the results of your email campaign, that is a big con, and you don't realize this until you have imported thousands of people and have invested a lot of hours creating your lists. Since you get a lot of free features when you first sign-in "as a trial period" by the time they remove them you are all in!

Alternatives envisagées 

Mailchimp

Pourquoi choisir SendGrid 

I thought Mailchimp was too expensive and someone highly recommended SendGrid

Logiciel antérieur 

Mailchimp

Pourquoi passer à SendGrid

Came highly recommended by others in my industry.
Richard
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Not the best

Publié le 14/09/2022

I would have liked to continue with SendGrid since we spend time upfront in its implementation, but...

I would have liked to continue with SendGrid since we spend time upfront in its implementation, but we simply could not continue once we came to the conclusion that it was simply not performing for us as well as other ESPs.

Avantages

The pricing and implementation were easy enough but once we ran into some issues with email deliverability I felt like I had to school them on what to do.

Inconvénients

It did not adapt to our needs, primarily deliverability.

Alternatives envisagées 

Higher Logic Thrive et Mailchimp

Pourquoi passer à SendGrid

I chose all of those options but went with SendGrid originally due to price, ease of implementation and positive email reviews.
Olivier JM
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

A good way to send and manage your emails via an API

Publié le 26/04/2021

The overall usage was really smooth and it is a product I would chose to use again If I am to...

The overall usage was really smooth and it is a product I would chose to use again If I am to integrate emails in any app.

Avantages

Easy to integrate with different types of backend, I tried it in nodejs and ruby and it just worked. one of its nice feature is the email builder that allows you to drag and drop as you customize the reusable email templates, this boots productivity by much. I would highly recommend this to non coders as an easy implementation.

Inconvénients

Most things are well documented but somethings are missing like receiving external emails via sendgrid webhooks wasn't clearly documented so we had to go around it.
another issue was not being able to properly filter all outgoing emails in sendgrid dashboard.

Alternatives envisagées 

Mailgun

Pourquoi passer à SendGrid

Some of the administrators we have who were supposed to use sendgrid didn't have a coding background, having a clean email template builder with a graphical interface that you can easily drag and drop was a big factor.
Luz
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

It is really good to get the mails sent

Publié le 15/10/2023

Avantages

The different templates are really beautiful.

Inconvénients

It allows us to make the designs so it is good.

Dave
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

My default email platform

Publié le 30/11/2023

It has everything I need for email related integrations. I’ve never had any issues with it.

It has everything I need for email related integrations. I’ve never had any issues with it.

Avantages

Full feature set even in free accounts. Intuitive and easy to use. I haven’t found an email related task it couldn’t handle.

Inconvénients

Nothing. I don’t have a bad thing to say about it. It ticks all my boxes.

Arienne
Note globale
  • Secteur d'activité : Collecte de fonds
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

SendGrid

Publié le 09/10/2023

Avantages

I absolutely love using SendGrid to send emails to supporters, advocates, and donors. This has really helped us understanding who we are reaching and what matters most to them. It's made a huge difference in our communications and it's easy to use!

Inconvénients

I haven't come across any cons yet for it. It's super easy to create quick and branded content.

Oscar
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

The best mail service provider for marketing and transactional emails.

Publié le 20/05/2019

I have been working with Sendgrid for more than 2 years and it really has been very helpful.

It's...

I have been working with Sendgrid for more than 2 years and it really has been very helpful.

It's perfect when you need to send transactional mails, for example password recovery or notifications to users from your website. or custom marketing campaigns. You can implement on your App easily with his Full Documented API or via SMTP.

The free forever plan is perfect when you're starting a website or application and still do not have enough users. You can also easily upgrade your plan in order to get more emails monthly .

Recommended with closed eyes.

Avantages

1. Have AB Testing enable.
2. Manage unsubscribe emails.
3. Easy to Integrate via API or SMTP.
4. Email Reputation indicator.
5.Full detailed report. You can see if the email it's blocked, bounced or delivered.
6. Have a Forever Free plan . (40.000 Emails in the trial period, then 100 Emails Daily forever)

Inconvénients

Send grid interface it's a little bit confuse.

No more cons to highlight, for me it's a perfect tool.

Alternatives envisagées 

Mailchimp Transactional Email, Brevo et Mailjet

Pourquoi passer à SendGrid

His API have a good documentation and it's easy to implement. The free forever plan . The Price it's low in comparison with the competitors.
Martin
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

API implementation is shaky and there are some 500s that you can't solve

Publié le 03/03/2020

After ending up on a 500 error from their server on a simple endpoint to create API keys on...

After ending up on a 500 error from their server on a simple endpoint to create API keys on subusers, I made a support ticket. I had some answers at first and then the ticket stayed unanswered for 24 days, after which I went to Twitter to push them to answer me. They did answer me and told me to try using the API test tool to see if that would also produce the same 500. It did, it was now pretty clear that the error was on their side. 2 days later my ticket was simply deleted without any answer, I cannot see it in my list anymore. Despite asking them about it on Twitter again, nothing changed... I would strongly avoid Sendgrid if you're planning on using it for anything important.

Avantages

If you use the most basic features of SendGrid, it will work and do what you need.

Inconvénients

Don't use Subusers, ever! If you are a company who will need to rely on their subusers feature to provide services to your client, please don't, you're wasting your time and you're better off trying another provider that has the same type of functionality but that actually WORKS and is more simple. 500s left and right, endpoints that simply don't work, wrong documentation, ...

Alternatives envisagées 

Campaign Monitor et Mailchimp

Pourquoi passer à SendGrid

Because it looked more powerful, but that's the thing, it just seems more powerful but when you use it it's actually not. I'm switching to MailGun now.
Pranjal
Note globale
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

More about deliverability and less about total email marketing solution defines sendgrid.

Publié le 10/10/2022

Sendgrid is great with delivering emails and is undisputed in transactional emails . Use it for its...

Sendgrid is great with delivering emails and is undisputed in transactional emails . Use it for its top notch deliverability, reporting and analytics as no other application even comes close to it in these areas but as a total email marketing platform; it lacks behind as it has very few campaign automation features, it is difficult to get used to and has a poor customer support. It is also slightly more expensive than others and falls in the middle of the lineup in terms of pricing.

Avantages

Deliverability, reporting and analytics and email validation are the areas where sendgrid is at the top. It even tells you if the email ids you are sending emails to are active or are misspelled or are disposable. It has excellent reporting features and lets you know the emails which bounced, got opened or got unsubscribed. Its email editor is good wherein you can edit existing templates using drag and drop features and you can also use tags for sending personalised emails.

Inconvénients

Campaign automation, segmentation of contact lists are severe drawbacks of this application. There is hardly anything you can automate in terms of automating your campaigns or automating when to send emails on certain action points.

Alternatives envisagées 

Brevo, Mailchimp et Mailjet

Pourquoi passer à SendGrid

Because of its deliverability.
Nurul Aishah
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Simplified email service

Publié le 03/11/2021

Avantages

Our business application uses Sendgrid for various purposes, including notification, authentication, and transactional data. We migrated from a competitor that was draining our bank accounts and causing a slew of problems. The cost was a good match for our budget and objectives, and the send grid was a perfect fit for us. They provide some handy online manuals to get you started, as well as a variety of configurable options to make sure the device is suitable for you.

Inconvénients

It requires greater adaptability and customization tools to be successful in the long run. I couldn't discover a method to adjust automatic track in UTMs; it can only be activated or deactivated, which isn't convenient. The integrating and installation procedure were the most challenging aspects of implementing Sendgrid for us. However, customer assistance and YouTube tutorials were beneficial.

Abigail
Note globale
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

An Easy to Use Email Marketing Software

Publié le 05/07/2018

The detailed stats from each email campaign is amazing, and the Unsubscribe groups option really...

The detailed stats from each email campaign is amazing, and the Unsubscribe groups option really helped with GDPR compliance

Avantages

1. On the bottom left side of the dashboard is a small reputation percentage bar, that measures your reputation. The bar is updated daily based on your email sends, your reputation goes down if your email bounces or is marked as spam.
2. Stats: SendGrid provides A LOT of data on the performance of your email campaigns, these stats are: Requests, Delivered, Opens, Unique Opens, Clicks, Unique Clicks, Unsubscribes, Spam Reports, Bounces, Blocks, Bounce Drops, Spam Report Drops, Unsubscribe Drops and Invalid Emails. SendGrid also provides stats such as: Global Stats, Category Stats, Category Comparison, Subuser Stats, Subuser Comparison, Geographical, Email Clients & Devices, Mailbox Provider Stats, Mailbox Provider Comparison, Browser Stats, and Browser Comparison
3. A/B Testing
4. Unsubscribe Groups: This is without doubt my favorite feature from SendGrid. When you click on "Marketing" on the left side of your dashboard, and select tour from the drop down, it sort of lists steps to set up for sending marketing emails. Step 3 on the list of things to do is to create unsubscribe groups. Here you can Create groups that represent types of email that you regularly send to your recipients. If a recipient chooses to unsubscribe, they will have the option of selecting which of these groups they want to unsubscribe from.

Inconvénients

1. The Email templates in SendGrids gallery are a bit basic which initially wasn't a problem as I liked creating my own template, but I did not like how I couldn't modify the "columns" module to my taste.

