Avis clients sur Action1

Extremely easy to deploy and to use. Action1 really shines compared to some competitors which are overly complex and opaque to operate. It's quality software--all of us who work in IT are familiar with packages which promise the world but never actually work right--Action is not like that, it works very well from day 1. VERY easy to implement and start using productively right away.

I'd like to see features for a remote task manager, remote service manager, remote event log viewing.

Patchmanagement, Automation and ease of use had the most impact to our business and our processes.

It might not offer as extensive functionality as some of its competitors. Nevertheless, this also makes it lean, fast and easy to use.

Has all of the features you could want and need.

The only issue we ran into was the remote access to endpoints, it is slow and has issues when switching multiple displays.

Some of the best features are the ability to deploy either through group policy or manual, This limits how log to onboarding a client

Some features that are missing is being able to transfer files from tech computer to remote computer, another item is the layout, needs to have customize the current view or adding columns, instead of having to drill down further to find either IP address etcThe need for a Mac and Linux client could be a tremendous add on

Primarily we were looking to improve our patch management for Windows updates and 3rd party software. Action1 does both of these functions wonderfully.

Asset management and reporting need some improvements in UX. It does a wonderful job, but we'd love to see some additional features added. For example, we'd like to be able to add a custom field that is easily searchable for our asset ID tags. You can do this by adding notes, but it's not straightforward in the UI how to get to the proper reports.

The cost for small organizations, the ease of use of patch management, the constant strides toward making the product even better, the communication and education offered by the developers.

Some features took some getting used to, some things still have room for improvement.

Besides the fact that the features I use is free, the easy deployment and setup is simply mind boggling, to be free. Usually free things are not very user friendly, but boy am I wrong with Action1. Simply superb!

None that I can find to mention here, especially after I'm getting it for free...

The product is simple to setup and use and the agent requires few system resources. Patch management is well organized easy to navigate. The first 100 endpoints are free so evaluating in your environment can be at a scale that reflects a real use case. If you only need 100 or less then you get a great tool for free.

The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.

I like that I just had to install a piece of software on a server and it picked up all the PC's and servers and installed the software it needed on them. Any new PC's get the software and report up to the cloud fast. It takes the guess work out of making sure everything is setup. I also liked that I could push a critical update and force (or not) a reboot. Makes things super easy.

At first is was SLOW in their cloud portal, but with each passing month it gets faster and more useful. I also was limited to one login for an administrator at first but that was opened up recently to more than one.

Really easy to use, all cloud based so perfect for managing devices that are not all located in the same physical network, plenty of features and they keep adding some

No IOS app to manage and remote into the devices, need to use a web browser, but remote desktop is really limited unless you have a mouse and keyboard connected to your Ipad

As an IT manager for a SME company with a limited IT budget, I am always looking for products that really make my life easier. I don't have a large team or the hours required to configure and train on complex implementations.
As my company has grown I found that more and more of my time was being spent on deploying software and patching a growing number of PCs and so I needed a comprehensive product to manage this vital process for me.
Enter Action 1, a product which offers easy implementation and a quick learning curve with an unlimited duration trial . I was instantly intrigued and wondered if it would really be any good. I installed the client and after a brief remote session with Action1's excellent support team to clarify some settings, was up and running on a handful of PCs. The rest is history, I now use this excellent product constantly right across the business to deploy and update my applications to new builds/images and have it set to auto run overnight, twice a week for MS updates.

For companies like mine using MS Azure Active directory, there are a couple of small workarounds required to run the service on the master machine. However these are quick to implement and not really an issue.

We like that is solves our problem of managing our hardware and software inventory, plus it allows us to do patching and software deployment from a central console. the added bonus is the remote access/desktop ability to support users when they have issues.

The reporting is a bit convoluted to get the list of software in a single user's computer, but we eventually figured it out.

I have found that the deployment of apps is particularly effective. It's great to be able to roll out software to our PCs here within minutes no matter where people are based. I have found that the updates work really well as well.

I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space. Also would like the ability to be alerted if a machine goes offline. The remote access seems a bit limited, for instance with no ability to transfer files.

