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117 avis

- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hiver Is A Must For High Volume Inboxes
Publié le 12/09/2019
Avantages
Hiver is great for my team as we have several high volume inboxes. Prior to Hiver our teams would all log into a separate inbox and choose pages to work from which became increasingly less efficient.
Hiver has changed this by adding all our inboxes in one place. The ability to assign emails and collision detection has also greatly reduced instances of double up on work as well. The collaboration tools are great with the ability to leave notes and @ mention other users as in the past we would be creating drafts in the emails to leave notes. It also provides the ability for automation which allows us to prioritize specific items
Inconvénients
It would be nice to have the ability to sort emails from oldest to newest
Analytics can be a little hard to follow at times, though they do allow you to export the raw data and extrapolate from there
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Hiver for email collaboration
Publié le 22/03/2023
It has made a huge difference in reducing the work volumes of our senior staff. They no longer need...
It has made a huge difference in reducing the work volumes of our senior staff. They no longer need to decide what to delegate but they can still see what the junior and intermediate staff are doing.
Avantages
I love that incoming client emails now arrive in a shared inbox and that we can assign the emails to the most junior responsible team member rather than coming in at the most senior level and being pushed down to the team and everyone has visibility over what the junior staff member is doing.
Inconvénients
The inability to share draft emails that are new emails, not responses to existing emails.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
endless problems
Publié le 06/11/2019
would not recommend
would not recommend
Avantages
works sometimes, that's the best i can say
Inconvénients
buggy software, does not sync, support is absent
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Little costly for small teams, but Effective tool for Ticket management
Publié le 02/04/2023
It was a fruitful experience,Excellent ticket management tool, Assignment, automation use cases are...
It was a fruitful experience,Excellent ticket management tool, Assignment, automation use cases are awesome. pricing could be more competitive. Little Expensive in the long run for small startups, useful for larger teams.
Avantages
Automation, Analytics and ticket management
Inconvénients
Auto assignment could be better and Analytics report by tag count should be downloable.Pricing could be more competitive.
Réponse de Hiver
Hello Saket,
Thank you for the feedback. We are glad to hear that Hiver is beneficial in email management for your team.
We request you write to us at support@hiverhq.com to solve your Analytics queries.
Ashmit | Marketing, Hiver
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Its very useful software
Publié le 03/04/2023
Very good experience
Very good experience
Avantages
I am liking the most team Analytics, Ticket Assigning
Inconvénients
Need to improve Automated mail assigning
Réponse de Hiver
Hello Vinay,
We are glad to get your feedback. And we hope to continue being beneficial to you and your team.
To highlight or discuss any concerns, please do not hesitate to contact us at support@hiverhq.com.
Ashmit | Marketing, Hiver
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Hiver is seamless and a great tool!
Publié le 22/03/2023
Avantages
I love being able to assign and receive assigned emails within 2-3 clicks. Things get to the people they need to and taken care of.
Inconvénients
Sometimes there are server connection issues and I have to close out of my browser or refresh to get Hiver back and active on my Gmail screen.
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Function and Efficiency
Publié le 04/04/2023
It's been great. We aren't changing anytime soon.
It's been great. We aren't changing anytime soon.
Avantages
I like that a team of people on different ends of the world can work together efficiently.
Inconvénients
When we have systems issues and have to contact customer support and they aren't able to help.
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Hiver Use
Publié le 04/04/2023
I am enjoying it thus far
I am enjoying it thus far
Avantages
I love how well we can keep emails organized and we can close them out so our inbox remains neat and clean as we respond to our emails.
Inconvénients
So far I don't have any complaints other then sometimes the new email in a string can be hard to find rather than just appearing at the top and being able to scroll down to the oldest.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Technicial Support Manager, providing customer support, resolution to team
Publié le 10/04/2023
Avantages
Hiver is best by this we cannot forget our pending works, its will be easily managed.
Inconvénients
Nothing for now, but if in future there is anything else. sure let you know the same.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent software and easy to use
Publié le 07/04/2023
I have veri good experience and very useful app for daily users
I have veri good experience and very useful app for daily users
Avantages
I would like some features very much like analytical, ticket assigning
Inconvénients
Yes, need to improve auto assigning the emails
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Hiver was a great solution to help the lack of two-way communication of Workday
Publié le 14/09/2022
Avantages
It works well with Gmail and gave us the opportunity to allow for two-way communication with candidates who apply through Workday for our positions.
Inconvénients
The look of it could be better, very simple and boring look.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
A unique system to always provide excellent customer service on time.
Publié le 29/03/2022
In order to avoid having to switch between multiple systems to see what messages we had received,...
In order to avoid having to switch between multiple systems to see what messages we had received, Hiver consolidated all of our emails into one platform. This helped us increase our interaction with emails that received us with various content more quickly and efficiently, and also kept us in touch with updates and responses, the matter of which made the processes of following up on customer requests and problems more efficiently, and also the directives of the heads of work were circulated and a more efficient way of distributing information.
Avantages
Hiver streamlined the email-based management of support issues, tasks, and client information. Hiver makes email entry in remote offices simple and easy. Allows team members to argue String emails, as well as categorize emails that can be seen by everyone on the team. An email box that is shared by all members of a team helps keep everyone on the same page. Assigning projects to coworkers, tracking their progress, and organizing their workload are all made easier with this tool. Using Hiver, you may work together with colleagues on each customer and keep track of important emails to ensure you don't miss anything.
Inconvénients
In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be able to use it efficiently at their different levels and experience. But the problem remains with the high subscription prices, which are not suitable for small enterprises.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A real difference in admin heavy teams
Publié le 24/06/2020
Avantages
Our team is small enough and the volume of admin tasks is manageable, so using a Jira ticketing system would have been far to restrictive. I appreciate the flexibility Hiver gives while still helping us organise tasks. The 3-4 of us manage the same mailbox where queries come into from the rest of the organisation, so it was hard for us to keep track of what has and hasn't been actioned, and by whom in the team. Hiver lies on top of this mailbox and allows us to assign queries to each other and mark the status of the emails which was a game changer for us. In addition, Hiver's analytics tool helps us understand what most of the queries are about and thus where to focus our energies when coming up with self-service options.
Inconvénients
The analytics tool is not always very accurate. We'd like to understand what our response time is but often this is very skewed for some reason and isn't realistic. I think this is still a work in progress for them.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Team Email Management
Publié le 13/09/2019
Great experience, if we have an issue the support team is there to help.
Great experience, if we have an issue the support team is there to help.
Avantages
Hiver has made our shared email process so easy! We tried several other products but this was the only one that solved our issues. We can make folders for separate teams, email templates and add access to those who need to be involved only. You can also schedule dates/times of when you would like the email to be sent. Google Chrome extension is available, if needed.
Inconvénients
Would like more user analytics for tracking employees

- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Awesome Product
Publié le 11/09/2019
Avantages
I highly recommend this product for how well it integrates with Gmail / Google Custom Domain Mail. This product has been tremendously helpful in improving our email support and provide the tools necessary for properly tracking support requests and collaborating as a team!
Inconvénients
Honestly, I had to think hard to come up with something I dislike about the product. The only thing may be that the emails synced via the "Shared Mailbox" functionality also show up in search results when you try to search your own mailbox for emails. There is a way around this by using special search criteria, but a generic search will return results from the Shared Mailbox as well as from your own "personal" mailbox.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hiver was a game changer for us
Publié le 22/06/2020
Hiver has been awesome from a trial to full implementation. I was able to get exactly what I needed...
Hiver has been awesome from a trial to full implementation. I was able to get exactly what I needed for my team and it has made our sales department so much better. Emails can easily get out of control and after struggling with basic Gmail for so long it was time to find a solution. Hiver became the perfect solution for us and it was the easiest pitch to my boss to get it.
Avantages
Assigning emails to our team members has been a game changer. We are no longer fumbling over ourselves and can clearly see who is handling which email. It has added organization and accountability that was lacking on our team when it came to handling our main sales email account.
Inconvénients
The analytics are easy but we don't use them very much.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hiver User for Life
Publié le 24/06/2020
HIVER has allowed my team to tackle a problem as a team. By sharing emails and folders, our clients...
HIVER has allowed my team to tackle a problem as a team. By sharing emails and folders, our clients receive immediate or very prompt responses from numerous persons on a team handling different aspects of a case. This is done in a coordinated, non-redundant or non-repetitive matter. It makes us efficient and profitable.
Avantages
Its ease of use, integration with Gmail, customizable and easy settings for sharing folders.
Inconvénients
I cannot share my contacts. This feature should be added.
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Great email help
Publié le 25/10/2019
This program has been wonderful! Before Hiver it was very difficult to verify information that had...
This program has been wonderful! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting).
Avantages
The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver.
Inconvénients
Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hiver is a must to manage G-Suite shared inbox
Publié le 30/09/2019
Hiver provides the functionality we require to manage a G-Suite shared inbox.
Hiver provides the functionality we require to manage a G-Suite shared inbox.
Avantages
Before Hiver, managing a shared support Inbox was impossible. Hiver ensures that no client requests are missed, that every request is assigned quickly, and that we all have visibility into what others are working on.
Inconvénients
I would like to see some simple analytics at the base subscription level.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good ticketing management
Publié le 07/04/2023
As my opinion, overall a best ticketing management solution.
As my opinion, overall a best ticketing management solution.
Avantages
I like most in Hiver, the distribution of the tickets.
Inconvénients
The live chat part in average, It should be improve.
- Secteur d'activité : Logistique et chaîne d'approvisionnement
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Product
Publié le 20/09/2019
Avantages
Very intuitive and easy to implement. Allows for internal communication without creating extra emails within an email conversation. Handles high volume with ease. Ability to add tags and auto-assign emails based on multiple conditions. Ability to schedule outgoing emails and SLA-violation rules.
Inconvénients
Inability to mark notifications as unread, however this is an upcoming feature.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Amazing email ticketing tool
Publié le 10/04/2023
Overall quite satisfied with the experience I have by using for almost 8 months.
Overall quite satisfied with the experience I have by using for almost 8 months.
Avantages
User friendly, fast application, records all the history and lots of analytics to check out any one performance for the given time period.
Inconvénients
Some times it takes time to login to hiver.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Very good
Publié le 09/07/2020
Avantages
Easy and quick integration, and powerful tool to work with multiple people on a single mailbox
Inconvénients
Manual assignment is sometimes time wasting

- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best thing ever!
Publié le 25/04/2018
Avantages
This is such a good service. The fact that you can have a shared inbox with other people in the company and use it as a to-do-list is incredible. We use this service religiously.
Inconvénients
The only cons i have for this service are little/insignificant things like when you close a ticket and someone responds to say something like 'thank you' it re-opens the ticket. i wish it was smart enough to pick up on things like this and not re-open the ticket.
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good Tool to use, new feature of new emails at the top of the line very beneficial!
Publié le 08/03/2023
Avantages
The new tool where new emails are at the top of the page! Reallocation of emails once you get used to it is very helpful
Inconvénients
Notifications on the tool could be better