Avis clients sur Gomocha
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20 avis
- Secteur d'activité : Animation
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Easy to use filed service application
Publié le 18/06/2021
A lot of knowledge on the system and friendly support.
A lot of knowledge on the system and friendly support.
Avantages
Standard a lot of functions and field service supported with several apps, easy adjusting the questionnaire and planning views.
Inconvénients
Registering the used measuring equipment.
Réponse de Gomocha
Martin,
Thank you for your review, we appreciate your feedback. We hope to continue improving our platform in order to be able to provide your team with the best service and functionality.
- Secteur d'activité : Matériaux de construction
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Best value for money
Publié le 04/06/2020
FMP360 has helped us to fully digitize our field service process. It has reduced the administration...
FMP360 has helped us to fully digitize our field service process. It has reduced the administration for technicians and helped us to improve our planning and increasing the number of visits per day. The company is listening to their customers and is very service minded, quickly solving the critical issues when they are reported.
Avantages
The product is highly configurable, configurations are quick and easy to deploy. The company is very open to input for product development and even promote co-development to further extend the capabilities of the solution.
Inconvénients
It is strong in Planning and Field mobility, that's where they have started their journey. The road map is to further grow into a full comprehensive Field Service Management platform, right now there are still area's where they should grow their functionality (e.g. contract management, item management, logistics).
Réponse de Gomocha
Dear Valued Customer,
Thank you for your review and for taking the time to share your feedback with Gomocha.
One of our main priorities is customer support and service and we are ecstatic that we met that mark! Your opinion is very important to us and we have shared your feedback with appropriate team members and we look forward to continuing to grow our partnership together.
- Secteur d'activité : Production alimentaire
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 1.0 /10
Gomocha still needs a lot of work
Publié le 11/09/2023
Avantages
I like the fact that the software package has a lot of potential. The combination of portal and app is also a nice plus.
Inconvénients
the amount and severity of issues is beyond belief. We encounter critical issues that harm our operation on a daily basis. This has been going on for several years now and I am afraid to say that I see no real progress yet in this aspect.
Réponse de Gomocha
Hi Henk, We are sorry to hear that you were not satisfied with Gomocha. We strive to provide the best quality FSM solution to our customers, and we apologize for any inconvenience that you may have experienced. Thank you for your time, and we hope that your experience turns around.
- Secteur d'activité : Équipement et fournitures de bureau
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Tool ,supports our service needs perfectly!
Publié le 05/09/2023
We use it on daily base and the service team is happy of features that makes their field life...
We use it on daily base and the service team is happy of features that makes their field life easier.
Avantages
We can adapt the tool to our processes. This is a huge advantage. since there is a basic process given from begin on the implementation time is nicely short in comparison with other approaches.
Inconvénients
Some basic functions I see as state of the art are not available yet. Like ticketing system, multi-device support for the app, colors in the calendar are missing.
Réponse de Gomocha
Hi Boris, Thank you for taking the time to write a glowing review! Your feedback and comments are greatly appreciated. Thanks for all your continued support of Gomocha!
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
A good alternative to the big ones
Publié le 13/09/2023
Avantages
FMP360 and FSP are both easy to use. Planning in FMP portal is easy as drag and drop, while completing an order in FSP is as easy as following the steps on your phone or tablet.
Inconvénients
The time it takes for new innovations to be pushed through.
Réponse de Gomocha
Hi Allan, Thank you for your review! We're glad you like using FMP360 and FSP. We encourage you to reach out to your Customer Success Specialist with any new innovations, in order to get the most out of your Gomocha experience!
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Unstable
Publié le 05/09/2023
Have the feeling that we are perceived as difficult. Takes a long time to resolve incidents. Time...
Have the feeling that we are perceived as difficult. Takes a long time to resolve incidents. Time paths are rarely issued.
Avantages
Flexible system with many possibilities and easy to change by a user/administrator.
Inconvénients
It's very unstable. A lot of malfunctions and we never know when it will be solved.
Réponse de Gomocha
Hi Peter, We're sorry to hear you aren't having a good experience with Gomocha. I've relayed the issue to the appropriate department, and our team is working on a solution. We work hard to make sure our customers love our product, so thank you for bringing this situation to light.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
FMP360 Review
Publié le 24/06/2021
Avantages
The application is highly configurable, configurations are quick and easy to deploy. And since our back end application where FMP is connected to is also a Gomocha product, it is easier to send the data to and from FMP360. Gomocha's expertise on the back end product it is easier for us to discuss new requirements.
Inconvénients
Due to its highly configurable functionality performance maybe impacted specially on Home Dashboard page so have to be very careful in adding filters. Map functionalities could be improved like be able to assign orders on the map.
Réponse de Gomocha
Joy, Thank you for your feedback. We will take our map functionalities to be improved into consideration and work on better ways to be able to assign orders on the map.
- Secteur d'activité : Impression
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
A highly configurable piece of software
Publié le 15/06/2021
Coming from other software in the previous years, there was a learning curve but the adaption to...
Coming from other software in the previous years, there was a learning curve but the adaption to this platform was very smooth in the end. The contacts with the Gomocha team when requesting new features and adaption are very pleasant and professional
Avantages
It's highly configurable to the extend that it's almost too configurable, but it gives many options. Everyone can create a view in the software that allows them to view what they need to see to make the best of their work. It's highty adaptable.
Inconvénients
Due to it's highly configurable nature, it's sometimes also gets you lost in the options. You really need to think through what you need to see and what rules you need to apply. We ware working on the cloud platform and sometimes experience some lagging when trying to search an asset or refresh the plannersboard.