I enjoy that I am able to connect to every computer and understand what is happening within my network. I like that there are email motivations that I can set up to know what is critical and who has installed a software. Peace of mind is what I like the most, especially as a one person IT position.

I would say the UI, it is rather basic. I think basic has gone a long way but it seems like i spend a lot of time opening the menu tree on the left side too much. It would be nice if it was set up a bit nicer, not really a con though.

Action1 is an exceptional cloud-based endpoint security and patch management platform. Its range of features, including software deployment, remote desktop access, and security auditing, makes it a versatile tool for organizations of all sizes. With its user-friendly interface and accessibility from anywhere with an internet connection, Action1 has streamlined the management and security of endpoints for my company. It is extremely reliable and has increased efficiency by keeping endpoints up to date. Overall, Action1 is a top-notch platform that I would highly recommend to anyone looking to reduce their workload when managing Windows devices.

I would like to see the ability to manage Linux devices but I hear this is coming in the future.

I appreciate the pricing and functionality of this software. It may be basic in comparison to other applications, but it does a good job with hardware inventory and software patch tracking. I also like the remote control ability. Not as robust as some application, but is still very useful.

Remote control could use some enhancements. The option to turn off the request for users to accept the remote control connection. Often can't make the connection to the client. No error message.

Made my life much easier. Instead of trying to manage Windows Updates, Device Updates, Inventory Management, and Remote Access it 3 or 4 different apps, this put it all in one place.

Sometimes finding the correct updates in the Update Approval Screen can be a bit tidious

The 2 best things are Endpoint discovery which is a brilliant tool that allows us to add new workstations automatically. Also the ability to approve and schedule the patches we want installed and when.

The Reports area could be improved, as there's currently no way to pull a report per device of all the software installed. Instead it shows you a list of all the software installed on all managed devices, and then you need to go into each piece of software to see where it's installed. Also the Reports lack filtering options.

I also feel like the dashboard is bit hard to get around and it takes some time to get to know where everything is.

Ease of use. Many options. granularity. Good variety of reports. Better than Teams for remote control.

currently, office 365 desktop apps are not being updated. after doing all missing updates on many devices, when selecting "update now" in the "Office Updates" part of various "Microsoft 365 Apps for Business", the updates have then run.It would be nice if action1 could update software installed in other profiles.

This software is easy to setup and very cost effective for my client who is a non profit! Cost is perfect and the tool is amazing!!! End to End ILM.

when looking to remote into a machine... you have to find the logged on user in a subsection of the tool. Being able to see this with the name of the computer would be PERFECT.

The software updating feature is great and easy to use. It's easy to see what updates are needed and to approve and schedule them to run.

It's sometimes difficult to find the report you are looking for in the reporting section. Some of them have names that don't really explain what info is on the report. For example, to get a list of computer serial numbers you have to run the Motherboards report.

It has made the managed services that I offer work seamlessly for me and my clients. There are countless features that I use to be able deliver a very professional and thorough service. They are constantly reviewing feedback and suggestions and implementing new features according to their users requirements.

There are of course probably features that are not yet present, but mainly from my requirements it has everything I need. As I previously stated their team is constantly looking at our feedback and acting upon it to improve the product.

First of all, this solution is feature-rich! I previously used Comodo's ITarian solution and I always felt like it was held together with duct-tape and string. Action1 feels mature and solid. Numerous advanced features that you would expect from a high-cost solution

The only thing I liked the least was one of the things that I liked the most and attracted me to Action1. I was looking for a web-based remote-control solution and Action1 offers it. But, due to the nature of it being web-based, some of the keyboard shortcuts don't tunnel through to the endpoint. They are executed on your source machine. Not sure how to get around this, but this was the only negative.

Easy to use for endpoint management
Supports schedule based automated maintenance of servers and connected workstation
Very effective in remote desktop and unattended access.

Ui looks a bit outdated and requires a ramp up
Connection is found to break at times reducing overall reliability

The best part is with very little setup I was able to determine if a client is missing critical updates. Especially for Windows, it is really simple and easy. A big plus is that your clients only need to be connected to the internet for the agent and console to communicate.

SOme of the fields are not quite sortable for ease of data mining