--- description: Zendesk QA : qu'en pensent les utilisateurs ? Lisez les avis sur Zendesk QA, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zendesk QA - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Zendesk QA](/software/2047802/klaus) # Zendesk QA Canonical: https://www.getapp.fr/software/2047802/klaus Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2047802/klaus?page=2) > Klaus améliore considérablement la qualité de votre service client en rendant les retours internes faciles et systématiques. > > Conclusion : 23 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 23 Avis | | Simplicité d’utilisation | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zendesk - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2007 ## Contexte commercial - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, portugais - **Pays disponibles**: Albanie, Allemagne, Andorre, Anguilla, Antigua-et-Barbuda, Aruba, Autriche, Bahamas, Barbade, Belgique, Belize, Bermudes, Biélorussie, Bosnie-Herzégovine, Bulgarie, Canada, Chypre, Costa Rica, Croatie, Cuba et 69 de plus ## Fonctionnalités - API - Alerts/Escalation - Analyse des sentiments - Automatisation des processus et flux de travail - Communication multicanal - Employee Coaching Tools - Enquêtes clients - Enquêtes et feedback - Enregistrement des appels - Gestion de l'expérience client - Gestion de la qualité - Gestion des centres d'appel - Gestion des commentaires - Intelligence artificielle et machine learning - Multiples modèles de notation - Outils de collaboration - Rapports et analyses - Rapports et statistiques - Suivi des indicateurs clés de performance - Tableau de bord d'activités ## Intégrations (22 au total) - Aircall - Assembled - CallHippo - Dixa - Drift - Freshdesk - Geckoboard - Gorgias - Help Scout - Helpshift - Intercom - Kayako - Kustomer - LiveAgent - LiveChat ... et 7 intégrations supplémentaires ## Ressources d'aide - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels d'assurance qualité pour centre de contact](https://www.getapp.fr/directory/3834/contact-center-quality-assurance/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3409 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1754 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1715 reviews) ## Avis ### "Great C-SAT Software" — 5.0/5 > **Shari** | *2 juillet 2022* | Services aux consommateurs | Taux de recommandation : 9.0/10 > > **Avantages**: My managers use this tool to provide me with quality assurance scoring on selected cases that we work on. My cases are imported from Front and allows me to view the entire conversation thread and the specific reply that I was graded for within Klaus. There is a section for me to view the breakdown of my scorecard and any comments my manager left, along with a comment section to leave my own comments. The dashboard is also very detailed and allows me to see my scores for different periods and I also get the alerts when I am scored to my slack along with my email. There are a lot of things that can, no doubt, be accomplished by using Klaus that would save you the time of having to hammer though excel to create the perfect scoring sheet. > > **Inconvénients**: I have not had to use it it in a manner so as to have a bad experience with the software. It's simple and efficient. ----- ### "Qualitista wins\!" — 5.0/5 > **Sarah** | *9 mai 2019* | Loisirs, voyage et tourisme | Taux de recommandation : 8.0/10 > > **Avantages**: We adopted Qualitista after shopping other CX QA programs for a few reasons. As a company that was finally outgrowing our home-grown QA solutions, we wanted to find an affordable system that included integrations with our CRM software (Kustomer), had a very responsive team to support \& help us grow in our QA journey, and had an easy-to-use interface. We didn't need all of the bells \& whistles that some of the pricier options included, but we did like the idea of being an early adopter with a newer startup that would prioritize our needs in building their roadmap. We've found exactly that - exceptional response to questions, quick fixes when something goes wrong, and a willingness to partner with us rather than "manage" our process. > > **Inconvénients**: Sometimes the speed to roll out new features overtakes our communication, but it's definitely gotten better :) ----- ### "Zendesk, a great helpdesk one can ever experience" — 5.0/5 > **Utilisateur vérifié** | *17 juin 2024* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: 1. Super easy to learn and implement 2. Great dashboard and simple commands for actions 3. Effective Realtime tracking ad monitoring > > **Inconvénients**: 1. A bit expensive 2. Multi-login sessions are not supported( Web and phone together while travelling) ----- ### "Valuable tool to improve quality of Customer Support teams" — 5.0/5 > **Deniz** | *2 septembre 2025* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: It's really easy to do QC and link to Intercom as well as Aircall which are the software we use so love the ease about it. The set up was also really well managed by the onboarding team. > > **Inconvénients**: When they initially changed from Klaus to Zendesk, it took us a very long time to get used to the lack of chat. We loved the chat availability for Klaus and reaching to support now has a bit of friction as it's via a form submission. > > Pretty good. We don't need to contact support that much and the software is easy to use and such a valuable tool for us to make sure that we operate in high quality and give timely feedback to our teams. ----- ### "Best of Zendesk QA" — 5.0/5 > **Utilisateur vérifié** | *1 février 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: zendesk QA is used for process that evaluates customer service conversations to ensure they meet quality and reliability standards, > > **Inconvénients**: endesk's QA tools may not offer deep customization for specific workflows, making it challenging to adapt automated testing for unique business needs. > > This platform provides a structured way to manage quality assurance, making it easier to track and evaluate customer interactions. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/2047802/klaus?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/2047802/klaus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées