--- description: CustomerSure : qu'en pensent les utilisateurs ? Lisez les avis sur CustomerSure, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CustomerSure - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de fidélisation client](/directory/204/customer-loyalty/software) > [CustomerSure](/software/20481/customersure) # CustomerSure Canonical: https://www.getapp.fr/software/20481/customersure > CustomerSure offre le moyen le plus simple pour les entreprises d'améliorer leurs résultats : améliorer la façon dont elles traitent les commentaires des clients. Reconnu mondialement par des entreprises soucieuses de leurs clients. Fonctionne aux côtés de votre logiciel existant. Envoyez des enquêtes de satisfaction courtes et conviviales. Demandez conseil à des experts du secteur pour savoir quelles questions utiliser et quand les poser. Améliorer la fidélisation en assurant le suivi de chaque client. Partagez les scores NPS et les scores de satisfaction client (CSAT) avec votre équipe, avec votre patron ou les deux. Conçu de A à Z pour veiller à la sécurité et à la protection des informations de vos clients. > > Conclusion : 5 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 5 Avis | | Simplicité d’utilisation | 5.0/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 5.0/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CustomerSure - **Pays**: Newcastle upon Tyne, R.-U. - **Entreprise fondée en**: 2010 ## Contexte commercial - **Prix à partir de**: 999,00 £GB - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, chinois, danois, espagnol, finnois, français, hébreu, indonésien, italien, japonais, norvégien, néerlandais, suédois, thaï - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse visuelle - Base de données de clients - Bibliothèque de questions - Champs personnalisables - Communication multicanal - Contrôles/Permissions d'accès - Créateur d'enquêtes - Distribution multicanal - Division des questions (question branching) - Email Reminders - Emplacements multiples - Enquête mobile - Enquêtes clients - Enquêtes et feedback - Gestion de l'expérience client - Gestion des commentaires ## Ressources d'aide - Service client/e-mail - Support téléphonique - Chat ## Category - [Logiciels de fidélisation client](https://www.getapp.fr/directory/204/customer-loyalty/software) ## Catégories connexes - [Logiciels de fidélisation client](https://www.getapp.fr/directory/204/customer-loyalty/software) - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) - [Outils de sondage](https://www.getapp.fr/directory/234/survey/software) ## Logiciels similaires 1. [Lucky Orange](https://www.getapp.fr/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [SAP Customer Experience](https://www.getapp.fr/software/90379/sap-crm) — 4.3/5 (245 reviews) 3. [Intouch Insight CX Platform](https://www.getapp.fr/software/106885/intouch-insight) — 4.3/5 (12 reviews) 4. [Birdeye](https://www.getapp.fr/software/112535/birdeye) — 4.7/5 (702 reviews) 5. [Visme](https://www.getapp.fr/software/105537/visme) — 4.5/5 (719 reviews) ## Avis ### "100% recommend this app" — 5.0/5 > **Emma Ledger** | *19 mars 2012* > > I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy\! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc\! 100% recommend this app. from apps.shopify.com/customersure - getbusystore ----- ### "Overall I highly recommend this app" — 5.0/5 > **Simply Superheroes** | *14 mars 2013* > > One of the drawbacks to having an ecommerce store is not being able to see the end result of the shipments you send out. You don't see the expression on your customers' faces when they open the packages addressed to them from you. A lot of times the most you can count on is a returning customer. Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out. Installing the app was painless (especially for someone like me who knows so little code). Setting up the dashboard and the survey were easy to do. Within 24 hours of set-up, I was getting immediate feedback from visitors. Once the surveys were sent out to customers after the number of days I chose (12 since I use fedex smartpost), the surveys came rolling in. Overall I highly recommend this app as a way of connecting with your customers after a transaction. Kudos to the developers for finding a way to alert me if a customer made more than one purchase over a period of time so you wouldn't be sending the survey twice. ----- ### "CustomerSure is a Must" — 5.0/5 > **Ashley** | *16 mars 2018* | Pétrole et énergies | Taux de recommandation : 10.0/10 > > **Avantages**: CustomerSure is a must need for all companies to receive customer feedback. This is a great tool to connect with your customer and help build top rated customer service. This software is very easy to use no matter what your skill level is. > > It does amazing job at helping us get customer feedback. ----- ### "Great application for centralising your customer service" — 5.0/5 > **Damien Bidmead** | *19 janvier 2012* > > This is a great application for centralising your customer service and responding in an organised manner. Customers are the life blood of your store and without them you don't exist. This app puts you in control of your customer service requirement and more importantly givs your customers a safe place to air their feedback and concerns. (From apps.shopify.com/customersure -MoreTVicar) ----- ### "CustomerSure is slick" — 5.0/5 > **Sophie** | *1 octobre 2012* > > CustomerSure is slick, it integrates with our company branding really well and is easy to use. ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/20481/customersure) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées