Avis clients sur Hiver

Hiver

Gérez le support client et les leads commerciaux directement depuis Gmail.

Note globale

4,7 /5
(117)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,6/5
Support client
4,7/5

96%
des utilisateurs recommandent cette application
Classer par

117 avis

Daniel
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hiver Is A Must For High Volume Inboxes

Publié le 12/09/2019

Avantages

Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.

Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items

Inconvénients

It would be nice to have the ability to sort emails from oldest to newest

Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there

Carmen
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Hiver for email collaboration

Publié le 22/03/2023

It has made a huge difference in reducing the work volumes of our senior staff. They no longer need...

It has made a huge difference in reducing the work volumes of our senior staff. They no longer need to decide what to delegate but they can still see what the junior and intermediate staff are doing.

Avantages

I love that incoming client emails now arrive in a shared inbox and that we can assign the emails to the most junior responsible team member rather than coming in at the most senior level and being pushed down to the team and everyone has visibility over what the junior staff member is doing.

Inconvénients

The inability to share draft emails that are new emails, not responses to existing emails.

asher
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

endless problems

Publié le 06/11/2019

would not recommend

would not recommend

Avantages

works sometimes, that's the best i can say

Inconvénients

buggy software, does not sync, support is absent

Saket
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Little costly for small teams, but Effective tool for Ticket management

Publié le 02/04/2023

It was a fruitful experience,Excellent ticket management tool, Assignment, automation use cases are...

It was a fruitful experience,Excellent ticket management tool, Assignment, automation use cases are awesome. pricing could be more competitive. Little Expensive in the long run for small startups, useful for larger teams.

Avantages

Automation, Analytics and ticket management

Inconvénients

Auto assignment could be better and Analytics report by tag count should be downloable.Pricing could be more competitive.

Réponse de Hiver

Hello Saket,
Thank you for the feedback. We are glad to hear that Hiver is beneficial in email management for your team.
We request you write to us at support@hiverhq.com to solve your Analytics queries.
Ashmit | Marketing, Hiver

Vinay
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Its very useful software

Publié le 03/04/2023

Very good experience

Very good experience

Avantages

I am liking the most team Analytics, Ticket Assigning

Inconvénients

Need to improve Automated mail assigning

Réponse de Hiver

Hello Vinay,

We are glad to get your feedback. And we hope to continue being beneficial to you and your team.
To highlight or discuss any concerns, please do not hesitate to contact us at support@hiverhq.com.

Ashmit | Marketing, Hiver

Heath
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Hiver is seamless and a great tool!

Publié le 22/03/2023

Avantages

I love being able to assign and receive assigned emails within 2-3 clicks. Things get to the people they need to and taken care of.

Inconvénients

Sometimes there are server connection issues and I have to close out of my browser or refresh to get Hiver back and active on my Gmail screen.

Amanda
Note globale
  • Secteur d'activité : Réseaux informatiques
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Function and Efficiency

Publié le 04/04/2023

It's been great. We aren't changing anytime soon.

It's been great. We aren't changing anytime soon.

Avantages

I like that a team of people on different ends of the world can work together efficiently.

Inconvénients

When we have systems issues and have to contact customer support and they aren't able to help.

Sheri
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Hiver Use

Publié le 04/04/2023

I am enjoying it thus far

I am enjoying it thus far

Avantages

I love how well we can keep emails organized and we can close them out so our inbox remains neat and clean as we respond to our emails.

Inconvénients

So far I don't have any complaints other then sometimes the new email in a string can be hard to find rather than just appearing at the top and being able to scroll down to the oldest.

satish
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Technicial Support Manager, providing customer support, resolution to team

Publié le 10/04/2023

Avantages

Hiver is best by this we cannot forget our pending works, its will be easily managed.

Inconvénients

Nothing for now, but if in future there is anything else. sure let you know the same.

Vinay
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent software and easy to use

Publié le 07/04/2023

I have veri good experience and very useful app for daily users

I have veri good experience and very useful app for daily users

Avantages

I would like some features very much like analytical, ticket assigning

Inconvénients

Yes, need to improve auto assigning the emails

Simone
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Hiver was a great solution to help the lack of two-way communication of Workday

Publié le 14/09/2022

Avantages

It works well with Gmail and gave us the opportunity to allow for two-way communication with candidates who apply through Workday for our positions.

Inconvénients

The look of it could be better, very simple and boring look.

Danial
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A unique system to always provide excellent customer service on time.

Publié le 29/03/2022

In order to avoid having to switch between multiple systems to see what messages we had received,...

In order to avoid having to switch between multiple systems to see what messages we had received, Hiver consolidated all of our emails into one platform. This helped us increase our interaction with emails that received us with various content more quickly and efficiently, and also kept us in touch with updates and responses, the matter of which made the processes of following up on customer requests and problems more efficiently, and also the directives of the heads of work were circulated and a more efficient way of distributing information.

Avantages

Hiver streamlined the email-based management of support issues, tasks, and client information. Hiver makes email entry in remote offices simple and easy. Allows team members to argue String emails, as well as categorize emails that can be seen by everyone on the team. An email box that is shared by all members of a team helps keep everyone on the same page. Assigning projects to coworkers, tracking their progress, and organizing their workload are all made easier with this tool. Using Hiver, you may work together with colleagues on each customer and keep track of important emails to ensure you don't miss anything.

