Avis clients sur Talkatoo

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144 avis
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Review of Talkatoo
Publié le 26/01/2025
Overall, this is a good and useful product that can help save time with medical record keeping.
Overall, this is a good and useful product that can help save time with medical record keeping.
Avantages
Ease of use. Availability of app. Time saving.
Inconvénients
Sometimes translation or terminology used is incorrect or changed.
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Cladda review
Publié le 24/01/2025
So far it’s been very user friendly and intuitive
So far it’s been very user friendly and intuitive
Avantages
Ability to work within our PMS and help formulate SOP and discharges
Inconvénients
Nothing is jumping to mind yet. We have been using for a little over a week.
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Terrible platform and worse customer satisfaction support.
Publié le 29/01/2024
Before they secured the sale it was all sunshine and roses promising this revolutionary service...
Before they secured the sale it was all sunshine and roses promising this revolutionary service that in practice is not ready for utilization in any clinic. Our experience was terrible from the minute they took our money, the customer service and collaboration disappeared.
Avantages
The concept, AI will be the way of the future to improve a lot of veterinary administrative efficiencies. However this platform (talkatoo verified) is not equipped to deliver the level of attention and support that is required and will not be for some time.
Inconvénients
I felt my team and I were completely taken advantage of, we onboarded onto the talkatoo verified service and were billed right away before the proper setup could be completed. We used this service for 1 week and had to do 50% of the work it was supposed to be relieving us from ourselves. I manually had to go into each patient file and input the doctor notes, $600 later customer service took no accountability for their rushed and failed application of their product. They have an extremely delayed turn around time from recording your notes to the time it is supposed to be uploaded for you into your PMS, waiting days for your notes to be inputted is not effective if you have a high efficiency clinic, better to just pay your support team member to transcribe for your veterinarian as it is a better investment of your money and time. Additionally, the app glitches and does not upload your cases when you think you have submitted them therefore adding additional delays to medical record notes. In our situation our security team was unable to provide remote access to talkatoos team the day they started billing us, what would have been considerate, and client-centered would have been to delay our official start date of their service once the connection was granted and the full experience of their service could be demonstrated, but what they did was charge us for the month and refused to cancel the service and provide a refund. Which has tarnished their reputation and I will proactively not recommending other veterinary clinics to try their service.
Réponse de Talkatoo
We take pride in our mission to give Veterinary professionals time back in their day. All feedback from our clients is crucial and I appreciate that you took my call. As we spoke about, I’ll reach out to you in a few months to let your team reevaluate our service.
I fully understand why you felt let down The delays in us gaining access to your PMS meant you had to shoulder the workload that our team usually handles. In the beginning, growing pains were inevitable, yet this does not excuse our poor customer service.
When the issue of refund was raised, we should have done a better job, we were wrong and we are extremely sorry. As the CEO, I place great importance on ensuring our clients are satisfied, which is why after reevaluating the situation, we have issued you a full refund.
Please accept my apology again and understand that we highly appreciate your feedback as it has helped us be a better company.
Best,
Shawn Wilkie
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Saves hours of work each day!
Publié le 26/01/2025
I have been using for a couple of years. The AI features are very accurate, flexible to be tailored...
I have been using for a couple of years. The AI features are very accurate, flexible to be tailored to your preferences and saves us hours per day.
Avantages
Ease of use app. Very robust and accurate! Saves me hours per day of work time doing charts.
Inconvénients
No real cons. It has been a great tool. Occasionally the results of a certain prompt phrase will turn out different than the style it provided the day before, but not a huge deal.
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
This is great!!
Publié le 26/01/2025
I love it! It helps so much not with just with notes, but with discharge information for clients !
I love it! It helps so much not with just with notes, but with discharge information for clients !
Avantages
Very helpful for cutting down on the time it takes on EMRs and helps me summarize client comms
Inconvénients
Does pick up a lot of background conversations if sitting in a busy treatment area
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great talk
Publié le 26/01/2025
Helps me save time. Always looking for new ways to utilize it.
Helps me save time. Always looking for new ways to utilize it.
Avantages
Great saving time. Helps me stay up to day and from falling behind.
Inconvénients
When the api goes down, it can throw off my new work flow. It's been down less often though
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Faster notes
Publié le 29/01/2025
10/10, i can customize my notes, the new feature is promising
10/10, i can customize my notes, the new feature is promising
Avantages
Making my days at the clinic shorter, way faster doing my medical notes
Inconvénients
Sometimes it doesn’t get my accent, changes my words
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Love Talkatoo
Publié le 26/01/2025
Great. It is a positive impact on wellbeing
Great. It is a positive impact on wellbeing
Avantages
Time saving with record keeping. Note taking and creating detailed patient plans
Inconvénients
Words incorrect although improved. Copy and paste for SOAP. Would love PIMS with this
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Love this dictation program!
Publié le 26/01/2025
I use it to dictate records and enter all histories- with no keyboard fatigue
I use it to dictate records and enter all histories- with no keyboard fatigue
Avantages
Ease of use, very simple and flexible. I like being able to put in my customized normal physical.
Inconvénients
Errors even when word are added to the dictionary
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Easy notes
Publié le 26/01/2025
Great experience. Awesome resources and people to explain the system
Great experience. Awesome resources and people to explain the system
Avantages
Makes note much easier when you are short on time or busy
Inconvénients
I talk faster than it types and if I watch while I’m talking, I mess it up
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Talkatoo = More Free Time + Better Medical Records
Publié le 17/05/2024
Talkatoo has literally changed my life. Instead of 2+ hours of medical records every day, I'm able...
Talkatoo has literally changed my life. Instead of 2+ hours of medical records every day, I'm able to get them all done, with high quality and accuracy in less than half the time. Now, I actually have time for me! I place a high value on Free Time, because it is so rare. Talkatoo has given me Free Time and Quality of Life. Thank you!!!
Avantages
Talkatoo has improved my medical records and literally saves me hours every day! I don't dread the record-keeping as I used to. Talkatoo is able to take my meandering exam room conversation and turn it into a coherent and cohesive medical record. I just hit Record on my phone and it does the rest. I love this product and what I have gained--> FREE TIME!!
Inconvénients
Talkatoo is not perfect, but it is getting there. It is not great at drug names and doesn't consistently populate the medical record with things I've said (such as Body Condition Score.) Just the same, it gets 90% of what I say correct and exceeds all but the most skilled scribes that I had in the exam room.
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Game changer
Publié le 13/05/2024
Exceptionally good so far. Am early into my use of the AI techology of Talkatoo so still learning.
Exceptionally good so far. Am early into my use of the AI techology of Talkatoo so still learning.
Avantages
Talkatoo puts randomly entered presenting concerns and information into a concise SOAP formula, including history presented by the client and various examination findings noted by the vet throughout a 20-45 minute appointment. The AI function identifies what information is important for the medical record and weeds out the social banter between client and vet.
Inconvénients
How long it took for me to discover the AI functions
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Talkatoo improved my record quality
Publié le 02/07/2024
It has really helped improve the quality of my records, it has also improved my speed to complete...
It has really helped improve the quality of my records, it has also improved my speed to complete each record
Avantages
Multiple ways to improve record keeping and improve speed of record keeping
Inconvénients
As with any dictation system, there are time where it miss “hears” what you said. The AI does a good job most of the time, but sometimes it focuses on less important information
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Literally LIFE CHANGING
Publié le 03/10/2024
At first, I tried using Talkatoo to directly enter information into the medical record using...
At first, I tried using Talkatoo to directly enter information into the medical record using Dictation. This was frustrating and inefficient. On my first check-in meeting with [sensitive content hidden] (from Talkatoo), I shared my frustration and he immediately guided me step-by-step to the proper way of using this product. There are not many things during my veterinary career that I would describe as life-changing, but Talkatoo truly is a GAME CHANGER! I used to spend hours (after close) inputting medical records or doing them at home and forfeiting time with my family. Now my records are done at close of business every day, without fail. Not only that, but the records are thorough, professional and generating discharge summaries and instructions for owners is just as easy. I've only begun to scratch the surface with this product's capabilities, and I look forward to continuing to use it daily in our practice.
Avantages
This product has literally been life-changing for me. Properly executed veterinary charts and discharge summaries/instructions used to take me hours to complete and now take seconds. No joke.
Inconvénients
Now that I've learned how to properly use Talkatoo, I cannot come up with any cons.
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Helpful product for records
Publié le 23/04/2024
Positive and time saving for reviewing and dictating sometimes hundreds of pages of a medical...