Réponse de Gomocha
Armand, Thank you for your lovely review and feedback. We are so glad to hear that you appreciate our highly configurable platform. We will continue to work on improvements for better functionality with configurability and planning boards.
- Secteur d'activité : Génie civil
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
It works great but sometimes contains bugs
Publié le 19/09/2023
I am overall content with Gomocha
I am overall content with Gomocha
Avantages
The easy to use interface and the convinient planning options.
Inconvénients
It can have a lot of issues. Especially when you have last minute changes or bad internet connection.
Réponse de Gomocha
Hi Mahesh, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you!
- Secteur d'activité : Pétrole et énergies
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Great platform to configure specific maintenance apps
Publié le 30/06/2021
FMP360 helps the technicians to locate the valves that need to be serviced, perform the right...
FMP360 helps the technicians to locate the valves that need to be serviced, perform the right maintenance, and provide feedback on the maintenance performed to the supervisors/work preparers.
Avantages
FMP360 is an excellent tool to configure specific maintenance apps which are easy for the technicians to use. The apps help the technicians to locate and execute their maintenance tasks efficiently. I like that FMP360 can be configured easily to the specific wishes of the company unlike large CMMS software.
Inconvénients
Currently we FMP360 as standalone software. Integration with our CMMS SAP could be an improvement.
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
A Review
Publié le 28/06/2021
Not happy, also don't hear good feedback from the technicians. But since this is a business...
Not happy, also don't hear good feedback from the technicians. But since this is a business decission we have no choice.
Avantages
I like it that your contacts try to assist you.
Inconvénients
What I hate is that it's not user friendly but mostly that the bugs are many times only fixed with the next release. And that release sometimes causes new issues.
Réponse de Gomocha
Bjorn, we are sorry to hear that you aren't happy with our platform. We strive to fix bugs in a timely manner. We will take your feedback into consideration and work on ways to shorten the fix cycle times as well as ensuring new releases continue to strengthen your way of working, and not having you take a step backwards.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Gomocha is gebruiksvriendelijk. Support is ondermaats
Publié le 12/09/2023
Avantages
Planomgeving is overzichtelijk en gebruiksvriendelijk
Inconvénients
Support op onze planning verloopt zeer, zeer moeizaam. Sommige aangevraagde wensen staan al meer dan een jaar open.
Réponse de Gomocha
Hi Johan, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you!
- Secteur d'activité : Machines
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Almost a perfect solution for servicemanagement
Publié le 15/06/2021
Have used a few other service management systems, Gomocha is prety straight forward, although there...
Have used a few other service management systems, Gomocha is prety straight forward, although there are still a lot of features we don't use at the moment.
Avantages
Roadmap.
They listen to their customers and put requests for improvement on their roadmap.
While developping new functionalities they work with user groups to test and comment the work done.
Inconvénients
Most of what we will need in the next 18 months is on the roadmap.
Réponse de Gomocha
Ivan,
Thank you for your review! We appreciate your feedback.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Overall great for scheduling and
Publié le 31/08/2023
Avantages
Feature to schedule specific tasks to specific persons, inculing checklistst
Inconvénients
We are still developting this program so we have to see what this is when it is completed.
Réponse de Gomocha
Hi Rowin, Thank you for your positive review! We're glad you like using the checklists and assigning tasks to colleagues. We encourage you to reach out to your Onboarding Specialist with any questions, in order to get the most out of your Gomocha experience!
- Secteur d'activité : Sécurité publique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
FMP360 and Wilchem
Publié le 15/06/2021
Avantages
Easy to use, realtime communication with engineers, reporting tools
Inconvénients
Performance of the Gantt chart could be better. Missing a customer portal that matches our services.
Réponse de Gomocha
Willem, thank you for your feedback. We have heard the need for a faster Gantt chart and have made some significant performance improvements in that area. Our team will reach out to you shortly to show you the latest improvements.
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Dutch Review FMP360
Publié le 15/06/2021
A clear & efficient web-application easy to design conform company process.
A clear & efficient web-application easy to design conform company process.
Avantages
Easy to use
A easy to access web-application
Good functionality
Inconvénients
Performance could become better.
Some functionalities could be improved (map related).
Réponse de Gomocha
Manhal,
Thank you for your review, we appreciate your feedback.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
It works when it works
Publié le 06/09/2023
It is okay, when it works it is great
It is okay, when it works it is great
Avantages
Our guy [sensitive content hidden] is always fast to respond and helps us a lot
Inconvénients
In our case it is really buggy. Things go massivly wrong almost every single month. Especially after updates.
Réponse de Gomocha
Hi Arjan, We appreciate your time in posting your experience with Gomocha. We welcome all feedback and are committed to earning your compliments and hearing your suggestions. Thank you!
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Terrible updates
Publié le 24/06/2021
For me as planner it's ok in use, for the guys on the road with the mobile version, updates are...
For me as planner it's ok in use, for the guys on the road with the mobile version, updates are bad, constant errors.
Avantages
The desktop version is easy to use........
Inconvénients
After every update there is something or wrong or missing
- Secteur d'activité : Urbanisme et architecture
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Overall view
Publié le 15/06/2021
Avantages
Overall view is quite good, we still miss the "user friendly" experince in managing the BI
Inconvénients
Implementation limits when we need to connect the softawrea with external ERP
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
My Review
Publié le 15/06/2021
Avantages
Scheduling Agenda and easy to interface configuration
Inconvénients
Too many redundant acknowledgment operations
Réponse de Gomocha
Alfio,
Thank you for your review, we appreciate your feedback and will continue to work on our operations system to eliminate redundancy patterns.