I wanted to create a template with three columns with the center column bigger than the two on the side. The idea was to have my client's images linking to their projects (On their websites) on the side columns, with the write up in the center column.
However, that couldn't be done (At least so far it seems so as I can't find any option to tweak the size/width of each column) as each column has an equal width.

2. No automation function: I'd like to create a sort of If/Then sequence where I can resend an email to a group of people after x days, for example, I'd like to resend an email (With a different heading of course) to people who have not opened the first email after four days.

Anatoly
Note globale
  • Secteur d'activité : Services d'information
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

SendGrid offers a great transactional email API, but deliverability & support issues hold it...

Publié le 01/08/2018

Easy integration into our platform and deliverability metrics. Dedicated IP, if you pay for it.

Easy integration into our platform and deliverability metrics. Dedicated IP, if you pay for it.

Avantages

We use SendGrid for transactional emails, such as welcome messages & notifications. Generally, SendGrid offers great tools to integrate emails into a variety of different application platforms and programming languages. We really like its level of detail when checking on the status of emails. Sendgrid is also free for basic transactional emails, which makes it easy to try and ensure it will work with your application. We use a third-party library called Nodemailer with Sendgrid, so switching from a different service to Sendgrid was trivial.

Inconvénients

While the service is easy to use and offers comprehensive email activity metrics, there are a few things about it we didn't like. First, because the free tier uses shared IPs, we consistently had emails that wouldn't get delivered because of IP blocks. There were a handful of IPs that we had that experience with, and it persisted for weeks -- without any support intervention. Sendgrid must have deliverability metrics on their side as well, so I am surprised they didn't drop these IPs from their IP pool proactively. We had to upgrade to the PRO plan, which was the least expensive plan that had a dedicated IP. We also had to pay extra for 30 days of email history, you get 3 days by default. I'd love to see all these options be a-la-carte, but I get that you need to make revenue somehow, and few companies send enough emails to justify jumping to the next paid plan -- unless you NEED that deliverability guarantee that you get w/ dedicated IPs, which we did.

Jonathan
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

An affordable choice for transactional emails with one flaw

Publié le 28/09/2020

Overall, the experience was solid. Price and customer service were great. Unfortunately, the spam...

Overall, the experience was solid. Price and customer service were great. Unfortunately, the spam and email block issue was a deal breaker.

Avantages

The pricing is great. Easy to use API with lots of documentations. Their user interface is straightforward. The customer service has always been pretty quick to get back to me. It's a popular service with a lot of integrations available.

Inconvénients

I was a happy user of Sendgrid for a long time, but emails sent with the service always went to the spam folder for Microsoft email services (Outlook, Hotmail, MSN). This could never seem to get resolved, even with a dedicated IP that they offered. Then recently, Microsoft started blocking the emails. I found out this was because a spammer had used their service and got the shared IP blacklisted. They were unable to help me resolve it swiftly, so I had to leave the service, because we have a lot of people who use Microsoft email services.

Alternatives envisagées 

Mailgun
Matt
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Best Transnational Email App

Publié le 26/11/2019

We use Sendgrid to send emails from our website and our SaaS applications. This allows us to send...

We use Sendgrid to send emails from our website and our SaaS applications. This allows us to send emails without worrying about local security surrounding SMTP servers and maintaining the servers and services around email. We love them for their free plan as well as it allows us to test and deploy without road blocks.

Avantages

The easy integration with their API and out of box integration with dozens of third parties. Easy to use SMTP gateway service and amazing free to start plan.

Inconvénients

Office365 now blocks most of Sendgrids IP ranges which makes delivery difficult in some cases. You can how ever upgrade to a dedicated IP and this isn't an issue with their software. Other than that, have more than 1 api user on the entry plan would be great but what can I complain about..

Alternatives envisagées 

Mailchimp Transactional Email

Pourquoi passer à SendGrid

Pricing.
Sheryl
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

SendGrid is one of the best EMS optimized for marketing professionals

Publié le 19/06/2022

SendGrid handles all of our mailing campaigns and we are very satisfied with the performance. I...

SendGrid handles all of our mailing campaigns and we are very satisfied with the performance. I like the deliverability and tracking metrics provided by it.

Avantages

It's been over 2 years of using Sendgrid for many things within the marketing team. The code editor allows for effective e-mail marketing campaigns. SendGrid has tons of useful e-mail templates.

Inconvénients

SendGrid doesn't have an intuitive GUI to edit like MailChimp. To make a custom e-mail marketing campaign you must know how to code.

Alternatives envisagées 

HubSpot Marketing Hub, GetResponse et Mailchimp

Pourquoi choisir SendGrid 

Cost and ease of use.