Inconvénients

In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be able to use it efficiently at their different levels and experience. But the problem remains with the high subscription prices, which are not suitable for small enterprises.

Fanni
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A real difference in admin heavy teams

Publié le 24/06/2020

Avantages

Our team is small enough and the volume of admin tasks is manageable, so using a Jira ticketing system would have been far to restrictive. I appreciate the flexibility Hiver gives while still helping us organise tasks. The 3-4 of us manage the same mailbox where queries come into from the rest of the organisation, so it was hard for us to keep track of what has and hasn't been actioned, and by whom in the team. Hiver lies on top of this mailbox and allows us to assign queries to each other and mark the status of the emails which was a game changer for us. In addition, Hiver's analytics tool helps us understand what most of the queries are about and thus where to focus our energies when coming up with self-service options.

Inconvénients

The analytics tool is not always very accurate. We'd like to understand what our response time is but often this is very skewed for some reason and isn't realistic. I think this is still a work in progress for them.

Virginia
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Team Email Management

Publié le 13/09/2019

Great experience, if we have an issue the support team is there to help.

Great experience, if we have an issue the support team is there to help.

Avantages

Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed.

Inconvénients

Would like more user analytics for tracking employees

Bartek
Note globale
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome Product

Publié le 11/09/2019

Avantages

I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team!

Inconvénients

Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox.

Michael
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hiver was a game changer for us

Publié le 22/06/2020

Hiver has been awesome from a trial to full implementation. I was able to get exactly what I needed...

Hiver has been awesome from a trial to full implementation. I was able to get exactly what I needed for my team and it has made our sales department so much better. Emails can easily get out of control and after struggling with basic Gmail for so long it was time to find a solution. Hiver became the perfect solution for us and it was the easiest pitch to my boss to get it.

Avantages

Assigning emails to our team members has been a game changer. We are no longer fumbling over ourselves and can clearly see who is handling which email. It has added organization and accountability that was lacking on our team when it came to handling our main sales email account.

Inconvénients

The analytics are easy but we don't use them very much.

Cesar
Note globale
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hiver User for Life

Publié le 24/06/2020

HIVER has allowed my team to tackle a problem as a team. By sharing emails and folders, our clients...

HIVER has allowed my team to tackle a problem as a team. By sharing emails and folders, our clients receive immediate or very prompt responses from numerous persons on a team handling different aspects of a case. This is done in a coordinated, non-redundant or non-repetitive matter. It makes us efficient and profitable.

Avantages

Its ease of use, integration with Gmail, customizable and easy settings for sharing folders.

Inconvénients

I cannot share my contacts. This feature should be added.

Virginia
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Great email help

Publié le 25/10/2019

This program has been wonderful! Before Hiver it was very difficult to verify information that had...

This program has been wonderful! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting).

Avantages

The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver.

Inconvénients

Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hiver is a must to manage G-Suite shared inbox

Publié le 30/09/2019

Hiver provides the functionality we require to manage a G-Suite shared inbox.

Hiver provides the functionality we require to manage a G-Suite shared inbox.

Avantages

Before Hiver, managing a shared support Inbox was impossible. Hiver ensures that no client requests are missed, that every request is assigned quickly, and that we all have visibility into what others are working on.

Inconvénients

I would like to see some simple analytics at the base subscription level.

Amit
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good ticketing management

Publié le 07/04/2023

As my opinion, overall a best ticketing management solution.

As my opinion, overall a best ticketing management solution.

Avantages

I like most in Hiver, the distribution of the tickets.

Inconvénients

The live chat part in average, It should be improve.

Christina
Note globale
  • Secteur d'activité : Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Product

Publié le 20/09/2019

Avantages

Very intuitive and easy to implement. Allows for internal communication without creating extra emails within an email conversation. Handles high volume with ease. Ability to add tags and auto-assign emails based on multiple conditions. Ability to schedule outgoing emails and SLA-violation rules.

Inconvénients

Inability to mark notifications as unread, however this is an upcoming feature.

Zeeshan
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Amazing email ticketing tool

Publié le 10/04/2023

Overall quite satisfied with the experience I have by using for almost 8 months.

Overall quite satisfied with the experience I have by using for almost 8 months.

Avantages

User friendly, fast application, records all the history and lots of analytics to check out any one performance for the given time period.

Inconvénients

Some times it takes time to login to hiver.

Nicolas
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Very good

Publié le 09/07/2020

Avantages

Easy and quick integration, and powerful tool to work with multiple people on a single mailbox

Inconvénients

Manual assignment is sometimes time wasting

Hunter
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best thing ever!

Publié le 25/04/2018

Avantages

This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.

Inconvénients

The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.

Jack
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Good Tool to use, new feature of new emails at the top of the line very beneficial!

Publié le 08/03/2023

Avantages

The new tool where new emails are at the top of the page! Reallocation of emails once you get used to it is very helpful

Inconvénients

Notifications on the tool could be better