Positive and time saving for reviewing and dictating sometimes hundreds of pages of a medical records.
Avantages
Learning capacity and ability to add words to the system
Inconvénients
Took time to learn the different dictation techniques. Sometimes the program assumes wrong words and takes a bit to "learn" veterinary words.
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
These People Wrote the Book on Customer Service
Publié le 24/07/2024
I have used initially for medical records but now am using the AI function. Very powerful makes my...
I have used initially for medical records but now am using the AI function. Very powerful makes my work load much easier and more complete
Avantages
Talkatoo a fantastic product. It is easy to use with minimal learning curve. But the best thing about Talkatoo is the people. They show concern for their users that is rarely seen today. [sensitive content hidden] are incredibly knowledgeable and helpful and really want you to maximize your experience/usage.
Inconvénients
Occasionally it struggles with a word to add to the dictionary.
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
I believe in the product
Publié le 28/01/2025
It has been a pleasure working with them. The customer service will always try to help you.
It has been a pleasure working with them. The customer service will always try to help you.
Avantages
It allows me the freedom to not have to type my notes.
Inconvénients
Sometimes the wording can be off when speaking.
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Getting home early
Publié le 27/01/2025
Avantages
I love the ease of it. It doesn’t take me very long to get notes done anymore and now my staff has the information that they need to talk to owners.
Inconvénients
I would love it for all of our doctors, but right now we only have it for the one
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Time saver
Publié le 26/01/2025
I spend less time typing, more time seeing clients
I spend less time typing, more time seeing clients
Avantages
Faster record keeping every time I use it
Inconvénients
Every once in awhile it goes down and i have to type my records/ emails instead
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Excellent Customer Support
Publié le 10/05/2024
In all honesty, I was not actually going to keep this product. I said might as well try the free...
In all honesty, I was not actually going to keep this product. I said might as well try the free trial for 1 month and then get my money back. However, this has been such a great asset for many. The automatically generated so is something I use on a daily basis for almost all of my patients. Clients have taken to it just fine with no hesitation. [sensitive content hidden] has been sure to be consistent and thourough with training which set me up for success from the get go. Until he walked me throuygh TaDa, I hadnt had time to play with it. Man, what a hidden gem. Thanks [sensitive content hidden] !
Avantages
Auto SOAP has been a game changer for my record keeping.
Inconvénients
I dont like that I cannot make all of the SOAPs in bulleted form however, I hear that this is a upcoming update.
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Loving Talkatoo!
Publié le 25/01/2025
I love it so much! Talkatoo is such a time saver!
I love it so much! Talkatoo is such a time saver!
Avantages
Being able to summarize client, communications and phone calls
Inconvénients
Sometimes even when I enter a word into the my words portion, it doesn’t understand what I’m saying, but it’s easy enough to fix
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Makes the job easier!
Publié le 26/01/2025
DVMs love it! Techs love it! We did the trial through SVP and are sticking with it
DVMs love it! Techs love it! We did the trial through SVP and are sticking with it
Avantages
Summary of notes and discussion. (Hooves and Paws Pet Hospital)
Inconvénients
Sometimes finicky but just have to ensure proper talk points
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Makes my life easier!
Publié le 12/04/2024
Avantages
so much easier to complete my records and get home on time!~
Inconvénients
the speech mike is kind of a pain - have had trouble resetting it multiple times
- Secteur d'activité : Cabinets médicaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Talkatoo review
Publié le 29/05/2024
Overall experience is excellent and highly recommend
Overall experience is excellent and highly recommend
Avantages
Great software that is easy to use and very effective and accurate
Inconvénients
Transcript is sometimes slow to get processed but does not happen regularly
- Secteur d'activité : Vétérinaire
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Veterinary use
Publié le 02/07/2024
It has been such a time saver for me and actually has been fun to learn. 8 out of our 10 Drs are...
It has been such a time saver for me and actually has been fun to learn. 8 out of our 10 Drs are currently using Talkatoo and feel the same way. Customer service has been excellent and the program is constantly being updated and improved
Avantages
Talkatoo has reduced my time of creating medical notes by at least 50%
Inconvénients
I am not very tech savey so it is taking me some time to familiarize myself with all of the Talkatoo features. Some of the medical word recognition when I began using Talkatoo was incorrect however as I correct specific words this is much less common