Logiciel antérieur 

GetResponse et Mailchimp

Pourquoi passer à SendGrid

Budgetary limitations
Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Suspended Account for no reason

Publié le 31/12/2018

very poor support experience

very poor support experience

Avantages

it was quite easy to setup to use transactional emails and there was a free tier to start which is great for startups

Inconvénients

the reputation of the shared IP is not really good and we still landed in spam. the biggest problem we had was that from one day to the other my account was supsended because "we were sending spam". No warning upfront, no chance to react upfront - just the information the we are suspended now. The problem: this e-mail came on a Thursday evening (out of office for me) and I reacted on Friday. The support did not answer anymore so we where off over the whole weekend cause their complience team is available only during weekdays business hours. The 24/7 chat support could not help me either. I needed to wait and we lost a lot of signups during those days off. Finally I got an example from them and could identify the problem. What I worry about is the fact that we did not get any warnings and no examples. If they would simply warned us upfront we would have solved everything right away and we would not have lost so many days without transactional emails.

so - really a very poor support experience.

Cristian
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Good features, worst customer support ever..

Publié le 07/09/2020

Works fine until it doesn't. I would search for a provider with better customer support.

Works fine until it doesn't. I would search for a provider with better customer support.

Avantages

It has a good set of features, not many competitors covers all the functions provided by SendGrid

Inconvénients

The customer supports is very bad. It was quite much better before it was bought by Twilio. When you have problems with their platform suddenly stop working (we stop getting emails for 2FA, pass reset, etc in a few days and delivery rate dropped below 20%). Their support was not responsive and their only option was to pay for more dedicate ips, increase or cost by x6....and only for sending a few emails per day.

Alternatives envisagées 

Mailchimp Transactional Email et Mailgun

Pourquoi passer à SendGrid

Better reputation.
Shuhan
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Unacceptable random errors for a utility product

Publié le 26/02/2021

Avantages

Generally set and forget for the years that we've used them, but reliability has been a major problem recently -- see cons.

Inconvénients

Ever since last September, we've had about a 1% error rate with Sendgrid due to random 406 errors. Based on what we've seen on the internet, we're not the only ones. As a utility integration that the rest of our software depends on, this is wholly unacceptable. Imagine your product, and imagine that 1% of emails your product sends just randomly fail.

Sadly, their support has no drive to actually solve the problem. We've been back and forth with their support for months now with no resolution. The last three interactions are about them asking about a different key in our request, one key at a time. This is the interaction after "escalation". At this point, we might get through describing a single API request by the end of the year.

Strongly recommend to just go with any other vendor that actually works. As a utility play, there is no way you can afford to spend time worrying about whether your email provider is reliable.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Sendgrid - send mail easily

Publié le 28/05/2021

Overall I would say their service has been super reliable and mail delivery has been great.

Overall I would say their service has been super reliable and mail delivery has been great.

Avantages

SendGrid provide simple APIs to integrate with provide multiple programming language support for this. The service can scale and you get price reductions as you go up the tiers. There is also a legacy SMTP server option if you need to integrate older systems.

Inconvénients

Until you reach the Pro plan you only have 3 days of logs available. This can be problematic when trying to troubleshoot issues and can sometimes force you onto a higher tier than you really need.

David
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great email service for offloading website form emails from web hosting services

Publié le 30/08/2019

SendGrid is a great solution if sending emails from your website is critical to your business. It...

SendGrid is a great solution if sending emails from your website is critical to your business. It gives you the functionality to inspect and see what emails are being sent and to secure your emails using various security standards (ie. SPF, DKIM, etc).

Avantages

Often web hosts have email limits for websites and your contact forms or orders from your site can be shut off without warning. Using SendGrid means you can control your email services from your website and see what emails are being sent and whether they are being delivered. The SendGrid console allows you to view what emails are bouncing and which aren't being delivered (ie. fake email addresses), etc. Also SendGrid support is really great as well and will assist with how to go about securing your email using Domain Keys Identified Mail (DKIM) (or their similarly named solution of this).

Inconvénients

With you could inspect the email bodies within the SendGrid console. Unfortunately you can only search on the email subject, dates, etc, but not the email bodies.

Prashant
Note globale
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Best ESP provider so far

Publié le 20/07/2019

Yes for product I liked, for team, not so much.

Yes for product I liked, for team, not so much.

Avantages

We used Sendgrid for our Email Marketing. I loved the technology, the cost was okay and easy to implement.
It also optimized to reach user inbox instead of spam.
It could also be integrated to CRM of your choice which team liked.

Inconvénients

The support, I mean, if you are paying $100,000 an year, we expect a dedicated person, which was not available. Even the sales team felt like more to make sales than worry about use case or team.